2 of 2 IT Technician Jobs in Wakefield

Overview We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing comprehensive technical support to our staff and ensuring the smooth operation of our IT systems. This role requires a strong understanding of computer hardware, networking, and … but not limited to Provide basic trouble shooting for hardware, software and network-related issues. Creating documents for resolving complex cases along side Senior IT Technician. Organise and maintain online ticket tracker and update resolution for common issues. Act as primary contact for bespoke software - ensure issues are addressed. … escalate where required to reduce impact on business. Create and control documentation to support user functionality updating as required. Qualifications Proven experience in an IT support role or similar position. Strong knowledge of computer hardware components and troubleshooting techniques. Ability to create and maintain documentation. Excellent customer service skills more »

IT Infrastructure & Projects Technician This is a fantastic opportunity for an IT Support Technician or anyone with an interest in progressing their IT career to widen their skills and knowledge base, and to be a primary factor in the shaping of ongoing IT infrastructure … projects & changes. This role will suit an ambitious individual who is keen to progress their career and be a key member of the IT team. Following your training and introduction period, you will get to spend a significant amount of time helping to redesign, create and implement new business … apps and solutions, whilst providing a cost-effective evaluation of various solutions and approaches. Typical end user IT support will form a small aspect of your role (approximately 20%), especially during your training, assisting with day-to-day tickets of a more complex nature from escalation. However, once you more »