17 SLA Jobs in Scotland

as an office-based role, with some hybrid work available. Service Desk Engineer Responsibilities: Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast more »

an open, flexible approach to the work. What you'll do Provide first- and second-line support of user incidents and requests within agreed SLA's. Day to day support of our Office 365 environment including Exchange online, SharePoint, and Teams. Provide VPN Client support. Onsite and remote support (on more »

a timely manner. Main responsibilities: Work as part of the service desk support team to handle calls and tickets in line with agreed customer SLA’s. Recording of solutions to client issues through our service desk ticketing systems and knowledge base. Ensure customer system documentation is updated to reflect any more »

vital role in his team. Responsibilities include: Providing dynamic support across various platforms via phone, email, and chat. Expertly diagnosing and resolving issues, meeting SLA targets with finesse. Fulfilling service requests, from equipment orders to seamless setup. Collaborating with teams and suppliers to swiftly tackle complex issues. Championing proactive problem more »

communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in more »

of our Fibre Clients on request. • Sourcing stock at short notice. • Liaising with other departments to allow for Fibre jobs to be undertaken within SLA’s. • Covering Jeopardy jobs and providing clients with information regarding completed work vs jobs that may rescheduling/fail. • Dealing with escalations and finding the more »

and technical support services to customers, and assist with the administration of service desk systems Contribute to the delivery of customer Service Level Agreements (SLA) to ensure required quality and performance standards are met Prepare and maintain process documentation in line with our quality policy Responsibilities for performance and mangement more »

troubleshooting and resolution of software and network errors To complete data migrations after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues more »

software upgrades To log cases in the database and update customers appropriately To assist with troubleshooting of escalated cases and provide resolutions, following the SLA To improve technical knowledge and keep up to date with new product launches To monitor trends in software and networking faults in order to aid more »

customer dependencies to the development of My1Login’s implementation processes and governance framework customer incidents to ensure these are being addressed in line with SLA the sales team by providing pre-sales support and product demonstrations to prospective customers customer challenges and support the sales team by proposing solutions that more »

reserve accuracy and run off to agreed targets on own & departmental portfolio of large & complex loss claims. ● Claims servicing to meet or exceed agreed SLA’s and caseload FTE targets across all classes at all times by utilising operational performance data. ● Responsible for the engagement and performance of suppliers ensuring more »

and non-statutory maintenance of critical assets Complete condition monitoring of critical IT assets Respond to issues in an efficient manner to maintain business SLA’s Complete and document fault finding as part of root cause analysis Provision IT services following an approved workflow Report and track issues via the more »

to support on an industrial automation system adhering to schedule, deadlines and budget of the project, ensuring quality, safety and performance in line with SLA's. Key Responsibilities - Senior Control & Instrumentation Engineer (C&I): - Project Initiation, System Design: Analyse, verify, complete and translate the User Requirements Specification into Front End more »

maintain our platform. Database Expertise: Utilize your knowledge of database engines to run them at scale, optimize performance, and ensure efficient maintenance. SLO/SLA Concepts: Implement and manage Service Level Objectives and Agreements to guarantee our platform's reliability and performance. Infrastructure Management: Use Terraform to manage infrastructure and more »

providing functional excellence and support as designated. To ensure internal and external customers’ requirements are met to the required specification, quality and within agreed SLA’s. • Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's. • Assemble, configure and install all more »