1st/2nd Line Support Analyst Jobs in England

1st/2nd Line Support Analyst
UK > England

The median 1st/2nd Line Support Analyst salary in England is £30,500 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 818 836 1100
Rank change year-on-year +18 +264 -271
Permanent jobs requiring a 1st/2nd Line Support Analyst 34 43 100
As % of all permanent jobs advertised in England 0.036% 0.052% 0.070%
As % of the Job Titles category 0.038% 0.057% 0.073%
Number of salaries quoted 28 41 89
10th Percentile £26,250 £25,000 £22,000
25th Percentile £28,444 £26,250 £23,500
Median annual salary (50th Percentile) £30,500 £29,000 £26,000
Median % change year-on-year +5.17% +11.54% +5.26%
75th Percentile £36,688 £33,750 £33,000
90th Percentile £45,750 £42,500 £35,000
UK median annual salary £30,500 £29,000 £26,000
% change year-on-year +5.17% +11.54% +6.78%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 89,103 75,397 137,915
% of permanent jobs with a recognized job title 94.59% 91.21% 95.93%
Number of salaries quoted 65,080 49,497 75,489
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,402 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st/2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st/2nd Line Support Analyst in England

1st/2nd Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Analyst in England.

Salary trend for 1st/2nd Line Support Analyst in England

1st/2nd Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 1st/2nd Line Support Analyst in England over the 6 months to 9 June 2024.

Salary histogram for 1st/2nd Line Support Analyst in England

1st/2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the England region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +54 18 £35,000 +17.65%
South East +2 11 £27,500 -8.33% 1
Midlands -31 3 £28,500 +10.68%
East Midlands -34 2 £28,500 +10.68%
East of England -17 1 £22,500 -13.46%
North of England - 1 £30,000 - 1
West Midlands - 1 - -
Yorkshire - 1 £30,000 -
1st/2nd Line Support Analyst
UK

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 9 June 2024, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st/2nd Line Support Analyst in the job title.

1 22 (64.71%) Microsoft 365
1 22 (64.71%) Windows
2 20 (58.82%) Microsoft
3 19 (55.88%) Active Directory
4 18 (52.94%) Customer Service
5 16 (47.06%) Social Skills
6 14 (41.18%) Problem-Solving
7 11 (32.35%) Microsoft Exchange
8 10 (29.41%) SLA
9 9 (26.47%) Citrix
9 9 (26.47%) Change Management
9 9 (26.47%) ITSM
10 7 (20.59%) Law
10 7 (20.59%) Microsoft Office
10 7 (20.59%) Azure
10 7 (20.59%) Windows Server
10 7 (20.59%) ServiceNow
11 6 (17.65%) OneDrive
11 6 (17.65%) ITIL
12 5 (14.71%) DHCP
12 5 (14.71%) DNS
12 5 (14.71%) Avaya
12 5 (14.71%) Adobe
12 5 (14.71%) Firewall
12 5 (14.71%) Service Delivery
12 5 (14.71%) AWS
12 5 (14.71%) VLAN
12 5 (14.71%) AWS Certification
12 5 (14.71%) Structured Cabling
12 5 (14.71%) Apple iOS

1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (32.35%) Microsoft Exchange
2 4 (11.76%) SharePoint
Applications
1 7 (20.59%) Microsoft Office
Cloud Services
1 22 (64.71%) Microsoft 365
2 7 (20.59%) Azure
3 6 (17.65%) OneDrive
4 5 (14.71%) AWS
4 5 (14.71%) Entra ID
5 1 (2.94%) Mimecast
Communications & Networking
1 5 (14.71%) DHCP
1 5 (14.71%) DNS
1 5 (14.71%) Firewall
1 5 (14.71%) Structured Cabling
1 5 (14.71%) VLAN
2 1 (2.94%) Intranet
Database & Business Intelligence
1 2 (5.88%) SQL Server
General
1 16 (47.06%) Social Skills
2 7 (20.59%) Law
3 4 (11.76%) Analytical Skills
3 4 (11.76%) Legal
3 4 (11.76%) Manufacturing
4 3 (8.82%) Documentation Skills
5 2 (5.88%) Finance
6 1 (2.94%) Back Office
Miscellaneous
1 3 (8.82%) Driving Licence
1 3 (8.82%) iPhone
2 2 (5.88%) Self-Motivation
3 1 (2.94%) iPad
Operating Systems
1 22 (64.71%) Windows
2 7 (20.59%) Windows Server
3 5 (14.71%) Apple iOS
3 5 (14.71%) Windows 10
3 5 (14.71%) Windows Server 2019
Processes & Methodologies
1 18 (52.94%) Customer Service
2 14 (41.18%) Problem-Solving
3 9 (26.47%) Change Management
3 9 (26.47%) ITSM
4 6 (17.65%) ITIL
5 5 (14.71%) Data Loss Prevention
5 5 (14.71%) Mobile Device Management
5 5 (14.71%) Service Delivery
6 4 (11.76%) Incident Management
6 4 (11.76%) User Experience
7 2 (5.88%) Active Listening
7 2 (5.88%) Information Security
7 2 (5.88%) Investment Management
7 2 (5.88%) Stakeholder Management
8 1 (2.94%) Collaborative Culture
8 1 (2.94%) Customer-Centric Approach
8 1 (2.94%) Customer-Centricity
8 1 (2.94%) Inventory Control
8 1 (2.94%) Inventory Management
8 1 (2.94%) Proactive Monitoring
Qualifications
1 5 (14.71%) AWS Certification
2 4 (11.76%) A+ Certification
2 4 (11.76%) Degree
2 4 (11.76%) Microsoft Certification
3 3 (8.82%) DV Cleared
3 3 (8.82%) Network+ Certification
3 3 (8.82%) Security Cleared
Quality Assurance & Compliance
1 10 (29.41%) SLA
System Software
1 19 (55.88%) Active Directory
2 5 (14.71%) Virtual Desktop
3 1 (2.94%) XenApp
3 1 (2.94%) XenDesktop
Systems Management
1 4 (11.76%) Jamf Pro
2 3 (8.82%) WSUS
3 1 (2.94%) Microsoft Intune
3 1 (2.94%) SCCM
Vendors
1 20 (58.82%) Microsoft
2 9 (26.47%) Citrix
3 7 (20.59%) ServiceNow
4 5 (14.71%) Adobe
4 5 (14.71%) Avaya
5 3 (8.82%) HP
6 2 (5.88%) Google
7 1 (2.94%) Ivanti