Support Analyst Jobs in the Thames Valley

Support Analyst
South East > Thames Valley

The median Support Analyst salary in the Thames Valley is £32,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 124 156 169
Rank change year-on-year +32 +13 -2
Permanent jobs requiring a Support Analyst 134 93 127
As % of all permanent jobs advertised in the Thames Valley 1.81% 1.67% 1.68%
As % of the Job Titles category 1.91% 1.87% 1.76%
Number of salaries quoted 89 64 100
10th Percentile £25,000 £22,750 £23,975
25th Percentile £27,500 £24,500 £26,188
Median annual salary (50th Percentile) £32,500 £30,125 £30,000
Median % change year-on-year +7.88% +0.42% +5.26%
75th Percentile £45,500 £36,250 £38,188
90th Percentile £55,000 £43,750 £50,000
South East median annual salary £32,500 £30,000 £30,000
% change year-on-year +8.33% - +3.45%

All Permanent IT Job Vacancies
Thames Valley

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Thames Valley. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Thames Valley with a recognized job title 7,014 4,983 7,202
% of permanent jobs with a recognized job title 94.72% 89.46% 95.23%
Number of salaries quoted 4,713 3,046 4,156
10th Percentile £29,000 £29,750 £30,000
25th Percentile £36,250 £39,000 £41,132
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +4.76%
75th Percentile £64,750 £72,500 £70,000
90th Percentile £77,750 £87,500 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

Support Analyst
Job Vacancy Trend in the Thames Valley

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for Support Analyst in the Thames Valley

Support Analyst
Salary Trend in the Thames Valley

3-month moving average salary quoted in jobs citing Support Analyst in the Thames Valley.

Salary trend for Support Analyst in the Thames Valley

Support Analyst
Salary Histogram in the Thames Valley

Salary distribution for jobs citing Support Analyst in the Thames Valley over the 6 months to 12 June 2024.

Salary histogram for Support Analyst in the Thames Valley

Support Analyst
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Thames Valley region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Berkshire +3 52 £29,750 +8.18% 2
Oxfordshire +26 47 £37,500 +11.11% 1
Buckinghamshire 0 35 £30,000 -14.29% 5
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Thames Valley

For the 6 months to 12 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Thames Valley region featuring Support Analyst in the job title.

1 57 (42.54%) Problem-Solving
2 56 (41.79%) Social Skills
3 41 (30.60%) ITIL
4 40 (29.85%) Microsoft
4 40 (29.85%) SLA
4 40 (29.85%) Security Cleared
5 38 (28.36%) Analytical Skills
6 37 (27.61%) Incident Management
7 36 (26.87%) Degree
7 36 (26.87%) Customer Service
7 36 (26.87%) SC Cleared
8 33 (24.63%) Unix
9 32 (23.88%) Oracle
9 32 (23.88%) WebLogic
9 32 (23.88%) Remedy
9 32 (23.88%) Actionable Insight
10 31 (23.13%) Windows
11 30 (22.39%) SQL
11 30 (22.39%) Microsoft 365
12 27 (20.15%) Microsoft Office
13 23 (17.16%) Active Directory
14 20 (14.93%) Enterprise Search
14 20 (14.93%) Single Sign-On
14 20 (14.93%) Impact Assessments
14 20 (14.93%) Containerisation
14 20 (14.93%) Police
14 20 (14.93%) Elasticsearch
14 20 (14.93%) OpenSSO
14 20 (14.93%) Information Management
14 20 (14.93%) Spring

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (23.88%) WebLogic
2 15 (11.19%) SharePoint
3 12 (8.96%) Oracle Service Bus
4 6 (4.48%) Microsoft Exchange
5 1 (0.75%) Confluence
Applications
1 27 (20.15%) Microsoft Office
2 16 (11.94%) Microsoft Excel
3 12 (8.96%) MS Visio
Business Applications
1 12 (8.96%) Remedy ITSM
2 9 (6.72%) Dynamics CRM
3 5 (3.73%) Dynamics GP
4 3 (2.24%) Dynamics NAV
Cloud Services
1 30 (22.39%) Microsoft 365
2 17 (12.69%) Azure
3 8 (5.97%) Power Platform
4 6 (4.48%) Dynamics 365
4 6 (4.48%) PowerApps
4 6 (4.48%) SaaS
5 5 (3.73%) Entra ID
5 5 (3.73%) WhatsApp
6 4 (2.99%) AWS
7 3 (2.24%) OneDrive
8 2 (1.49%) Mimecast
9 1 (0.75%) Azure Sentinel
9 1 (0.75%) Google Workspace
9 1 (0.75%) Power Automate
Communications & Networking
1 6 (4.48%) DHCP
1 6 (4.48%) DNS
2 4 (2.99%) SD-WAN
2 4 (2.99%) WAN
2 4 (2.99%) Wi-Fi
3 3 (2.24%) TCP/IP
4 2 (1.49%) Firewall
4 2 (1.49%) Internet
5 1 (0.75%) VoIP
Database & Business Intelligence
1 20 (14.93%) Elasticsearch
2 12 (8.96%) Oracle Database
2 12 (8.96%) Oracle Database 10g
2 12 (8.96%) Oracle Database 11g
2 12 (8.96%) VLDB
3 7 (5.22%) SQL Server
4 3 (2.24%) Power BI
5 2 (1.49%) Amazon RDS
5 2 (1.49%) Crystal Reports
5 2 (1.49%) RDBMS
5 2 (1.49%) Relational Database
5 2 (1.49%) SQL Server Integration Services
6 1 (0.75%) DB2
Development Applications
1 1 (0.75%) JIRA
General
1 56 (41.79%) Social Skills
2 38 (28.36%) Analytical Skills
3 20 (14.93%) Police
4 17 (12.69%) Finance
5 16 (11.94%) Manufacturing
6 7 (5.22%) Legal
7 5 (3.73%) Automotive
8 4 (2.99%) Banking
8 4 (2.99%) Documentation Skills
8 4 (2.99%) Investment Banking
8 4 (2.99%) Marketing
8 4 (2.99%) Military
8 4 (2.99%) Pharmaceutical
8 4 (2.99%) Private Banking
9 2 (1.49%) Law
9 2 (1.49%) Public Sector
10 1 (0.75%) Wearables
Libraries, Frameworks & Software Standards
1 20 (14.93%) J2EE
1 20 (14.93%) Java EE
1 20 (14.93%) Spring
2 4 (2.99%) .NET
2 4 (2.99%) Middleware
3 2 (1.49%) EDI
3 2 (1.49%) Software Packaging
Miscellaneous
1 9 (6.72%) Enterprise Software
2 6 (4.48%) Analytical Mindset
3 4 (2.99%) Driving Licence
3 4 (2.99%) Educational Technology
3 4 (2.99%) Life Science
4 3 (2.24%) Onboarding
5 2 (1.49%) Cyber Threat
5 2 (1.49%) Foreign Exchange (FX)
5 2 (1.49%) NHS
5 2 (1.49%) Smartphone
5 2 (1.49%) Video Conferencing
6 1 (0.75%) Handset
Operating Systems
1 33 (24.63%) Unix
2 31 (23.13%) Windows
3 16 (11.94%) Windows 10
4 14 (10.45%) Linux
5 12 (8.96%) Solaris
6 11 (8.21%) Windows Server
7 4 (2.99%) Android
7 4 (2.99%) Apple iOS
7 4 (2.99%) Windows Server 2012
8 1 (0.75%) Windows Server 2016
8 1 (0.75%) Windows Server 2019
Processes & Methodologies
1 57 (42.54%) Problem-Solving
2 41 (30.60%) ITIL
3 37 (27.61%) Incident Management
4 36 (26.87%) Customer Service
5 32 (23.88%) Actionable Insight
6 20 (14.93%) Containerisation
6 20 (14.93%) Enterprise Architecture
6 20 (14.93%) Enterprise Search
6 20 (14.93%) Impact Assessments
6 20 (14.93%) Information Management
6 20 (14.93%) Service Management
7 16 (11.94%) Performance Tuning
8 14 (10.45%) ERP
8 14 (10.45%) ITSM
9 12 (8.96%) Artificial Intelligence
9 12 (8.96%) Capacity Planning
9 12 (8.96%) Performance Monitoring
10 11 (8.21%) Capacity Management
10 11 (8.21%) Release Management
10 11 (8.21%) Service Delivery
Programming Languages
1 30 (22.39%) SQL
2 20 (14.93%) Java
2 20 (14.93%) Shell Script
3 12 (8.96%) PL/SQL
4 7 (5.22%) JavaScript
5 1 (0.75%) C
5 1 (0.75%) C#
5 1 (0.75%) COBOL
5 1 (0.75%) PowerShell
Qualifications
1 40 (29.85%) Security Cleared
2 36 (26.87%) Degree
2 36 (26.87%) SC Cleared
3 4 (2.99%) BPSS Clearance
3 4 (2.99%) DV Cleared
4 3 (2.24%) A+ Certification
4 3 (2.24%) Microsoft Certification
4 3 (2.24%) Network+ Certification
5 1 (0.75%) Computer Science Degree
5 1 (0.75%) NVQ Level 3
Quality Assurance & Compliance
1 40 (29.85%) SLA
2 1 (0.75%) QA
System Software
1 23 (17.16%) Active Directory
2 12 (8.96%) Oracle RAC
3 5 (3.73%) VMware Infrastructure
4 4 (2.99%) Microsoft Virtual Server
4 4 (2.99%) Virtual Servers
5 2 (1.49%) Hyper-V
6 1 (0.75%) Virtual Desktop
Systems Management
1 20 (14.93%) OpenSSO
1 20 (14.93%) Single Sign-On
2 12 (8.96%) Data Guard
2 12 (8.96%) Oracle RMAN
3 3 (2.24%) Microsoft Intune
3 3 (2.24%) WSUS
4 1 (0.75%) SCCM
4 1 (0.75%) ZENworks
Vendors
1 40 (29.85%) Microsoft
2 32 (23.88%) Oracle
2 32 (23.88%) Remedy
3 12 (8.96%) Sun
4 5 (3.73%) Citrix
4 5 (3.73%) VMware
5 3 (2.24%) HP
5 3 (2.24%) Salesforce
5 3 (2.24%) ServiceNow
6 2 (1.49%) Murex
7 1 (0.75%) Canon
7 1 (0.75%) CheckPoint
7 1 (0.75%) Dell
7 1 (0.75%) Google
7 1 (0.75%) IBM
7 1 (0.75%) Palo Alto