Service Desk L1/L2 Team Leader JBLE1 NI
- Hiring Organisation
- Version 1
- Location
- Belfast, UK
Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities ...