1 to 6 of 6 Apprenticeship IT Support Jobs in the West Midlands

We are seeking a motivated and enthusiastic IT Support Apprentice to join our team. This is an exciting opportunity for someone looking to start their career in IT, providing first-line support to our clients. Full training will be provided, along with a Microsoft development programme … to enhance your skills and knowledge. Role Provide first-line technical support to clients via telephone, email, and remote assistance tools Respond to and resolve IT support requests in a timely and professional manner Troubleshoot hardware and software issues on various devices including desktops, laptops, and mobile … devices Assist with the installation, configuration, and maintenance of IT equipment and systems Document and track support requests and resolutions using our ticketing system Escalate complex issues to higher-level support when necessary Maintain a high level of customer service, ensuring clients are kept informed of progress more »

for technology with your commitment to education? A pioneering educational institution, is on the lookout for enthusiastic individuals to join their team as an IT Apprentice. If you're eager to support staff and students in harnessing the power of technology, while also making a positive impact in … power of technology to enhance learning experiences and drive positive change in education. Join them in their quest to provide exceptional educational opportunities and support to their students and staff members. As an IT Apprentice, you'll play a crucial role in ensuring that their school community is … equipped with reliable and efficient IT resources. From assisting staff and students with IT queries to maintaining and troubleshooting ICT equipment, your contributions will directly impact the learning environment. ? In this role, youll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training more »

Velocity Academy have an exciting new opportunity for an IT Support Technician with Metamation a CAD CAM Software company based in Redditch. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career. Role As a successful applicant you will join our … UK support team where you will receive excellent training. Our support team are the no.1 of our business and will be providing support based on the following. Your duties and responsibilities in this role will consist of: · Our Internal CAD CAM modules. · Software Installation. · Solutions for questions … both direct customer engagement and offline through our support systems. · Researching and documenting solutions. · Creating and configuring machine parameters. Training Information communications technician Level 3 (A level) Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will more »

The IT Support Apprentice will gain experience in providing support for the IT systems and services across the Foundation of schools. This will include handling through to resolution of First Line/Level 1 incidents and problems as well as working with other members of the … IT Team to help resolve 2nd Line/Service issues. Role Supporting the delivery of the Foundation-wide SLA across all schools and departments Acting as the initial point of contact for staff and students requiring help with IT issues and queries Proactive maintenance for IT systems … Accurate service desk information to enable the analysis of issues and effective configuration recording and management Effective troubleshooting, analysis and resolution of issues, using support from the School Lead Technicians where appropriate Assistance in the deployment of new client device software builds as and when required Assistance in the more »

A leading supplier of IT Services and Software to the Retail Industry, providing EPOS Solutions and Software to both small and large retailers is now looking for an IT Technical Support Apprentice to cover a host of duties. This is an excellent opportunity to begin an IT career and gain experience in a wealth of disciplines. Role Daily duties will include: To Log Incoming Support Calls To assist the Senior Support Engineer(s) with Internal and External (Client) Support (Hardware & Software) To deal promptly with Support Calls and allocate to appropriate engineer … in the absence of the Senior Support Engineer To input and update information onto the Maintenance Logging System To inform clients of Support Log Reference Numbers & update Clients as Required To undertake/assist with System installations – Internal and External To provide Out of Hours Support on more »

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Support and maintenance of a wide range of infrastructure and business software tools. Role Support and maintenance … of Windows and Linux platforms. Support and maintenance of on premise Virtualisation Infrastructure (VMWare) & Support and maintenance of Cloud Virtualisation Infrastructure (Azure). Assist in the identification and resolution of Cyber related vulnerabilities. Liaise with third party suppliers to resolve I.T. related issues &Assist in the resolution of … made to the I.T. Service desk. Producing quality documentation & Assist in ensuring Service Level Agreements are met. Providing assistance to other areas of the IT Service & Solutions department as necessary including areas not detailed above. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure more »