IT Support Jobs with Work from Home Options

IT Support
UK > Work from Home

The median IT Support salary in Work from Home is £30,481 per year according to job vacancies posted during the 6 months to 7 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Jun 2024
Same period 2023 Same period 2022
Rank 191 271 407
Rank change year-on-year +80 +136 -50
Permanent jobs requiring an IT Support 583 463 634
As % of all permanent jobs with a WFH option 1.65% 1.22% 0.84%
As % of the Job Titles category 1.72% 1.27% 0.87%
Number of salaries quoted 525 334 516
10th Percentile £24,250 £23,500 £21,250
25th Percentile £25,500 £26,250 £24,000
Median annual salary (50th Percentile) £30,481 £32,000 £30,000
Median % change year-on-year -4.75% +6.67% -3.23%
75th Percentile £37,250 £40,188 £37,500
90th Percentile £43,750 £50,925 £49,750
UK median annual salary £28,500 £31,000 £29,000
% change year-on-year -8.06% +6.90% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,958 36,556 73,265
% of permanent jobs with a recognized job title 96.27% 95.94% 97.31%
Number of salaries quoted 25,759 26,555 42,880
10th Percentile £33,500 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,250
Median annual salary (50th Percentile) £55,500 £62,500 £60,000
Median % change year-on-year -11.20% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing IT Support.

IT Support salary trend for jobs with a WFH option

IT Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing IT Support over the 6 months to 7 June 2024.

IT Support salary histogram for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 7 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring IT Support in the job title.

1 363 (62.26%) Microsoft 365
2 287 (49.23%) Microsoft
3 276 (47.34%) Windows
4 223 (38.25%) Active Directory
5 210 (36.02%) Social Skills
6 209 (35.85%) Azure
7 208 (35.68%) Customer Service
8 133 (22.81%) ITIL
9 115 (19.73%) Windows Server
10 113 (19.38%) Problem-Solving
11 101 (17.32%) Windows 10
12 99 (16.98%) Microsoft Exchange
13 94 (16.12%) Microsoft Office
14 87 (14.92%) Hyper-V
15 79 (13.55%) Firewall
15 79 (13.55%) Degree
16 76 (13.04%) VMware
17 72 (12.35%) Driving Licence
18 70 (12.01%) Entra ID
19 69 (11.84%) Microsoft Intune
20 62 (10.63%) Finance
21 61 (10.46%) DNS
22 60 (10.29%) VMware Infrastructure
23 57 (9.78%) Wi-Fi
24 54 (9.26%) Microsoft Certification
25 53 (9.09%) SharePoint
26 50 (8.58%) DHCP
27 48 (8.23%) Inclusion and Diversity
28 44 (7.55%) Service Delivery
28 44 (7.55%) Incident Management

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (16.98%) Microsoft Exchange
2 53 (9.09%) SharePoint
3 11 (1.89%) Exchange Server 2013
4 7 (1.20%) OpenStack
5 6 (1.03%) Exchange Server 2000
6 3 (0.51%) SAS
7 2 (0.34%) Exchange Server 2007
7 2 (0.34%) Exchange Server 2010
7 2 (0.34%) WordPress
8 1 (0.17%) Apache
8 1 (0.17%) CMS
8 1 (0.17%) IIS
8 1 (0.17%) SharePoint 2013
8 1 (0.17%) Site Server
8 1 (0.17%) Tomcat
Applications
1 94 (16.12%) Microsoft Office
2 9 (1.54%) Microsoft Excel
3 3 (0.51%) Microsoft PowerPoint
3 3 (0.51%) SPSS
4 1 (0.17%) Spreadsheet
Business Applications
1 3 (0.51%) Carpe Diem
1 3 (0.51%) Dynamics CRM
1 3 (0.51%) Dynamics NAV
2 1 (0.17%) Dynamics AX
2 1 (0.17%) Elite 3E
Cloud Services
1 363 (62.26%) Microsoft 365
2 209 (35.85%) Azure
3 70 (12.01%) Entra ID
4 30 (5.15%) AWS
5 12 (2.06%) Power Platform
6 10 (1.72%) WhatsApp
7 7 (1.20%) Amazon EC2
7 7 (1.20%) Nutanix
8 6 (1.03%) Cloud Computing
9 5 (0.86%) Google Workspace
9 5 (0.86%) OneDrive
10 4 (0.69%) PowerApps
10 4 (0.69%) Slack
10 4 (0.69%) Snowflake
11 3 (0.51%) Asana
11 3 (0.51%) Dropbox
11 3 (0.51%) Rubrik
11 3 (0.51%) SaaS
12 2 (0.34%) ClickUp
12 2 (0.34%) Mimecast
Communications & Networking
1 79 (13.55%) Firewall
2 61 (10.46%) DNS
3 57 (9.78%) Wi-Fi
4 50 (8.58%) DHCP
5 40 (6.86%) Internet
6 39 (6.69%) SAN
7 35 (6.00%) VPN
8 33 (5.66%) TCP/IP
9 28 (4.80%) Wireless
10 26 (4.46%) LAN
11 25 (4.29%) VLAN
12 24 (4.12%) Remote Desktop
13 23 (3.95%) WAN
14 21 (3.60%) VoIP
15 15 (2.57%) Unified Communications
16 13 (2.23%) NAS
17 6 (1.03%) Network Security
18 5 (0.86%) Multicast
19 4 (0.69%) Unicast
19 4 (0.69%) WLAN
Database & Business Intelligence
1 43 (7.38%) SQL Server
2 23 (3.95%) Amazon RDS
3 8 (1.37%) Power BI
4 6 (1.03%) SQL Server Reporting Services
5 5 (0.86%) DB2
6 4 (0.69%) BusinessObjects
7 3 (0.51%) Big Data
7 3 (0.51%) EDRMS
7 3 (0.51%) Oracle Database
8 2 (0.34%) SQL Server Integration Services
9 1 (0.17%) Amazon QuickSight
9 1 (0.17%) MySQL
Development Applications
1 5 (0.86%) JIRA
2 2 (0.34%) Git
3 1 (0.17%) Jenkins
General
1 210 (36.02%) Social Skills
2 62 (10.63%) Finance
3 48 (8.23%) Inclusion and Diversity
4 30 (5.15%) Organisational Skills
5 28 (4.80%) Legal
6 27 (4.63%) Law
7 21 (3.60%) Analytical Skills
8 15 (2.57%) Banking
9 13 (2.23%) Games
10 12 (2.06%) German Language
11 11 (1.89%) Public Sector
12 9 (1.54%) Manufacturing
13 8 (1.37%) Marketing
14 7 (1.20%) Retail
15 6 (1.03%) Telecoms
16 5 (0.86%) Documentation Skills
17 2 (0.34%) Online Betting
17 2 (0.34%) Publishing
18 1 (0.17%) Back Office
18 1 (0.17%) Local Government
Libraries, Frameworks & Software Standards
1 3 (0.51%) .NET
2 2 (0.34%) CSS
2 2 (0.34%) EDI
2 2 (0.34%) HTML
3 1 (0.17%) LAMP
3 1 (0.17%) LDAP
3 1 (0.17%) RESTEasy
3 1 (0.17%) Software Packaging
Miscellaneous
1 72 (12.35%) Driving Licence
2 24 (4.12%) Enterprise Storage
3 23 (3.95%) Self-Motivation
4 22 (3.77%) Management Information System
5 15 (2.57%) Data Centre
5 15 (2.57%) iPad
5 15 (2.57%) Replication
6 14 (2.40%) Onboarding
7 13 (2.23%) Social Media
8 9 (1.54%) iPhone
9 6 (1.03%) Apple TV
10 5 (0.86%) Low-Code
10 5 (0.86%) Video Conferencing
11 3 (0.51%) CMDB
11 3 (0.51%) Cybercrime
11 3 (0.51%) Smartphone
12 2 (0.34%) Analytical Mindset
12 2 (0.34%) Enterprise Software
12 2 (0.34%) Linux Command Line
12 2 (0.34%) Public Cloud
Operating Systems
1 276 (47.34%) Windows
2 115 (19.73%) Windows Server
3 101 (17.32%) Windows 10
4 36 (6.17%) Android
4 36 (6.17%) Linux
5 34 (5.83%) Windows Server 2019
6 33 (5.66%) Windows Server 2016
7 30 (5.15%) Apple iOS
8 26 (4.46%) Mac OS
9 18 (3.09%) Windows Server 2012
10 11 (1.89%) Windows 7
11 8 (1.37%) Mac OS X
12 5 (0.86%) Unix
13 4 (0.69%) Windows Server 2008
14 2 (0.34%) Windows 8
Processes & Methodologies
1 208 (35.68%) Customer Service
2 133 (22.81%) ITIL
3 113 (19.38%) Problem-Solving
4 44 (7.55%) Incident Management
4 44 (7.55%) Service Delivery
5 34 (5.83%) Service Management
6 27 (4.63%) ITSM
7 24 (4.12%) Cybersecurity
8 23 (3.95%) Remote Monitoring and Management
9 19 (3.26%) Agile
9 19 (3.26%) Desktop Virtualisation
10 17 (2.92%) Collaborative Working
10 17 (2.92%) Mentoring
10 17 (2.92%) Problem Management
10 17 (2.92%) Time Management
11 16 (2.74%) Asset Management
11 16 (2.74%) Computer Science
11 16 (2.74%) Line Management
12 15 (2.57%) Business Intelligence
13 13 (2.23%) CRM
Programming Languages
1 29 (4.97%) SQL
2 22 (3.77%) PowerShell
3 5 (0.86%) Python
4 3 (0.51%) Bash
5 1 (0.17%) C#
5 1 (0.17%) JavaScript
5 1 (0.17%) PHP
5 1 (0.17%) T-SQL
5 1 (0.17%) VBA
Qualifications
1 79 (13.55%) Degree
2 54 (9.26%) Microsoft Certification
3 23 (3.95%) Azure Certification
4 21 (3.60%) CCNA
4 21 (3.60%) Cisco Certification
5 15 (2.57%) ITIL Foundation Certificate
5 15 (2.57%) Network+ Certification
6 14 (2.40%) A+ Certification
7 12 (2.06%) MCSE
8 10 (1.72%) DBS Check
8 10 (1.72%) Security Cleared
9 7 (1.20%) Computer Science Degree
10 6 (1.03%) MCP
10 6 (1.03%) NVQ Level 3
11 5 (0.86%) DV Cleared
12 4 (0.69%) MCITP
12 4 (0.69%) SC Cleared
13 3 (0.51%) ITIL Certification
14 2 (0.34%) HNC
14 2 (0.34%) Postgraduate
Quality Assurance & Compliance
1 19 (3.26%) Cyber Essentials
2 17 (2.92%) SLA
3 12 (2.06%) ISO/IEC 27001
4 7 (1.20%) GDPR
4 7 (1.20%) QA
5 4 (0.69%) PCI DSS
6 1 (0.17%) ISO/IEC 20000
6 1 (0.17%) NIST
System Software
1 223 (38.25%) Active Directory
2 87 (14.92%) Hyper-V
3 60 (10.29%) VMware Infrastructure
4 30 (5.15%) Virtual Desktop
5 11 (1.89%) VMware ESXi
6 10 (1.72%) Docker
7 7 (1.20%) Virtual Machines
8 3 (0.51%) Terminal Services
8 3 (0.51%) vSphere
9 1 (0.17%) NFS
Systems Management
1 69 (11.84%) Microsoft Intune
2 34 (5.83%) SCCM
3 13 (2.23%) Cisco CUCM
3 13 (2.23%) ServiceCenter
4 8 (1.37%) Kubernetes
5 7 (1.20%) Ansible
6 6 (1.03%) PaperCut
7 5 (0.86%) Autotask
8 4 (0.69%) Jamf Pro
9 3 (0.51%) AirWatch
9 3 (0.51%) NetBackup
10 2 (0.34%) Grafana
10 2 (0.34%) Microsoft Data Protection Manager
10 2 (0.34%) Prometheus
10 2 (0.34%) SCDPM
11 1 (0.17%) MobiControl
11 1 (0.17%) Single Sign-On
11 1 (0.17%) ZABBIX
Vendors
1 287 (49.23%) Microsoft
2 76 (13.04%) VMware
3 43 (7.38%) Cisco
4 37 (6.35%) Citrix
5 28 (4.80%) Apple
6 25 (4.29%) Veeam
7 23 (3.95%) Meraki
8 22 (3.77%) HP
9 16 (2.74%) iManage
10 15 (2.57%) Palo Alto
11 14 (2.40%) Fortinet
12 13 (2.23%) Aruba
13 12 (2.06%) Sophos
14 11 (1.89%) Barracuda Networks
15 10 (1.72%) ServiceNow
16 9 (1.54%) Draytek
17 8 (1.37%) ConnectWise
17 8 (1.37%) Datto
17 8 (1.37%) ESET
18 7 (1.20%) WatchGuard