ISO/IEC 20000 Contracts

ISO/IEC 20000 (supersedes BS 15000)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 564 642 818
Rank change year-on-year +78 +176 -127
Contract jobs citing ISO/IEC 20000 38 53 38
As % of all contract jobs advertised in the UK 0.088% 0.095% 0.043%
As % of the Quality Assurance & Compliance category 0.64% 0.71% 0.33%
Number of daily rates quoted 31 39 26
10th Percentile £475 £350 £316
25th Percentile £500 £453 £375
Median daily rate (50th Percentile) £600 £550 £450
Median % change year-on-year +9.09% +22.22% +5.88%
75th Percentile - £588 £497
90th Percentile £638 £618 £613
UK excluding London median daily rate £600 £550 £400
% change year-on-year +9.09% +37.50% -5.88%
Number of hourly rates quoted 2 4 0
10th Percentile - - -
25th Percentile £26.25 £45.00 -
Median hourly rate £27.50 £50.00 -
Median % change year-on-year -45.00% - -
75th Percentile £28.75 £55.00 -
90th Percentile - - -
UK excluding London median hourly rate £27.50 £48.75 -
% change year-on-year -43.59% - -

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 5,947 7,502 11,580
As % of all contract IT jobs advertised in the UK 13.73% 13.50% 13.21%
Number of daily rates quoted 3,715 5,115 7,992
10th Percentile £280 £290 £298
25th Percentile £400 £413 £406
Median daily rate (50th Percentile) £510 £525 £515
Median % change year-on-year -2.86% +1.94% +8.42%
75th Percentile £625 £644 £625
90th Percentile £750 £750 £725
UK excluding London median daily rate £475 £486 £455
% change year-on-year -2.26% +6.81% +7.06%
Number of hourly rates quoted 422 249 310
10th Percentile £11.00 £13.29 £12.30
25th Percentile £13.18 £18.93 £16.50
Median hourly rate £23.05 £38.00 £27.73
Median % change year-on-year -39.36% +37.04% +32.05%
75th Percentile £48.75 £63.75 £50.00
90th Percentile £70.00 £77.95 £68.75
UK excluding London median hourly rate £19.00 £37.50 £22.29
% change year-on-year -49.33% +68.24% +6.14%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 9 June 2024.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +85 30 £575 +4.55% 10
UK excluding London +34 24 £600 +9.09% 7
South East +22 17 £600 +26.32% 2
Work from Home +100 16 £550 - 6
London +81 7 £500 -11.11% 2
South West +7 3 £575 +24.32% 1
Scotland - 2 £600 -
Midlands +20 1 £700 +30.23% 1
West Midlands +11 1 £700 +30.23% 1
East of England - 1 £625 -

ISO/IEC 20000
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.26%) SharePoint
Business Applications
1 5 (13.16%) Sparx Enterprise Architect
2 1 (2.63%) Remedy ITSM
Cloud Services
1 1 (2.63%) Azure
1 1 (2.63%) Azure Synapse Analytics
1 1 (2.63%) Microsoft 365
1 1 (2.63%) OCI
Communications & Networking
1 3 (7.89%) DHCP
1 3 (7.89%) DNS
1 3 (7.89%) Firewall
1 3 (7.89%) TCP/IP
2 1 (2.63%) LAN
2 1 (2.63%) WAN
General
1 13 (34.21%) Public Sector
2 7 (18.42%) Local Government
3 5 (13.16%) Social Skills
4 3 (7.89%) Analytical Skills
4 3 (7.89%) Front Office
5 2 (5.26%) Legal
5 2 (5.26%) Telecoms
6 1 (2.63%) Aerospace
6 1 (2.63%) Finance
6 1 (2.63%) Influencing Skills
6 1 (2.63%) Presentation Skills
Job Titles
1 23 (60.53%) Architect
2 17 (44.74%) Service Architect
3 6 (15.79%) Solutions Architect
4 5 (13.16%) Service Manager
5 3 (7.89%) Analyst
5 3 (7.89%) Infrastructure Engineer
5 3 (7.89%) Service Analyst
5 3 (7.89%) Service Desk Analyst
5 3 (7.89%) Service Transition Manager
5 3 (7.89%) Transition Manager
6 2 (5.26%) Senior
6 2 (5.26%) Senior Infrastructure Engineer
6 2 (5.26%) Supplier Manager
7 1 (2.63%) Delivery Manager
7 1 (2.63%) ICT Manager
7 1 (2.63%) ICT Service Delivery Manager
7 1 (2.63%) IT Services Manager
7 1 (2.63%) Lead
7 1 (2.63%) Oracle Architect
7 1 (2.63%) Oracle Solutions Architect
Libraries, Frameworks & Software Standards
1 3 (7.89%) .NET
2 1 (2.63%) Oracle Fusion
Miscellaneous
1 3 (7.89%) Linux Command Line
2 1 (2.63%) Algorithms
Operating Systems
1 6 (15.79%) Linux
1 6 (15.79%) Unix
1 6 (15.79%) Windows
2 3 (7.89%) Ubuntu
Processes & Methodologies
1 33 (86.84%) ITIL
2 27 (71.05%) Service Management
3 12 (31.58%) IT4IT
4 11 (28.95%) Service Design
5 10 (26.32%) Project Delivery
6 6 (15.79%) Data Management
6 6 (15.79%) PRINCE2
7 5 (13.16%) ArchiMate
7 5 (13.16%) BPMN
7 5 (13.16%) Cybersecurity
7 5 (13.16%) Enterprise Modelling
7 5 (13.16%) SFIA
7 5 (13.16%) Technical Architecture
7 5 (13.16%) TOGAF
8 4 (10.53%) Computer Science
8 4 (10.53%) Continuous Improvement
8 4 (10.53%) Customer Service
8 4 (10.53%) Service Delivery
8 4 (10.53%) Service Delivery Management
8 4 (10.53%) Stakeholder Management
Programming Languages
1 3 (7.89%) PowerShell
1 3 (7.89%) VB.NET
2 2 (5.26%) C++
Qualifications
1 19 (50.00%) Security Cleared
2 8 (21.05%) SC Cleared
3 7 (18.42%) DV Cleared
4 6 (15.79%) ITIL Certification
5 4 (10.53%) Degree
6 3 (7.89%) Microsoft Certification
7 1 (2.63%) BPSS Clearance
7 1 (2.63%) Oracle Certification
Quality Assurance & Compliance
1 13 (34.21%) ISO/IEC 27001
2 9 (23.68%) SLA
3 6 (15.79%) ISO 22301
3 6 (15.79%) ISO 9001
4 5 (13.16%) COBIT
5 4 (10.53%) Cyber Essentials
6 3 (7.89%) NIST
System Software
1 6 (15.79%) Active Directory
2 3 (7.89%) Hyper-V
2 3 (7.89%) Virtual Machines
2 3 (7.89%) VMware Infrastructure
2 3 (7.89%) vSphere
Systems Management
1 3 (7.89%) WSUS
2 1 (2.63%) IBM BigFix
2 1 (2.63%) Microsoft Intune
2 1 (2.63%) Tivoli
2 1 (2.63%) ZABBIX
Vendors
1 7 (18.42%) ServiceNow
2 6 (15.79%) Microsoft
3 5 (13.16%) Sparx
4 3 (7.89%) Remedy
4 3 (7.89%) VMware
5 1 (2.63%) Oracle
5 1 (2.63%) Qualys
5 1 (2.63%) SolarWinds