2nd Line Desktop Support Contracts

Second Line Desktop Support
UK

The median Second Line Desktop Support daily rate in the UK is £195 according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
9 Jun 2024		 Same period 2023 Same period 2022
Rank 576 637 732
Rank change year-on-year +61 +95 -47
Contract jobs requiring a 2nd Line Desktop Support 26 58 124
As % of all contract jobs advertised in the UK 0.060% 0.10% 0.14%
As % of the Job Titles category 0.065% 0.11% 0.15%
Number of daily rates quoted 23 36 83
10th Percentile £150 £174 £151
25th Percentile £171 £200 £185
Median daily rate (50th Percentile) £195 £205 £205
Median % change year-on-year -4.92% +0.04% +17.14%
75th Percentile £208 £233 £249
90th Percentile £210 £263 £250
UK excluding London median daily rate £198 £205 £195
% change year-on-year -3.66% +5.13% +23.81%
Number of hourly rates quoted 0 2 17
10th Percentile - £18.93 £12.33
25th Percentile - £19.56 £16.11
Median hourly rate - £21.25 £18.00
Median % change year-on-year - +18.06% -14.49%
75th Percentile - £23.06 £21.00
90th Percentile - £23.78 £22.66
UK excluding London median hourly rate - £19.00 £17.50
% change year-on-year - +8.57% -16.86%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,232 52,519 83,570
% of contract IT jobs with a recognized job title 92.87% 94.52% 95.34%
Number of daily rates quoted 25,887 36,654 58,907
10th Percentile £280 £313 £315
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +6.60%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +8.68%
Number of hourly rates quoted 2,899 1,488 1,954
10th Percentile £12.86 £14.25 £12.60
25th Percentile £16.30 £19.39 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +16.28%
75th Percentile £61.88 £65.75 £49.75
90th Percentile £73.75 £76.33 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +7.17%

2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Desktop Support.

Daily rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Desktop Support.

Hourly rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +63 25 £195 -4.88%
UK excluding London +23 18 £198 -3.66%
London +72 8 £150 -28.57%
South West +10 7 £190 -6.86%
North of England +28 6 £198 +46.30%
Yorkshire +14 4 £198 -
South East -3 4 £205 -0.09%
Work from Home +90 1 - -
North West +13 1 £248 +83.33%
North East - 1 £195 -
Northern Ireland - 1 - -

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, 2nd Line Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Desktop Support in the job title.

1 19 (73.08%) Windows
2 17 (65.38%) Microsoft 365
3 13 (50.00%) Microsoft
4 11 (42.31%) SCCM
5 10 (38.46%) Microsoft Office
6 9 (34.62%) Active Directory
7 8 (30.77%) Microsoft Exchange
7 8 (30.77%) Windows 10
8 6 (23.08%) LAN
8 6 (23.08%) Wi-Fi
9 5 (19.23%) ITIL
10 4 (15.38%) SharePoint
10 4 (15.38%) DNS
10 4 (15.38%) Cisco
10 4 (15.38%) Microsoft Intune
11 3 (11.54%) VMware Infrastructure
11 3 (11.54%) WebEx
11 3 (11.54%) OneDrive
11 3 (11.54%) Patch Management
11 3 (11.54%) Security Patching
11 3 (11.54%) Azure
11 3 (11.54%) Ivanti
11 3 (11.54%) VLAN
11 3 (11.54%) Degree
11 3 (11.54%) XMPP
11 3 (11.54%) Service Management
11 3 (11.54%) VMware
11 3 (11.54%) AppManager
11 3 (11.54%) VPN
11 3 (11.54%) WAN

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (30.77%) Microsoft Exchange
2 4 (15.38%) SharePoint
Applications
1 10 (38.46%) Microsoft Office
Cloud Services
1 17 (65.38%) Microsoft 365
2 3 (11.54%) Azure
2 3 (11.54%) OneDrive
Communications & Networking
1 6 (23.08%) LAN
1 6 (23.08%) Wi-Fi
2 4 (15.38%) DNS
3 3 (11.54%) DHCP
3 3 (11.54%) VLAN
3 3 (11.54%) VPN
3 3 (11.54%) WAN
3 3 (11.54%) WebEx
4 1 (3.85%) HTTP
4 1 (3.85%) SAN
4 1 (3.85%) TCP/IP
General
1 2 (7.69%) Manufacturing
1 2 (7.69%) Social Skills
2 1 (3.85%) Banking
2 1 (3.85%) Electronics
2 1 (3.85%) Finance
2 1 (3.85%) French Language
2 1 (3.85%) Marketing
2 1 (3.85%) Public Sector
2 1 (3.85%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (11.54%) XMPP
2 1 (3.85%) CSS
2 1 (3.85%) XML
Miscellaneous
1 1 (3.85%) Video Conferencing
Operating Systems
1 19 (73.08%) Windows
2 8 (30.77%) Windows 10
Processes & Methodologies
1 5 (19.23%) ITIL
2 3 (11.54%) Patch Management
2 3 (11.54%) Security Patching
2 3 (11.54%) Service Management
3 1 (3.85%) Business Continuity
3 1 (3.85%) Business Intelligence
3 1 (3.85%) Customer Experience
3 1 (3.85%) Digital Marketing
3 1 (3.85%) High Availability
3 1 (3.85%) Incident Management
3 1 (3.85%) Migration
3 1 (3.85%) Mobile Device Management
3 1 (3.85%) Programme Management
Programming Languages
1 1 (3.85%) JavaScript
1 1 (3.85%) PowerShell
Qualifications
1 3 (11.54%) Degree
2 1 (3.85%) A+ Certification
2 1 (3.85%) MCP
2 1 (3.85%) Microsoft Certification
System Software
1 9 (34.62%) Active Directory
2 3 (11.54%) VMware Infrastructure
Systems Management
1 11 (42.31%) SCCM
2 4 (15.38%) Microsoft Intune
3 3 (11.54%) AppManager
4 1 (3.85%) Jamf Pro
Vendors
1 13 (50.00%) Microsoft
2 4 (15.38%) Cisco
3 3 (11.54%) Ivanti
3 3 (11.54%) VMware
4 1 (3.85%) Apple
4 1 (3.85%) Avaya
4 1 (3.85%) Citrix
4 1 (3.85%) Dell
4 1 (3.85%) EMC
4 1 (3.85%) HP
4 1 (3.85%) SAP