ability to diagnose, resolve and monitor faults/support calls ensuring that we consistently meet local and national key performance indicators, whilst adhering to ITIL guidelines and the SBU Asset management process. The SBU ICT Service is a fast-paced environment - over 90,000 calls were logged in the past … equivalent experience in supporting Microsoft Desktop applications Desirable CompTIA A+ Hardware or equivalent CompTIA A+ Software or equivalent Microsoft Certified Desktop Support Technician (MCDST) ITIL Foundation qualification or experience Improving Quality Together (IQT) Bronze Experience Essential Experience in 1st line support role Experience of implementation and support of computer systems … of a team Able to adapt to change and keep up with new technologies using own initiative Ability to work within Change Management guidelines (ITIL). Desirable Experience of working to SLA targets and co-ordinating workload to meet them Disclosure and Barring Service Check This post is subject to more »
Slough, Richings Park, Buckinghamshire, United Kingdom Hybrid / WFH Options
Morson Talent
contract. My client, a leading supplier to the Nuclear energy industry, is seeking a highly skilled Senior Service Designer with a strong background in ITIL service management to join their Digital Workplace Programme. The successful candidate will play a key role in designing and developing service management processes that align … with the ITIL framework, ensuring their IT services meet business needs in a cost-effective, resilient, and reliable manner. Responsibilities and Duties: Design IT services in accordance with ITIL guidelines for the Digital Workplace Programme. Collaborate with IT architects, project managers, and other stakeholders to ensure a comprehensive approach to … accessible and inclusive, adhering to best practices and regulatory standards. Conduct evaluations of service designs and recommend improvements. Facilitate workshops and training sessions on ITIL service design practices. Maintain up-to-date documentation of service design processes. Qualifications: Proven experience in IT service design with a strong understanding of the more »
is crucial - this includes all elements of managing and motivating technical teams. Significant experience of project management in a technical management role. ITIL (InformationTechnologyInfrastructureLibrary) certification. Experience with vendor negotiations and stakeholder communication is essential. Must have a solid understanding of the IT technologies in use and be more »
Tier 3 team. The ideal candidate will have a deep understanding of cloud platforms (Azure, AWS), be well-versed in DevOps, Agile methodologies, and ITIL with relevant certifications. Experience with audits (SOC2, ISO27001, SOX, CE+) is essential. You will be responsible for leading BAU support, including ticket management and documentation more »
communication, facilitation and listening skills and the ability to influence delivery within and across project teams Experience working in agile delivery teams Awareness of ITIL disciplines that govern the running of live services A self starter with a track record of delivery and good teamwork Please reach out for more more »
without a negative impact on quality Experience of working effectively both individually and as part of highly productive teams in an Infrastructure/Application ITIL based support environment Appreciation of business-critical real-time systems Strong verbal and written skills Candidate must be able to pass background vetting process. Candidate more »
Warwick, Warwickshire, West Midlands, United Kingdom
Tata Technologies Europe Ltd
Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a cross-functional team environment. Knowledge of ITIL framework and best practices. Strong oral and written communication skills with demonstrable experience communicating cross-functionally with end users and product owners in formal and … informal settings. Ability to use Microsoft Office 365 products and Microsoft Teams Desirable : Certification in ITIL Foundation or relevant field. Experience with data analysis and reporting tools. Knowledge of industry standards and regulations related to problem management. Domain/Tool Knowledge Familiarity with Jira and Confluence. Familiarity with working in more »
and be accountable for a global team of Service Quality managers/Release Managers ensuring best in class service is provided in line with ITIL principles. Ensure that high quality production metrics are delivered to all key stakeholders and that areas of focus are highlighted to ensure continual improvement and more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Fusion People Ltd
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
City of London, London, United Kingdom Hybrid / WFH Options
Randstad Technologies Recruitment
of experience in a similar role Technical expertise in Cisco products. Ability to debug complex network problems and drive large account network problem resolution. ITIL Qualified This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to khushboo. pandey @ (url more »
a broad portfolio of Line of Business (LOB) and corporate applications. This role involves ensuring that IT services and infrastructure meet operational goals, following ITIL practices diligently, and driving continuous improvement. IT Application Support & Operations: Establish and maintain procedures, standards, and policies for IT Support and Operations services. Prepare and more »
Broad Street, Greater London, United Kingdom Hybrid / WFH Options
Picture More Ltd
join a hybrid team in central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues. Essential Skills ITIL (must-have) Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in) ServiceNow (for incident management) Azure Virtual Desktop (AVD) Microsoft … and existing systems to ensure integrity and robustness. Work with business stakeholders to understand their needs and suggest improvements to applications and processes. Uphold ITIL framework guidelines to maintain high standards in service delivery. What We're Looking For Strong communication skills (verbal and written). Ability to work in more »
Avon & Wiltshire Mental Health Partnership NHS Trust
knowledge base content creation and management ofsolution* Experience of IT call queues allocation and monitoring* Experience of conducting IT training on IT related subjects* ITIL Intermediate level qualifications relevant to the area of technicalspecialists or equivalent experience.* Thorough understanding of modern information systems/technologies and the supporting tools, methodologies … systems.* Expert in spreadsheet, presentation and word-processing software.* Knowledge of legislation and good practice in relation to IT policies,processes and standards e.g. ITIL, Data Protection, ISO standards.* Able to prioritise workload of self in order to deliver results.* Able to set clear goals and objectives and use performance … Experience with NHS systems and processes. Person Specification Qualifications Essential GSCE A-C in Maths and English, or evidence of successful secondary education Desirable ITIL Qualification Degree/Higher Education related to IT Additional courses related to IT Skills Essential Ability to interpret technical and non-technical data which may more »
MK42, Bedford, Bedfordshire, United Kingdom Hybrid / WFH Options
Belmont Recruitment
Belmont Recruitment are recruiting for an Infrastructure Operations Engineer to work with Bedford Borough Council . This Is a contract post for a minimum of 3 to 6 months with the view to extend. You will be required to work more »
ServiceNow. They should also have broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery. The successful candidate will be able to demonstrate a good understanding of a broad range … requirement. They will be able to explain the core principles of Configuration Management, and how it relates to Incident and Change Management within the ITIL framework. Core Skills: * ServiceNow ITOM discovery & Service Mapping - Practical hands-on experience with Service Mapping within ServiceNow including creating pattern extensions for bespoke products using more »
breached calls, resources levels, etc. About you: Registered with a relevant informatics professional body. PRINCE2 foundation or demonstrable equivalent experience. Knowledge of NHS organisations & ITIL strategy. Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security. Essential: Achieved (or working towards) degree level or equivalent qualification … in IT or able to demonstrate equivalent experience ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software application Knowledge of: MS Active Directory MS Windows Server MS Exchange If you are interested here, apply now more »
Lancashire Teaching Hospitals NHS Foundation Trust
in an IT or related subject or equivalent experience International Software Testing Qualifications Board (ISTQB) foundation level certification, or equivalent qualification or experience Desirable ITIL Qualification Agile Qualification Microsoft Qualifications Certified Blue Prism Developer Qualification Knowledge and Experience Essential Proven experience of working with Blue Prism Cloud technology to deliver … of NHS processes, systems and workflows. Experience of Data Science. Knowledge and experience of Information Governance, Data Protection/Security and GDPR. Knowledge of ITIL, especially Software Configuration Management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Develop
events in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow Experian ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with Experian security, compliance, and policies, using standard tools … Office Knowledge of basic CA7 operations Knowledge of basic Control-M Schedule Management Web page coding skills File transfer basic knowledge Knowledge of ServiceNow ITIL Processes Agile Concepts Education: Education/Experience Graduate or Equivalent education in a computing relevant subject Experience working within a complex Mainframe environment Mainframe System more »
/events in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with security, compliance, and policies, using standard tools, e.g. … Office Knowledge of basic CA7 operations Knowledge of basic Control-M Schedule Management Web page coding skills File transfer basic knowledge Knowledge of ServiceNow ITIL Processes Agile Concepts GCS is acting as an Employment Business in relation to this vacancy. more »
Camden, London, Camden Town, United Kingdom Hybrid / WFH Options
AKTON Resourcing Ltd
Children Services. Proficient in system analysis and design, capable of offering recommendations and solutions to enhance service delivery. Familiarity with Dev/Ops and ITIL-aligned environments, including a strong grasp of change management and governance. Position 2: Senior Application Analyst - Mosaic Job Responsibilities: Support and develop Mosaic systems to … care systems. Proficient in system analysis and design, capable of offering recommendations and solutions to improve service delivery. Familiarity with Dev/Ops and ITIL-aligned environments, including a strong grasp of change management and governance. If you are a dedicated professional with a passion for improving public services and more »
Basingstoke, Hampshire, South East, United Kingdom
Spectrum IT Recruitment
work independently and in support of other teams. Strong team player with the ability to work collaboratively across the organisation. Experience working in an ITIL environment, ideally with an ITIL Foundation qualification Understanding of stakeholder management principles. Creative problem-solver with the ability to drive change to completion and overcome more »
work based in Exeter/Honiton/Newton Abbot. Qualifications Minimum of 4 GCSES grade C and above (including IT) Technical degree, or equivalent ITIL Certified in a professional supplier area, e.g. Microsoft, Networking, Storage, Vitalisation etc. Mandatory Experience Digital communication and network technologies, which are essential to this role. … Modern technologies that can be integrated to deliver a world- class IT Infrastructure. Understanding of modern architecture design based on ITIL principles. Public and/private sectors. Project Management. IT Governance processes. Competent communicator able to build collaborative relationships with clients, suppliers and colleagues. Excellent written, oral and interpersonal skills. more »