Service Desk Analyst Jobs in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £26,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 388 443 542
Rank change year-on-year +55 +99 -49
Permanent jobs requiring a Service Desk Analyst 605 552 852
As % of all permanent jobs advertised in England 0.66% 0.66% 0.60%
As % of the Job Titles category 0.70% 0.72% 0.63%
Number of salaries quoted 483 477 676
10th Percentile £21,750 £21,500 £20,638
25th Percentile £23,500 £23,500 £22,000
Median annual salary (50th Percentile) £26,500 £26,500 £25,500
Median % change year-on-year - +3.92% +6.25%
75th Percentile £30,250 £33,750 £29,513
90th Percentile £37,500 £37,500 £33,750
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,182 76,808 135,607
% of permanent jobs with a recognized job title 94.72% 91.28% 96.02%
Number of salaries quoted 63,611 49,955 75,079
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £71,082 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Analyst in England.

Salary trend for Service Desk Analyst in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 1 June 2024.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +105 201 £24,150 -0.72% 22
North West +30 99 £23,500 -6.00% 8
South East -61 94 £26,000 - 17
London +46 89 £32,500 - 4
Midlands +27 89 £27,500 - 11
Yorkshire +96 77 £24,500 +5.60% 11
South West +16 68 £27,500 - 6
East of England +18 63 £26,500 +10.42% 19
West Midlands +11 58 £25,000 -12.28% 8
East Midlands -3 31 £28,165 +9.38% 3
North East +4 25 £24,250 -3.00% 5
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 1 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 328 (54.21%) Microsoft
2 288 (47.60%) Windows
3 281 (46.45%) Active Directory
4 279 (46.12%) Social Skills
5 263 (43.47%) Microsoft 365
6 260 (42.98%) Customer Service
7 182 (30.08%) ITIL
8 143 (23.64%) Problem-Solving
9 137 (22.64%) Microsoft Office
10 114 (18.84%) SLA
11 96 (15.87%) Windows 10
12 95 (15.70%) Analytical Skills
13 90 (14.88%) ITSM
14 73 (12.07%) Microsoft Exchange
14 73 (12.07%) Azure
15 66 (10.91%) ServiceNow
15 66 (10.91%) Incident Management
16 62 (10.25%) Windows Server
17 60 (9.92%) LAN
18 58 (9.59%) Finance
19 53 (8.76%) Service Management
20 52 (8.60%) VPN
21 47 (7.77%) TCP/IP
22 44 (7.27%) SharePoint
23 43 (7.11%) DNS
24 40 (6.61%) Retail
24 40 (6.61%) Degree
25 39 (6.45%) Time Management
25 39 (6.45%) Android
26 38 (6.28%) Firewall

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (12.07%) Microsoft Exchange
2 44 (7.27%) SharePoint
3 3 (0.50%) IBM Notes
4 2 (0.33%) Confluence
4 2 (0.33%) Exchange Server 2003
4 2 (0.33%) Exchange Server 2007
4 2 (0.33%) Exchange Server 2010
4 2 (0.33%) Exchange Server 2013
5 1 (0.17%) CMS
5 1 (0.17%) IBM Domino
Applications
1 137 (22.64%) Microsoft Office
2 21 (3.47%) Microsoft Excel
3 13 (2.15%) Microsoft PowerPoint
4 2 (0.33%) Chatbot
4 2 (0.33%) Microsoft Project
4 2 (0.33%) MS Visio
Business Applications
1 2 (0.33%) assyst
1 2 (0.33%) Elite 3E
2 1 (0.17%) Carpe Diem
2 1 (0.17%) Remedy ITSM
Cloud Services
1 263 (43.47%) Microsoft 365
2 73 (12.07%) Azure
3 25 (4.13%) SaaS
4 23 (3.80%) Entra ID
5 21 (3.47%) Mimecast
6 15 (2.48%) OneDrive
7 4 (0.66%) PaaS
8 3 (0.50%) AWS
8 3 (0.50%) Dynamics 365
8 3 (0.50%) Power Automate
9 2 (0.33%) GCP
9 2 (0.33%) Google Drive
9 2 (0.33%) Google Workspace
9 2 (0.33%) WhatsApp
10 1 (0.17%) Azure Monitor
10 1 (0.17%) Power Platform
Communications & Networking
1 60 (9.92%) LAN
2 52 (8.60%) VPN
3 47 (7.77%) TCP/IP
4 43 (7.11%) DNS
5 38 (6.28%) Firewall
6 35 (5.79%) WAN
7 34 (5.62%) VoIP
8 27 (4.46%) DHCP
9 18 (2.98%) Internet
9 18 (2.98%) Wireless
10 15 (2.48%) Remote Desktop
11 11 (1.82%) Broadband
12 10 (1.65%) Wi-Fi
13 4 (0.66%) SAN
14 2 (0.33%) Intranet
14 2 (0.33%) VLAN
15 1 (0.17%) Cisco IOS
15 1 (0.17%) IP Telephony
15 1 (0.17%) SSH
15 1 (0.17%) WebEx
Database & Business Intelligence
1 5 (0.83%) SQL Server
2 2 (0.33%) SQL Server Integration Services
2 2 (0.33%) SQL Server Reporting Services
3 1 (0.17%) Oracle Reports
3 1 (0.17%) Power BI
Development Applications
1 20 (3.31%) JIRA
General
1 279 (46.12%) Social Skills
2 95 (15.70%) Analytical Skills
3 58 (9.59%) Finance
4 40 (6.61%) Retail
5 37 (6.12%) Law
5 37 (6.12%) Telecoms
6 22 (3.64%) Inclusion and Diversity
7 21 (3.47%) Digital Economy
8 20 (3.31%) Legal
9 11 (1.82%) Public Sector
10 8 (1.32%) French Language
10 8 (1.32%) German Language
10 8 (1.32%) Organisational Skills
11 7 (1.16%) Documentation Skills
12 6 (0.99%) Italian Language
12 6 (0.99%) Portuguese Language
12 6 (0.99%) Spanish Language
12 6 (0.99%) Swedish Language
12 6 (0.99%) Turkish Language
13 5 (0.83%) Advertising
Libraries, Frameworks & Software Standards
1 16 (2.64%) OLE
2 1 (0.17%) EDI
Miscellaneous
1 32 (5.29%) Smartphone
2 28 (4.63%) Self-Motivation
3 25 (4.13%) Driving Licence
4 19 (3.14%) Data Centre
5 15 (2.48%) Management Information System
6 13 (2.15%) Team-Oriented Environment
7 11 (1.82%) iPad
7 11 (1.82%) iPhone
8 10 (1.65%) Replication
9 8 (1.32%) Life Science
10 5 (0.83%) Video Conferencing
11 3 (0.50%) Blackberry
11 3 (0.50%) EPoS
11 3 (0.50%) Mainframe
12 2 (0.33%) Housing Association
12 2 (0.33%) Mobile Computing
12 2 (0.33%) NHS
12 2 (0.33%) Onboarding
12 2 (0.33%) Wiki
13 1 (0.17%) Renewable Energy
Operating Systems
1 288 (47.60%) Windows
2 96 (15.87%) Windows 10
3 62 (10.25%) Windows Server
4 39 (6.45%) Android
5 19 (3.14%) Apple iOS
6 15 (2.48%) Windows Server 2019
7 13 (2.15%) Windows 7
7 13 (2.15%) Windows Server 2016
8 8 (1.32%) Mac OS
9 6 (0.99%) Unix
9 6 (0.99%) Windows Server 2012
10 5 (0.83%) Windows Server 2008
11 4 (0.66%) Linux
12 2 (0.33%) Windows 8
12 2 (0.33%) Windows Server 2003
Processes & Methodologies
1 260 (42.98%) Customer Service
2 182 (30.08%) ITIL
3 143 (23.64%) Problem-Solving
4 90 (14.88%) ITSM
5 66 (10.91%) Incident Management
6 53 (8.76%) Service Management
7 39 (6.45%) Time Management
8 29 (4.79%) Service Delivery
9 24 (3.97%) Customer Experience
10 23 (3.80%) Root Cause Analysis
11 22 (3.64%) Change Management
12 21 (3.47%) Collaborative Working
12 21 (3.47%) Problem Management
13 20 (3.31%) Ticket Management
14 19 (3.14%) Statistics
15 17 (2.81%) Asset Management
16 14 (2.31%) CRM
16 14 (2.31%) Decision-Making
17 13 (2.15%) Document Management
17 13 (2.15%) Proactive Monitoring
Programming Languages
1 16 (2.64%) R
2 11 (1.82%) SQL
3 8 (1.32%) PowerShell
Qualifications
1 40 (6.61%) Degree
2 27 (4.46%) A+ Certification
3 23 (3.80%) Microsoft Certification
4 17 (2.81%) ITIL Certification
4 17 (2.81%) Security Cleared
5 10 (1.65%) DV Cleared
6 8 (1.32%) ITIL Foundation Certificate
7 7 (1.16%) NVQ Level 3
8 6 (0.99%) MCP
8 6 (0.99%) SC Cleared
9 4 (0.66%) DBS Check
10 3 (0.50%) MCITP
10 3 (0.50%) MCSA
11 2 (0.33%) CCA
11 2 (0.33%) Citrix Certification
11 2 (0.33%) CompTIA Security+
11 2 (0.33%) MCDST
12 1 (0.17%) CIPD
12 1 (0.17%) Computer Science Degree
12 1 (0.17%) ECDL
Quality Assurance & Compliance
1 114 (18.84%) SLA
2 17 (2.81%) GDPR
3 4 (0.66%) ISO 9001
4 3 (0.50%) ISO 14001
4 3 (0.50%) ISO/IEC 27001
5 2 (0.33%) Accessibility
5 2 (0.33%) ITGC
5 2 (0.33%) Sarbanes-Oxley
System Software
1 281 (46.45%) Active Directory
2 16 (2.64%) XenApp
2 16 (2.64%) XenDesktop
3 11 (1.82%) Hyper-V
4 9 (1.49%) vSphere
5 6 (0.99%) VMware Infrastructure
6 2 (0.33%) Citrix Hypervisor
7 1 (0.17%) Terminal Services
7 1 (0.17%) VMware ESXi
Systems Management
1 26 (4.30%) Microsoft Intune
2 17 (2.81%) SCCM
3 2 (0.33%) Backup Exec
3 2 (0.33%) Symantec Endpoint Protection
4 1 (0.17%) IBM BigFix
4 1 (0.17%) Icinga
4 1 (0.17%) Jamf Pro
4 1 (0.17%) Tivoli
Vendors
1 328 (54.21%) Microsoft
2 66 (10.91%) ServiceNow
3 37 (6.12%) Citrix
4 19 (3.14%) VMware
5 17 (2.81%) Cisco
6 16 (2.64%) iManage
7 15 (2.48%) Apple
8 13 (2.15%) Dell
9 12 (1.98%) HP
10 11 (1.82%) Virgin Media
11 10 (1.65%) NetApp
11 10 (1.65%) Veeam
12 9 (1.49%) Remedy
13 8 (1.32%) Aderant
13 8 (1.32%) Ivanti
14 7 (1.16%) Google
15 5 (0.83%) Splunk
16 4 (0.66%) Sun
17 3 (0.50%) Adobe
17 3 (0.50%) Sophos