Job summary Collaboration Services We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide … NHS Futures - a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions. Main duties of the job Write research plans for, and conduct userresearch for a specific product, service or programme Undertake quantitative research activities such as questionnaire design and analysis of quantitative data. Undertake … qualitative research activities such as interview design, moderation, usability testing, facilitating workshops, contextual enquiry, co-design, ethnographic research. Synthesize and present research findings to non - research colleagues. About us Our work supports the NHS to deliver high quality services for patients and best value for taxpayers. Our staff bring expertise across hundreds of specialisms -- including clinical, operational More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Think Specialist Recruitment
ensuring that each development step aligns with the company's strategic goals and the needs of clinicians and patients. You'll act as a bridge between business, engineering, and user experience teams; guiding product direction, defining priorities, and ensuring high-quality delivery in line with healthcare standards and regulations. This is a 6-month temporary-to-perm position (moving … and refining the product backlog, balancing clinical value, technical feasibility, and business outcomes. Leading Agile ceremonies and supporting teams through sprint planning, prioritisation, and release cycles. Gathering insights through userresearch, stakeholder interviews, and market analysis to inform future developments. Collaborating closely with engineering teams to deliver compliant, high-performance digital and embedded products. Supporting full lifecycle management … interventional or surgical workflows, including documentation systems and imaging environments. Proven ability to manage end-to-end product development - from ideation through to release and iteration. Strong background in userresearch, requirements gathering, and systems definition. Agile or Scrum certification, with hands-on experience leading cross-functional teams. Excellent communication, influencing, and stakeholder management skills. Degree in engineering More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Think Specialist Recruitment
ensuring that each development step aligns with the company's strategic goals and the needs of clinicians and patients. You'll act as a bridge between business, engineering, and user experience teams; guiding product direction, defining priorities, and ensuring high-quality delivery in line with healthcare standards and regulations. This is a 6-month temporary-to-perm position (moving … and refining the product backlog, balancing clinical value, technical feasibility, and business outcomes. Leading Agile ceremonies and supporting teams through sprint planning, prioritisation, and release cycles. Gathering insights through userresearch, stakeholder interviews, and market analysis to inform future developments. Collaborating closely with engineering teams to deliver compliant, high-performance digital and embedded products. Supporting full lifecycle management … interventional or surgical workflows, including documentation systems and imaging environments. Proven ability to manage end-to-end product development - from ideation through to release and iteration. Strong background in userresearch, requirements gathering, and systems definition. Agile or Scrum certification, with hands-on experience leading cross-functional teams. Excellent communication, influencing, and stakeholder management skills. Degree in engineering More ❯
years' experience in service design, particularly if they have worked with Interaction design.Key Responsibilities Apply design thinking and methods to solve complex and detailed problems Identify and use appropriate research methods (e.g., ethnography, primary/secondary research, co-design) to understand customer needs. Synthesise research into actionable insights, themes, and design principles Develop innovative ideas, concepts, and … prototypes that inspire change Plan and facilitate userresearch and co-design workshops with stakeholders Experience with Interaction Design Experience working within the public sector or higher education Enable co-leadership by designing solutions that empower individuals to participate in research and service design activities. Role ContextYou will work within a service design and innovation team that … longer-term innovation, including the role of Artificial Intelligence in transforming operating models and service delivery Working Relationships Internal: Collaborate with colleagues across digital services, planning, communications, operations, and research teams External: Work with schools, government bodies, employers, and suppliers to deliver innovations and manage the design process What We're Looking For Strong experience in service design and More ❯
Job summary Collaboration Services We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide … achieve their potential Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care Optimising the use of digital technology, research, and innovation Delivering value for money Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full … or other targets. Acts as product owner for one or more lower-value products or services; prioritises product requirements and owns a product backlog. Analyses market and/or userresearch, feedback, expert opinion and usage data to understand needs and opportunities. Qualif Essential ITIL Practitioner, VeriSM Foundation or equivalent experience. A recognised management qualification or equivalent experience. More ❯
of a multidisciplinary team, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the opportunity to analyse and rethink the delivery of health and care services and improve delivery … at national scale. Main duties of the job User-centred service design leadership, collaborating with product management to define a vision for services, and share it in a way others can understand across multiple products in your portfolio. Collaborating with user researchers to ensure the needs of users, and organisational objectives are met Using research evidence, design … and negotiation with senior stakeholders to improvehealth outcomes for the public or health professionals Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centred design, and how these help to meet the organisational goals Ensuring our products and services are inclusive, accessible, and equitable Leading, coaching, and line-managing user-centred More ❯