IT Support Jobs in the West Midlands

IT Support
England > West Midlands

The median IT Support salary in the West Midlands is £27,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 63 127 125
Rank change year-on-year +64 -2 -11
Permanent jobs requiring an IT Support 284 131 174
As % of all permanent jobs advertised in the West Midlands 3.55% 2.25% 2.29%
As % of the Job Titles category 3.75% 2.50% 2.41%
Number of salaries quoted 230 90 136
10th Percentile £20,875 £20,500 £19,625
25th Percentile £24,999 £24,813 £21,250
Median annual salary (50th Percentile) £27,500 £27,500 £26,500
Median % change year-on-year - +3.77% +6.00%
75th Percentile £33,750 £33,750 £33,750
90th Percentile £37,500 £40,025 £37,750
England median annual salary £29,000 £31,500 £29,500
% change year-on-year -7.94% +6.78% +1.72%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 7,573 5,238 7,207
% of permanent jobs with a recognized job title 94.54% 89.94% 95.02%
Number of salaries quoted 5,594 3,217 4,815
10th Percentile £26,250 £29,750 £29,750
25th Percentile £35,000 £38,750 £37,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £77,500 £78,750
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support in the West Midlands over the 6 months to 1 June 2024.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +10 66 £30,000 +10.09% 12
Birmingham +3 56 £31,500 +9.34% 6
Worcestershire +9 54 £27,000 -1.82% 3
Warwickshire +33 22 £28,750 +26.37% 6
Shropshire -1 16 £24,000 -7.69%
Wolverhampton +26 10 £23,500 -14.55% 3
Wednesbury - 7 £30,000 -
Sutton Coldfield -9 5 £40,000 +50.94%
Herefordshire +4 4 £27,500 -35.29%
Tipton - 4 £24,000 -
Walsall +8 3 - - 1
Solihull -10 3 £26,500 -0.94%
Dudley - 2 £25,625 - 1
Halesowen - 2 £27,500 -
West Bromwich - 1 - - 1
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 1 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support in the job title.

1 158 (55.63%) Windows
2 147 (51.76%) Microsoft
3 123 (43.31%) Microsoft 365
4 115 (40.49%) Social Skills
5 111 (39.08%) Active Directory
6 74 (26.06%) Azure
7 68 (23.94%) Windows Server
8 60 (21.13%) Windows 10
9 57 (20.07%) Customer Service
10 54 (19.01%) Problem-Solving
11 53 (18.66%) Microsoft Office
12 51 (17.96%) Entra ID
13 50 (17.61%) VMware
14 40 (14.08%) Self-Motivation
15 38 (13.38%) Firewall
15 38 (13.38%) Law
16 37 (13.03%) ITIL
16 37 (13.03%) Microsoft Exchange
17 34 (11.97%) Hyper-V
18 32 (11.27%) Microsoft Certification
19 31 (10.92%) VMware Infrastructure
19 31 (10.92%) Continuous Improvement
20 26 (9.15%) Telecoms
21 25 (8.80%) DNS
21 25 (8.80%) Veeam
22 24 (8.45%) Time Management
22 24 (8.45%) SCCM
22 24 (8.45%) Microsoft Intune
22 24 (8.45%) DHCP
22 24 (8.45%) Legal

IT Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (13.03%) Microsoft Exchange
2 23 (8.10%) SharePoint
3 16 (5.63%) Skype for Business
4 2 (0.70%) Exchange Server 2010
Applications
1 53 (18.66%) Microsoft Office
2 5 (1.76%) Microsoft Excel
3 1 (0.35%) Microsoft PowerPoint
Business Applications
1 3 (1.06%) Dynamics CRM
1 3 (1.06%) Dynamics NAV
Cloud Services
1 123 (43.31%) Microsoft 365
2 74 (26.06%) Azure
3 51 (17.96%) Entra ID
4 10 (3.52%) AWS
5 6 (2.11%) Google Workspace
6 4 (1.41%) OneDrive
7 2 (0.70%) Amazon S3
7 2 (0.70%) Azure Sentinel
7 2 (0.70%) Mimecast
7 2 (0.70%) OpenDNS
7 2 (0.70%) Power Platform
8 1 (0.35%) Adobe Creative Cloud
8 1 (0.35%) Miro
8 1 (0.35%) Power Automate
8 1 (0.35%) PowerApps
Communications & Networking
1 38 (13.38%) Firewall
2 25 (8.80%) DNS
3 24 (8.45%) DHCP
4 21 (7.39%) VoIP
5 17 (5.99%) LAN
5 17 (5.99%) Wi-Fi
6 16 (5.63%) Skype
7 9 (3.17%) SAN
8 8 (2.82%) PBX
9 7 (2.46%) Internet
9 7 (2.46%) TCP/IP
9 7 (2.46%) VPN
9 7 (2.46%) WAN
10 6 (2.11%) MPLS
10 6 (2.11%) Network Security
10 6 (2.11%) SD-WAN
10 6 (2.11%) VLAN
10 6 (2.11%) Wireless
11 2 (0.70%) HSRP
11 2 (0.70%) iSCSI
Database & Business Intelligence
1 9 (3.17%) Amazon RDS
1 9 (3.17%) SQL Server
2 6 (2.11%) PostgreSQL
3 4 (1.41%) MySQL
4 1 (0.35%) Power BI
Development Applications
1 3 (1.06%) JIRA
General
1 115 (40.49%) Social Skills
2 38 (13.38%) Law
3 26 (9.15%) Telecoms
4 24 (8.45%) Legal
5 22 (7.75%) Finance
6 16 (5.63%) Manufacturing
7 11 (3.87%) Analytical Skills
8 10 (3.52%) Local Government
9 8 (2.82%) Advertising
10 6 (2.11%) French Language
11 4 (1.41%) Automotive
11 4 (1.41%) Inclusion and Diversity
11 4 (1.41%) Organisational Skills
11 4 (1.41%) Retail
12 3 (1.06%) Marketing
12 3 (1.06%) Multimedia
13 1 (0.35%) Back Office
13 1 (0.35%) Front Office
Libraries, Frameworks & Software Standards
1 5 (1.76%) HTML
2 2 (0.70%) LAMP
2 2 (0.70%) V-Ray
3 1 (0.35%) CSS
Miscellaneous
1 40 (14.08%) Self-Motivation
2 16 (5.63%) Video Conferencing
3 12 (4.23%) Driving Licence
4 11 (3.87%) Fat Client
4 11 (3.87%) Replication
4 11 (3.87%) Thin Client
5 9 (3.17%) CCTV
6 8 (2.82%) Data Centre
7 7 (2.46%) Onboarding
8 5 (1.76%) EPoS
9 3 (1.06%) iPad
9 3 (1.06%) Management Information System
9 3 (1.06%) Media Streaming
10 2 (0.70%) PKI
10 2 (0.70%) Team-Oriented Environment
11 1 (0.35%) Analytical Mindset
11 1 (0.35%) Derivative
11 1 (0.35%) Graphic Design
11 1 (0.35%) IoT
11 1 (0.35%) Smartphone
Operating Systems
1 158 (55.63%) Windows
2 68 (23.94%) Windows Server
3 60 (21.13%) Windows 10
4 21 (7.39%) Windows Server 2012
5 18 (6.34%) Apple iOS
6 16 (5.63%) Android
6 16 (5.63%) Windows Server 2016
7 15 (5.28%) Linux
8 14 (4.93%) Windows Server 2019
9 12 (4.23%) Mac OS
10 4 (1.41%) CentOS
11 2 (0.70%) Windows 7
12 1 (0.35%) Debian
12 1 (0.35%) Red Hat Enterprise Linux
12 1 (0.35%) Scientific Linux
12 1 (0.35%) Ubuntu
12 1 (0.35%) Windows 8
Processes & Methodologies
1 57 (20.07%) Customer Service
2 54 (19.01%) Problem-Solving
3 37 (13.03%) ITIL
4 31 (10.92%) Continuous Improvement
5 24 (8.45%) Time Management
6 21 (7.39%) Service Delivery
7 17 (5.99%) Inventory Management
8 16 (5.63%) Stakeholder Management
9 14 (4.93%) Asset Management
10 13 (4.58%) Break/Fix
11 12 (4.23%) Project Planning
12 11 (3.87%) Agile
12 11 (3.87%) Change Management
13 10 (3.52%) Cybersecurity
14 9 (3.17%) Proactive Monitoring
14 9 (3.17%) Project Delivery
15 8 (2.82%) ITSM
15 8 (2.82%) Logistics
15 8 (2.82%) Mathematics
16 7 (2.46%) ERP
Programming Languages
1 14 (4.93%) SQL
2 7 (2.46%) PowerShell
3 4 (1.41%) PHP
4 1 (0.35%) Java
4 1 (0.35%) JavaScript
4 1 (0.35%) VBScript
Qualifications
1 32 (11.27%) Microsoft Certification
2 17 (5.99%) A+ Certification
2 17 (5.99%) Degree
3 10 (3.52%) DBS Check
4 9 (3.17%) Network+ Certification
5 6 (2.11%) MCITP
6 5 (1.76%) MCP
6 5 (1.76%) MCSE
7 3 (1.06%) CCNA
7 3 (1.06%) Cisco Certification
8 1 (0.35%) Security Cleared
Quality Assurance & Compliance
1 18 (6.34%) SLA
2 16 (5.63%) Cyber Essentials
3 6 (2.11%) Cyber Essentials PLUS
4 3 (1.06%) GDPR
System Software
1 111 (39.08%) Active Directory
2 34 (11.97%) Hyper-V
3 31 (10.92%) VMware Infrastructure
4 14 (4.93%) Virtual Machines
4 14 (4.93%) VMware ESXi
5 4 (1.41%) vSphere
6 2 (0.70%) BitLocker
6 2 (0.70%) Citrix Hypervisor
6 2 (0.70%) Docker
6 2 (0.70%) pfSense
6 2 (0.70%) Terminal Services
6 2 (0.70%) Virtual Servers
6 2 (0.70%) VMware Workstation
Systems Management
1 24 (8.45%) Microsoft Intune
1 24 (8.45%) SCCM
2 4 (1.41%) AirWatch
3 3 (1.06%) FortiGate
4 2 (0.70%) Backup Exec
5 1 (0.35%) WSUS
Vendors
1 147 (51.76%) Microsoft
2 50 (17.61%) VMware
3 25 (8.80%) Veeam
4 23 (8.10%) Cisco
5 13 (4.58%) Citrix
6 11 (3.87%) HP
7 7 (2.46%) Meraki
7 7 (2.46%) Nimble Storage
8 6 (2.11%) Apple
9 5 (1.76%) ConnectWise
9 5 (1.76%) Google
9 5 (1.76%) Mitel
9 5 (1.76%) Sage
9 5 (1.76%) Zerto
10 4 (1.41%) Acronis
10 4 (1.41%) Aruba
10 4 (1.41%) Sophos
11 3 (1.06%) Dell
11 3 (1.06%) HubSpot
11 3 (1.06%) ServiceNow