1 to 25 of 897 ITIL Jobs

rapid service restoration. Provide command and control leadership during critical incidents, coordinating with technical teams, vendors, and business stakeholders. Mentor and support global incident managers, ensuring consistent adherence to ITIL-aligned practices. Partner with Problem Management to drive post-incident reviews and root cause analysis. Collaborate with incident management and major incident management teams in identifying opportunities for improve process … tooling, in the end-to-end flows Work with problem management to drive process improvement and synergy between the two critical ITIL functions. Provide leadership on Major Incident Calls as needed defined by staff shortages on high profile outages requiring greater command and control. Availability Management (AM): Oversee design and execution of strategies to ensure services meet agreed availability targets. … with data visualization tools (e.g, Excel, Tableau, ServiceNow Reporting) Strong problem-solving skills with a strategic mindset with a focus on continuous improvement and optimization. Experience with ITIL (Information Technology Infrastructure Library) best practices, particularly in ITIL Availability Management. Strong technical knowledge of IT infrastructure, networks, and systems. Compensation range: The salary range for this position is More ❯

rapid service restoration. Provide command and control leadership during critical incidents, coordinating with technical teams, vendors, and business stakeholders. Mentor and support global incident managers, ensuring consistent adherence to ITIL-aligned practices. Partner with Problem Management to drive post-incident reviews and root cause analysis. Collaborate with incident management and major incident management teams in identifying opportunities for improve process … tooling, in the end-to-end flows Work with problem management to drive process improvement and synergy between the two critical ITIL functions. Provide leadership on Major Incident Calls as needed defined by staff shortages on high profile outages requiring greater command and control. Availability Management (AM): Oversee design and execution of strategies to ensure services meet agreed availability targets. … with data visualization tools (e.g, Excel, Tableau, ServiceNow Reporting) Strong problem-solving skills with a strategic mindset with a focus on continuous improvement and optimization. Experience with ITIL (Information Technology Infrastructure Library) best practices, particularly in ITIL Availability Management. Strong technical knowledge of IT infrastructure, networks, and systems. Compensation range: The salary range for this position is More ❯

rapid service restoration. Provide command and control leadership during critical incidents, coordinating with technical teams, vendors, and business stakeholders. Mentor and support global incident managers, ensuring consistent adherence to ITIL-aligned practices. Partner with Problem Management to drive post-incident reviews and root cause analysis. Collaborate with incident management and major incident management teams in identifying opportunities for improve process … tooling, in the end-to-end flows Work with problem management to drive process improvement and synergy between the two critical ITIL functions. Provide leadership on Major Incident Calls as needed defined by staff shortages on high profile outages requiring greater command and control. Availability Management (AM): Oversee design and execution of strategies to ensure services meet agreed availability targets. … with data visualization tools (e.g, Excel, Tableau, ServiceNow Reporting) Strong problem-solving skills with a strategic mindset with a focus on continuous improvement and optimization. Experience with ITIL (Information Technology Infrastructure Library) best practices, particularly in ITIL Availability Management. Strong technical knowledge of IT infrastructure, networks, and systems. Compensation range: The salary range for this position is More ❯

ITIL Problem Manager Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you should have previous working … of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a … must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we’re waiting to invest in your career More ❯

Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with More ❯

Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with More ❯

endpoint security, and vulnerability management tools. • Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. • IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: • IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose More ❯

email security, Active Directory, Group Policy, DNS, DHCP Working knowledge of Cisco network switches, routers, firewalls and VPN, DLP, antivirus, IDS/IPS, SIEM, SQL VDI, and Security concepts ITIL Foundation Certification Proficient in continuous integration, continuous delivery concepts (DevOps), with DevSecOps highly desirable. Previous experience in a HIPAA/FDA regulated environment Competencies: To perform the job successfully, an More ❯

and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree More ❯

projects and scripting for automation. Desirable Experience Windows Server administration. Experience with Amazon AWS or other cloud platforms. Familiarity with Agile methodologies (Scrum) or project management (PRINCE2, APM). ITIL Foundation certification. Qualifications Relevant degree or equivalent experience. Certifications such as CCNP, CCIE, or equivalent (Essential). Full clean driving license (Essential). Please note that we reserve the right More ❯

projects and scripting for automation. Desirable Experience Windows Server administration. Experience with Amazon AWS or other cloud platforms. Familiarity with Agile methodologies (Scrum) or project management (PRINCE2, APM). ITIL Foundation certification. Qualifications Relevant degree or equivalent experience. Certifications such as CCNP, CCIE, or equivalent (Essential). Full clean driving license (Essential). Please note that we reserve the right More ❯

so you’re always ahead of the curve CANDIDATE REQUIREMENTS Proven Experience: Previous experience in IT support, ideally within a managed service provider (MSP) environment Technical Knowledge: Familiarity with ITIL practices, Active Directory, Azure AD, and Microsoft 365 Certifications: Microsoft certifications such as AZ-900, MS-900 or SC-900 desirable Problem-Solving Skills: Able to work well under pressure More ❯

maintained and stock replenishment is fulfil. Person Specification Qualifications Essential Educated to GCSE level or equivalent relevant experience. Desirable Higher National Certificate or Diploma in IT, or equivalent experience. ITIL Foundation Certificate. Experience Essential Recent experience in a technical support role, including installation and configuration services. Experience supporting Microsoft Office products as well as webbased applications. Using and supporting Microsoft More ❯

support role—ideally within an IT, corporate, or professional services environment Good working knowledge of Office 365, familiarity with Intune and ServiceNow or other IT service management tools. Understanding ITIL best practices or willingness to learn. Excellent organisational and administrative skills, with a strong eye for detail. Strong written and verbal communication skills and a proactive, team-oriented attitude. Ability More ❯

email security, Active Directory, Group Policy, DNS, DHCP Working knowledge of Cisco network switches, routers, firewalls and VPN, DLP, antivirus, IDS/IPS, SIEM, SQL VDI, and Security concepts ITIL Foundation Certification Previous experience in a HIPAA/FDA regulated environment The role will be based in Trumbull CT USA. The salary for this position is in the range $120K More ❯

annual budget for financial review, providing budget information from geographical locations for local IT spend requirements. Qualifications & Skills Required: Proven experience managing and developing IT support services. Knowledge of ITIL frameworks and service management methodologies. Office 365, Azure, Windows Server. Virtualisation (VMware – Hyper-V) SAN technologies Windows 10/11, Windows Server (Apply online only) M365/Microsoft Exchange, Intune More ❯

DHCP, VPN, firewalls) . Skilled in endpoint and device management tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. More ❯

support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with More ❯

supporting G suite, Microsoft Office. Understanding of IT technologies and support principles. Mobile Device setup for Android and IOS. Experience of using the Remedy Service Desk Tool. Understanding of ITIL v3. Familiar with Azure Cloud Services . More ❯

days in the office once the team is established. Experience required : Education - Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus Experience - Previous experience in a service desk or technical support role is essential. 2 year's experience or more is desirable Technical, training & skill levels More ❯

Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP or equivalent networking certification. ITIL Foundation/Practitioner. Experience with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask). Experience with CCTV, access control, analytics/AI systems (given company’s security services). Strong More ❯

in Active Directory (users, groups, GPOs). Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're More ❯

Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third parties and internal teams to achieve timely issue resolution. Maintain accurate asset and More ❯

deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing More ❯

deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing More ❯