2 of 2 Remote User-Centered Design (UCD) Jobs in Scotland

collaborate across Sky to shape the transformation of digital tools and journeys used by our Contact Centre advisors, Engineers, and Retail colleagues. Your work will directly inform the design of intuitive, effective experiences that empower our frontline teams to deliver exceptional service. You'll champion user needs, uncover insights through qualitative and quantitative research, and help … build a thriving research culture across the organisation. This role sits within the Customer Experience Centre of Excellence, supporting CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time callers to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What … resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There More ❯

and data strategies. The role includes delivering a digital-first channel strategy, increasing self-service and digital containment, and embedding a data and insight-driven approach to service design, operational optimisation, and performance improvement. The opportunity can be based in Glasgow, Darlington or Llandudno (regular travel to the Glasgow office will be required for those based elsewhere). … scale organisations. Experience managing large teams in excess of 100, significant budgets in excess of £10 million and third-party suppliers. Strong background in user-centred design, agile delivery, and digital best practice. Skilled in modern digital platforms and driving transformation at scale. Proven ability to lead data strategy, governance, and ethical data use. Excellent communicator More ❯