IT Support Jobs in England

IT Support
UK > England

The median IT Support salary in England is £29,000 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 80 150 282
Rank change year-on-year +70 +132 -42
Permanent jobs requiring an IT Support 2,809 2,188 2,016
As % of all permanent jobs advertised in England 3.25% 2.47% 1.47%
As % of the Job Titles category 3.43% 2.70% 1.53%
Number of salaries quoted 2,445 1,261 1,791
10th Percentile £22,000 £22,750 £20,700
25th Percentile £25,000 £26,250 £23,750
Median annual salary (50th Percentile) £29,000 £31,500 £29,000
Median % change year-on-year -7.94% +8.62% -
75th Percentile £35,000 £37,500 £36,000
90th Percentile £43,000 £47,500 £48,750
UK median annual salary £29,000 £31,000 £29,000
% change year-on-year -6.45% +6.90% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,786 81,001 131,568
% of permanent jobs with a recognized job title 94.57% 91.55% 96.04%
Number of salaries quoted 60,839 51,644 75,317
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,000 £60,800 £60,000
Median % change year-on-year -12.83% +1.33% +9.09%
75th Percentile £71,250 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 20 May 2024.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +88 669 £30,000 - 114
North of England +49 561 £28,000 - 133
Midlands +76 486 £27,000 -1.82% 91
London +23 414 £35,000 - 107
East of England +45 369 £27,500 -3.51% 46
South West -21 309 £28,000 -6.67% 71
West Midlands +73 262 £27,500 - 39
North West +4 254 £28,000 +9.80% 61
Yorkshire +88 242 £27,500 -2.65% 54
East Midlands +56 213 £26,250 -4.55% 52
North East +32 65 £32,500 -5.80% 22
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,481 (52.72%) Windows
2 1,428 (50.84%) Microsoft 365
3 1,404 (49.98%) Microsoft
4 1,135 (40.41%) Active Directory
5 985 (35.07%) Social Skills
6 753 (26.81%) Customer Service
7 675 (24.03%) Azure
8 591 (21.04%) Windows Server
9 576 (20.51%) Problem-Solving
10 569 (20.26%) Windows 10
11 501 (17.84%) Microsoft Exchange
12 465 (16.55%) Microsoft Office
13 412 (14.67%) Firewall
14 401 (14.28%) ITIL
15 320 (11.39%) VMware
16 309 (11.00%) Degree
17 270 (9.61%) SharePoint
18 266 (9.47%) Entra ID
19 264 (9.40%) Driving Licence
20 248 (8.83%) Wireless
21 241 (8.58%) DNS
22 236 (8.40%) Hyper-V
23 230 (8.19%) Cisco
24 229 (8.15%) Microsoft Intune
25 222 (7.90%) VMware Infrastructure
26 219 (7.80%) Citrix
27 211 (7.51%) WAN
28 203 (7.23%) DHCP
29 199 (7.08%) Android
30 182 (6.48%) SCCM

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 501 (17.84%) Microsoft Exchange
2 270 (9.61%) SharePoint
3 28 (1.00%) Exchange Server 2013
4 18 (0.64%) Skype for Business
5 17 (0.61%) Exchange Server 2010
6 15 (0.53%) Exchange Server 2007
7 13 (0.46%) Confluence
7 13 (0.46%) IIS
8 6 (0.21%) Exchange Server 2000
9 3 (0.11%) SAS
9 3 (0.11%) WordPress
10 2 (0.071%) Apache
10 2 (0.071%) Blackberry Enterprise Server
10 2 (0.071%) CMS
10 2 (0.071%) Exchange Server 2003
10 2 (0.071%) Resin
11 1 (0.036%) SharePoint 2013
11 1 (0.036%) Site Server
11 1 (0.036%) Tomcat
Applications
1 465 (16.55%) Microsoft Office
2 71 (2.53%) Microsoft Excel
3 12 (0.43%) Microsoft PowerPoint
4 9 (0.32%) Spreadsheet
5 4 (0.14%) Microsoft Project
6 3 (0.11%) Final Cut Pro
6 3 (0.11%) Pro Tools
6 3 (0.11%) SPSS
7 2 (0.071%) Adobe Creative Suite
8 1 (0.036%) PrintSoft PReS
8 1 (0.036%) S-PLUS
Business Applications
1 9 (0.32%) Dynamics CRM
2 6 (0.21%) Carpe Diem
3 5 (0.18%) Dynamics GP
3 5 (0.18%) Sage X3
4 3 (0.11%) Dynamics NAV
5 2 (0.071%) Epicor Tropos
5 2 (0.071%) Misys Midas
5 2 (0.071%) Oracle Receivables
6 1 (0.036%) Elite 3E
6 1 (0.036%) Sage 300 ERP
6 1 (0.036%) Visualfiles
Cloud Services
1 1,428 (50.84%) Microsoft 365
2 675 (24.03%) Azure
3 266 (9.47%) Entra ID
4 89 (3.17%) AWS
5 68 (2.42%) OneDrive
6 59 (2.10%) Google Workspace
7 32 (1.14%) Mimecast
8 25 (0.89%) Power Platform
8 25 (0.89%) WhatsApp
9 13 (0.46%) Dynamics 365
10 10 (0.36%) Power Automate
11 9 (0.32%) Cloud Computing
12 7 (0.25%) SaaS
13 6 (0.21%) Amazon EC2
13 6 (0.21%) IaaS
13 6 (0.21%) PowerApps
13 6 (0.21%) Serverless
14 5 (0.18%) DigitalOcean
14 5 (0.18%) Dropbox
14 5 (0.18%) iTunes
Communications & Networking
1 412 (14.67%) Firewall
2 248 (8.83%) Wireless
3 241 (8.58%) DNS
4 211 (7.51%) WAN
5 203 (7.23%) DHCP
6 174 (6.19%) VPN
7 163 (5.80%) Wi-Fi
8 143 (5.09%) TCP/IP
9 135 (4.81%) LAN
10 117 (4.17%) VoIP
11 100 (3.56%) SD-WAN
12 97 (3.45%) Cisco IOS
13 92 (3.28%) WebEx
14 86 (3.06%) VLAN
15 77 (2.74%) Internet
16 70 (2.49%) SAN
17 46 (1.64%) Remote Desktop
18 44 (1.57%) Network Security
19 24 (0.85%) Broadband
20 22 (0.78%) Skype
Database & Business Intelligence
1 124 (4.41%) SQL Server
2 36 (1.28%) Amazon RDS
3 19 (0.68%) MySQL
3 19 (0.68%) Power BI
4 9 (0.32%) SQL Server Reporting Services
5 8 (0.28%) MariaDB
6 6 (0.21%) PostgreSQL
7 5 (0.18%) DB2
8 4 (0.14%) BusinessObjects
8 4 (0.14%) Oracle Database
8 4 (0.14%) SQL Server Integration Services
9 3 (0.11%) Big Data
9 3 (0.11%) Crystal Reports
9 3 (0.11%) EDRMS
10 2 (0.071%) Oracle Reports
11 1 (0.036%) Electronic Patient Records
Development Applications
1 34 (1.21%) JIRA
2 2 (0.071%) Git
2 2 (0.071%) Hudson
2 2 (0.071%) MSI
2 2 (0.071%) Visual Studio
3 1 (0.036%) Atlassian Bamboo
3 1 (0.036%) Bitbucket
3 1 (0.036%) Jenkins
General
1 985 (35.07%) Social Skills
2 175 (6.23%) Finance
3 160 (5.70%) Analytical Skills
4 113 (4.02%) Law
5 105 (3.74%) Manufacturing
6 104 (3.70%) Legal
7 90 (3.20%) Organisational Skills
8 76 (2.71%) Telecoms
9 66 (2.35%) Retail
10 65 (2.31%) Inclusion and Diversity
11 37 (1.32%) Marketing
12 31 (1.10%) Advertising
13 30 (1.07%) Public Sector
14 29 (1.03%) Documentation Skills
15 25 (0.89%) Games
16 24 (0.85%) Banking
17 19 (0.68%) Automotive
17 19 (0.68%) German Language
18 14 (0.50%) Back Office
19 11 (0.39%) Local Government
Libraries, Frameworks & Software Standards
1 8 (0.28%) ADSI
1 8 (0.28%) HTML
1 8 (0.28%) LDAP
2 7 (0.25%) OLE
3 6 (0.21%) .NET
3 6 (0.21%) CSS
3 6 (0.21%) EDI
3 6 (0.21%) X-Windows
4 5 (0.18%) Kafka
5 4 (0.14%) Cocoa
6 3 (0.11%) LAMP
6 3 (0.11%) React
6 3 (0.11%) Software Packaging
7 2 (0.071%) RESTful
7 2 (0.071%) SOAP
7 2 (0.071%) V-Ray
8 1 (0.036%) RESTEasy
8 1 (0.036%) SAML
8 1 (0.036%) WF
8 1 (0.036%) XML
Miscellaneous
1 264 (9.40%) Driving Licence
2 131 (4.66%) Video Conferencing
3 130 (4.63%) Self-Motivation
4 89 (3.17%) Wiki
5 64 (2.28%) Management Information System
6 54 (1.92%) Replication
7 46 (1.64%) Onboarding
8 38 (1.35%) EPoS
9 33 (1.17%) Data Centre
10 30 (1.07%) CCTV
11 29 (1.03%) iPad
12 26 (0.93%) Enterprise Storage
13 25 (0.89%) Smartphone
14 24 (0.85%) Fat Client
14 24 (0.85%) Thin Client
15 21 (0.75%) iPhone
16 14 (0.50%) Analytical Mindset
16 14 (0.50%) Social Media
17 12 (0.43%) Educational Technology
17 12 (0.43%) Public Cloud
Operating Systems
1 1,481 (52.72%) Windows
2 591 (21.04%) Windows Server
3 569 (20.26%) Windows 10
4 199 (7.08%) Android
5 147 (5.23%) Linux
6 125 (4.45%) Mac OS
7 121 (4.31%) Apple iOS
8 110 (3.92%) Windows Server 2016
9 96 (3.42%) Windows Server 2019
10 70 (2.49%) Windows Server 2012
11 51 (1.82%) Windows 7
12 36 (1.28%) Windows Server 2008
13 34 (1.21%) Mac OS X
14 23 (0.82%) Windows 8
15 20 (0.71%) Unix
16 9 (0.32%) Red Hat Enterprise Linux
17 8 (0.28%) CentOS
18 5 (0.18%) Debian
18 5 (0.18%) Ubuntu
18 5 (0.18%) Windows Server 2003
Processes & Methodologies
1 753 (26.81%) Customer Service
2 576 (20.51%) Problem-Solving
3 401 (14.28%) ITIL
4 163 (5.80%) Cybersecurity
5 149 (5.30%) ITSM
6 148 (5.27%) Service Delivery
7 137 (4.88%) Service Management
8 128 (4.56%) Computer Science
9 127 (4.52%) Mobile Device Management
10 100 (3.56%) Time Management
11 98 (3.49%) Application Virtualisation
12 97 (3.45%) Business Continuity
13 92 (3.28%) Incident Management
14 88 (3.13%) BCP
14 88 (3.13%) Project Delivery
15 87 (3.10%) Business Continuity Planning
16 86 (3.06%) Change Management
16 86 (3.06%) Contract Negotiation
17 79 (2.81%) Asset Management
18 78 (2.78%) Agile
Programming Languages
1 169 (6.02%) SQL
2 107 (3.81%) PowerShell
3 13 (0.46%) Bash
4 11 (0.39%) PHP
5 10 (0.36%) Java
6 9 (0.32%) Python
7 6 (0.21%) C#
8 5 (0.18%) JavaScript
8 5 (0.18%) T-SQL
8 5 (0.18%) VB
9 3 (0.11%) C
10 2 (0.071%) COBOL
11 1 (0.036%) C++
11 1 (0.036%) Perl
11 1 (0.036%) VBA
11 1 (0.036%) VBScript
Qualifications
1 309 (11.00%) Degree
2 170 (6.05%) Microsoft Certification
3 97 (3.45%) Computer Science Degree
4 89 (3.17%) Master's Degree
5 85 (3.03%) DBS Check
6 69 (2.46%) A+ Certification
7 53 (1.89%) Cisco Certification
8 52 (1.85%) CCNA
9 49 (1.74%) Security Cleared
10 46 (1.64%) MCSE
11 42 (1.50%) MCP
11 42 (1.50%) Network+ Certification
12 41 (1.46%) Azure Certification
13 28 (1.00%) SC Cleared
14 27 (0.96%) MCSA
15 21 (0.75%) ITIL Certification
16 17 (0.61%) DV Cleared
17 16 (0.57%) ITIL Foundation Certificate
18 11 (0.39%) CompTIA Security+
19 10 (0.36%) MCITP
Quality Assurance & Compliance
1 162 (5.77%) SLA
2 47 (1.67%) GDPR
3 33 (1.17%) Cyber Essentials
4 29 (1.03%) ISO/IEC 27001
5 18 (0.64%) QA
6 8 (0.28%) Cyber Essentials PLUS
7 5 (0.18%) Accessibility
7 5 (0.18%) PCI DSS
8 3 (0.11%) NIST
9 2 (0.071%) PMO
9 2 (0.071%) Sarbanes-Oxley
10 1 (0.036%) ISO 14001
10 1 (0.036%) ISO 9001
10 1 (0.036%) ISO/IEC 20000
System Software
1 1,135 (40.41%) Active Directory
2 236 (8.40%) Hyper-V
3 222 (7.90%) VMware Infrastructure
4 122 (4.34%) VMware ESXi
5 90 (3.20%) XenApp
6 87 (3.10%) Microsoft App-V
7 86 (3.06%) XenDesktop
8 49 (1.74%) Virtual Desktop
9 25 (0.89%) Virtual Machines
10 18 (0.64%) vSphere
11 9 (0.32%) Terminal Services
12 8 (0.28%) Docker
12 8 (0.28%) Virtual Servers
13 4 (0.14%) Citrix Hypervisor
14 2 (0.071%) BitLocker
14 2 (0.071%) Firmware
14 2 (0.071%) pfSense
14 2 (0.071%) Terminal Server
14 2 (0.071%) VMware Server
14 2 (0.071%) VMware Workstation
Systems Management
1 229 (8.15%) Microsoft Intune
2 182 (6.48%) SCCM
3 94 (3.35%) AirWatch
4 33 (1.17%) Jamf Pro
5 13 (0.46%) Cisco CUCM
5 13 (0.46%) ServiceCenter
6 10 (0.36%) Autotask
6 10 (0.36%) FortiGate
6 10 (0.36%) WSUS
7 6 (0.21%) Kubernetes
7 6 (0.21%) Opsgenie
7 6 (0.21%) PaperCut
8 5 (0.18%) Systems Management Server (SMS)
9 4 (0.14%) Backup Exec
9 4 (0.14%) WhatsUp Gold
10 3 (0.11%) Active Directory Federation Services
10 3 (0.11%) Microsoft Data Protection Manager
10 3 (0.11%) NetCrunch
10 3 (0.11%) Progress Chef
10 3 (0.11%) SCDPM
Vendors
1 1,404 (49.98%) Microsoft
2 320 (11.39%) VMware
3 230 (8.19%) Cisco
4 219 (7.80%) Citrix
5 137 (4.88%) Apple
6 103 (3.67%) Veeam
7 86 (3.06%) Google
8 61 (2.17%) Sophos
9 56 (1.99%) HP
10 45 (1.60%) Meraki
11 31 (1.10%) ConnectWise
11 31 (1.10%) Draytek
11 31 (1.10%) ServiceNow
12 29 (1.03%) Dell
13 25 (0.89%) Aruba
13 25 (0.89%) Bloomberg
14 24 (0.85%) Barracuda Networks
15 23 (0.82%) iManage
16 21 (0.75%) Sage
17 20 (0.71%) Fortinet