Technical Support Jobs in the UK excluding London

Technical Support
UK > UK excluding London

The median Technical Support salary in the UK excluding London is £32,500 per year according to job vacancies posted during the 6 months to 22 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
22 May 2024
Same period 2023 Same period 2022
Rank 201 369 369
Rank change year-on-year +168 0 +59
Permanent jobs requiring a Technical Support 966 484 627
As % of all permanent jobs advertised in the UK excluding London 1.35% 0.82% 0.86%
As % of the Job Titles category 1.42% 0.92% 0.90%
Number of salaries quoted 794 214 358
10th Percentile £24,000 £26,020 £17,000
25th Percentile £26,750 £29,000 £23,031
Median annual salary (50th Percentile) £32,500 £36,750 £30,000
Median % change year-on-year -11.56% +22.50% +5.26%
75th Percentile £40,000 £47,500 £39,938
90th Percentile £50,000 £54,625 £47,500
UK median annual salary £33,500 £37,500 £32,500
% change year-on-year -10.67% +15.38% +4.00%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 68,121 52,440 69,419
% of permanent jobs with a recognized job title 94.85% 89.17% 95.72%
Number of salaries quoted 48,105 29,890 42,562
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,000
Median % change year-on-year -6.54% +7.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Technical Support in the UK excluding London

Technical Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Technical Support in the UK excluding London.

Salary trend for Technical Support in the UK excluding London

Technical Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Technical Support in the UK excluding London over the 6 months to 22 May 2024.

Salary histogram for Technical Support in the UK excluding London

Technical Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK excluding London region over the 6 months to 22 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +109 241 £32,500 -23.53% 37
North of England +126 233 £32,500 -2.99% 43
Midlands +136 198 £30,000 -3.85% 34
North West +101 136 £34,000 +13.58% 25
South West +21 131 £34,000 -15.00% 23
West Midlands +83 110 £35,000 +16.67% 18
East Midlands - 88 £28,000 - 16
East of England +38 87 £34,500 -1.43% 20
Yorkshire +54 81 £32,500 -27.78% 10
Scotland -64 36 £30,000 -33.33% 7
Wales +22 19 £32,500 -18.75% 3
North East +6 16 £30,000 -35.14% 8
Northern Ireland +29 13 £37,250 -6.88% 2
Isle of Man - 8 £45,000 -
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 22 May 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Technical Support in the job title.

1 246 (25.47%) Customer Service
2 224 (23.19%) Social Skills
3 196 (20.29%) Windows
4 192 (19.88%) Microsoft
5 143 (14.80%) Problem-Solving
6 129 (13.35%) Microsoft 365
7 104 (10.77%) Azure
8 103 (10.66%) Active Directory
9 99 (10.25%) Manufacturing
10 97 (10.04%) Windows Server
11 81 (8.39%) Degree
12 74 (7.66%) SharePoint
13 70 (7.25%) ITIL
14 61 (6.31%) Entra ID
15 60 (6.21%) Firewall
16 59 (6.11%) Telecoms
17 56 (5.80%) Linux
18 55 (5.69%) Microsoft Office
19 54 (5.59%) Analytical Skills
19 54 (5.59%) SQL
19 54 (5.59%) VMware
20 53 (5.49%) Continuous Improvement
21 50 (5.18%) Hyper-V
22 47 (4.87%) Finance
23 45 (4.66%) Retail
24 42 (4.35%) CRM
25 38 (3.93%) French Language
25 38 (3.93%) SLA
25 38 (3.93%) Electronics
26 37 (3.83%) SQL Server

Technical Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (7.66%) SharePoint
2 31 (3.21%) Microsoft Exchange
3 6 (0.62%) Confluence
4 2 (0.21%) IIS
4 2 (0.21%) WordPress
Applications
1 55 (5.69%) Microsoft Office
2 29 (3.00%) Microsoft Excel
3 16 (1.66%) Microsoft PowerPoint
4 3 (0.31%) MS Visio
4 3 (0.31%) Trello
5 2 (0.21%) AutoCAD
5 2 (0.21%) Revit
6 1 (0.10%) Chatbot
6 1 (0.10%) Spreadsheet
Business Applications
1 5 (0.52%) Oracle Receivables
2 2 (0.21%) Misys Midas
3 1 (0.10%) Dynamics CRM
3 1 (0.10%) JDE EnterpriseOne
Cloud Services
1 129 (13.35%) Microsoft 365
2 104 (10.77%) Azure
3 61 (6.31%) Entra ID
4 29 (3.00%) OneDrive
5 22 (2.28%) AWS
6 19 (1.97%) SaaS
7 9 (0.93%) Power Automate
8 8 (0.83%) GCP
9 6 (0.62%) Dynamics 365
9 6 (0.62%) Mimecast
9 6 (0.62%) Power Platform
10 5 (0.52%) Google Workspace
11 2 (0.21%) Cloud Computing
11 2 (0.21%) SuccessFactors
12 1 (0.10%) Apple Pay
12 1 (0.10%) Azure Sentinel
12 1 (0.10%) IaaS
12 1 (0.10%) WhatsApp
Communications & Networking
1 60 (6.21%) Firewall
2 36 (3.73%) Wireless
3 34 (3.52%) TCP/IP
4 29 (3.00%) DNS
5 26 (2.69%) WAN
6 23 (2.38%) LAN
6 23 (2.38%) VoIP
7 20 (2.07%) DHCP
8 17 (1.76%) LTE
9 16 (1.66%) 3G
9 16 (1.66%) 4G
9 16 (1.66%) Remote Desktop
10 15 (1.55%) SNMP
10 15 (1.55%) VSAT
11 13 (1.35%) Ethernet
11 13 (1.35%) SAN
11 13 (1.35%) SSH
12 12 (1.24%) GPRS
13 9 (0.93%) HTTP
14 8 (0.83%) GSM
Database & Business Intelligence
1 37 (3.83%) SQL Server
2 26 (2.69%) MySQL
3 20 (2.07%) Relational Database
4 8 (0.83%) QlikView
5 5 (0.52%) Power BI
6 4 (0.41%) BusinessObjects
7 3 (0.31%) GIS
8 2 (0.21%) Crystal Reports
8 2 (0.21%) Oracle Reports
9 1 (0.10%) Amazon RDS
Development Applications
1 23 (2.38%) JIRA
2 13 (1.35%) Eclipse
3 3 (0.31%) GCC
3 3 (0.31%) PowerBuilder
4 1 (0.10%) Subversion
General
1 224 (23.19%) Social Skills
2 99 (10.25%) Manufacturing
3 59 (6.11%) Telecoms
4 54 (5.59%) Analytical Skills
5 47 (4.87%) Finance
6 45 (4.66%) Retail
7 38 (3.93%) Electronics
7 38 (3.93%) French Language
8 27 (2.80%) Military
9 23 (2.38%) German Language
10 19 (1.97%) Organisational Skills
10 19 (1.97%) Public Sector
11 14 (1.45%) Automotive
12 13 (1.35%) Games
12 13 (1.35%) Marketing
13 11 (1.14%) Documentation Skills
14 10 (1.04%) Presentation Skills
15 6 (0.62%) Law
15 6 (0.62%) Legal
15 6 (0.62%) Portuguese Language
Libraries, Frameworks & Software Standards
1 28 (2.90%) HTML
2 22 (2.28%) CSS
3 20 (2.07%) XML
4 19 (1.97%) REST
5 16 (1.66%) Web Services
6 13 (1.35%) Ajax
6 13 (1.35%) AngularJS
6 13 (1.35%) JDBC
6 13 (1.35%) ODBC
6 13 (1.35%) SOAP
6 13 (1.35%) XHTML
7 9 (0.93%) .NET
8 3 (0.31%) EDI
8 3 (0.31%) JSON
8 3 (0.31%) Lightning Web Components
8 3 (0.31%) React
9 1 (0.10%) BREW
Miscellaneous
1 35 (3.62%) Driving Licence
2 21 (2.17%) Data Centre
3 18 (1.86%) Onboarding
4 17 (1.76%) CCTV
5 16 (1.66%) Self-Motivation
6 15 (1.55%) Management Information System
7 13 (1.35%) CMDB
8 8 (0.83%) Linux Command Line
9 7 (0.72%) Algorithms
9 7 (0.72%) Fat Client
9 7 (0.72%) Fibre Optics
9 7 (0.72%) Thin Client
10 6 (0.62%) Foreign Exchange (FX)
11 5 (0.52%) Data Protection Act
11 5 (0.52%) Greenfield Project
11 5 (0.52%) Low-Code
11 5 (0.52%) Renewable Energy
12 4 (0.41%) FMCG
12 4 (0.41%) iPhone
12 4 (0.41%) IPTV
Operating Systems
1 196 (20.29%) Windows
2 97 (10.04%) Windows Server
3 56 (5.80%) Linux
4 35 (3.62%) Windows 10
5 26 (2.69%) Mac OS
6 15 (1.55%) Unix
7 12 (1.24%) Windows Server 2012
8 11 (1.14%) Windows Server 2019
9 9 (0.93%) Apple iOS
9 9 (0.93%) Windows Server 2016
10 7 (0.72%) Android
11 2 (0.21%) Solaris
11 2 (0.21%) VMS
12 1 (0.10%) Windows 7
Processes & Methodologies
1 246 (25.47%) Customer Service
2 143 (14.80%) Problem-Solving
3 70 (7.25%) ITIL
4 53 (5.49%) Continuous Improvement
5 42 (4.35%) CRM
6 34 (3.52%) Customer Experience
7 30 (3.11%) Time Management
8 28 (2.90%) Coaching
9 27 (2.80%) Business Intelligence
10 24 (2.48%) B2B
10 24 (2.48%) Commercial Awareness
10 24 (2.48%) Mentoring
11 18 (1.86%) Disaster Recovery
11 18 (1.86%) ERP
11 18 (1.86%) ITSM
11 18 (1.86%) Network Management
12 16 (1.66%) Cybersecurity
12 16 (1.66%) OO
12 16 (1.66%) OOP
13 15 (1.55%) Process Improvement
Programming Languages
1 54 (5.59%) SQL
2 24 (2.48%) JavaScript
3 22 (2.28%) Java
4 21 (2.17%) Python
5 18 (1.86%) PowerShell
6 14 (1.45%) PL/SQL
7 13 (1.35%) C#
7 13 (1.35%) Perl
8 7 (0.72%) PHP
9 4 (0.41%) T-SQL
9 4 (0.41%) VBA
9 4 (0.41%) VBScript
10 3 (0.31%) Apex Code
10 3 (0.31%) VB.NET
Qualifications
1 81 (8.39%) Degree
2 32 (3.31%) HNC
3 21 (2.17%) HND
4 20 (2.07%) Security Cleared
5 8 (0.83%) CCNA
5 8 (0.83%) Cisco Certification
5 8 (0.83%) Computer Science Degree
6 7 (0.72%) Azure Certification
7 6 (0.62%) GCSC
8 5 (0.52%) ITIL Certification
8 5 (0.52%) Microsoft Certification
8 5 (0.52%) SC Cleared
9 4 (0.41%) BPSS Clearance
9 4 (0.41%) MCP
10 2 (0.21%) CESG Certified Professional
10 2 (0.21%) Citrix Certification
10 2 (0.21%) MCITP
10 2 (0.21%) MCSA
10 2 (0.21%) VMware Certified Professional (VCP)
11 1 (0.10%) DBS Check
Quality Assurance & Compliance
1 38 (3.93%) SLA
2 20 (2.07%) QA
3 11 (1.14%) GDPR
4 5 (0.52%) ISO/IEC 27001
5 3 (0.31%) Accessibility
5 3 (0.31%) Disclosure Scotland
6 2 (0.21%) Cyber Essentials
6 2 (0.21%) ISO 14001
6 2 (0.21%) ISO 9001
6 2 (0.21%) Sarbanes-Oxley
System Software
1 103 (10.66%) Active Directory
2 50 (5.18%) Hyper-V
3 37 (3.83%) VMware Infrastructure
4 8 (0.83%) Firmware
4 8 (0.83%) Virtual Desktop
4 8 (0.83%) vSphere
5 6 (0.62%) Virtual Servers
6 5 (0.52%) Virtual Machines
7 4 (0.41%) Microsoft Virtual Server
7 4 (0.41%) NFS
7 4 (0.41%) Terminal Services
8 2 (0.21%) XenApp
8 2 (0.21%) XenDesktop
9 1 (0.10%) VMware ESXi
Systems Management
1 32 (3.31%) Microsoft Intune
2 13 (1.35%) WMI
3 7 (0.72%) Progress Chef
4 6 (0.62%) Jamf Pro
5 4 (0.41%) SCCM
6 3 (0.31%) Cisco Prime
6 3 (0.31%) McAfee ePO
6 3 (0.31%) SCOM
7 1 (0.10%) Autotask
7 1 (0.10%) PaperCut
Vendors
1 192 (19.88%) Microsoft
2 54 (5.59%) VMware
3 24 (2.48%) Cisco
4 22 (2.28%) Oracle
5 19 (1.97%) Salesforce
6 14 (1.45%) Veeam
7 13 (1.35%) Splunk
8 12 (1.24%) Citrix
9 9 (0.93%) HP
9 9 (0.93%) SAP
10 6 (0.62%) Acronis
10 6 (0.62%) Apple
10 6 (0.62%) Commvault
10 6 (0.62%) Siemens
11 5 (0.52%) ServiceNow
12 4 (0.41%) Cognos
12 4 (0.41%) ConnectWise
12 4 (0.41%) HubSpot
12 4 (0.41%) Sun
13 3 (0.31%) McAfee