Support Engineer Jobs with Work from Home Options

Support Engineer
UK > Work from Home

The median Support Engineer salary in Work from Home is £35,500 per year according to job vacancies posted during the 6 months to 7 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Jun 2024
Same period 2023 Same period 2022
Rank 176 216 344
Rank change year-on-year +40 +128 -88
Permanent jobs requiring a Support Engineer 615 614 792
As % of all permanent jobs with a WFH option 1.74% 1.61% 1.05%
As % of the Job Titles category 1.81% 1.68% 1.08%
Number of salaries quoted 558 528 693
10th Percentile £25,750 £25,000 £25,000
25th Percentile £29,563 £30,708 £29,000
Median annual salary (50th Percentile) £35,500 £35,000 £35,750
Median % change year-on-year +1.43% -2.10% +2.14%
75th Percentile £45,000 £47,500 £48,750
90th Percentile £53,750 £58,750 £62,500
UK median annual salary £32,500 £33,500 £34,000
% change year-on-year -2.99% -1.47% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,958 36,556 73,265
% of permanent jobs with a recognized job title 96.27% 95.94% 97.31%
Number of salaries quoted 25,759 26,555 42,880
10th Percentile £33,500 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,250
Median annual salary (50th Percentile) £55,500 £62,500 £60,000
Median % change year-on-year -11.20% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Support Engineer trend for jobs with a WFH option

Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Engineer.

Support Engineer salary trend for jobs with a WFH option

Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Engineer over the 6 months to 7 June 2024.

Support Engineer salary histogram for jobs with a WFH option

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 7 June 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Support Engineer in the job title.

1 290 (47.15%) Azure
2 289 (46.99%) Windows
3 276 (44.88%) Microsoft
4 264 (42.93%) Microsoft 365
5 225 (36.59%) Active Directory
6 221 (35.93%) Social Skills
7 151 (24.55%) Windows Server
8 140 (22.76%) VMware
9 137 (22.28%) Problem-Solving
10 118 (19.19%) Customer Service
11 115 (18.70%) Degree
12 113 (18.37%) ITIL
13 107 (17.40%) Firewall
14 106 (17.24%) Hyper-V
15 102 (16.59%) VMware Infrastructure
16 99 (16.10%) Microsoft Intune
17 97 (15.77%) Microsoft Exchange
18 96 (15.61%) SQL Server
18 96 (15.61%) Entra ID
19 85 (13.82%) SQL
20 84 (13.66%) Finance
21 80 (13.01%) Linux
22 76 (12.36%) SharePoint
23 71 (11.54%) Windows 10
23 71 (11.54%) Infrastructure Engineering
24 67 (10.89%) Microsoft Office
25 64 (10.41%) Analytical Skills
26 63 (10.24%) Driving Licence
26 63 (10.24%) Cisco
27 60 (9.76%) Citrix

Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (15.77%) Microsoft Exchange
2 76 (12.36%) SharePoint
3 23 (3.74%) Apache
4 8 (1.30%) IIS
5 6 (0.98%) CMS
5 6 (0.98%) Exchange Server 2000
5 6 (0.98%) Exchange Server 2013
5 6 (0.98%) Tomcat
6 4 (0.65%) SAS
7 3 (0.49%) Exchange Server 2007
8 2 (0.33%) Confluence
8 2 (0.33%) Exchange Server 2010
8 2 (0.33%) WordPress
9 1 (0.16%) Site Server
Applications
1 67 (10.89%) Microsoft Office
2 3 (0.49%) Microsoft Excel
2 3 (0.49%) SPSS
2 3 (0.49%) Trello
3 2 (0.33%) MS Visio
4 1 (0.16%) Spreadsheet
Business Applications
1 8 (1.30%) Dynamics CRM
2 1 (0.16%) Dynamics AX
2 1 (0.16%) Elite 3E
2 1 (0.16%) Endur
2 1 (0.16%) Findur
2 1 (0.16%) Salesforce CRM
Cloud Services
1 290 (47.15%) Azure
2 264 (42.93%) Microsoft 365
3 96 (15.61%) Entra ID
4 49 (7.97%) AWS
5 25 (4.07%) SaaS
6 16 (2.60%) OneDrive
7 15 (2.44%) GCP
8 14 (2.28%) WhatsApp
9 10 (1.63%) Power Platform
10 8 (1.30%) Dynamics 365
11 7 (1.14%) Amazon EC2
12 6 (0.98%) Azure DevOps
12 6 (0.98%) OpenShift
13 4 (0.65%) Azure Monitor
13 4 (0.65%) Nutanix
13 4 (0.65%) Power Automate
14 3 (0.49%) Datadog
14 3 (0.49%) Mimecast
14 3 (0.49%) PowerApps
14 3 (0.49%) Rubrik
Communications & Networking
1 107 (17.40%) Firewall
2 57 (9.27%) SAN
3 54 (8.78%) DNS
4 46 (7.48%) TCP/IP
5 45 (7.32%) Wi-Fi
6 43 (6.99%) WAN
7 40 (6.50%) DHCP
7 40 (6.50%) Internet
7 40 (6.50%) LAN
8 39 (6.34%) Wireless
9 38 (6.18%) VLAN
10 25 (4.07%) Remote Desktop
11 22 (3.58%) VoIP
12 20 (3.25%) VPN
13 14 (2.28%) NAS
14 13 (2.11%) Unified Communications
15 11 (1.79%) Multicast
16 9 (1.46%) WLAN
17 8 (1.30%) iSCSI
18 7 (1.14%) FTP
Database & Business Intelligence
1 96 (15.61%) SQL Server
2 32 (5.20%) Amazon RDS
3 22 (3.58%) MongoDB
3 22 (3.58%) PostgreSQL
4 14 (2.28%) MySQL
5 10 (1.63%) DB2
6 3 (0.49%) Big Data
6 3 (0.49%) EDRMS
6 3 (0.49%) GIS
6 3 (0.49%) Oracle Database
6 3 (0.49%) Power BI
6 3 (0.49%) SQL Server Analysis Services
6 3 (0.49%) SQL Server Reporting Services
7 2 (0.33%) MariaDB
7 2 (0.33%) PowerPivot
7 2 (0.33%) SQL Server Integration Services
8 1 (0.16%) Elasticsearch
8 1 (0.16%) Microsoft Analysis Services
8 1 (0.16%) Sisense
8 1 (0.16%) Tableau
Development Applications
1 24 (3.90%) JIRA
2 7 (1.14%) Git
3 6 (0.98%) IBM UrbanCode
4 5 (0.81%) Visual Studio
5 1 (0.16%) Bitbucket
5 1 (0.16%) Eclipse
5 1 (0.16%) GitLab
5 1 (0.16%) Gradle
5 1 (0.16%) HP UFT
5 1 (0.16%) IntelliJ
5 1 (0.16%) Jenkins
5 1 (0.16%) JMeter
5 1 (0.16%) JUnit
5 1 (0.16%) LoadRunner
5 1 (0.16%) MSI
5 1 (0.16%) MSTest
5 1 (0.16%) Selenium
5 1 (0.16%) Team Foundation Server
General
1 221 (35.93%) Social Skills
2 84 (13.66%) Finance
3 64 (10.41%) Analytical Skills
4 25 (4.07%) Organisational Skills
5 23 (3.74%) Inclusion and Diversity
6 21 (3.41%) Banking
7 17 (2.76%) Documentation Skills
8 16 (2.60%) Law
9 15 (2.44%) Games
10 14 (2.28%) Telecoms
11 11 (1.79%) Legal
11 11 (1.79%) Public Sector
12 9 (1.46%) Manufacturing
12 9 (1.46%) Retail
13 8 (1.30%) Marketing
14 7 (1.14%) Pharmaceutical
14 7 (1.14%) Presentation Skills
15 6 (0.98%) Billing
15 6 (0.98%) Military
16 4 (0.65%) Electronics
Libraries, Frameworks & Software Standards
1 37 (6.02%) .NET
2 30 (4.88%) REST
3 28 (4.55%) Web Services
4 27 (4.39%) SOAP
5 14 (2.28%) CSS
5 14 (2.28%) HTML
6 10 (1.63%) JSON
7 9 (1.46%) LAPP Stack
8 8 (1.30%) XML
9 5 (0.81%) ASP.NET
9 5 (0.81%) XSLT
10 3 (0.49%) .NET Framework
10 3 (0.49%) EDI
10 3 (0.49%) Lightning Web Components
11 2 (0.33%) FIX Protocol
12 1 (0.16%) CSS3
12 1 (0.16%) ISPF
12 1 (0.16%) jQuery
12 1 (0.16%) MDX
12 1 (0.16%) Node.js
Miscellaneous
1 63 (10.24%) Driving Licence
2 43 (6.99%) Self-Motivation
3 26 (4.23%) Enterprise Storage
4 23 (3.74%) Enterprise Software
5 21 (3.41%) Management Information System
6 20 (3.25%) Onboarding
7 16 (2.60%) Data Centre
7 16 (2.60%) Replication
8 13 (2.11%) Clustering
8 13 (2.11%) iPad
8 13 (2.11%) PKI
8 13 (2.11%) Social Media
9 12 (1.95%) Client/Server
9 12 (1.95%) Foreign Exchange (FX)
10 9 (1.46%) iPhone
11 8 (1.30%) Greenfield Project
11 8 (1.30%) Public Cloud
12 6 (0.98%) Apple TV
12 6 (0.98%) Video Conferencing
13 4 (0.65%) Analytical Mindset
Operating Systems
1 289 (46.99%) Windows
2 151 (24.55%) Windows Server
3 80 (13.01%) Linux
4 71 (11.54%) Windows 10
5 52 (8.46%) Windows Server 2012
6 28 (4.55%) Windows Server 2016
7 26 (4.23%) Android
7 26 (4.23%) Windows Server 2019
8 24 (3.90%) Mac OS
9 23 (3.74%) AIX
10 17 (2.76%) Apple iOS
11 11 (1.79%) Ubuntu
12 9 (1.46%) Mac OS X
13 8 (1.30%) Unix
14 5 (0.81%) CentOS
14 5 (0.81%) SUSE
14 5 (0.81%) Windows 7
14 5 (0.81%) Windows Server 2008
15 3 (0.49%) Red Hat Enterprise Linux
16 2 (0.33%) Debian
Processes & Methodologies
1 137 (22.28%) Problem-Solving
2 118 (19.19%) Customer Service
3 113 (18.37%) ITIL
4 71 (11.54%) Infrastructure Engineering
5 44 (7.15%) Incident Management
6 31 (5.04%) ERP
6 31 (5.04%) Problem Management
7 30 (4.88%) Customer Requirements
8 28 (4.55%) Agile
8 28 (4.55%) Computer Science
8 28 (4.55%) Service Management
9 26 (4.23%) Migration
10 25 (4.07%) DevOps
10 25 (4.07%) OO
11 21 (3.41%) Cybersecurity
11 21 (3.41%) Service Delivery
12 20 (3.25%) Fintech
13 19 (3.09%) Desktop Virtualisation
13 19 (3.09%) Remote Monitoring and Management
14 18 (2.93%) Disaster Recovery
Programming Languages
1 85 (13.82%) SQL
2 52 (8.46%) PowerShell
3 51 (8.29%) C#
4 35 (5.69%) VB
5 29 (4.72%) Java
6 28 (4.55%) Python
7 26 (4.23%) C++
8 24 (3.90%) C
9 13 (2.11%) ActionScript
10 10 (1.63%) JavaScript
11 7 (1.14%) Bash
12 6 (0.98%) Groovy
13 5 (0.81%) T-SQL
13 5 (0.81%) XPath
14 3 (0.49%) Apex Code
15 1 (0.16%) JCL
15 1 (0.16%) PHP
15 1 (0.16%) REXX
15 1 (0.16%) VB.NET
15 1 (0.16%) VBA
Qualifications
1 115 (18.70%) Degree
2 56 (9.11%) Microsoft Certification
3 29 (4.72%) Azure Certification
4 26 (4.23%) CCNA
4 26 (4.23%) Cisco Certification
5 17 (2.76%) Network+ Certification
6 13 (2.11%) Computer Science Degree
7 10 (1.63%) Security Cleared
8 9 (1.46%) A+ Certification
8 9 (1.46%) MCSE
9 8 (1.30%) ITIL Certification
10 7 (1.14%) AWS Certification
10 7 (1.14%) ITIL Foundation Certificate
10 7 (1.14%) MCP
10 7 (1.14%) SC Cleared
11 6 (0.98%) GCSC
12 4 (0.65%) Citrix Certification
12 4 (0.65%) Master's Degree
12 4 (0.65%) MCITP
12 4 (0.65%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 54 (8.78%) SLA
2 12 (1.95%) Cyber Essentials
3 7 (1.14%) ISO/IEC 27001
4 3 (0.49%) Accessibility
4 3 (0.49%) GDPR
5 1 (0.16%) GxP
5 1 (0.16%) ISO 9001
5 1 (0.16%) QA
System Software
1 225 (36.59%) Active Directory
2 106 (17.24%) Hyper-V
3 102 (16.59%) VMware Infrastructure
4 36 (5.85%) VMware ESXi
5 25 (4.07%) vSphere
6 21 (3.41%) XenApp
7 18 (2.93%) Virtual Desktop
8 13 (2.11%) OpenSSH
9 8 (1.30%) XenDesktop
10 6 (0.98%) NFS
11 5 (0.81%) Terminal Services
12 3 (0.49%) Docker
12 3 (0.49%) Virtual Machines
13 1 (0.16%) DFS Replication
13 1 (0.16%) Job Entry Subsystem
13 1 (0.16%) Microcode
13 1 (0.16%) Time Sharing Option
Systems Management
1 99 (16.10%) Microsoft Intune
2 24 (3.90%) vCenter Server
3 22 (3.58%) SCCM
4 13 (2.11%) Cisco CUCM
4 13 (2.11%) IBM BigFix
4 13 (2.11%) PowerCLI
4 13 (2.11%) ServiceCenter
5 8 (1.30%) Terraform
6 6 (0.98%) Ansible
6 6 (0.98%) Progress Chef
7 5 (0.81%) Jamf Pro
7 5 (0.81%) Pingdom
8 3 (0.49%) NetBackup
9 2 (0.33%) Grafana
9 2 (0.33%) Microsoft Data Protection Manager
9 2 (0.33%) Prometheus
9 2 (0.33%) SCDPM
9 2 (0.33%) Single Sign-On
10 1 (0.16%) Active Directory Federation Services
10 1 (0.16%) Stealthwatch
Vendors
1 276 (44.88%) Microsoft
2 140 (22.76%) VMware
3 63 (10.24%) Cisco
4 60 (9.76%) Citrix
5 37 (6.02%) HP
6 32 (5.20%) Meraki
6 32 (5.20%) Oracle
7 31 (5.04%) IBM
8 28 (4.55%) Apple
9 26 (4.23%) Veeam
10 21 (3.41%) Sophos
11 14 (2.28%) Aruba
11 14 (2.28%) Fortinet
11 14 (2.28%) Palo Alto
12 13 (2.11%) Google
13 12 (1.95%) ConnectWise
14 11 (1.79%) Barracuda Networks
15 10 (1.63%) Draytek
16 9 (1.46%) ESET
16 9 (1.46%) ServiceNow