3rd Line Infrastructure Support Jobs

Third Line Infrastructure Support
UK

The median Third Line Infrastructure Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 839 937 1206
Rank change year-on-year +98 +269 -317
Permanent jobs requiring a 3rd Line Infrastructure Support 45 38 36
As % of all permanent jobs advertised in the UK 0.045% 0.038% 0.022%
As % of the Job Titles category 0.048% 0.042% 0.023%
Number of salaries quoted 43 34 36
10th Percentile £31,250 - £37,388
25th Percentile £33,750 £35,400 £40,938
Median annual salary (50th Percentile) £40,000 £44,250 £45,000
Median % change year-on-year -9.60% -1.67% +5.88%
75th Percentile £51,750 £54,438 £55,000
90th Percentile £60,750 £56,750 £58,375
UK excluding London median annual salary £37,500 £40,000 £43,250
% change year-on-year -6.25% -7.51% +8.13%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,627 91,047 156,403
% of permanent jobs with a recognized job title 94.71% 91.54% 96.08%
Number of salaries quoted 67,562 57,571 85,106
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,750 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

3rd Line Infrastructure Support
Job Vacancy Trend

Job postings that featured 3rd Line Infrastructure Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Infrastructure Support.

Salary trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Infrastructure Support over the 6 months to 20 May 2024.

Salary histogram for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Infrastructure Support within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +93 45 £40,000 -9.60% 2
UK excluding London -3 37 £37,500 -6.25% 2
Work from Home +85 16 £37,500 -21.05% 1
Midlands 0 13 £37,500 -31.82% 1
South East +2 12 £32,500 -8.19%
South West - 10 £50,500 -
West Midlands +20 9 £37,500 -21.05% 1
London +112 8 £63,750 +15.91%
East Midlands -18 4 £47,500 -13.64%
North of England +34 2 £36,000 -24.21% 1
North West -2 2 £36,000 -24.21%

3rd Line Infrastructure Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, 3rd Line Infrastructure Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Infrastructure Support in the job title.

1 32 (71.11%) Infrastructure Engineering
1 32 (71.11%) Azure
2 31 (68.89%) Microsoft 365
3 30 (66.67%) Microsoft
4 25 (55.56%) WAN
5 22 (48.89%) Microsoft Intune
6 21 (46.67%) VMware
7 20 (44.44%) VMware Infrastructure
8 19 (42.22%) Active Directory
8 19 (42.22%) Firewall
9 17 (37.78%) Citrix
9 17 (37.78%) DNS
10 14 (31.11%) Windows
10 14 (31.11%) SharePoint
10 14 (31.11%) Hyper-V
11 13 (28.89%) PowerShell
11 13 (28.89%) Veeam
11 13 (28.89%) HP
11 13 (28.89%) SAN
11 13 (28.89%) SD-WAN
12 12 (26.67%) Windows Server
12 12 (26.67%) LAN
12 12 (26.67%) SCCM
13 11 (24.44%) Sophos
14 10 (22.22%) Power Platform
14 10 (22.22%) Social Skills
14 10 (22.22%) SaaS
14 10 (22.22%) PaaS
14 10 (22.22%) IaaS
14 10 (22.22%) Root Cause Analysis

3rd Line Infrastructure Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (31.11%) SharePoint
2 7 (15.56%) Microsoft Exchange
3 2 (4.44%) Exchange Server 2010
3 2 (4.44%) IIS
Applications
1 4 (8.89%) Microsoft Office
Cloud Services
1 32 (71.11%) Azure
2 31 (68.89%) Microsoft 365
3 10 (22.22%) IaaS
3 10 (22.22%) PaaS
3 10 (22.22%) Power Platform
3 10 (22.22%) SaaS
4 4 (8.89%) Entra ID
4 4 (8.89%) Nutanix
5 3 (6.67%) Azure Sentinel
6 2 (4.44%) Amazon S3
6 2 (4.44%) AWS
6 2 (4.44%) Mimecast
6 2 (4.44%) OpenDNS
7 1 (2.22%) Google Workspace
Communications & Networking
1 25 (55.56%) WAN
2 19 (42.22%) Firewall
3 17 (37.78%) DNS
4 13 (28.89%) SAN
4 13 (28.89%) SD-WAN
5 12 (26.67%) LAN
6 9 (20.00%) WLAN
7 7 (15.56%) DHCP
8 4 (8.89%) Wi-Fi
9 3 (6.67%) VPN
10 2 (4.44%) EIGRP
10 2 (4.44%) HSRP
10 2 (4.44%) IPsec
10 2 (4.44%) iSCSI
10 2 (4.44%) OSPF
10 2 (4.44%) RIP
10 2 (4.44%) TCP/IP
10 2 (4.44%) VLAN
10 2 (4.44%) VRRP
10 2 (4.44%) X.509
Database & Business Intelligence
1 4 (8.89%) Amazon RDS
2 1 (2.22%) SQL Server
General
1 10 (22.22%) Social Skills
2 5 (11.11%) Finance
3 3 (6.67%) Banking
4 2 (4.44%) Law
4 2 (4.44%) Legal
4 2 (4.44%) Pharmaceutical
5 1 (2.22%) Analytical Skills
5 1 (2.22%) Documentation Skills
Libraries, Frameworks & Software Standards
1 2 (4.44%) LAMP
1 2 (4.44%) V-Ray
2 1 (2.22%) SAML
Miscellaneous
1 3 (6.67%) Video Conferencing
2 2 (4.44%) Clustering
2 2 (4.44%) Hybrid Cloud
2 2 (4.44%) PKI
2 2 (4.44%) Replication
3 1 (2.22%) Driving Licence
3 1 (2.22%) Management Information System
Operating Systems
1 14 (31.11%) Windows
2 12 (26.67%) Windows Server
3 6 (13.33%) Linux
3 6 (13.33%) Windows 10
4 4 (8.89%) Windows Server 2016
5 3 (6.67%) Windows Server 2019
6 1 (2.22%) Mac OS
6 1 (2.22%) Windows Server 2008
Processes & Methodologies
1 32 (71.11%) Infrastructure Engineering
2 10 (22.22%) Root Cause Analysis
3 9 (20.00%) Systems Engineering
4 8 (17.78%) Change Management
5 7 (15.56%) Change Advisory Board
5 7 (15.56%) Incident Management
5 7 (15.56%) People Management
5 7 (15.56%) Performance Management
5 7 (15.56%) Release Management
5 7 (15.56%) Service Management
6 3 (6.67%) Cybersecurity
6 3 (6.67%) SIEM
7 2 (4.44%) Biotechnology
7 2 (4.44%) ITIL
7 2 (4.44%) Migration
7 2 (4.44%) Server Building
7 2 (4.44%) Server Management
7 2 (4.44%) Server Migrations
7 2 (4.44%) Software Deployment
7 2 (4.44%) Storage Management
Programming Languages
1 13 (28.89%) PowerShell
2 3 (6.67%) SQL
Qualifications
1 7 (15.56%) SC Cleared
1 7 (15.56%) Security Cleared
2 3 (6.67%) Degree
3 1 (2.22%) CCNA
3 1 (2.22%) Cisco Certification
3 1 (2.22%) ITIL Certification
Quality Assurance & Compliance
1 1 (2.22%) GDPR
1 1 (2.22%) SLA
System Software
1 20 (44.44%) VMware Infrastructure
2 19 (42.22%) Active Directory
3 14 (31.11%) Hyper-V
4 7 (15.56%) Firmware
5 3 (6.67%) Terminal Services
5 3 (6.67%) XenApp
5 3 (6.67%) XenDesktop
6 2 (4.44%) Citrix Hypervisor
6 2 (4.44%) Docker
6 2 (4.44%) pfSense
6 2 (4.44%) Virtual Desktop
6 2 (4.44%) Virtual Servers
6 2 (4.44%) VMware ESXi
Systems Management
1 22 (48.89%) Microsoft Intune
2 12 (26.67%) SCCM
3 7 (15.56%) NetBackup
3 7 (15.56%) SCOM
4 3 (6.67%) ZENworks
5 2 (4.44%) Backup Exec
Vendors
1 30 (66.67%) Microsoft
2 21 (46.67%) VMware
3 17 (37.78%) Citrix
4 13 (28.89%) HP
4 13 (28.89%) Veeam
5 11 (24.44%) Sophos
6 7 (15.56%) McAfee
7 4 (8.89%) Aruba
7 4 (8.89%) Cisco
8 2 (4.44%) Acronis
8 2 (4.44%) Datto
8 2 (4.44%) Dell
8 2 (4.44%) SonicWALL
8 2 (4.44%) Veritas
9 1 (2.22%) 3PAR