experience of working in an IT service management environment A good understanding of ITIL v4 service management procedures and processes Active Directory management/administration Desirable Cisco CCST/CCNA Experience Essential Working knowledge of Microsoft desktop operating systems and associated applications to deal with 2nd/3rd line user queries/resolutions Knowledge of how to build, configure, administer More ❯
is a plus. Hands-on experience with automation/scripting and configuration management tools such as Ansible. University degree in Computer Science or a related field. Professional certification (e.g., CCNA, CCNP) is preferred. Experience with Cisco switches, routers, firewalls, Catalyst Center, ISE, and WiFi. Desirable Skills: Advanced Excel skills. Strong documentation skills (Visio a plus). Excellent problem-solving skills. More ❯
Birmingham, West Midlands, England, United Kingdom
Reed Talent Solutions
third parties Keep documentation accurate and up to date What You’ll Bring Previous experience in a 1st line support or NOC environment Working knowledge of: Routing & Switching (ideally CCNA-level) Strong communication and problem-solving skills A proactive, "right first time" mindset Contract Details Type: Temporary Rate: £15 per hour Location: Fully on-site in Birmingham Shift Pattern More ❯
