2 of 2 Temporary User Research Jobs in the UK

style. Role Summary The ServiceNow Customer Experience (UX) Lead - ITSM is responsible for shaping, governing, and continuously improving the end-to-end customer and user experience across IT Service Management services delivered through ServiceNow. The role ensures ITSM processes, journeys and digital touchpoints are designed around user needs … ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise end-to-end service journeys using user-centred and design-thinking principles. Ensure consistent user experience across Employee Centre, portals, virtual agents, mobile, and notifications. Champion accessibility, usability, and simplicity across ...

member of the Technology function, you will be responsible for acting as a conduit between operational users and central technology teams, shaping user requirements, scoping studies and Government Green Book–compliant business cases to progress technology initiatives through governance to delivery. Responsibilities: Assist senior stakeholders in the creation … user requirements, scoping studies and business cases, working with operational teams, finance, procurement and technical colleagues as required. Ensure new technology requirements align with existing national products, services and strategic objectives. Act as a key point of advice and escalation for technology projects, programmes, governance and delivery issues. Work ...