build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence. As an ITSM Manager, you will play a pivotal role in driving ITservice excellence and process improvement initiatives for our clients. Reporting to the Head of Technical … Knowledge, Skills and Experience (Essential) Bachelor’s degree in computer science, Information Technology, or a related field; Master's degree preferred. Certification in ITservicemanagement frameworks such as ITIL Foundation, ITIL Practitioner, or ITIL Expert. Proven experience (10 + years) working as an ITSM consultant or in a similar … role, with a track record of successful ITSM process design and implementation. In-depth knowledge of ITservicemanagement principles, methodologies, and best practices. Strong analytical skills with the ability to assess complex ITSM challenges, identify root causes, and develop effective solutions. Excellent communication and interpersonal skills, with the ability more »
Networking Site Recovery (ASR) Storage Templates (JSON) Defender for Cloud and Endpoint knowledge of a scripting language (PowerShell, Bash, Azure Cli) with helpdesk ITServiceManagement Tools (e.g. BMC Remedy/Service Now). with Azure DevOps – deploying Infrastructure using CI/CD pipelines have worked with infrastructure-as-code more »
Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »
Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »
tasks in high-pressure environments. Excellent time-management and organisational skills. Ability to challenge and improve existing processes constructively. Desired Skills: Familiar with ITServiceManagement toolsets (e.g., Cherwell, Remedy, ServiceNow). Experience with centralised monitoring tools (e.g., SolarWinds, Nagios, Icinga). Proficiency with Windows 10 and Windows Server more »
users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with ITServiceManagement (ITSM) best practices within the ITService Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with ITServiceManagement (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »
Ability to create and run reports • Awareness of Change and Release Management • Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement • Excellent organisational skills and able to take a methodical approach • Excellent customer service skills • Strong and confident presentation skills • Professional verbal and written communication more »
o VMware Cloud Foundation (VCF) o Security o Bit locker, Trend Mirco, Microsoft ATP, Trustwave Mail and Web Security Gateway technologies Experience in ITServiceManagement, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems Desirable Experience of working in a healthcare more »
systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications more »
will maintain our high standards. What we are looking for: Ideally degree educatated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An more »
service assurance, service operations, and change enablement. Skills and experience Experience and thorough knowledge of ITIL Framework and ITIL v4. Thorough knowledge of ITservicemanagement principles, procedures, and optimal methodologies Strong experience with ITIL Tools and CMDB Expertise in Service Integration & Management Operating Models. Experience managing IT Outsourced Suppliers more »
components, Microsoft product expertise will be advantageous: O365 (Power BI, Power Apps workflow configuration, SharePoint internal site creation), D365 (CRM/PDM/ERP) ITSM, ITIL expertise: tools, method of work. Practical knowledge how to adapt organization, process, tool to manage user request, resolve incident and handle changes. Proven experience more »
Chesterfield, Derbyshire, United Kingdom, Wingerworth Hybrid / WFH Options
Vermelo RPO
of successfully recruiting and retaining high calibre employees. Strong technical background, with the ability to challenge technical resources (internal and external suppliers). ITIL\ITSM accreditation or similar qualifications. Experience with cloud technologies, such as Office 365 (inc SharePoint) and Azure. Experience or knowledge equivalent to dealing with M&A more »
the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in ITServicemanagement operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic more »
the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in ITServicemanagement operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk ITServiceManagement Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in ITServiceManagement and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory more »
strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in ITServiceManagement (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are … essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of ITService … Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. more »
Employment Type: Permanent
Salary: £65000 - £75000/annum £6k Car allowance + 10-15% bonus
Cisco CCNA/Comp Network+) Good documentation skills, specifically with regards to internal and customer processes. Knowledge or experience using BMC Remedy or another ITSM tool. Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS more »
Grimsby, South Humberside, North East, United Kingdom
Lincolnshire Housing Partnership
desirable as a Digital Support Analyst. Experience working in a housing related organisation Experience of Housing Management Systems ITIL v3 Foundation Certificate in ITServiceManagement certification Experience in Door Access systems Service Desk Institute Service Desk Analyst certification Career Progression At LHP, we are committed to investing in the more »
MPLS, WAN, LAN, WLAN, Netscaler and Websense Demonstrable knowledge of TCP/IP, LAN, WAN, VOIP, Routing/Switching Experience in working with ITservicemanagement, including change, incident, service improvement and problem management Knowledge, skills and abilities Extensive experience of supporting business critical applications and customer facing web applications more »
Providing outstanding support and customer service to all B&FC stakeholders. Role Principal Duties: Triaging incoming incidents, requests, changes and problems in the ITservicemanagement system, ensuring that information held is accurately updated, maintained and actioned appropriately Troubleshooting incidents through to resolution; escalating where necessary Providing IT support to more »
Great Ormond Street Hospital for Children NHS Foundation Trust
Good working knowledge of Microsoft Active Directory, SCCM, InTune, ATP/MDE or other Endpoint/MDM management systems Demonstrate knowledge of using ITServiceManagement systems for call logging, reporting and escalation Skills/Abilities Essential Organisational and Planning skills. Able to multi-task, prioritise and ensure parallel delivery more »
management & organisational skills. Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: ITServiceManagement toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader more »
implementation. · Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. · Experience in utilising ITSM tool sets. · Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage Join more »