ITIL Contracts with Work from Home Options

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 50 56 61
Rank change year-on-year +6 +5 +4
Contract jobs citing ITIL 560 946 1,771
As % of all contract jobs with a WFH option 3.83% 3.93% 4.01%
As % of the Processes & Methodologies category 4.37% 4.38% 4.41%
Number of daily rates quoted 409 682 1,304
10th Percentile £204 £217 £258
25th Percentile £410 £400 £400
Median daily rate (50th Percentile) £500 £495 £500
Median % change year-on-year +1.01% -1.00% +13.95%
75th Percentile £575 £588 £593
90th Percentile £638 £700 £671
UK median daily rate £475 £473 £475
% change year-on-year +0.42% -0.42% +11.76%
Number of hourly rates quoted 14 14 40
10th Percentile £13.48 £12.95 £14.78
25th Percentile £16.05 £16.16 £17.62
Median hourly rate £22.12 £21.71 £22.50
Median % change year-on-year +1.89% -3.51% +25.00%
75th Percentile £42.88 £45.63 £34.06
90th Percentile £61.17 £55.65 £78.00
UK median hourly rate £17.69 £17.50 £16.00
% change year-on-year +1.09% +9.38% -14.67%

All Process and Methodology Skills
Work from Home

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 12,820 21,608 40,174
As % of all contract jobs with a WFH option 87.57% 89.66% 91.02%
Number of daily rates quoted 8,645 15,332 29,227
10th Percentile £325 £363 £363
25th Percentile £425 £450 £438
Median daily rate (50th Percentile) £525 £543 £525
Median % change year-on-year -3.23% +3.33% +6.06%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 572 503 516
10th Percentile £14.89 £18.49 £14.50
25th Percentile £24.19 £25.85 £20.75
Median hourly rate £43.00 £52.50 £40.00
Median % change year-on-year -18.10% +31.25% +66.67%
75th Percentile £60.00 £67.50 £57.72
90th Percentile £75.00 £78.60 £71.25
UK median hourly rate £36.50 £36.25 £25.68
% change year-on-year +0.69% +41.16% +9.74%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with a WFH option

ITIL
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing ITIL.

ITIL daily rate for jobs with a WFH option

ITIL
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing ITIL over the 6 months to 1 June 2024.

ITIL daily rate histogram for jobs with a WFH option

ITIL
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing ITIL.

ITIL hourly rate for jobs with a WFH option

ITIL
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing ITIL over the 6 months to 1 June 2024.

ITIL hourly rate histogram for jobs with a WFH option

ITIL
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (8.04%) Microsoft Exchange
2 24 (4.29%) Confluence
3 22 (3.93%) SharePoint
4 17 (3.04%) SharePoint Server
5 7 (1.25%) IBM HTTP Server
5 7 (1.25%) WebSphere
5 7 (1.25%) WebSphere Application Server
5 7 (1.25%) WebSphere Portal
6 3 (0.54%) SharePoint 2010
7 2 (0.36%) Adobe Experience Manager
7 2 (0.36%) CMS
7 2 (0.36%) Exchange Server 2007
7 2 (0.36%) Exchange Server 2010
7 2 (0.36%) IIS
8 1 (0.18%) Oracle Application Server
8 1 (0.18%) Oracle Workflow
8 1 (0.18%) Red Hat Fuse
8 1 (0.18%) SAS
8 1 (0.18%) WebLogic
Applications
1 26 (4.64%) Microsoft Office
2 13 (2.32%) Microsoft Excel
3 5 (0.89%) Microsoft PowerPoint
4 3 (0.54%) MS Visio
5 2 (0.36%) Microsoft Project
6 1 (0.18%) Chatbot
6 1 (0.18%) SPSS
Business Applications
1 13 (2.32%) Remedy ITSM
2 3 (0.54%) Oracle Financials
2 3 (0.54%) SAP S/4HANA
3 2 (0.36%) Oracle Assets
3 2 (0.36%) Oracle iProcurement
3 2 (0.36%) Oracle Payables
3 2 (0.36%) Oracle Procure-to-Pay
3 2 (0.36%) Oracle Receivables
3 2 (0.36%) SAP WM
3 2 (0.36%) Shopify
4 1 (0.18%) assyst
4 1 (0.18%) Dynamics GP
4 1 (0.18%) Oracle 11i
4 1 (0.18%) Oracle AGIS
4 1 (0.18%) Oracle EBS
4 1 (0.18%) Oracle E-Business Tax
4 1 (0.18%) Oracle Internet Expenses
4 1 (0.18%) Oracle Subledger Accounting
4 1 (0.18%) Oracle TCA
4 1 (0.18%) SAP HCM
Cloud Services
1 99 (17.68%) Azure
2 72 (12.86%) Microsoft 365
3 34 (6.07%) Entra ID
4 31 (5.54%) Power Platform
5 30 (5.36%) AWS
6 21 (3.75%) Azure Monitor
7 20 (3.57%) Azure Storage
8 17 (3.04%) IaaS
9 14 (2.50%) Azure Stack
10 10 (1.79%) PaaS
11 7 (1.25%) SaaS
12 6 (1.07%) Azure DevOps
13 5 (0.89%) Dynamics 365
13 5 (0.89%) OneDrive
13 5 (0.89%) Serverless
14 4 (0.71%) GCP
15 3 (0.54%) Amazon EC2
15 3 (0.54%) Cloud Computing
15 3 (0.54%) Mimecast
15 3 (0.54%) SuccessFactors
Communications & Networking
1 64 (11.43%) Firewall
2 36 (6.43%) DNS
3 29 (5.18%) DHCP
4 23 (4.11%) BGP
5 22 (3.93%) SAN
6 14 (2.50%) TCP/IP
7 11 (1.96%) Cisco ASA
8 10 (1.79%) WAN
9 9 (1.61%) EIGRP
9 9 (1.61%) HTTP
9 9 (1.61%) NetScaler
9 9 (1.61%) OSPF
10 8 (1.43%) IPsec
10 8 (1.43%) SNMP
10 8 (1.43%) Wi-Fi
11 7 (1.25%) Cisco Firepower
11 7 (1.25%) Cisco ISE
11 7 (1.25%) HSRP
12 6 (1.07%) NAS
12 6 (1.07%) Spanning Tree
Database & Business Intelligence
1 21 (3.75%) Power BI
2 17 (3.04%) SQL Server
3 5 (0.89%) SQL Server Reporting Services
4 4 (0.71%) MySQL
4 4 (0.71%) Relational Database
5 3 (0.54%) Amazon RDS
5 3 (0.54%) Metadata
5 3 (0.54%) NonStop SQL
5 3 (0.54%) Oracle Database
5 3 (0.54%) Oracle Database 10g
5 3 (0.54%) Oracle Reports
5 3 (0.54%) PowerPivot
6 2 (0.36%) Azure SQL Database
6 2 (0.36%) Data Mining
6 2 (0.36%) Elasticsearch
6 2 (0.36%) Microsoft Power View
6 2 (0.36%) Oracle BI EE
6 2 (0.36%) Qlik Sense
7 1 (0.18%) DynamoDB
7 1 (0.18%) Oracle Database 12c
Development Applications
1 40 (7.14%) JIRA
2 9 (1.61%) Rational DOORS
3 5 (0.89%) IBM UrbanCode
4 4 (0.71%) Oracle Forms
5 3 (0.54%) Jenkins
5 3 (0.54%) Selenium
6 2 (0.36%) Artifactory
6 2 (0.36%) JMeter
6 2 (0.36%) Maven
6 2 (0.36%) SoapUI
6 2 (0.36%) Subversion
7 1 (0.18%) Git
7 1 (0.18%) Oracle APEX
7 1 (0.18%) Zephyr
General
1 192 (34.29%) Social Skills
2 105 (18.75%) Finance
3 76 (13.57%) Public Sector
4 60 (10.71%) Analytical Skills
5 39 (6.96%) Banking
6 35 (6.25%) Telecoms
7 26 (4.64%) Presentation Skills
8 21 (3.75%) Documentation Skills
9 15 (2.68%) Organisational Skills
10 11 (1.96%) Marketing
11 10 (1.79%) Influencing Skills
11 10 (1.79%) Manufacturing
12 8 (1.43%) Retail
13 7 (1.25%) Police
14 5 (0.89%) Publishing
15 4 (0.71%) Aeronautics
15 4 (0.71%) Aerospace
16 3 (0.54%) Advertising
16 3 (0.54%) Back Office
16 3 (0.54%) Inclusion and Diversity
Job Titles
1 73 (13.04%) Analyst
2 56 (10.00%) Senior
3 52 (9.29%) Service Manager
4 51 (9.11%) Architect
5 36 (6.43%) Consultant
6 34 (6.07%) Developer
7 28 (5.00%) Service Analyst
8 27 (4.82%) Support Specialist
9 26 (4.64%) Project Manager
10 25 (4.46%) Business Analyst
10 25 (4.46%) Infrastructure Engineer
11 21 (3.75%) Support Engineer
11 21 (3.75%) Transition Manager
12 20 (3.57%) Active Directory Support
12 20 (3.57%) Lead
12 20 (3.57%) Service Desk Analyst
12 20 (3.57%) Service Transition Manager
13 18 (3.21%) IT Analyst
13 18 (3.21%) Service Architect
13 18 (3.21%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 20 (3.57%) ARM Templates
1 20 (3.57%) Web Services
2 14 (2.50%) Middleware
3 13 (2.32%) CSS
4 10 (1.79%) HTML
5 9 (1.61%) J2EE
6 8 (1.43%) .NET
6 8 (1.43%) REST
7 6 (1.07%) Jinja
7 6 (1.07%) XML
8 5 (0.89%) SOAP
9 3 (0.54%) AngularJS
9 3 (0.54%) Kafka
9 3 (0.54%) Oracle Fusion
10 2 (0.36%) Elastic Stack
10 2 (0.36%) jQuery
10 2 (0.36%) Sass
10 2 (0.36%) Spring MVC
10 2 (0.36%) Twitter Bootstrap
10 2 (0.36%) VML
Miscellaneous
1 30 (5.36%) Management Information System
2 29 (5.18%) PKI
2 29 (5.18%) Self-Motivation
3 25 (4.46%) CMDB
4 16 (2.86%) Data Centre
5 14 (2.50%) Private Cloud
6 11 (1.96%) Virtual Team
7 8 (1.43%) Onboarding
8 7 (1.25%) Clustering
8 7 (1.25%) Cyber Threat
9 6 (1.07%) Video Conferencing
10 5 (0.89%) Security Posture
11 4 (0.71%) Distributed Denial-of-Service
11 4 (0.71%) Linux Command Line
11 4 (0.71%) Operational Technology
12 3 (0.54%) Foreign Exchange (FX)
12 3 (0.54%) Freedom of Information
12 3 (0.54%) Legacy Systems
13 2 (0.36%) Product Ownership
13 2 (0.36%) VAX
Operating Systems
1 126 (22.50%) Windows
2 61 (10.89%) Linux
3 51 (9.11%) Windows Server
4 33 (5.89%) Windows Server 2016
5 26 (4.64%) Windows 10
6 23 (4.11%) Windows Server 2019
7 21 (3.75%) Unix
8 13 (2.32%) Ubuntu
9 10 (1.79%) Debian
10 6 (1.07%) Android
11 5 (0.89%) Apple iOS
12 4 (0.71%) Mac OS
12 4 (0.71%) Red Hat Enterprise Linux
12 4 (0.71%) Solaris
12 4 (0.71%) Windows Server 2012
13 3 (0.54%) AIX
13 3 (0.54%) OpenVMS
13 3 (0.54%) VMS
14 2 (0.36%) Windows Server 2003
15 1 (0.18%) Mac OS X
Processes & Methodologies
1 226 (40.36%) Service Management
2 177 (31.61%) ITSM
3 125 (22.32%) Agile
4 95 (16.96%) Change Management
5 87 (15.54%) Problem-Solving
6 76 (13.57%) DevOps
7 73 (13.04%) Service Delivery
8 69 (12.32%) Problem Management
9 62 (11.07%) Customer Service
9 62 (11.07%) Incident Management
10 56 (10.00%) Stakeholder Management
11 54 (9.64%) Continuous Improvement
12 53 (9.46%) Configuration Management
13 45 (8.04%) Service Design
14 40 (7.14%) Project Management
15 36 (6.43%) Infrastructure Engineering
16 34 (6.07%) Asset Management
17 33 (5.89%) Disaster Recovery
17 33 (5.89%) PRINCE2
17 33 (5.89%) Release Management
Programming Languages
1 51 (9.11%) PowerShell
2 34 (6.07%) SQL
3 26 (4.64%) C#
4 22 (3.93%) VBScript
5 20 (3.57%) Bicep
5 20 (3.57%) Python
5 20 (3.57%) VB
6 15 (2.68%) JavaScript
7 8 (1.43%) Perl
8 6 (1.07%) Java
8 6 (1.07%) Tcl
9 4 (0.71%) Bash
9 4 (0.71%) C++
10 3 (0.54%) COBOL
10 3 (0.54%) DCL
10 3 (0.54%) VB.NET
11 2 (0.36%) Shell Script
12 1 (0.18%) ABAP
12 1 (0.18%) PL/SQL
12 1 (0.18%) VBA
Qualifications
1 180 (32.14%) Security Cleared
2 149 (26.61%) SC Cleared
3 84 (15.00%) Degree
4 71 (12.68%) DV Cleared
5 60 (10.71%) ITIL Certification
6 32 (5.71%) ITIL Foundation Certificate
7 23 (4.11%) Microsoft Certification
8 20 (3.57%) BPSS Clearance
9 17 (3.04%) Cisco Certification
10 15 (2.68%) MCSE
11 11 (1.96%) CCNP
12 9 (1.61%) CCNA
12 9 (1.61%) TOGAF Certification
13 8 (1.43%) Computer Science Degree
14 7 (1.25%) Master's Degree
14 7 (1.25%) PMI Certification
14 7 (1.25%) PMP
15 6 (1.07%) Azure Certification
15 6 (1.07%) PRINCE2 Certification
16 5 (0.89%) ISEB
Quality Assurance & Compliance
1 66 (11.79%) SLA
2 16 (2.86%) Government Security Classifications
3 13 (2.32%) QA
4 11 (1.96%) ISO/IEC 20000
5 10 (1.79%) Disclosure Scotland
6 7 (1.25%) COBIT
7 6 (1.07%) ISO/IEC 27001
7 6 (1.07%) PCI DSS
8 3 (0.54%) Accessibility
8 3 (0.54%) PMO
9 2 (0.36%) Cyber Essentials
9 2 (0.36%) ISO 9001
9 2 (0.36%) NIST
10 1 (0.18%) Cyber Essentials PLUS
10 1 (0.18%) GDPR
10 1 (0.18%) ISO 22301
10 1 (0.18%) NCSC
10 1 (0.18%) Sarbanes-Oxley
System Software
1 84 (15.00%) Active Directory
2 25 (4.46%) Virtual Machines
3 23 (4.11%) Virtual Desktop
4 22 (3.93%) VMware Infrastructure
5 7 (1.25%) Firmware
6 6 (1.07%) Hyper-V
7 5 (0.89%) vSphere
8 3 (0.54%) BitLocker
9 2 (0.36%) XenDesktop
10 1 (0.18%) Citrix Hypervisor
10 1 (0.18%) Snort
10 1 (0.18%) VMware NSX
10 1 (0.18%) XenApp
Systems Management
1 46 (8.21%) SCCM
2 36 (6.43%) SCOM
3 34 (6.07%) Microsoft Intune
4 26 (4.64%) WSUS
5 21 (3.75%) Ansible
6 20 (3.57%) Active Directory Federation Services
6 20 (3.57%) Kubernetes
7 8 (1.43%) Control-M
8 6 (1.07%) Puppet
9 5 (0.89%) AirWatch
10 4 (0.71%) Terraform
11 3 (0.54%) EMC NetWorker
11 3 (0.54%) Nagios
11 3 (0.54%) Progress Chef
12 2 (0.36%) BladeLogic
12 2 (0.36%) HP Data Protector
12 2 (0.36%) ITRS Geneos
12 2 (0.36%) NetBackup
12 2 (0.36%) OpenView
12 2 (0.36%) Salt
Vendors
1 147 (26.25%) Microsoft
2 105 (18.75%) ServiceNow
3 47 (8.39%) VMware
4 36 (6.43%) Cisco
5 29 (5.18%) Citrix
6 19 (3.39%) Atlassian
7 15 (2.68%) Oracle
7 15 (2.68%) Red Hat
8 14 (2.50%) HP
8 14 (2.50%) IBM
8 14 (2.50%) Remedy
9 13 (2.32%) BT
9 13 (2.32%) Qualys
9 13 (2.32%) SolarWinds
10 12 (2.14%) Palo Alto
10 12 (2.14%) SAP
11 9 (1.61%) EMC
12 6 (1.07%) Google
12 6 (1.07%) Juniper
13 5 (0.89%) F5