ITSM Jobs in London

IT Service Management (ITSM)
England > London

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 192 227 378
Rank change year-on-year +35 +151 -13
Permanent jobs citing ITSM 438 512 772
As % of all permanent jobs advertised in London 1.79% 1.63% 1.04%
As % of the Processes & Methodologies category 2.00% 1.71% 1.07%
Number of salaries quoted 353 417 524
10th Percentile £31,250 £35,000 £27,000
25th Percentile £42,500 £42,500 £35,930
Median annual salary (50th Percentile) £65,000 £62,500 £55,000
Median % change year-on-year +4.00% +13.64% -12.00%
75th Percentile £80,000 £86,250 £75,000
90th Percentile £95,000 £93,750 £87,500
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 21,954 29,884 72,007
As % of all permanent jobs advertised in London 89.57% 95.13% 97.10%
Number of salaries quoted 15,939 21,954 34,489
10th Percentile £37,500 £42,500 £42,500
25th Percentile £51,250 £55,000 £53,750
Median annual salary (50th Percentile) £70,000 £75,000 £70,000
Median % change year-on-year -6.67% +7.14% -
75th Percentile £95,000 £95,000 £92,250
90th Percentile £115,000 £116,250 £110,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Salary Trend in London

3-month moving average salary quoted in jobs citing ITSM in London.

Salary trend for ITSM in London

ITSM
Salary Histogram in London

Salary distribution for jobs citing ITSM in London over the 6 months to 9 June 2024.

Salary histogram for ITSM in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +53 103 £65,000 +44.44% 8
South London -4 15 £43,000 -4.44% 3
West London -22 8 £65,000 +91.18% 2
East London +23 1 £33,500 -63.13%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (9.13%) Microsoft Exchange
2 34 (7.76%) SharePoint
3 6 (1.37%) IBM Notes
4 3 (0.68%) Skype for Business
5 2 (0.46%) CMS
5 2 (0.46%) SAS
Applications
1 75 (17.12%) Microsoft Office
2 14 (3.20%) Microsoft Excel
3 7 (1.60%) Microsoft PowerPoint
Business Applications
1 41 (9.36%) Remedy ITSM
2 10 (2.28%) Elite 3E
3 7 (1.60%) Dynamics CRM
4 5 (1.14%) PlanetPress Connect
5 4 (0.91%) Sparx Enterprise Architect
6 3 (0.68%) Carpe Diem
7 2 (0.46%) Oracle EBS
8 1 (0.23%) HFM
8 1 (0.23%) SAP ERP
Cloud Services
1 105 (23.97%) Microsoft 365
2 90 (20.55%) Azure
3 37 (8.45%) Entra ID
4 26 (5.94%) SaaS
5 13 (2.97%) PaaS
6 12 (2.74%) Azure Monitor
6 12 (2.74%) OneDrive
6 12 (2.74%) Power Platform
7 11 (2.51%) AWS
7 11 (2.51%) Azure Storage
7 11 (2.51%) IaaS
8 10 (2.28%) Mimecast
9 5 (1.14%) Azure DevOps
9 5 (1.14%) GCP
10 4 (0.91%) Power Automate
10 4 (0.91%) Serverless
10 4 (0.91%) WhatsApp
11 3 (0.68%) Cloud Computing
11 3 (0.68%) Google Workspace
12 1 (0.23%) Google App Engine
Communications & Networking
1 29 (6.62%) TCP/IP
2 25 (5.71%) DNS
3 24 (5.48%) DHCP
4 19 (4.34%) Firewall
5 17 (3.88%) VPN
6 11 (2.51%) Wi-Fi
7 9 (2.05%) Skype
8 6 (1.37%) LAN
8 6 (1.37%) SSL
9 5 (1.14%) Remote Desktop
9 5 (1.14%) VoIP
9 5 (1.14%) WAN
10 4 (0.91%) Network Security
11 3 (0.68%) SAN
11 3 (0.68%) SMTP
11 3 (0.68%) SSH
12 2 (0.46%) BGP
12 2 (0.46%) Cisco IOS
12 2 (0.46%) OSPF
12 2 (0.46%) Wireless
Database & Business Intelligence
1 18 (4.11%) SQL Server
2 9 (2.05%) Power BI
3 8 (1.83%) Data Warehouse
3 8 (1.83%) MySQL
4 5 (1.14%) Relational Database
5 4 (0.91%) SQL Server Integration Services
5 4 (0.91%) SQL Server Reporting Services
6 3 (0.68%) Azure SQL Database
7 2 (0.46%) BusinessObjects
7 2 (0.46%) Delta Lake
7 2 (0.46%) MongoDB
7 2 (0.46%) Oracle Database
8 1 (0.23%) Data Lake
8 1 (0.23%) Enterprise Data Warehouse
8 1 (0.23%) Essbase
8 1 (0.23%) OLAP
8 1 (0.23%) Oracle BI EE
8 1 (0.23%) Oracle ODI
8 1 (0.23%) Tableau
Development Applications
1 30 (6.85%) JIRA
2 5 (1.14%) SQL Server Management Studio (SSMS)
3 2 (0.46%) Git
3 2 (0.46%) PowerBuilder
General
1 136 (31.05%) Social Skills
2 108 (24.66%) Finance
3 68 (15.53%) Analytical Skills
4 56 (12.79%) Banking
5 42 (9.59%) Legal
6 40 (9.13%) Law
7 25 (5.71%) Inclusion and Diversity
8 13 (2.97%) Public Sector
9 10 (2.28%) Presentation Skills
10 9 (2.05%) Financial Institution
11 8 (1.83%) Investment Banking
11 8 (1.83%) Retail
12 4 (0.91%) Organisational Skills
12 4 (0.91%) Private Banking
13 3 (0.68%) Back Office
13 3 (0.68%) Front Office
13 3 (0.68%) Telecoms
14 2 (0.46%) Advertising
14 2 (0.46%) Local Government
14 2 (0.46%) Publishing
Job Titles
1 104 (23.74%) Analyst
2 53 (12.10%) Service Manager
3 52 (11.87%) IT Support
4 46 (10.50%) Support Analyst
5 44 (10.05%) IT Manager
6 40 (9.13%) Architect
7 36 (8.22%) Service Analyst
8 32 (7.31%) Lead
9 31 (7.08%) Service Desk Analyst
10 28 (6.39%) Senior
11 27 (6.16%) IT Analyst
12 26 (5.94%) ServiceNow Architect
13 22 (5.02%) Developer
13 22 (5.02%) Support Engineer
14 21 (4.79%) IT Services Manager
15 20 (4.57%) ServiceNow Developer
16 19 (4.34%) Consultant
17 18 (4.11%) Delivery Manager
17 18 (4.11%) Service Delivery Manager
18 17 (3.88%) Desktop Support
Libraries, Frameworks & Software Standards
1 26 (5.94%) HTML
2 25 (5.71%) Web Services
3 21 (4.79%) CSS
3 21 (4.79%) XML
4 20 (4.57%) AngularJS
5 18 (4.11%) JSON
6 16 (3.65%) LDAP
7 15 (3.42%) SOAP
8 14 (3.20%) Twitter Bootstrap
9 11 (2.51%) REST
10 4 (0.91%) 802.1X
10 4 (0.91%) Ajax
11 2 (0.46%) FIX Protocol
11 2 (0.46%) Middleware
11 2 (0.46%) PySpark
12 1 (0.23%) .NET
12 1 (0.23%) ActiveMQ
12 1 (0.23%) ARM Templates
12 1 (0.23%) Kafka
12 1 (0.23%) RESTful
Miscellaneous
1 46 (10.50%) CMDB
2 26 (5.94%) Management Information System
3 22 (5.02%) Replication
4 14 (3.20%) Enterprise Software
5 13 (2.97%) Data Centre
5 13 (2.97%) Linux Command Line
6 12 (2.74%) Product Ownership
7 11 (2.51%) Public Cloud
8 10 (2.28%) Onboarding
9 9 (2.05%) Hedge funds
9 9 (2.05%) Legacy Systems
10 8 (1.83%) Video Conferencing
11 7 (1.60%) iPhone
12 6 (1.37%) AS400
12 6 (1.37%) Culture of Ownership
12 6 (1.37%) Smartphone
13 5 (1.14%) Self-Motivation
14 4 (0.91%) Analytical Mindset
14 4 (0.91%) Driving Licence
14 4 (0.91%) Reinsurance
Operating Systems
1 138 (31.51%) Windows
2 57 (13.01%) Windows 10
3 29 (6.62%) Windows Server
4 19 (4.34%) Linux
5 15 (3.42%) Apple iOS
5 15 (3.42%) Windows Server 2008
6 14 (3.20%) Android
6 14 (3.20%) Mac OS
7 6 (1.37%) Mac OS X
8 4 (0.91%) Red Hat Enterprise Linux
8 4 (0.91%) Windows 7
9 2 (0.46%) Unix
9 2 (0.46%) Windows Vista
10 1 (0.23%) AIX
10 1 (0.23%) VMS
10 1 (0.23%) Windows Server 2012
10 1 (0.23%) Windows Server 2016
Processes & Methodologies
1 253 (57.76%) Service Management
2 232 (52.97%) ITIL
3 102 (23.29%) Service Delivery
4 78 (17.81%) Customer Service
5 73 (16.67%) Problem-Solving
6 67 (15.30%) Change Management
7 57 (13.01%) Incident Management
8 39 (8.90%) Continuous Improvement
8 39 (8.90%) Problem Management
9 37 (8.45%) Agile
9 37 (8.45%) Service Catalogue
10 36 (8.22%) IT Asset Management
11 35 (7.99%) Project Management
12 34 (7.76%) Cybersecurity
13 33 (7.53%) Stakeholder Management
14 32 (7.31%) Roadmaps
15 30 (6.85%) Project Delivery
16 29 (6.62%) Mentoring
17 28 (6.39%) DevOps
18 27 (6.16%) Process Improvement
Programming Languages
1 34 (7.76%) JavaScript
2 33 (7.53%) PowerShell
3 18 (4.11%) SQL
4 15 (3.42%) Python
5 14 (3.20%) Bash
6 10 (2.28%) RPG
7 6 (1.37%) T-SQL
8 5 (1.14%) Perl
9 2 (0.46%) Go
9 2 (0.46%) Java
9 2 (0.46%) PL/SQL
9 2 (0.46%) R
Qualifications
1 62 (14.16%) Degree
2 37 (8.45%) Security Cleared
3 35 (7.99%) ITIL Certification
4 26 (5.94%) Microsoft Certification
4 26 (5.94%) SC Cleared
5 15 (3.42%) Computer Science Degree
6 13 (2.97%) Azure Certification
7 12 (2.74%) CREST Certified
7 12 (2.74%) MCSA
8 10 (2.28%) A+ Certification
8 10 (2.28%) ITIL Foundation Certificate
9 6 (1.37%) MCDST
10 5 (1.14%) PRINCE2 Certification
11 4 (0.91%) Cisco Certification
11 4 (0.91%) Master's Degree
11 4 (0.91%) PMI Certification
11 4 (0.91%) PMP
12 3 (0.68%) MCSE
12 3 (0.68%) Network+ Certification
13 2 (0.46%) CISSP
Quality Assurance & Compliance
1 42 (9.59%) SLA
2 10 (2.28%) ISO/IEC 27001
3 5 (1.14%) COBIT
3 5 (1.14%) Data Quality
3 5 (1.14%) PMO
4 4 (0.91%) Accessibility
5 3 (0.68%) GDPR
6 2 (0.46%) Cyber Essentials
6 2 (0.46%) Cyber Essentials PLUS
6 2 (0.46%) ISO 31000
6 2 (0.46%) ITGC
6 2 (0.46%) PCI DSS
6 2 (0.46%) QA
6 2 (0.46%) Sarbanes-Oxley
6 2 (0.46%) SOX 404
7 1 (0.23%) NCSC
7 1 (0.23%) NIST
7 1 (0.23%) PMBOK
System Software
1 123 (28.08%) Active Directory
2 30 (6.85%) VMware Infrastructure
3 13 (2.97%) VMware ESXi
4 10 (2.28%) Firmware
5 9 (2.05%) Virtual Desktop
6 3 (0.68%) Hyper-V
7 2 (0.46%) Docker
7 2 (0.46%) Oracle RAC
7 2 (0.46%) Virtual Machines
8 1 (0.23%) Virtual Servers
8 1 (0.23%) vSphere
8 1 (0.23%) XenApp
Systems Management
1 44 (10.05%) Microsoft Intune
2 26 (5.94%) SCCM
3 14 (3.20%) Single Sign-On
4 10 (2.28%) SCOM
5 7 (1.60%) Jamf Pro
6 5 (1.14%) vCenter Server
7 4 (0.91%) HP UCMDB
8 3 (0.68%) AirWatch
8 3 (0.68%) Kubernetes
8 3 (0.68%) OpenView
9 2 (0.46%) Data Guard
9 2 (0.46%) ITRS Geneos
9 2 (0.46%) Nessus
9 2 (0.46%) Terraform
9 2 (0.46%) WSUS
10 1 (0.23%) Ansible
10 1 (0.23%) McAfee ePO
10 1 (0.23%) Microsoft Clustering
10 1 (0.23%) Symantec Enterprise Vault
10 1 (0.23%) WMI
Vendors
1 145 (33.11%) Microsoft
2 105 (23.97%) ServiceNow
3 42 (9.59%) VMware
4 41 (9.36%) Remedy
5 39 (8.90%) BMC
6 32 (7.31%) Cisco
7 26 (5.94%) HP
8 19 (4.34%) Oracle
9 17 (3.88%) IBM
10 16 (3.65%) Apple
11 15 (3.42%) Bloomberg
12 14 (3.20%) iManage
13 13 (2.97%) Veeam
14 12 (2.74%) Dell
14 12 (2.74%) FactSet
14 12 (2.74%) MobileIron
14 12 (2.74%) Refinitiv
15 10 (2.28%) NetApp
16 9 (2.05%) Citrix
17 6 (1.37%) SAP