2 of 2 Continuous Improvement Jobs in Lutterworth

the Head of IT Product Support you will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer journey and contributing to the overall success of … and manage expectations to ensure smooth collaboration and alignment across different teams. Act as a point of escalation for critical issues, ensuring timely resolution and effective communication to stakeholders. Continuous Improvement Identify opportunities for process improvements in product support, leveraging automation, tools, and best practices to enhance efficiency and effectiveness. Collaborate with development teams to provide feedback … and processes. Strong customer service orientation with excellent communication and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mindset with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving skills. Data-driven approach to decision making and performance measurement. Ability to thrive in a fast-paced and More ❯

align development efforts. Maintain high performance standards through coaching, mentoring, and structured performance reviews. Act as an escalation point and be accountable for delivery, quality, and performance. Contribute to continuous improvement in team processes, tooling, and practices. Support career development and succession planning for team members. Experience required Degree in Software Engineering or related discipline. Minimum of More ❯