of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care more »
of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to demonstrate: Experience of hardware troubleshooting and problem solving. Ability to quickly learn more »
issues with 3rd parties (be that internal team member or external suppliers). You will manage each issue through to resolution within a defined SLA communicating with the restaurant (or customer) throughout the process to ensure they always have the latest updates available. You must have excellent problem-solving skills more »
change and keep up with new technologies using own initiative Ability to work within Change Management guidelines (ITIL). Desirable Experience of working to SLA targets and co-ordinating workload to meet them Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order more »
process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory more »
interpersonal communication skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Problem determination skills Self-motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage Team more »
interpersonal communication skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Windows experience Onsite availability Working within a Support team environment Sec Clearance SQL Awareness Analytical skills Log analysis competency Window 2016 server knowledge and more »
configuration and administration of various applications and systems. Help manage, control, and record change when requests are made, and projects are delivered. Communicate any SLA risk items to the IT Operations Team to ensure that timely support is maintained across the operation. Manage software licensing. Deliver exceptional service to both more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Context Recruitment
and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including more »
all support and pre-installation documentation where appropriate, taking ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s Service Management ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted servicemore »
monitoring of systems and environments compliance monitoring and proactive/reactive management of issues of escalated colleague service requests or incidents as assigned within SLA 1st Line support/Service Desk in busy periods new hardware such as PCs, Laptops, iPhones and iPads. end user compute support tasks with 3rd more »
on-site support to existing clients and must be adaptable regarding travel. Key responsibilities include prioritizing and escalating tasks appropriately and adhering to strict SLA requirements for service availability and quality. Required Skills and Qualifications: Proficiency with Cloud Infrastructure including MS Azure, Amazon AWS, and Google Cloud. Experience in deploying more »
Potters Bar, Hertfordshire, South East, United Kingdom
Senitor Associates Limited
on-site support to existing clients and must be adaptable regarding travel. Key responsibilities include prioritizing and escalating tasks appropriately and adhering to strict SLA requirements for service availability and quality. Required Skills and Qualifications: Proficiency with Cloud Infrastructure including MS Azure, Amazon AWS, and Google Cloud. Experience in deploying more »
Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. more »
cost-effectively and robustly. What you will do: Acting as a single point of contact for our customers, you will manage all tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About more »
of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that more »
role is offered primarily as an office-based role, with some hybrid work available. * Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to achieve team and departmental SLA's and KPI's. Take responsibility for continuous self-development and own learning, progressing to tier two support an outstanding and professional support to specific more »
Employment Type: Permanent, Part Time, Work From Home
via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set ServiceLevelAgreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring more »
team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. • Ensure accurate and up to date information is recorded against all tickets. • Ensure daily checks are performed correctly and in a timely more »
teams and vendors to design, develop, implement, and operate database infrastructure to provide reliable and scalable database platforms that meet the servicelevel agreements (SLA) of our customers.Job SummaryJob number: 23157BRDate posted : 2024-06-10Profession: Technology and EngineeringEmployment type: Full time more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Reed Technology
the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and more »
MacOS) • Mobile Support (Android, iOS) • Networking Support (Meraki, UniFi) • Delivery of exceptional client experience and customer service • Extensive experience of managing and maintaining SLA’s and KPI’s • Knowledge and understanding of best practice frameworks (such as ITIL,) for the delivery of IT services more »
service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA's are met and maintain inventory of computer assets with the aim to have continual stock available. What's in it for you? Along with more »
Aberdeen, Bridge of Don, City of Aberdeen, United Kingdom
Belcan
service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA's are met and maintain inventory of computer assets with the aim to have continual stock available. What's in it for you? Along with more »
