Excellent customer service skills * Strong and confident presentation skills * Professional verbal and written communication skills * Strong SCCM 2012 knowledge DESIRABLE SKILLS/QUALIFICATIONS: * ServiceNow * ITIL Foundation * Application virtualization (Microsoft APP-V) * Fundamental knowledge across Windows Operating Systems * MS SCCM 2012 As an Employee you will benefit from: * Flexible benefits including more »
Excellent customer service skills * Strong and confident presentation skills * Professional verbal and written communication skills * Strong SCCM 2012 knowledge DESIRABLE SKILLS/QUALIFICATIONS: * ServiceNow * ITIL Foundation * Application virtualization (Microsoft APP-V) * Fundamental knowledge across Windows Operating Systems * MS SCCM 2012 As an Employee you will benefit from: * Flexible benefits including more »
degree level or equivalent IT experience Desirable Microsoft Azure/O365 Certified: Enterprise Administrator Expert qualification or other M365 certifications VCP - VMWare Certified Professional ITIL Foundation Certificate in Service Management, v3/v4 Experience Essential Significant previous experience of providing Third line IT support Knowledge and understanding of modern technologies more »
SKILLS/QUALIFICATIONS: • Azure Cloud/Oracle Cloud • Left Hand Storage • EMC Networker/Unity • HPe 3PAR, SAN, MSA and StoreOnce • Project Management experience • ITIL Foundation and Transition • Skilled CCNA/CCNP • Linux knowledge and understanding If you have the skills required, please apply now more »
matter Or Relevant experience of the subject matter Desirable Studying or have recently gained and IT related degree. Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB, MCP etc) Personal Qualities, Knowledge and Skills Essential Significant knowledge and skills of - Analysis, investigation and resolution of complex ICT and Audio more »
with problem solving involving hardware, involving hardware, software, and networks. Certification requirements Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred Education requirements Total: 3-4 years of university education post more »
St Albans, England, United Kingdom Hybrid / WFH Options
Cheeky Munkey Ltd
MS-500, AZ-104, AZ-140, MD-100, MD-101 Previous experience working in an MSP An understanding of Project Lifecycles Exposure to ITIL or other ITSM frameworks SIP/VOIP Telephony and mobile device experience Technical pre-sales experience About Us Cheeky Munkey Ltd are a thriving IT Managed more »
Monitoring tools (PRTG, SNMP) * Firewall configuration and management * Backup and recovery solutions (VEEAM, Zerto) Experience * Proven team leadership and people development skills. * Understanding of ITIL practices and ability to apply them effectively. * Excellent analytical and problem-solving skills. * Ability to lead internal and external projects from inception to completion. * Exceptional more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
enrich this role. This position is within the Service Operations team, which offers support for a diverse range of Managed Service contracts using the ITIL framework. The Role: So, what will you be doing as a Senior Infrastructure Engineer? Supports and troubleshoots a wide range of technologies across the entire more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
s responsibilities. This position is part of the Service Operations team, which provides support for a wide range of Managed Service contracts using the ITIL framework. The Role: So, what will you be doing as a Senior Infrastructure Engineer? Acts as a technical lead within the team for specific technologies more »
of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking more »
BH24, Ashley, Dorset, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
analytical and problem-solving skills to achieve prompt resolution. • Strong experience of incident and problem management. • An understanding of service management standards and tools (ITIL) would be an advantage. • Disaster Recover, Replication and Recovery. • Storage technologies: SAN, Fibre Channel Switches etc. • IaaS and Cloud technologies; Microsoft Azure, Office 365. • Networking more »
Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution more »
across multiple technologies.Mentoring of junior team members.Consult with customers across a cross-team environment.Documentation and development of designs, processes, and procedures.Work within a structured ITIL/ISO20000 IT Service Management environment.Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.Excellent presentation and reporting skills more »
An understanding of equalities issues and how best practice can be applied in the context of the duties and responsibilities of the post. Desirable: ITIL v3 or v4 Foundation Any accredited Service Desk qualification (not internal) Experience of working with remote teams and customers across time-zones. Remote Server Management more »
Essential Technical Network Qualifications (e.g. VMWare, MCSE etc.) or equivalent qualification or relevant experience Degree or equivalent occupational/professional qualification or relevant experience ITIL Foundation European Computer Driving License (ECDL) Desirable PRINCE2 Foundation Knowledge/Experience Essential Servers & Storage Experience VMWare vSphere Experience Microsoft Active Directory Experience Microsoft Server more »
Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and more »
NHS Hertfordshire and West Essex Integrated Care Board (468)
and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be more »
support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively more »
support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively more »
