SLA Jobs in the North West

Service Level Agreement (SLA)
England > North West

The table below provides summary statistics for permanent job vacancies advertised in the North West requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 13 June 2024, comparing them to the same period in the previous two years.

6 months to
13 Jun 2024
Same period 2023 Same period 2022
Rank 156 150 107
Rank change year-on-year -6 -43 +45
Permanent jobs citing SLA 166 168 311
As % of all permanent jobs advertised in the North West 1.46% 2.31% 3.13%
As % of the Quality Assurance & Compliance category 12.40% 11.36% 17.65%
Number of salaries quoted 140 100 229
10th Percentile £23,500 £25,000 £21,250
25th Percentile £25,000 £30,000 £25,125
Median annual salary (50th Percentile) £28,750 £45,000 £32,500
Median % change year-on-year -36.11% +38.46% -28.57%
75th Percentile £49,063 £53,750 £43,750
90th Percentile £70,000 £63,750 £60,000
England median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.25%

All Quality Assurance and Compliance Skills
North West

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the North West.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,339 1,479 1,762
As % of all permanent jobs advertised in the North West 11.74% 20.37% 17.75%
Number of salaries quoted 917 477 882
10th Percentile £25,750 £29,000 £25,750
25th Percentile £32,500 £38,750 £35,237
Median annual salary (50th Percentile) £47,500 £50,000 £50,000
Median % change year-on-year -5.00% - +5.26%
75th Percentile £65,000 £63,750 £63,750
90th Percentile £85,000 £76,750 £77,500
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

3-month moving average salary quoted in jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

Salary distribution for jobs citing SLA in the North West over the 6 months to 13 June 2024.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 13 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +17 69 £29,500 -41.00% 35
Cheshire -16 40 £28,500 -12.31% 6
Merseyside +4 28 £28,750 -28.13% 6
Lancashire -15 18 £28,750 -42.50% 10
Cumbria -17 10 £70,000 +55.56%
SLA
England

SLA
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (8.43%) Microsoft Exchange
2 7 (4.22%) SharePoint
3 1 (0.60%) OpenStack
Applications
1 36 (21.69%) Microsoft Office
2 3 (1.81%) Microsoft Excel
3 1 (0.60%) Spreadsheet
Business Applications
1 13 (7.83%) Infor SunSystems
1 13 (7.83%) iTrent
2 1 (0.60%) SAP ERP
2 1 (0.60%) SAP PP
Cloud Services
1 42 (25.30%) Microsoft 365
2 29 (17.47%) Azure
3 6 (3.61%) Entra ID
4 5 (3.01%) IaaS
4 5 (3.01%) PaaS
5 3 (1.81%) AWS
5 3 (1.81%) Cloud Computing
5 3 (1.81%) GCP
5 3 (1.81%) SaaS
6 2 (1.20%) Power Platform
7 1 (0.60%) Azure DevOps
7 1 (0.60%) GitHub
7 1 (0.60%) GitHub Actions
7 1 (0.60%) Mimecast
7 1 (0.60%) OneDrive
7 1 (0.60%) OpenShift
7 1 (0.60%) Power Automate
Communications & Networking
1 24 (14.46%) Firewall
2 19 (11.45%) WAN
3 18 (10.84%) LAN
3 18 (10.84%) Wi-Fi
4 11 (6.63%) DNS
5 10 (6.02%) TCP/IP
6 8 (4.82%) DHCP
6 8 (4.82%) Wireless
7 7 (4.22%) SD-WAN
7 7 (4.22%) VPN
8 6 (3.61%) Broadband
9 5 (3.01%) Internet
9 5 (3.01%) SSL
10 2 (1.20%) Network Security
10 2 (1.20%) VLAN
10 2 (1.20%) VoIP
11 1 (0.60%) InfiniBand
11 1 (0.60%) Intranet
11 1 (0.60%) SAN
Database & Business Intelligence
1 13 (7.83%) BusinessObjects
2 5 (3.01%) Azure SQL Database
3 1 (0.60%) Crystal Reports
3 1 (0.60%) Power BI
Development Applications
1 2 (1.20%) JIRA
2 1 (0.60%) Git
2 1 (0.60%) git-flow
General
1 91 (54.82%) Social Skills
2 29 (17.47%) Finance
3 27 (16.27%) Analytical Skills
4 26 (15.66%) Retail
5 23 (13.86%) Organisational Skills
6 15 (9.04%) Legal
7 12 (7.23%) Law
8 9 (5.42%) Telecoms
9 7 (4.22%) Public Sector
10 5 (3.01%) Manufacturing
11 4 (2.41%) Local Government
11 4 (2.41%) Military
12 2 (1.20%) Inclusion and Diversity
12 2 (1.20%) Marketing
13 1 (0.60%) Automotive
13 1 (0.60%) Games
13 1 (0.60%) Presentation Skills
Job Titles
1 39 (23.49%) Analyst
2 19 (11.45%) Lead
3 18 (10.84%) IT Support
4 15 (9.04%) Service Analyst
5 14 (8.43%) IT Analyst
5 14 (8.43%) Service Desk Analyst
5 14 (8.43%) Support Analyst
6 13 (7.83%) Financial Analyst
6 13 (7.83%) IT Manager
7 12 (7.23%) Senior
8 11 (6.63%) Field Engineer
8 11 (6.63%) Team Leader
9 10 (6.02%) Finance Systems Analyst
9 10 (6.02%) IT Technician
9 10 (6.02%) Service Desk Engineer
9 10 (6.02%) Systems Analyst
10 9 (5.42%) Field Service Engineer
10 9 (5.42%) Head of IT
10 9 (5.42%) Support Technician
11 8 (4.82%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 3 (1.81%) AngularJS
1 3 (1.81%) Node.js
1 3 (1.81%) React
2 2 (1.20%) Web Services
3 1 (0.60%) .NET
3 1 (0.60%) Ajax
3 1 (0.60%) EDI
3 1 (0.60%) LDAP
3 1 (0.60%) XML
Miscellaneous
1 28 (16.87%) Driving Licence
2 18 (10.84%) Management Information System
3 17 (10.24%) Self-Motivation
4 8 (4.82%) EPoS
5 7 (4.22%) Video Conferencing
6 6 (3.61%) Greenfield Project
7 4 (2.41%) Educational Technology
8 3 (1.81%) Team-Oriented Environment
9 2 (1.20%) NHS
9 2 (1.20%) Onboarding
10 1 (0.60%) CMDB
10 1 (0.60%) iPhone
10 1 (0.60%) Reinsurance
10 1 (0.60%) Renewable Energy
Operating Systems
1 48 (28.92%) Windows
2 21 (12.65%) Windows Server
3 9 (5.42%) Windows 10
4 8 (4.82%) Android
5 7 (4.22%) Linux
6 6 (3.61%) Apple iOS
6 6 (3.61%) Windows Server 2012
7 1 (0.60%) Unix
7 1 (0.60%) VMS
Processes & Methodologies
1 97 (58.43%) Customer Service
2 55 (33.13%) ITIL
3 45 (27.11%) Problem-Solving
4 30 (18.07%) Time Management
5 28 (16.87%) Continuous Improvement
6 20 (12.05%) Cybersecurity
6 20 (12.05%) Decision-Making
6 20 (12.05%) Service Management
7 18 (10.84%) Release Management
8 17 (10.24%) Business Intelligence
9 15 (9.04%) Change Management
9 15 (9.04%) Service Delivery
10 14 (8.43%) Cost Reduction
11 13 (7.83%) Coaching
11 13 (7.83%) Root Cause Analysis
12 12 (7.23%) Information Security
12 12 (7.23%) ITSM
12 12 (7.23%) Mentoring
13 10 (6.02%) Business Analysis
13 10 (6.02%) Project Management
Programming Languages
1 7 (4.22%) SQL
2 4 (2.41%) Java
2 4 (2.41%) JavaScript
2 4 (2.41%) Python
3 1 (0.60%) C#
3 1 (0.60%) PowerShell
Qualifications
1 20 (12.05%) Security Cleared
2 15 (9.04%) BPSS Clearance
3 12 (7.23%) Degree
4 11 (6.63%) MCP
5 9 (5.42%) DBS Check
6 8 (4.82%) SC Cleared
7 5 (3.01%) ITIL Certification
7 5 (3.01%) Microsoft Certification
8 4 (2.41%) Azure Certification
8 4 (2.41%) Network+ Certification
9 3 (1.81%) CCNA
9 3 (1.81%) CCNP
9 3 (1.81%) Cisco Certification
10 2 (1.20%) ITIL Foundation Certificate
11 1 (0.60%) HNC
11 1 (0.60%) HND
11 1 (0.60%) PMP
Quality Assurance & Compliance
1 8 (4.82%) Cyber Essentials
1 8 (4.82%) ISO/IEC 27001
2 7 (4.22%) PCI DSS
3 5 (3.01%) ISO 9001
4 3 (1.81%) GDPR
5 2 (1.20%) Disclosure Scotland
5 2 (1.20%) QA
6 1 (0.60%) NEBOSH
6 1 (0.60%) PMO
System Software
1 36 (21.69%) Active Directory
2 10 (6.02%) Hyper-V
3 9 (5.42%) VMware Infrastructure
4 8 (4.82%) Firmware
5 7 (4.22%) KVM
6 1 (0.60%) Docker
6 1 (0.60%) Lustre
6 1 (0.60%) Slurm Workload Manager
6 1 (0.60%) Virtual Machines
Systems Management
1 6 (3.61%) Microsoft Intune
2 5 (3.01%) Systems Management Server (SMS)
2 5 (3.01%) Terraform
3 1 (0.60%) Icinga
3 1 (0.60%) Kubernetes
3 1 (0.60%) Proxmox
Vendors
1 68 (40.96%) Microsoft
2 15 (9.04%) Dell
3 14 (8.43%) SAP
4 13 (7.83%) Infor
5 12 (7.23%) ServiceNow
6 10 (6.02%) VMware
7 9 (5.42%) IBM
8 8 (4.82%) HP
8 8 (4.82%) NetApp
8 8 (4.82%) Veeam
9 7 (4.22%) Apple
10 5 (3.01%) Cisco
10 5 (3.01%) Rapid7
11 4 (2.41%) Citrix
11 4 (2.41%) Salesforce
11 4 (2.41%) Sun
12 3 (1.81%) Fortinet
13 1 (0.60%) Atlassian
13 1 (0.60%) Avaya
13 1 (0.60%) Meraki