4 of 4 Temporary User Research Jobs in the UK

contact flows, IVR menus, and web triage pathways to eliminate failure demand ahead of major platform migrations. Shape AI & CCaaS Requirements: Translate citizen needs, user journeys, and operational pain points into clear functional specifications, user stories, decision trees, and procurement backlog items for modern CCaaS and conversational … model automated routing solutions. Agile Specification: Develop clear acceptance criteria, process flows, and backlogs consumable by internal IT teams, content designers, and external vendors. User Research & Prototyping: Plan and facilitate testing sessions with Hackney residents and staff to iterate both interim service tweaks and future AI interaction flows. ...

voicebots/chatbots), Robotic Process Automation (RPA) for legacy system bridging, and omnichannel CCaaS platforms. Empower & Coach Teams: Build and support multidisciplinary teams (developers, user researchers, service designers, business analysts) to deliver exceptional outcomes. Stakeholder Alignment: Negotiate and align competing directorate priorities around a unified Shared Front Door model. … political environments. Strategic Communication: Ability to translate complex technical, AI, and architectural concepts into clear, persuasive language for non-technical leaders and elected members. User-Centric Approach: Champion resident needs, accessibility, and the protection of vulnerable cohorts. Commercial Expertise: Experience with soft market engagement, tenders, and supplier management. Desirable ...

Senior User Researcher 12 Month Contract Up to £554 per Day Inside IR35 Senior User Researcher - GDS Central Government BPSS Eligible We're supporting a major Central Government programme seeking an experienced Senior User Researcher to join a multidisciplinary digital team delivering critical public services click apply ...

User Researcher - GDS - BPSS Location: London (Hybrid Working) Duration: 12 Months Rate: £477 per day IR35 Status: Inside IR35 Clearance: BPSS Required We're supporting a major public sector digital programme and are looking for an experienced User Researcher to join a multidisciplinary team delivering citizen-focused digital ...