76 to 100 of 309 Customer Experience Jobs in London

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

we drive impact - for ourselves, our company, and the communities we serve. Join us.About the team About us: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. … and educate our key accounts, to ensure the products, logistics and returns exceed buyer expectations.Responsibilities- Define, build, implement and monitor projects that increase seller experience through reduced violations, increase GMV with service and account-manager stakeholders;- The Service KA Manager will be responsible for providing timely and accurate operational … for opportunities to identify ongoing issues and eliminate repeat complaints from sellers, reduce escalation rate in order to enhance operating processes and improve overall customer experience;- Partner with our Voice of Customer PM's to identify customer friction points caused by gaps in our training curriculum more »

the future of electric vehicle charging solutions? • Do you possess a knack for troubleshooting complex technical issues across multiple disciplines? • Do you have technical experience with commercial B2B EV software and/or hardware solutions for fleets? Remuneration: £45,000 -£60,000 + benefits BetterFleet is seeking a dynamic … As a fast-growing technology company that provides innovative SaaS solutions, they engage with the market to ensure they have a laser focus on customer value creation and extensibility. Following their recent first close of a US$10 million funding round, they continue to grow and innovate in this … Honest communication internally and externally. Transformative: Pioneering industry transformation. Empathetic: Understanding and valuing our customers and team. The Role Reports to: Global General Manager - Customer Success The purpose of the Customer Success Manager is to lead the deployment of BetterFleet’s charge management system (CMS) at various customer more »

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.Job DescriptionThis is an excellent opportunity for a seasoned technology and … proven success in building and leading technology teams for technology services companies, with a focus on growing Digital Engineering Services. You will have extensive experience working in matrixed environments including interfacing with Industry and Regional delivery teams while also have experience in leading, solutioning and helping to deliver more »

so homeworking, working at the HQ Experience as Transition Manager Experience in delivering large & medium sized projects or programs involving enterprise applications, CX/CRM programs Strong experience in Agile way of working and Salesforce skills Should be well versed with Salesforce Transition Projects and discussion the … Clients Domain Specialization in front office or enterprise apps in Telecom, BFSI, Automotive is an added advantage Experience in managing external and internal Stakeholders Experience in preparing management reports, weekly and monthly status reports and presenting to customer Experience in work planning, estimating/budgeting, productivity … and management, resource planning, risk assessment, expectation management, scope and issue management Ability to work with different levels of management throughout an organization, excellent customer focus Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes Good Communication, Analytical & problem solving skill. more »

Job summary The Staff Experience team area pleased to welcome applications for the role of Staff Experience Administrator. The role is permanent, full-time, with flexible working as an option and can be a hybrid of on site and remote working. The Staff Experience team are seeking … an outstanding candidate, to join our exceptional team to provide project support for the delivery and implementation of our many Staff Experience projects/initiatives. The successful candidate will have regular contact with staff across all our sites and will be involved in the delivery of projects such as … Excellence Awards, Long Service Awards, Staff Lottery, Credit Union, Staff Benefits, the Be Well wellbeing programme, NHS staff surveys, Wellbeing champions and other staff experience initiatives. Regardless of whether your background is in healthcare, the wider public or the private sector, you will be experienced in supporting the delivery more »

implement a regional marketing strategyDevelop and lead the formulation and execution of marketing plans and strategies across the EMEA regionImplement and supervise effective and customer-led marketing plans in service to sales goals mobilizing Field Marketing teams and various marketing functions in region to activate these plans by working … ABM strategies in all regional markets by formulating and implementing comprehensive ABM strategies aligned with business objectives to engage and nurture accounts throughout the customer journey - both net new acquisition and expansionDrive consistency in messaging in EMEA, aligned with global messaging, by applying corporate communications, brand and contentCreate and … and measuring business-aligned performance targets particularly revenue and pipeline generation goalsEnsure effective rollout of global programs to achieve scale and enhance the global customer experience across very country in the regionFoster an innovative and collaborative cultureDrive efficient and at-scale relationships: Run external agencies and relationships with more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … team of highly talented mobile engineers to build and deliver the mobile roadmap Work with mobile product development closely to understand the product and customer needs; and enable the product and customer vision for the company Contribute to advance the mobile platform to improve developer efficiency Responsible for … engineering teams. Collaborate within and across business units to prioritize, plan, and execute the development schedule for major product releases Qualifications: 8+ years of experience in software industry building customer facing products with high performance, availability, and high scalability. Mobile app development and/or leading mobile development more »

analytical and resourceful Finance Manager to join the Finance Strategy & Expansion team to externalise the freight business, designing and delivering a world class freight experience for our customers. We are continuously innovating on behalf of Amazon customers to deliver larger selection quicker and at lower prices. In this role … you will drive profitability and customer experience by directly influencing the development, planning, and execution of our transportation network (https://youtu.be/en5YqrtBGvY). The role will require quickly learning operations to grasp the big picture in order to develop financial metrics. As part of this … changing environment. You are able to process complex and, at times, ambiguous data, identifying and addressing key risks and helping operations to develop efficient customer centric solutions. You thrive in an ambiguous environment and are comfortable to educate your business partners to succeed in this space. To succeed, you more »

internal teams to ensure seamless renewal processes, strategic pricing decisions, and successful contract renewals. To be successful in this role, you will need proven experience in sales and commercial TPI negotiations, extensive knowledge and experience of the UK I&C markets, flexible contracts. You will have excellent communication … skills, keen attention to detail, and an analytical mindset. You will also have familiarity with energy supplier operations, customer needs, flexible power supply products, risk management, third-party intermediary market, and tender processes. If this role sounds like a good fit, apply today!Key responsibilities:Manage key accounts with … deal acceptance.Develop pricing and deal structures to optimise propositions and drive growth.Achieve targeted financial growth through retention, upsell, and new sales.Ensure high levels of customer experience and satisfaction.Stay updated on market trends and changes in the energy industry, driving innovation to enhance the customer offering and acting more »

with the Business Analysts and Solution Architects to understand the business requirements and processes. Configure the Sapio products to meet time, budget, quality and customer success criteria. Train customers on the configuration and use of the Sapio Sciences products. Support customers in the subsequent implementation of the configuration. Support … customer deliverables as defined by the SA/BA in the subsequent implementation of the configuration. Provide help on support portal to address customer's questions and issues on a rotating basis. Follow Sapio Sciences agile deployment methodology. Document customer feedback and ensure issues are addressed to … provide the best customer experience and ultimate success of the project. Meticulously manage all AE related deployment services documentation. Required Skills & Abilities: Strong programming skills with detailed knowledge of Python. Strong analytical, problem solving and fact-finding skills. Proven organizational skills, with the ability to deliver agreed workload more »

1. Customer Relationship Establishment & Business Opportunity Expansion In this capacity, you will play a key role within Alibaba Cloud’s business development team to recruit customers and partners and sell Alibaba Cloud global solutions to startups and small/medium clients in the UK, Nordic markets. This role needs … you will have the potential to grow your career through this exciting journey. 2. Product & Technological Value Delivery •Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven … partner. •Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of Solutions Architect, independently explain the solutions matching the customer's business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for more »

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … ones. There is wide variety of ways to get involved depending on your interests - from making Alloy Studio intuitive and improving user/developer experience, through making data modelling process seamless, providing connections to new types of databases, improving modelling language itself or optimising query execution time. You'll … complex software solutions Partnering effectively with client project teams A natural ability to mentor junior developers You’ll have: 5+ years of relevant work experience in a team-focused environment A Bachelor or Master degree in a computational field (Computer Science, Applied Mathematics, Engineering, or in a related quantitative more »

overseeing the development and improvement of company products. They will be technically competent, having ability to apply knowledge of industry regulation/legislation, understand customer experience and needs, creating solution orientated products. They will monitor and advise on market/competitor pricing structures, and determine future opportunities for … Responsibilities - Creating and enhancing products that fill a niche in the market or allow their clients to remain competitive Researching of legislation, industry codes, customer experiences and demands Consulting market research materials and sales data to ensure that products are viable and competitive Improving customer experiences through solution … as support externally with technical support ownership Engage supplier base and identify synergies across their product range and technical capabilities for efficiency Relevant Skill & Experience - Proven experience in product development and project management in Electro Mechanical fields. Lift specific experience has added benefit Strong analytical and problem more »

guidelines. Good knowledge and understanding in digital media workflows including tools such as Adobe Suite, DaVinci, Resolve, Clipster, Cortex. Mac Captions and Annotation Edit experience would be advantageous. Must understand subtitling specifications and formats, audio samples, rates, video frame rates, SMPTE timecode, and traditional multichannel audio configurations (2.0, 5.1 … is key in this role. Abide by security policies and protect information assets entrusted to you. Person specifications The ideal candidate will have: Previous experience and understanding of video compression and the various codecs used by broadcasters and VOD platforms. Passionate about customer experience and customer service excellence. Hands-on experience with digital media workflows is required. Good communication skills and the ability to prioritize your workload, and the capability to collaborate with and assist other team members. Problem solver with a creative and innovative approach with the ability to think outside the box. more »

The role is an initial 12 month FTC with the possibility to extend beyond this. This Senior Account Manager will be responsible for developing customer communications as part of the Customer Communications Centre of Excellence. Working with business stakeholders to understand customer and product strategic objectives and … or external agencies to create compelling assets that align to the UK brand strategy and tone of voice, that are compliant and enrich the customer experience, and align to Consumer Duty principles. What you’ll be doing; Working with CRM & Analytics respond to business briefs for customer … the people agenda, role modelling HSBC values and representing UK Marketing both internally and externally with partners/agencies. What we’re looking for; Experience working in relevant market/context, i.e., Financial Services or market leading brand Relevant marketing experience in a role that demonstrates the development more »

Head of Technology Travel Industry experience preferred Competitive Salary Moorgate – City of London Kenwood Travel is an award-winning travel business based in central London, with over 40 years of experience. We are a dynamic, innovative and ambitious business looking for a candidate who is passionate about technology. Our … for innovation and align technology initiatives with business objectives. · Works closely with the Head of Growth and Strategy to obtain a best-in-class customer facing website in terms of both customer experience and technical performance. Team Development: · Supports and trains team members to enhance overall IT … capability and ensure alignment with business goals. Required Skills & Experience: · Proven experience in a senior role within technology, preferably in the travel industry. · 5 years experience in building and managing complex software systems and integrations with third party systems. · In-depth knowledge of IT systems, applications, and more »

to deliver exceptional support to exchange participants through phone and email. Responsibilities: Provide application-level support to the GFO-X Exchange platform: Respond to customer inquiries and issues promptly via various channels such as email, phone, or chat diagnose the problem effectively. Troubleshooting issues related to FIX protocol, application … times. Assisting with API and Algo Conformance testing and certification. Involvement in end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to … Collaborate with the wider IT team to ensure hardware configurations are optimized for performance and security. Collaborate with the infrastructure and development team: Provide customer feedback on issues relating to FIX protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and more »

should be a determined and hungry problem solver who enjoys finding solutions to electro-mechanical and robotic issues with a keen focus on the customer experience, willing to make a decisive impact on the success and expansion of a company that innovates in a sector that is in … below the key responsibilities of the position : Performing scheduled systems monitoring via alerts and dashboards monitoring. Carrying out maintenance during monthly visits to different customer sites across the UK and mainland Europe. Undertaking complex diagnostics using specialist software tools, including pre diagnostics , which involves discussing client issues with them … with the team in the UK office and throughout Europe, sharing knowledge and discussing client issues. Maintaining a positive company image maintaining a professional customer-oriented image. Requirements A degree , HNC or HND/vocational training or relevant work experience in Electrical/Electronics/Electromechanics. Ability to more »

everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionYou will be responsible for pro-actively managing the relationship with one of our Global Signature Clients. Promoting and securing the … use of Visa Europe products and services across their business to improve the Visa payments customer experience and deliver growth.Through your deep Client relationship, and your experience and thought leadership, you will also work with the client to develop future strategic plans to identify and deliver new … account, ensuring your stakeholders are provided appropriate support from Visa.Develop annual & strategic plans to identify and deliver new innovative solutions, which will enhance the customer payment experience and support growth for the cards business and retail bank business lines.Work with your clients to identify new and ongoing requirements more »

dedicated employees serving clients across 66 countries. Primary Responsibilities: Experience in delivering large & medium sized projects or programs involving enterprise applications, CX/CRM programs Strong experience in Agile way of working and Salesforce skills Should be well versed with Salesforce Transition Projects and discussion the Clients Domain … Specialization in front office or enterprise apps in Telecom, BFSI, Automotive is an added advantage Experience in managing external and internal Stakeholders Experience in preparing management reports, weekly and monthly status reports and presenting to customer Experience in work planning, estimating/budgeting, productivity measurement and … management, resource planning, risk assessment, expectation management, scope and issue management Ability to work with different levels of management throughout an organization, excellent customer focus Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes Good Communication, Analytical & problem solving skill. Sharp more »

and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.We are passionate and love working with local communities … the clue is in our name. We want to bridge the digital divide in society and make … require an additional role of Incident Manager to work as a fundamental team member within our Field Services team. The candidate would ideally have experience in elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the more »

Business Analyst – Pensions Introduction: Wipro is looking for a Business Analyst – Pensions with solid experience in UK Pensions products. This is a new role which will be at the heart of the growth agenda for the organisation. The role will have a primary focus on TPR (The Pensions Regulator … Pensions” you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution … the business of recommendations and create business cases Plan, develop and provision of impact analysis to technology- systems, infrastructure, applications, accelerators in line with customer needs, and solution imperatives Provide support and enablement services to the business to help them develop business requirements and design (including mock-ups, wireframes more »

Adobe Experience Manager - Developer AEM, AEM Site, AEM Assets, Java, JavaScript, CX, UX, UI UK wide - Work from Home, Fully remote working @mecscomms is recruiting for a remote based, home working Developer, on Adobe Experience Manager (AEM) cloud application platforms. The role will build innovative AEM solutions & deliver … End technologies such as HTML5, CSS3, JavaScript, & jQuery, I'm keen to hear from you. Position: Software Engineer, Developer, Application Developer, Software Design, Architecture, CX, UI Purpose: Develop cloud applications & systems capability which enables the delivery of personalised marketing experiences, to individual audiences across various multimedia channels. The role will … . Technology: Adobe Experience Manager (AEM) including; AEM Site, AEM Assets, Forms, Guilds, Screens etc. HTML5, CSS3, JavaScript, jQuery, Java/Groovy programming, CX, UX, UI Location: Fully remote! Anywhere UK. Work from home Nature: Permanent, Full Time Hours: Monday - Friday 09.00 -17.30 Salary more »

a key stakeholder, you will be responsible for devising the global digital strategy aligned with the business objectives, steer best practice in digital user experience and content through experience, industry best practice and analytic data. ▪ Devise and deliver an effective global content marketing strategy, securing feedback, endorsement, and … and present the performance of digital marketing initiatives. ▪ Utilize A/B testing, segmentation, and other techniques to optimize campaign performance, conversion rates, and customer acquisition costs. ▪ Define clear KPIs and performance metrics to measure the effectiveness of marketing campaigns. ▪ Developing and managing digital marketing campaigns, tracking conversion rates … and achieve business objectives. ▪ Track expenses, forecast spending, and report on financial performance regularly. ▪ Manage relationships with third party digital agencies and suppliers. REQUIRED EXPERIENCE International Experience/New Market Expansion: ▪ Proven track record of successfully expanding businesses into new markets. ▪ Demonstrated ability to navigate diverse cultural landscapes more »