ITIL Contracts

ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 8 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 Jun 2024		 Same period 2023 Same period 2022
Rank 41 44 51
Rank change year-on-year +3 +7 +6
Contract jobs citing ITIL 1,840 2,690 4,177
As % of all contract jobs advertised in the UK 4.25% 4.83% 4.74%
As % of the Processes & Methodologies category 4.99% 5.39% 5.23%
Number of daily rates quoted 1,220 1,898 2,867
10th Percentile £200 £201 £185
25th Percentile £318 £331 £331
Median daily rate (50th Percentile) £475 £473 £475
Median % change year-on-year +0.48% -0.47% +11.76%
75th Percentile £575 £575 £575
90th Percentile £663 £675 £656
UK excluding London median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +6.25%
Number of hourly rates quoted 136 133 227
10th Percentile £14.00 £13.29 £13.00
25th Percentile £14.16 £13.41 £13.41
Median hourly rate £17.69 £17.50 £16.00
Median % change year-on-year +1.09% +9.38% -12.76%
75th Percentile £23.80 £43.75 £22.25
90th Percentile £42.88 £54.15 £35.08
UK excluding London median hourly rate £17.50 £16.00 £15.50
% change year-on-year +9.38% +3.23% -15.49%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,910 49,947 79,932
As % of all contract IT jobs advertised in the UK 85.25% 89.66% 90.63%
Number of daily rates quoted 23,591 34,538 56,189
10th Percentile £300 £325 £345
25th Percentile £413 £438 £433
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £638 £650 £648
90th Percentile £750 £750 £743
UK excluding London median daily rate £500 £500 £488
% change year-on-year - +2.56% +8.33%
Number of hourly rates quoted 2,563 1,686 1,877
10th Percentile £12.75 £10.69 £12.50
25th Percentile £16.00 £15.54 £15.75
Median hourly rate £36.50 £35.65 £25.68
Median % change year-on-year +2.38% +38.82% +11.65%
75th Percentile £61.25 £65.00 £50.00
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.12 £35.00 £20.51
% change year-on-year +8.91% +70.69% -2.36%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 8 June 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 8 June 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 8 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +5 1,648 £475 - 755
UK excluding London -6 1,135 £465 +3.33% 593
London +9 598 £500 +1.01% 205
Work from Home +4 553 £500 +2.04% 337
South East -4 315 £475 +2.04% 129
South West +5 242 £500 -9.09% 88
North of England -13 217 £473 +5.00% 148
Midlands -11 133 £450 - 109
East of England -14 119 £358 -10.63% 54
West Midlands +6 105 £425 -15.00% 61
Yorkshire +12 104 £490 +22.50% 52
North West -27 102 £450 - 81
Scotland -8 91 £340 -20.00% 44
East Midlands -29 27 £489 +13.66% 48
Wales -18 13 £135 -50.91% 21
North East +12 11 £435 +12.99% 17
Isle of Man - 3 - - 4
Northern Ireland -4 2 £550 +243.75% 8

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 124 (6.74%) Microsoft Exchange
2 104 (5.65%) SharePoint
3 45 (2.45%) Confluence
4 34 (1.85%) SharePoint Server
5 15 (0.82%) Skype for Business
6 12 (0.65%) CMS
7 8 (0.43%) IBM HTTP Server
7 8 (0.43%) WebSphere
7 8 (0.43%) WebSphere Application Server
7 8 (0.43%) WebSphere Portal
8 7 (0.38%) Oracle Workflow
8 7 (0.38%) SharePoint 2010
9 6 (0.33%) IIS
9 6 (0.33%) Oracle Self-Service HR
9 6 (0.33%) SAS
10 4 (0.22%) Exchange Server 2007
10 4 (0.22%) Exchange Server 2010
11 3 (0.16%) Adobe Experience Manager
11 3 (0.16%) Drupal
12 2 (0.11%) nginx
Applications
1 163 (8.86%) Microsoft Office
2 70 (3.80%) Microsoft Excel
3 32 (1.74%) Microsoft PowerPoint
4 15 (0.82%) MS Visio
5 9 (0.49%) Microsoft Project
6 4 (0.22%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.054%) Adobe Creative Suite
8 1 (0.054%) AutoCAD
8 1 (0.054%) Chatbot
Business Applications
1 33 (1.79%) Remedy ITSM
2 12 (0.65%) SAP S/4HANA
3 7 (0.38%) Aladdin
3 7 (0.38%) SimCorp Dimension
4 6 (0.33%) Oracle HRMS
5 3 (0.16%) Dynamics CRM
5 3 (0.16%) Dynamics GP
5 3 (0.16%) OPENHousing
5 3 (0.16%) Oracle Financials
5 3 (0.16%) Shopify
5 3 (0.16%) SystmOne
6 2 (0.11%) ION MarketView
6 2 (0.11%) Oracle Assets
6 2 (0.11%) Oracle iProcurement
6 2 (0.11%) Oracle Payables
6 2 (0.11%) Oracle Procure-to-Pay
6 2 (0.11%) Oracle Receivables
6 2 (0.11%) Salesforce CRM
6 2 (0.11%) SAP WM
6 2 (0.11%) Sparx Enterprise Architect
Cloud Services
1 304 (16.52%) Azure
2 301 (16.36%) Microsoft 365
3 102 (5.54%) AWS
4 98 (5.33%) Power Platform
5 67 (3.64%) Entra ID
6 32 (1.74%) PaaS
7 31 (1.68%) OneDrive
8 29 (1.58%) Azure Monitor
8 29 (1.58%) Azure Stack
9 28 (1.52%) SaaS
10 26 (1.41%) GCP
11 25 (1.36%) IaaS
12 20 (1.09%) Azure DevOps
12 20 (1.09%) Azure Storage
13 16 (0.87%) Dynamics 365
13 16 (0.87%) OCI
14 14 (0.76%) PowerApps
15 13 (0.71%) Serverless
16 10 (0.54%) Mimecast
17 9 (0.49%) Power Automate
Communications & Networking
1 159 (8.64%) Firewall
2 109 (5.92%) DNS
3 94 (5.11%) DHCP
4 83 (4.51%) WAN
5 75 (4.08%) LAN
6 69 (3.75%) SAN
7 68 (3.70%) VPN
8 65 (3.53%) Wi-Fi
9 51 (2.77%) BGP
10 33 (1.79%) TCP/IP
11 30 (1.63%) Cisco ASA
12 27 (1.47%) Wireless
13 24 (1.30%) Cisco ISE
13 24 (1.30%) Network Security
14 23 (1.25%) OSPF
14 23 (1.25%) SNMP
14 23 (1.25%) VoIP
15 22 (1.20%) Cisco Firepower
16 21 (1.14%) Internet
17 19 (1.03%) IPsec
Database & Business Intelligence
1 77 (4.18%) Power BI
2 33 (1.79%) SQL Server
3 32 (1.74%) Relational Database
4 23 (1.25%) MySQL
5 18 (0.98%) Qlik Sense
6 15 (0.82%) Tableau
7 13 (0.71%) SQL Server Reporting Services
8 12 (0.65%) Sybase ASE
9 11 (0.60%) Big Data
10 10 (0.54%) Data Lake
11 8 (0.43%) Metadata
12 7 (0.38%) Crystal Reports
12 7 (0.38%) Elasticsearch
12 7 (0.38%) PowerPivot
13 6 (0.33%) Data Mining
13 6 (0.33%) Microsoft Power View
14 5 (0.27%) BusinessObjects
14 5 (0.27%) NonStop SQL
14 5 (0.27%) NoSQL
14 5 (0.27%) RDBMS
Development Applications
1 83 (4.51%) JIRA
2 23 (1.25%) Rational DOORS
3 17 (0.92%) Jenkins
4 14 (0.76%) Git
5 10 (0.54%) Artifactory
6 8 (0.43%) Subversion
7 6 (0.33%) IBM UrbanCode
7 6 (0.33%) Selenium
8 4 (0.22%) ChangeMan
8 4 (0.22%) GitLab
9 3 (0.16%) Maven
9 3 (0.16%) Visual Studio
10 2 (0.11%) JMeter
10 2 (0.11%) MSI
10 2 (0.11%) Oracle Forms
10 2 (0.11%) SoapUI
10 2 (0.11%) Sonatype Nexus
11 1 (0.054%) Hudson
11 1 (0.054%) Team Foundation Server
11 1 (0.054%) Zephyr
General
1 593 (32.23%) Social Skills
2 288 (15.65%) Finance
3 227 (12.34%) Public Sector
4 199 (10.82%) Analytical Skills
5 103 (5.60%) Telecoms
6 89 (4.84%) Banking
7 58 (3.15%) Organisational Skills
8 55 (2.99%) Presentation Skills
9 53 (2.88%) Retail
10 48 (2.61%) Legal
11 35 (1.90%) Manufacturing
12 31 (1.68%) Marketing
13 28 (1.52%) Documentation Skills
14 19 (1.03%) Front Office
15 18 (0.98%) Influencing Skills
15 18 (0.98%) Law
16 16 (0.87%) Local Government
17 14 (0.76%) Inclusion and Diversity
18 12 (0.65%) Financial Institution
18 12 (0.65%) Pharmaceutical
Job Titles
1 380 (20.65%) Analyst
2 187 (10.16%) Architect
3 166 (9.02%) Service Analyst
4 146 (7.93%) Service Manager
5 141 (7.66%) Senior
6 132 (7.17%) Service Desk Analyst
7 103 (5.60%) Support Engineer
8 81 (4.40%) Support Analyst
9 76 (4.13%) Lead
10 74 (4.02%) Consultant
10 74 (4.02%) IT Support
11 71 (3.86%) Developer
12 66 (3.59%) Infrastructure Engineer
13 63 (3.42%) IT Analyst
14 58 (3.15%) IT Manager
15 56 (3.04%) Network Engineer
16 55 (2.99%) Technical Support
17 52 (2.83%) Project Manager
18 51 (2.77%) Desktop Support
19 50 (2.72%) Solutions Architect
Libraries, Frameworks & Software Standards
1 46 (2.50%) CSS
2 39 (2.12%) HTML
3 37 (2.01%) Middleware
4 31 (1.68%) Web Services
5 28 (1.52%) REST
6 25 (1.36%) .NET
7 24 (1.30%) AngularJS
8 20 (1.09%) ARM Templates
9 12 (0.65%) Jinja
9 12 (0.65%) Kafka
9 12 (0.65%) LDAP
10 11 (0.60%) J2EE
11 9 (0.49%) Elastic Stack
11 9 (0.49%) SailPoint
12 8 (0.43%) ActiveMQ
12 8 (0.43%) XML
13 7 (0.38%) ISPF
14 6 (0.33%) jQuery
14 6 (0.33%) SOAP
15 5 (0.27%) Oracle Fusion
Miscellaneous
1 103 (5.60%) Management Information System
2 76 (4.13%) Data Centre
3 73 (3.97%) CMDB
4 55 (2.99%) Self-Motivation
5 46 (2.50%) PKI
6 42 (2.28%) Driving Licence
7 37 (2.01%) Video Conferencing
8 33 (1.79%) Virtual Team
9 32 (1.74%) Private Cloud
10 24 (1.30%) Onboarding
11 19 (1.03%) iPhone
12 18 (0.98%) CSOC
12 18 (0.98%) Hedge funds
12 18 (0.98%) Security Operations Centre
13 17 (0.92%) Clustering
13 17 (0.92%) Linux Command Line
13 17 (0.92%) Replication
14 16 (0.87%) Product Ownership
15 15 (0.82%) Data Protection Act
16 13 (0.71%) Blackberry
Operating Systems
1 498 (27.07%) Windows
2 183 (9.95%) Windows 10
3 172 (9.35%) Windows Server
4 166 (9.02%) Linux
5 88 (4.78%) Windows Server 2016
6 68 (3.70%) Windows Server 2019
7 61 (3.32%) Unix
8 54 (2.93%) Windows 7
9 51 (2.77%) Windows Server 2012
10 24 (1.30%) Mac OS
11 21 (1.14%) Apple iOS
12 19 (1.03%) Android
13 18 (0.98%) Ubuntu
14 16 (0.87%) Solaris
14 16 (0.87%) Windows NT
15 14 (0.76%) Windows XP
16 12 (0.65%) Debian
17 7 (0.38%) AIX
17 7 (0.38%) Red Hat Enterprise Linux
17 7 (0.38%) zOS
Processes & Methodologies
1 545 (29.62%) Service Management
2 413 (22.45%) ITSM
3 357 (19.40%) Agile
4 344 (18.70%) Problem-Solving
5 326 (17.72%) Customer Service
6 249 (13.53%) Service Delivery
7 225 (12.23%) Change Management
7 225 (12.23%) Incident Management
8 189 (10.27%) Problem Management
9 173 (9.40%) Project Management
10 168 (9.13%) DevOps
11 161 (8.75%) Continuous Improvement
12 135 (7.34%) Stakeholder Management
13 111 (6.03%) PRINCE2
14 107 (5.82%) Configuration Management
15 104 (5.65%) Release Management
16 103 (5.60%) Computer Science
17 102 (5.54%) Project Delivery
17 102 (5.54%) Service Design
18 98 (5.33%) Disaster Recovery
Programming Languages
1 176 (9.57%) PowerShell
2 117 (6.36%) SQL
3 78 (4.24%) Python
4 54 (2.93%) JavaScript
5 43 (2.34%) C#
6 33 (1.79%) Perl
7 24 (1.30%) VBScript
8 22 (1.20%) Bicep
8 22 (1.20%) VB
9 20 (1.09%) Java
10 13 (0.71%) Shell Script
11 12 (0.65%) Bash
11 12 (0.65%) Tcl
12 8 (0.43%) C++
12 8 (0.43%) VB.NET
13 7 (0.38%) JCL
13 7 (0.38%) VBA
14 6 (0.33%) Apex Code
14 6 (0.33%) Go
15 5 (0.27%) T-SQL
Qualifications
1 591 (32.12%) Security Cleared
2 405 (22.01%) SC Cleared
3 307 (16.68%) Degree
4 231 (12.55%) DV Cleared
5 154 (8.37%) ITIL Certification
6 127 (6.90%) Microsoft Certification
7 95 (5.16%) Cisco Certification
8 71 (3.86%) CCNA
9 65 (3.53%) A+ Certification
9 65 (3.53%) ITIL Foundation Certificate
10 58 (3.15%) Computer Science Degree
11 50 (2.72%) MCSA
12 46 (2.50%) MCP
13 45 (2.45%) MCSE
14 44 (2.39%) CCNP
15 38 (2.07%) BPSS Clearance
16 36 (1.96%) PMP
17 34 (1.85%) PMI Certification
18 26 (1.41%) Master's Degree
19 21 (1.14%) TOGAF Certification
Quality Assurance & Compliance
1 161 (8.75%) SLA
2 65 (3.53%) QA
3 33 (1.79%) ISO/IEC 20000
4 30 (1.63%) GDPR
4 30 (1.63%) ISO/IEC 27001
5 29 (1.58%) Government Security Classifications
6 21 (1.14%) COBIT
7 17 (0.92%) NIST
8 16 (0.87%) Data Quality
8 16 (0.87%) NCSC
9 11 (0.60%) Cyber Essentials
10 10 (0.54%) Disclosure Scotland
10 10 (0.54%) PCI DSS
11 9 (0.49%) ISO 9001
11 9 (0.49%) PMO
12 5 (0.27%) Accessibility
13 3 (0.16%) Cyber Essentials PLUS
13 3 (0.16%) GRC
13 3 (0.16%) ISO 22301
14 1 (0.054%) NEBOSH
System Software
1 348 (18.91%) Active Directory
2 102 (5.54%) VMware Infrastructure
3 44 (2.39%) Firmware
4 42 (2.28%) Hyper-V
5 37 (2.01%) Virtual Desktop
6 33 (1.79%) Virtual Machines
7 27 (1.47%) VMware ESXi
8 17 (0.92%) Virtual Servers
9 15 (0.82%) vSphere
10 13 (0.71%) VMware NSX
11 7 (0.38%) Job Entry Subsystem
11 7 (0.38%) XenApp
11 7 (0.38%) XenDesktop
12 6 (0.33%) BitLocker
12 6 (0.33%) VMware Workstation
13 5 (0.27%) Microsoft App-V
13 5 (0.27%) Veritas Cluster Server
14 4 (0.22%) Docker
15 3 (0.16%) Microsoft Virtual Server
16 1 (0.054%) Snort
Systems Management
1 168 (9.13%) SCCM
2 85 (4.62%) Microsoft Intune
3 78 (4.24%) Ansible
4 68 (3.70%) SCOM
4 68 (3.70%) WSUS
5 32 (1.74%) Kubernetes
6 25 (1.36%) Active Directory Federation Services
6 25 (1.36%) NetBackup
7 23 (1.25%) vCenter Server
8 22 (1.20%) Puppet
8 22 (1.20%) Single Sign-On
8 22 (1.20%) Terraform
9 21 (1.14%) EMC NetWorker
10 16 (0.87%) Sysprep
11 15 (0.82%) Control-M
12 11 (0.60%) Jamf Pro
13 10 (0.54%) Rancher
14 8 (0.43%) Nagios
14 8 (0.43%) PingFederate
14 8 (0.43%) Red Hat Satellite
Vendors
1 554 (30.11%) Microsoft
2 386 (20.98%) ServiceNow
3 161 (8.75%) Cisco
4 155 (8.42%) VMware
5 147 (7.99%) Citrix
6 73 (3.97%) HP
7 56 (3.04%) Oracle
8 52 (2.83%) SAP
9 51 (2.77%) IBM
10 50 (2.72%) Palo Alto
11 47 (2.55%) Juniper
12 40 (2.17%) Dell
12 40 (2.17%) EMC
13 38 (2.07%) Remedy
14 36 (1.96%) Atlassian
15 35 (1.90%) SolarWinds
16 31 (1.68%) Red Hat
17 29 (1.58%) Symantec
18 27 (1.47%) Google
18 27 (1.47%) Veeam
900 ITIL jobs Nationwide