Technical Support Engineer Jobs in the West Midlands

Technical Support Engineer
England > West Midlands

The median Technical Support Engineer salary in the West Midlands is £35,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 195 246 304
Rank change year-on-year +51 +58 -67
Permanent jobs requiring a Technical Support Engineer 68 7 4
As % of all permanent jobs advertised in the West Midlands 0.79% 0.12% 0.051%
As % of the Job Titles category 0.84% 0.13% 0.054%
Number of salaries quoted 58 6 2
10th Percentile £26,750 - £31,673
25th Percentile £28,501 £26,500 £32,309
Median annual salary (50th Percentile) £35,000 £30,750 £33,992
Median % change year-on-year +13.82% -9.54% -0.02%
75th Percentile £38,750 £34,750 £35,051
90th Percentile £49,725 £36,750 £35,311
England median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 8,050 5,197 7,395
% of permanent jobs with a recognized job title 93.91% 89.93% 94.70%
Number of salaries quoted 5,794 3,200 4,854
10th Percentile £26,500 £30,000 £29,256
25th Percentile £35,000 £38,750 £38,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £77,500 £78,750
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

Technical Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Technical Support Engineer in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Technical Support Engineer in the West Midlands

Technical Support Engineer
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Technical Support Engineer in the West Midlands.

Salary trend for Technical Support Engineer in the West Midlands

Technical Support Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing Technical Support Engineer in the West Midlands over the 6 months to 12 June 2024.

Salary histogram for Technical Support Engineer in the West Midlands

Technical Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the West Midlands region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire +40 28 £35,000 - 4
Birmingham -5 17 £35,000 +1.45% 1
Staffordshire -19 10 £35,000 +29.63%
Worcestershire - 8 £32,500 - 1
Wolverhampton +15 1 £30,000 -20.00% 1
Kingswinford - 1 - -
Technical Support Engineer
England

Technical Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 12 June 2024, Technical Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Technical Support Engineer in the job title.

1 18 (26.47%) Microsoft
2 15 (22.06%) Customer Service
3 14 (20.59%) Windows
4 12 (17.65%) Social Skills
5 10 (14.71%) Problem-Solving
5 10 (14.71%) Active Directory
6 9 (13.24%) HNC
6 9 (13.24%) Microsoft 365
7 8 (11.76%) Degree
8 7 (10.29%) Windows Server
9 6 (8.82%) Azure
9 6 (8.82%) SaaS
9 6 (8.82%) Hyper-V
9 6 (8.82%) VMware
9 6 (8.82%) TCP/IP
9 6 (8.82%) DNS
9 6 (8.82%) WAN
9 6 (8.82%) DHCP
9 6 (8.82%) Siemens
10 5 (7.35%) ITIL
10 5 (7.35%) Finance
10 5 (7.35%) Cybersecurity
10 5 (7.35%) Mac OS
10 5 (7.35%) Continuous Improvement
10 5 (7.35%) Documentation Skills
11 4 (5.88%) Analytical Skills
11 4 (5.88%) Customer Requirements
11 4 (5.88%) Proactive Monitoring
11 4 (5.88%) OneDrive
11 4 (5.88%) Entra ID

Technical Support Engineer Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.88%) Microsoft Exchange
1 4 (5.88%) SharePoint
Applications
1 2 (2.94%) Microsoft Office
2 1 (1.47%) Microsoft Excel
Cloud Services
1 9 (13.24%) Microsoft 365
2 6 (8.82%) Azure
2 6 (8.82%) SaaS
3 4 (5.88%) Entra ID
3 4 (5.88%) OneDrive
4 2 (2.94%) Dynamics 365
4 2 (2.94%) GCP
Communications & Networking
1 6 (8.82%) DHCP
1 6 (8.82%) DNS
1 6 (8.82%) TCP/IP
1 6 (8.82%) WAN
2 4 (5.88%) Firewall
2 4 (5.88%) iSCSI
2 4 (5.88%) SAN
2 4 (5.88%) VLAN
3 3 (4.41%) Wireless
4 2 (2.94%) LAN
5 1 (1.47%) Remote Desktop
Database & Business Intelligence
1 3 (4.41%) SQL Server
Development Applications
1 2 (2.94%) JIRA
General
1 12 (17.65%) Social Skills
2 5 (7.35%) Documentation Skills
2 5 (7.35%) Finance
3 4 (5.88%) Analytical Skills
4 3 (4.41%) Electronics
4 3 (4.41%) Inclusion and Diversity
4 3 (4.41%) Manufacturing
4 3 (4.41%) Retail
5 2 (2.94%) Aerospace
5 2 (2.94%) Public Sector
Libraries, Frameworks & Software Standards
1 3 (4.41%) EDI
Miscellaneous
1 3 (4.41%) CCTV
1 3 (4.41%) Renewable Energy
2 2 (2.94%) Data Centre
3 1 (1.47%) Robotics
Operating Systems
1 14 (20.59%) Windows
2 7 (10.29%) Windows Server
3 5 (7.35%) Mac OS
Processes & Methodologies
1 15 (22.06%) Customer Service
2 10 (14.71%) Problem-Solving
3 5 (7.35%) Continuous Improvement
3 5 (7.35%) Cybersecurity
3 5 (7.35%) ITIL
4 4 (5.88%) Agile
4 4 (5.88%) Customer Requirements
4 4 (5.88%) Decision-Making
4 4 (5.88%) Preventative Maintenance
4 4 (5.88%) Proactive Monitoring
4 4 (5.88%) Telematics
5 3 (4.41%) Cloud Security
5 3 (4.41%) Computer Science
5 3 (4.41%) CRM
5 3 (4.41%) Customer Engagement
5 3 (4.41%) Infrastructure Engineering
5 3 (4.41%) Mathematics
5 3 (4.41%) Problem Management
5 3 (4.41%) Service Management
5 3 (4.41%) Ticket Management
Programming Languages
1 4 (5.88%) SQL
Qualifications
1 9 (13.24%) HNC
2 8 (11.76%) Degree
3 3 (4.41%) HND
4 2 (2.94%) Azure Certification
4 2 (2.94%) CESG Certified Professional
4 2 (2.94%) Citrix Certification
4 2 (2.94%) MCITP
4 2 (2.94%) Microsoft Certification
4 2 (2.94%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (4.41%) QA
1 3 (4.41%) SLA
2 1 (1.47%) GDPR
System Software
1 10 (14.71%) Active Directory
2 6 (8.82%) Hyper-V
3 4 (5.88%) NFS
4 2 (2.94%) VMware Infrastructure
4 2 (2.94%) vSphere
4 2 (2.94%) XenApp
4 2 (2.94%) XenDesktop
Systems Management
1 3 (4.41%) Cisco Prime
1 3 (4.41%) McAfee ePO
1 3 (4.41%) SCOM
Vendors
1 18 (26.47%) Microsoft
2 6 (8.82%) Siemens
2 6 (8.82%) VMware
3 3 (4.41%) Cisco
3 3 (4.41%) McAfee
3 3 (4.41%) Salesforce
3 3 (4.41%) SolarWinds
4 2 (2.94%) Apple
4 2 (2.94%) Citrix
4 2 (2.94%) Google