76 to 100 of 134 Service Management Jobs in London

the projects requirements/needs Your responsibilities will encompass both technical areas (design, delivery, assurance etc.) and non-technical (e.g. stakeholder and client expectation management, line management, innovation etc). From the technical perspective, you will be responsible for the architecture across many domains and engineering outcomes across … the full service and project lifecycle from design/inception through to BAU and Service Management across a portfolio of work. This is expected to make up 80% of your time; and the remainder includes growing and improving our architecture and engineering capability (supporting recruitment, assurance and … general management), participating in our communities of practice (thought leadership and mentoring), and contributing to pre-sales (solution approach/estimates for bids, and presentation support). Requirements You will define, lead and assure the delivery of architectural artefacts on client projects, including technology roadmaps, vision statements, applying policies more »

is an exciting position in a brand new area of the business and a great opportunity to be a part of a brand new service management function within the business. Your primary responsibilities for the role will be to own the Change Management processes and activities to … make sure they run efficiently and effectively and to lead on the Asset Management activities working with global teams to ensure the delivery of standardised Asset Management policies and procedures. We are looking for someone personable with excellent communication skills that can engage with teams and stakeholders at … all levels of the business group-wide. Responsibilities in a nutshell: Define and implement Asset Management best practice; ensuring compliance to legal, financial and cyber security policies as required. Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills … arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience more »

of software engineering principles, and a passion for creating high-quality, scalable code. Responsibilities: Design, develop, and customise ServiceNow applications and modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and other modules as required. Develop and maintain custom scripts, workflows more »

leading financial services organisation based in London are looking to hire an IT Change & Configuration Analyst on a permanent basis. This is join a Service Delivery team who are responsible for the implementation of new services into their IT environments and maintain their CMD. Key Responsibilities Lead in the … CAB Workbench within ServiceNow Act as Change Manager in CAB or E-CABs when called upon. Contribute to the maintenance of a comprehensive configuration management database (CMDB)by updating and verifying configuration data. Identify and engage with customers and other stakeholders to collate service information. Participate in regular … audits to ensure the accuracy and completeness of configuration information. Skills/Experience required 2+ years within a Service/Change Configuration role within Financial Services sector - essential Familiarity with ITSM tools and technologies Strong understanding of ITIL principles and their application in IT service management Knowledge more »

IT Service Desk - Team Lead London/Hybrid Up to £40,000 Austin Fraser are working with an independent health and care group delivering healthcare, social care, education and technology staff across the UK. They are looking for an experienced IT Service Desk Manager to join this dynamic … business. You will be involved with a variety of service desk, desktop, telephone, remote and client facing support, as well as many opportunities to get involved with a range of technologies. Required Skills and Experience: - Proven leadership experience - Microsoft 365 - Knowledge of service management tools e.g. Freshservice. … Excellent customer service - Hands on, can do approach If you're open to exploring this opportunity and believe your skills align with what we're looking for, I'd love to connect and discuss further. Please let me know your availability for a brief call. (url removed) Austin Fraser more »

guiding us to deliver impact how and where it matters most.Connect to your opportunity Your role will focus on providing expert advice and the management and delivery of client engagements. You will have responsibilities for:Delivering FinOps advice to our clients and identifying solutions to their opportunities and issues.Supporting … business value of cloud, defining FinOps strategies, evaluating FinOps solutions, designing and implementing FinOps capabilities/processes, optimising Cloud spendPublic Cloud and infrastructure cost management technologies and tools (e.g. Cloud Service Provider native cost management solutions, VMware CloudHealth, Apptio Cloudability, CloudChekr, etc.)Relevant experience in building methods … towards certifications with established Cloud technologies at associate level (e.g. AWS Solutions Architect Associate, Azure Solutions Architect, GCP Associate Engineer)Familiarity with common IT Service Management tools and associated repositories (e.g. asset repositories, data models)Connect to your business - ConsultingDistinctive thinking, deep expertise, and collaborative working. That’s more »

Responsibilities Description of the Business Line or Department The Commercial Department is responsible for the profitable management and the strategic direction of the Private Banking Teams in the UK, CI and GIB. Our Commercial strategy focuses on four main areas: · Domestic · KCIS Key Client & International · French Nexus · B2B clients … all supported by our Business Development, Client Services and Onboarding Teams. The wider Commercial team strive for the best in class service to our clients to ensure good client outcomes, in addition to building new networks with a strong focus on new client acquisition, ensuring a strong risk management … areas. Summary of the key purposes of the role The purpose of the Private Banking Assistant role is to be part of the Client Service Team (CST) supporting the Private Bankers. It is a vital link between Clients, Private Bankers and Support Services from initial client introduction and throughout more »

Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst … providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals … . You will have experience with: Microsoft Cloud solutions, Office 365 (Exchange Online, SharePoint Online, OneDrive for Business). Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Strong understanding of Windows Server Operating Systems, Windows and MacOS. Good experience with laptop/desktop hardware troubleshooting. Practical knowledge more »

Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line Service Desk Engineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. What you … tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management more »

Technical Service Manager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical Service Manager to join our prestigious fit-out division at a leading Tier One Contractor. Key … Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and consultants to ensure seamless … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical service delivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience in more »

Created 05/31/2024 Department Project Management & Delivery Country United Kingdom City London Who We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse … join our team on a contract basis, here at VML Enterprise Solutions.The opportunity:An experienced Release Manager with extensive experience of DevOps related release management, who leads teams to follow best practices in development standards and coding reviews. You have an enthusiasm for learning new skills and initiative to … deliver the best outcomes for our clients. You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments across the Digital estate. What you'll be doing:Negotiating, planning, and managing all release activities.Analysing risks and more »

configuration and maintenance services for SharePoint online and other systems as indicatedDefine and implement streamlined support processes, operating procedures, and best practices for application management, while ensuring active and effective business ownership of applicationsManage the liaison required for the progress of business change related to system updates and changes … legacy technology systems so that incidents and change requests can be described and correctly triaged to the appropriate third level support/development groupITIL service management experience and ITIL certification to a minimum of foundation levelExperience with Windows 7, Windows 10, SCCM, Office 2013/2016, Active Directory more »

are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.About the teamOur IT Service Management team is seeking a dynamic and motivated individual to join us. As a member of our ITSM team, you will be responsible … technical teams to ensure that our systems are operating efficiently and effectively.What you will be doingWe are seeking a detail-oriented and experienced Change Management Lead to join our organization. In this role, you will be responsible for managing and continuously improving the change management processes within our … Develop and provide procedures and training for change analysts.· Oversees change analyst reviews of completeness and quality of change information entered in the change management system (ServiceNow) and works with change analysts to correct deficiencies.· Coordinates, convenes, and facilitates Change Advisory Boards (CABs) as well as Forward planning meetings more »

services, ensuring SLA's are met and issues are resolved promptly. Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements. Oversee the maintenance and administration of IT systems across all properties, including network infrastructure, telecommunications, business applications, and guest-facing technology. What we … d like from you Bachelor's degree in information technology, Computer Science, or a related field. Certifications in IT management or security (e.g., PMP, CISSP) and continuing education are preferred. Strong project management skills, with the ability to manage multiple projects simultaneously (Project Management courses will be … projects. Strong understanding of IT operations, infrastructure, and security best practices within the hospitality industry is highly desirable. Familiarity with ITIL or other IT service management frameworks is beneficial. What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service more »

global presence, their footprint spans across London, Bermuda, and Australia. As part of the wider operations team, you will be responsible for managing the service delivered to staff across these locations. ***Whilst insurance sector experience is preferred, experience from other financial services will be considered*** You'll be a … development of platform health and the implementation of effective disaster recovery Proactively keep up to date with industry trends and suggest improvements Managing vulnerability management, confirming all infrastructure items are up to date with all necessary software patches and updates. Service Management responsibilities: Lead proactively resolving all … infrastructure related service incidents Assist in guidance on the best way to make use the company's infrastructure whilst providing regular feedback Leading and managing the infrastructure team in the delivery of documentations regarding infrastructure changes Log all infrastructure related issues and update service desk tickets frequently Experience more »

Experience working as a Service Transition Manager ITIL Certification and ITIL Service Transition-certified (Nice to Have) Experience in Service Management concepts and ability to apply these in a Service Transition context more »

the team; identifying and owning continual improvement opportunities within the team; testing and trialling new test toolsets. Providing status reports to Project Managers, Senior Management Team and senior business leaders. Supervising team members to ensure all test activities are conducted to our standards Test Design & Execution 80% Developing test … key stakeholders, requirements documentation, solution design, high level test plan, business process maps and other project documentation Ensure proper traceability, version control and configuration management of all test objects developed. Ensuring that all technical preparations have been completed prior to commencing test activities i.e. test environments stable and ready … Deloitte build. Conducting full analysis of the results returned and handing over any defects which, upon review, are found to be valid. Identification and management of defects through to resolution. This may include leading defect triage sessions Develop communications and reports to be shared with Business & Service Owners more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from … and network device configuration/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional … Polycom devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, Teesside Service line Enabling Functions Date published 30-May-2024 Req # 15326 Job description Connect to your IndustryDo you thrive on developing creative and innovative … decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Controls Test Manager will undertake planning on various DT testing and assessment programs:Performing Control assessments complete the remote/virtual onsite assessments with …/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL more »

for you. With IT and digital strategy at the forefront of your mind, youll have a view on operating models, technology transformation & improvement of service management processes. Experience 4+ years experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »

transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. Two more »

and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will be required to work and communicate with all levels of an organisation to collaboratively innovate, design, and implement modern technologies, processes, and … transformation. * Enabling continuous delivery while ensuring reliability, quality, observability, and performance * Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. * Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. * Security and governance models for cloud engineering and operations -Desired * Driving IT and business automation across product management, engineering, and operations -Desired * ITIL and service management * Being comfortable in a client-facing role, with previously consulting or advisory experience. more »

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »