IT Support Jobs in the West Midlands

IT Support
England > West Midlands

The median IT Support salary in the West Midlands is £28,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 46 136 140
Rank change year-on-year +90 +4 -25
Permanent jobs requiring an IT Support 349 123 172
As % of all permanent jobs advertised in the West Midlands 4.07% 2.13% 2.20%
As % of the Job Titles category 4.34% 2.37% 2.33%
Number of salaries quoted 230 90 134
10th Percentile £20,838 £20,500 £19,150
25th Percentile £24,500 £25,000 £21,250
Median annual salary (50th Percentile) £28,000 £27,500 £25,000
Median % change year-on-year +1.82% +10.00% -
75th Percentile £33,750 £33,750 £33,438
90th Percentile £37,550 £40,275 £37,850
England median annual salary £28,500 £31,500 £29,000
% change year-on-year -9.52% +8.62% -

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 8,050 5,197 7,395
% of permanent jobs with a recognized job title 93.91% 89.93% 94.70%
Number of salaries quoted 5,794 3,200 4,854
10th Percentile £26,500 £30,000 £29,256
25th Percentile £35,000 £38,750 £38,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £77,500 £78,750
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support in the West Midlands over the 6 months to 12 June 2024.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +17 77 £30,000 +9.09% 11
Worcestershire +12 62 £27,000 -1.82% 3
Birmingham +6 61 £31,500 +10.53% 10
Warwickshire +38 35 £30,000 +31.87% 7
Shropshire 0 19 £24,000 -7.69%
Wolverhampton +25 12 £23,500 -14.55% 2
Wednesbury - 8 £30,000 -
Walsall +13 7 - - 1
Sutton Coldfield -8 6 £40,000 +50.94%
Tipton - 5 £24,000 -
Herefordshire +5 4 £27,500 -35.29% 2
Solihull -5 3 £26,500 -0.94%
West Bromwich - 3 - - 1
Dudley - 3 £25,625 - 2
Halesowen - 3 £27,500 -
Coventry +18 1 - - 1
Smethwick -6 1 - -
Willenhall - 1 - -
Stourbridge - 1 - - 3
Bilston - 1 - -
Brierley Hill - 1 - -
Kingswinford - 1 - -
Rowley Regis - 1 - -
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 12 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support in the job title.

1 217 (62.18%) Windows
2 207 (59.31%) Microsoft
3 128 (36.68%) Microsoft 365
4 127 (36.39%) Social Skills
5 116 (33.24%) Active Directory
6 110 (31.52%) Problem-Solving
7 88 (25.21%) ITIL
8 83 (23.78%) Microsoft Certification
9 77 (22.06%) Azure
10 73 (20.92%) Cisco
11 70 (20.06%) Windows Server
12 69 (19.77%) Degree
13 66 (18.91%) Linux
14 65 (18.62%) Driving Licence
15 64 (18.34%) Asset Management
16 62 (17.77%) Windows 10
17 60 (17.19%) Customer Service
18 58 (16.62%) Internet
19 57 (16.33%) Microsoft Office
19 57 (16.33%) Computer Science
19 57 (16.33%) Onboarding
20 56 (16.05%) Network Security
20 56 (16.05%) MCSE
21 55 (15.76%) MCP
22 53 (15.19%) Cisco Certification
22 53 (15.19%) CCNA
22 53 (15.19%) IT Asset Management
23 51 (14.61%) VMware
23 51 (14.61%) Computer Science Degree
24 50 (14.33%) CCNP

IT Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (11.17%) Microsoft Exchange
2 25 (7.16%) SharePoint
3 19 (5.44%) Skype for Business
4 2 (0.57%) Exchange Server 2010
Applications
1 57 (16.33%) Microsoft Office
2 6 (1.72%) Microsoft Excel
3 2 (0.57%) Microsoft PowerPoint
Business Applications
1 3 (0.86%) Dynamics CRM
1 3 (0.86%) Dynamics NAV
Cloud Services
1 128 (36.68%) Microsoft 365
2 77 (22.06%) Azure
3 50 (14.33%) Entra ID
4 10 (2.87%) AWS
5 8 (2.29%) Google Workspace
6 4 (1.15%) OneDrive
7 2 (0.57%) Amazon S3
7 2 (0.57%) Azure Sentinel
7 2 (0.57%) Mimecast
7 2 (0.57%) OpenDNS
7 2 (0.57%) Power Platform
8 1 (0.29%) Adobe Creative Cloud
8 1 (0.29%) Miro
8 1 (0.29%) Power Automate
8 1 (0.29%) PowerApps
Communications & Networking
1 58 (16.62%) Internet
2 56 (16.05%) Network Security
3 50 (14.33%) WLAN
4 38 (10.89%) Firewall
5 24 (6.88%) DHCP
5 24 (6.88%) DNS
6 23 (6.59%) VoIP
7 21 (6.02%) Wi-Fi
8 19 (5.44%) Skype
9 16 (4.58%) LAN
10 10 (2.87%) TCP/IP
11 9 (2.58%) SAN
12 8 (2.29%) VLAN
13 7 (2.01%) PBX
13 7 (2.01%) WAN
14 6 (1.72%) MPLS
14 6 (1.72%) SD-WAN
14 6 (1.72%) VPN
14 6 (1.72%) Wireless
15 2 (0.57%) IPsec
Database & Business Intelligence
1 10 (2.87%) SQL Server
2 9 (2.58%) Amazon RDS
3 7 (2.01%) MySQL
4 6 (1.72%) PostgreSQL
5 1 (0.29%) Power BI
Development Applications
1 2 (0.57%) JIRA
General
1 127 (36.39%) Social Skills
2 42 (12.03%) Law
3 27 (7.74%) Legal
4 25 (7.16%) Telecoms
5 22 (6.30%) Finance
6 17 (4.87%) Manufacturing
7 12 (3.44%) Analytical Skills
8 10 (2.87%) Local Government
9 8 (2.29%) Advertising
10 6 (1.72%) French Language
11 5 (1.43%) Automotive
11 5 (1.43%) Organisational Skills
12 4 (1.15%) Retail
13 3 (0.86%) Inclusion and Diversity
13 3 (0.86%) Marketing
13 3 (0.86%) Multimedia
14 2 (0.57%) Billing
15 1 (0.29%) Back Office
15 1 (0.29%) Front Office
Libraries, Frameworks & Software Standards
1 8 (2.29%) HTML
2 3 (0.86%) CSS
3 2 (0.57%) CodeIgniter
3 2 (0.57%) LAMP
3 2 (0.57%) V-Ray
Miscellaneous
1 65 (18.62%) Driving Licence
2 57 (16.33%) Onboarding
3 42 (12.03%) Self-Motivation
4 19 (5.44%) Video Conferencing
5 11 (3.15%) Fat Client
5 11 (3.15%) Thin Client
6 10 (2.87%) Replication
7 9 (2.58%) CCTV
8 8 (2.29%) Data Centre
9 5 (1.43%) EPoS
10 3 (0.86%) iPad
10 3 (0.86%) Management Information System
10 3 (0.86%) Media Streaming
11 2 (0.57%) PKI
11 2 (0.57%) Social Media
12 1 (0.29%) Analytical Mindset
12 1 (0.29%) Derivative
12 1 (0.29%) Graphic Design
12 1 (0.29%) IoT
12 1 (0.29%) Smartphone
Operating Systems
1 217 (62.18%) Windows
2 70 (20.06%) Windows Server
3 66 (18.91%) Linux
4 62 (17.77%) Windows 10
5 21 (6.02%) Apple iOS
6 20 (5.73%) Windows Server 2012
7 19 (5.44%) Android
8 16 (4.58%) Windows Server 2016
8 16 (4.58%) Windows Server 2019
9 12 (3.44%) Mac OS
10 4 (1.15%) CentOS
10 4 (1.15%) Windows 7
11 1 (0.29%) Debian
11 1 (0.29%) Red Hat Enterprise Linux
11 1 (0.29%) Scientific Linux
11 1 (0.29%) Ubuntu
11 1 (0.29%) Windows 8
Processes & Methodologies
1 110 (31.52%) Problem-Solving
2 88 (25.21%) ITIL
3 64 (18.34%) Asset Management
4 60 (17.19%) Customer Service
5 57 (16.33%) Computer Science
6 53 (15.19%) IT Asset Management
7 50 (14.33%) Mentoring
7 50 (14.33%) Network Management
8 33 (9.46%) Continuous Improvement
9 29 (8.31%) Time Management
10 22 (6.30%) Service Delivery
11 19 (5.44%) Inventory Management
11 19 (5.44%) Stakeholder Management
12 13 (3.72%) Break/Fix
13 12 (3.44%) Cybersecurity
13 12 (3.44%) Project Planning
14 11 (3.15%) Agile
14 11 (3.15%) Change Management
15 9 (2.58%) ITSM
15 9 (2.58%) User Experience
Programming Languages
1 15 (4.30%) SQL
2 7 (2.01%) PHP
3 6 (1.72%) PowerShell
4 2 (0.57%) C#
5 1 (0.29%) Java
5 1 (0.29%) JavaScript
5 1 (0.29%) VBScript
Qualifications
1 83 (23.78%) Microsoft Certification
2 69 (19.77%) Degree
3 56 (16.05%) MCSE
4 55 (15.76%) MCP
5 53 (15.19%) CCNA
5 53 (15.19%) Cisco Certification
6 51 (14.61%) Computer Science Degree
7 50 (14.33%) CCNP
7 50 (14.33%) LPIC
8 17 (4.87%) A+ Certification
9 10 (2.87%) DBS Check
10 9 (2.58%) Network+ Certification
11 6 (1.72%) MCITP
12 2 (0.57%) Security Cleared
Quality Assurance & Compliance
1 20 (5.73%) SLA
2 16 (4.58%) Cyber Essentials
3 6 (1.72%) Cyber Essentials PLUS
4 2 (0.57%) GDPR
System Software
1 116 (33.24%) Active Directory
2 33 (9.46%) Hyper-V
3 31 (8.88%) VMware Infrastructure
4 14 (4.01%) Virtual Machines
4 14 (4.01%) VMware ESXi
5 4 (1.15%) vSphere
6 2 (0.57%) BitLocker
6 2 (0.57%) Citrix Hypervisor
6 2 (0.57%) Docker
6 2 (0.57%) pfSense
6 2 (0.57%) Terminal Services
6 2 (0.57%) Virtual Servers
6 2 (0.57%) VMware Workstation
Systems Management
1 26 (7.45%) Microsoft Intune
2 23 (6.59%) SCCM
3 4 (1.15%) AirWatch
4 3 (0.86%) FortiGate
5 2 (0.57%) Backup Exec
5 2 (0.57%) WSUS
Vendors
1 207 (59.31%) Microsoft
2 73 (20.92%) Cisco
3 51 (14.61%) VMware
4 24 (6.88%) Veeam
5 13 (3.72%) Citrix
6 11 (3.15%) HP
7 8 (2.29%) Google
8 7 (2.01%) Meraki
8 7 (2.01%) Nimble Storage
9 6 (1.72%) Acronis
9 6 (1.72%) Apple
10 5 (1.43%) ConnectWise
10 5 (1.43%) Mitel
10 5 (1.43%) Sage
10 5 (1.43%) Zerto
11 4 (1.15%) Aruba
11 4 (1.15%) ServiceNow
11 4 (1.15%) Sophos
11 4 (1.15%) WatchGuard
12 3 (0.86%) Dell