1 of 1 User-Centered Design (UCD) Jobs in Birmingham

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. The skills, knowledge and experience you need: Service Design Expertise : Proven experience designing end-to-end, front-to-back services that address complex challenges across departments or business areas. User-Centred Design : Strong ability … to apply evidence-based design principles that meet user, colleague, and organisational needs. Strategic Communication : Skilled in engaging and influencing stakeholders at all levels to support design decisions and service outcomes. Collaboration & Facilitation : Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary groups. Mentorship & Community Engagement : Experience mentoring others and contributing to … a culture of openness, learning, and shared practice within the service design community. Tools & Visualisation : Confident in using service design tools, storytelling, and visualisation techniques to articulate service journeys and performance insights. Design with Purpose: What you'll do As our new Senior Service Designer, you'll lead efforts to understand and improve service More ❯