ITSM Jobs in the South East

IT Service Management (ITSM)
England > South East

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 209 171 274
Rank change year-on-year -38 +103 -2
Permanent jobs citing ITSM 211 263 261
As % of all permanent jobs advertised in the South East 1.15% 1.96% 1.23%
As % of the Processes & Methodologies category 1.39% 2.08% 1.30%
Number of salaries quoted 144 171 165
10th Percentile £29,000 £27,500 £27,700
25th Percentile £34,875 £32,500 £32,500
Median annual salary (50th Percentile) £51,000 £50,000 £47,500
Median % change year-on-year +2.00% +5.26% -5.00%
75th Percentile £60,000 £63,125 £62,500
90th Percentile £65,000 £69,500 £68,250
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
South East

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,167 12,644 20,063
As % of all permanent jobs advertised in the South East 82.38% 94.34% 94.67%
Number of salaries quoted 10,321 7,582 11,855
10th Percentile £27,750 £30,775 £31,250
25th Percentile £37,500 £41,250 £41,250
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £72,500 £70,000
90th Percentile £78,750 £85,000 £82,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

3-month moving average salary quoted in jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

Salary distribution for jobs citing ITSM in the South East over the 6 months to 9 June 2024.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -11 115 £52,500 +23.53% 15
Berkshire -2 71 £52,500 +23.53% 6
Surrey -11 29 £60,000 - 4
Kent -20 29 £30,000 -45.45%
Oxfordshire +5 22 £32,500 -23.53% 4
Buckinghamshire -12 22 £35,000 -23.50% 5
Hampshire -43 20 £47,500 +5.56% 19
West Sussex +2 9 £60,000 -7.69%
Middlesex -13 5 £60,000 +14.29% 1
East Sussex +13 4 £23,463 -44.34%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (10.43%) Microsoft Exchange
2 19 (9.00%) SharePoint
3 13 (6.16%) Oracle Service Bus
3 13 (6.16%) WebLogic
4 11 (5.21%) CMS
5 2 (0.95%) Confluence
5 2 (0.95%) SAS
Applications
1 35 (16.59%) Microsoft Office
2 26 (12.32%) Microsoft Excel
3 13 (6.16%) MS Visio
4 10 (4.74%) Microsoft PowerPoint
Business Applications
1 20 (9.48%) Remedy ITSM
2 4 (1.90%) SAP IS-U
Cloud Services
1 40 (18.96%) Microsoft 365
2 25 (11.85%) Azure
3 18 (8.53%) Entra ID
4 12 (5.69%) Power Platform
5 11 (5.21%) OneDrive
6 4 (1.90%) SaaS
6 4 (1.90%) WhatsApp
7 3 (1.42%) OpenShift
8 2 (0.95%) Cloud Computing
9 1 (0.47%) AWS
Communications & Networking
1 18 (8.53%) TCP/IP
2 13 (6.16%) SNMP
2 13 (6.16%) SSH
3 7 (3.32%) DNS
4 6 (2.84%) Firewall
4 6 (2.84%) Wi-Fi
5 5 (2.37%) SAN
6 4 (1.90%) VoIP
6 4 (1.90%) WLAN
7 2 (0.95%) BGP
7 2 (0.95%) Cisco ASA
7 2 (0.95%) Cisco ISE
7 2 (0.95%) EIGRP
7 2 (0.95%) HSRP
7 2 (0.95%) Intrusion Detection
7 2 (0.95%) IPsec
7 2 (0.95%) LAN
7 2 (0.95%) NetScaler
7 2 (0.95%) OSPF
7 2 (0.95%) SD-WAN
Database & Business Intelligence
1 17 (8.06%) MySQL
2 13 (6.16%) Oracle Database
2 13 (6.16%) Oracle Database 10g
2 13 (6.16%) Oracle Database 11g
2 13 (6.16%) Relational Database
2 13 (6.16%) VLDB
3 11 (5.21%) Power BI
4 9 (4.27%) Amazon RDS
5 4 (1.90%) SQL Server
6 3 (1.42%) SAP HANA
7 1 (0.47%) Geospatial Data
Development Applications
1 13 (6.16%) Eclipse
2 7 (3.32%) AdminStudio
2 7 (3.32%) InstallShield
2 7 (3.32%) MSI
3 1 (0.47%) JIRA
General
1 76 (36.02%) Social Skills
2 40 (18.96%) Analytical Skills
3 23 (10.90%) Finance
4 21 (9.95%) Public Sector
5 15 (7.11%) Legal
6 14 (6.64%) Inclusion and Diversity
7 9 (4.27%) Manufacturing
8 7 (3.32%) Organisational Skills
8 7 (3.32%) Presentation Skills
9 6 (2.84%) Influencing Skills
10 5 (2.37%) Marketing
10 5 (2.37%) Retail
11 4 (1.90%) Advertising
11 4 (1.90%) Aerospace
11 4 (1.90%) Billing
11 4 (1.90%) Pharmaceutical
12 3 (1.42%) Aviation
12 3 (1.42%) Documentation Skills
13 2 (0.95%) Local Government
13 2 (0.95%) Telecoms
Job Titles
1 52 (24.64%) Analyst
2 30 (14.22%) Service Manager
3 28 (13.27%) ITSM Analyst
4 22 (10.43%) Delivery Manager
4 22 (10.43%) Service Delivery Manager
5 21 (9.95%) Senior
5 21 (9.95%) Support Engineer
6 19 (9.00%) Administrator
7 18 (8.53%) ServiceNow Administrator
8 17 (8.06%) IT Support
9 15 (7.11%) Support Analyst
10 14 (6.64%) Change Analyst
11 13 (6.16%) Applications Support Analyst
11 13 (6.16%) Oracle Analyst
11 13 (6.16%) Oracle Support Analyst
11 13 (6.16%) Senior Support Engineer
11 13 (6.16%) Senior Technical Support
11 13 (6.16%) Senior Technical Support Engineer
11 13 (6.16%) Technical Engineer
11 13 (6.16%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 21 (9.95%) CSS
1 21 (9.95%) HTML
2 19 (9.00%) AngularJS
2 19 (9.00%) Web Services
3 17 (8.06%) XML
4 13 (6.16%) Ajax
4 13 (6.16%) JDBC
4 13 (6.16%) ODBC
4 13 (6.16%) REST
4 13 (6.16%) SOAP
4 13 (6.16%) XHTML
5 6 (2.84%) Twitter Bootstrap
6 4 (1.90%) JSON
6 4 (1.90%) LDAP
7 2 (0.95%) EDI
8 1 (0.47%) Middleware
Miscellaneous
1 22 (10.43%) CMDB
2 16 (7.58%) Self-Motivation
3 12 (5.69%) Onboarding
3 12 (5.69%) Product Ownership
4 11 (5.21%) Digital Signage
4 11 (5.21%) Smartphone
5 7 (3.32%) Shadow IT
6 6 (2.84%) Management Information System
7 4 (1.90%) EMC VNX
8 3 (1.42%) Data Centre
9 2 (0.95%) Grid Computing
9 2 (0.95%) Legacy Systems
9 2 (0.95%) SystemC
10 1 (0.47%) Clustering
10 1 (0.47%) Driving Licence
10 1 (0.47%) IoT
10 1 (0.47%) Private Cloud
10 1 (0.47%) Public Cloud
10 1 (0.47%) Security Operations Centre
10 1 (0.47%) Video Conferencing
Operating Systems
1 64 (30.33%) Windows
2 34 (16.11%) Linux
3 28 (13.27%) Unix
4 23 (10.90%) Windows 10
5 17 (8.06%) Windows Server
6 13 (6.16%) Solaris
7 12 (5.69%) Android
7 12 (5.69%) Apple iOS
8 8 (3.79%) Windows 7
9 4 (1.90%) CentOS
9 4 (1.90%) Mac OS
9 4 (1.90%) Rocky
10 3 (1.42%) Windows Server 2016
10 3 (1.42%) Windows Server 2019
11 2 (0.95%) Windows Server 2012
12 1 (0.47%) Windows 8
12 1 (0.47%) Windows Server 2008
Processes & Methodologies
1 120 (56.87%) Service Management
2 109 (51.66%) ITIL
3 57 (27.01%) Service Delivery
4 55 (26.07%) Customer Service
5 31 (14.69%) Incident Management
6 30 (14.22%) Change Management
6 30 (14.22%) Continuous Improvement
7 28 (13.27%) Problem-Solving
8 26 (12.32%) Problem Management
8 26 (12.32%) Project Management
8 26 (12.32%) Service Catalogue
9 24 (11.37%) Agile
10 21 (9.95%) Actionable Insight
10 21 (9.95%) Business Intelligence
10 21 (9.95%) Configuration Management
11 20 (9.48%) Analytics
12 19 (9.00%) Data Analysis
12 19 (9.00%) Release Management
13 18 (8.53%) Stakeholder Management
14 17 (8.06%) Mentoring
Programming Languages
1 30 (14.22%) JavaScript
2 20 (9.48%) PowerShell
3 17 (8.06%) SQL
4 13 (6.16%) Java
4 13 (6.16%) Perl
4 13 (6.16%) PL/SQL
4 13 (6.16%) Python
5 7 (3.32%) C#
5 7 (3.32%) VB
6 4 (1.90%) ABAP
7 2 (0.95%) C
Qualifications
1 62 (29.38%) Security Cleared
2 54 (25.59%) SC Cleared
3 39 (18.48%) Degree
4 24 (11.37%) DV Cleared
5 8 (3.79%) DBS Check
6 5 (2.37%) ITIL Certification
7 4 (1.90%) Computer Science Degree
7 4 (1.90%) Master's Degree
7 4 (1.90%) SAP Certification
8 2 (0.95%) BPSS Clearance
8 2 (0.95%) HNC
9 1 (0.47%) CCNA
9 1 (0.47%) Cisco Certification
9 1 (0.47%) Microsoft Certification
Quality Assurance & Compliance
1 29 (13.74%) SLA
2 14 (6.64%) Sarbanes-Oxley
3 10 (4.74%) QA
4 4 (1.90%) Data Quality
4 4 (1.90%) GRC
4 4 (1.90%) ISO 22301
5 3 (1.42%) COBIT
5 3 (1.42%) ISO/IEC 27001
6 2 (0.95%) Cyber Essentials
6 2 (0.95%) Cyber Essentials PLUS
7 1 (0.47%) NIST
System Software
1 42 (19.91%) Active Directory
2 14 (6.64%) VMware Infrastructure
3 13 (6.16%) Oracle RAC
4 11 (5.21%) Hyper-V
5 7 (3.32%) Microsoft App-V
6 4 (1.90%) VMware ESXi
7 3 (1.42%) Docker
8 2 (0.95%) VMware Workstation
Systems Management
1 15 (7.11%) SCCM
2 13 (6.16%) Data Guard
2 13 (6.16%) Oracle RMAN
2 13 (6.16%) WMI
3 11 (5.21%) SCOM
4 7 (3.32%) WSUS
5 6 (2.84%) Microsoft Intune
6 4 (1.90%) EMC NetWorker
6 4 (1.90%) Single Sign-On
6 4 (1.90%) vCenter Server
7 3 (1.42%) Kubernetes
7 3 (1.42%) Nagios
7 3 (1.42%) OpenView
8 1 (0.47%) Ansible
8 1 (0.47%) SmoothWall
Vendors
1 59 (27.96%) Microsoft
2 51 (24.17%) ServiceNow
3 30 (14.22%) Oracle
4 20 (9.48%) Remedy
4 20 (9.48%) VMware
5 18 (8.53%) HP
6 15 (7.11%) Sun
7 13 (6.16%) Snow
7 13 (6.16%) Splunk
8 11 (5.21%) Citrix
8 11 (5.21%) Dynatrace
8 11 (5.21%) Riverbed
9 7 (3.32%) Autodesk
9 7 (3.32%) BMC
9 7 (3.32%) SAP
10 6 (2.84%) Google
11 5 (2.37%) SolarWinds
12 4 (1.90%) EMC
12 4 (1.90%) Veeam
13 3 (1.42%) Cisco