Service Desk Analyst Jobs in London

Service Desk Analyst
England > London

The median Service Desk Analyst salary in London is £32,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 412 458 682
Rank change year-on-year +46 +224 -147
Permanent jobs requiring a Service Desk Analyst 89 160 241
As % of all permanent jobs advertised in London 0.37% 0.50% 0.33%
As % of the Job Titles category 0.39% 0.53% 0.34%
Number of salaries quoted 86 143 183
10th Percentile £26,375 £25,000 £21,000
25th Percentile £30,000 £26,500 £25,000
Median annual salary (50th Percentile) £32,500 £32,500 £28,543
Median % change year-on-year - +13.87% -4.86%
75th Percentile £43,750 £37,000 £34,418
90th Percentile £47,125 £41,850 £40,000
England median annual salary £26,500 £26,500 £25,500
% change year-on-year - +3.92% +6.25%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,824 30,324 70,462
% of permanent jobs with a recognized job title 94.47% 95.02% 96.25%
Number of salaries quoted 16,907 22,700 34,725
10th Percentile £37,500 £42,000 £41,250
25th Percentile £50,000 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Analyst in London.

Salary trend for Service Desk Analyst in London

Service Desk Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Desk Analyst in London over the 6 months to 1 June 2024.

Salary histogram for Service Desk Analyst in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +51 22 £35,000 +16.67% 1
East London +13 1 £24,000 -9.43%
West London - 1 £25,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 1 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Analyst in the job title.

1 59 (66.29%) Windows
2 52 (58.43%) Active Directory
3 47 (52.81%) Microsoft 365
4 44 (49.44%) Microsoft
5 38 (42.70%) Windows 10
6 33 (37.08%) ITSM
7 32 (35.96%) Customer Service
8 29 (32.58%) Microsoft Office
8 29 (32.58%) ITIL
9 25 (28.09%) Analytical Skills
10 24 (26.97%) Microsoft Exchange
11 22 (24.72%) SLA
12 21 (23.60%) Finance
13 19 (21.35%) Social Skills
14 18 (20.22%) Azure
15 17 (19.10%) Citrix
16 16 (17.98%) SharePoint
17 15 (16.85%) Service Management
18 13 (14.61%) Law
19 12 (13.48%) OneDrive
20 11 (12.36%) Problem-Solving
21 10 (11.24%) XenApp
21 10 (11.24%) XenDesktop
21 10 (11.24%) Legal
22 9 (10.11%) Self-Motivation
23 8 (8.99%) Inclusion and Diversity
23 8 (8.99%) iPad
23 8 (8.99%) Ivanti
23 8 (8.99%) iPhone
23 8 (8.99%) Mimecast

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (26.97%) Microsoft Exchange
2 16 (17.98%) SharePoint
3 1 (1.12%) CMS
Applications
1 29 (32.58%) Microsoft Office
2 3 (3.37%) Microsoft Excel
2 3 (3.37%) Microsoft PowerPoint
3 1 (1.12%) Chatbot
Business Applications
1 2 (2.25%) Elite 3E
2 1 (1.12%) Carpe Diem
Cloud Services
1 47 (52.81%) Microsoft 365
2 18 (20.22%) Azure
3 12 (13.48%) OneDrive
4 8 (8.99%) Mimecast
5 5 (5.62%) Entra ID
6 3 (3.37%) Power Automate
7 2 (2.25%) AWS
7 2 (2.25%) GCP
7 2 (2.25%) Google Drive
7 2 (2.25%) Google Workspace
7 2 (2.25%) PaaS
7 2 (2.25%) SaaS
7 2 (2.25%) WhatsApp
8 1 (1.12%) Azure Monitor
Communications & Networking
1 7 (7.87%) VPN
2 5 (5.62%) DNS
2 5 (5.62%) LAN
3 3 (3.37%) Remote Desktop
4 2 (2.25%) TCP/IP
4 2 (2.25%) Wireless
5 1 (1.12%) Firewall
5 1 (1.12%) FTP
5 1 (1.12%) HTTP
5 1 (1.12%) Intranet
5 1 (1.12%) POP3
5 1 (1.12%) SMTP
5 1 (1.12%) SSH
5 1 (1.12%) SSL
5 1 (1.12%) WAN
5 1 (1.12%) WebEx
5 1 (1.12%) Wi-Fi
General
1 25 (28.09%) Analytical Skills
2 21 (23.60%) Finance
3 19 (21.35%) Social Skills
4 13 (14.61%) Law
5 10 (11.24%) Legal
6 8 (8.99%) Inclusion and Diversity
7 3 (3.37%) Banking
7 3 (3.37%) Retail
8 2 (2.25%) Games
8 2 (2.25%) Music Industry
9 1 (1.12%) Advertising
9 1 (1.12%) Back Office
9 1 (1.12%) Organisational Skills
9 1 (1.12%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (1.12%) EDI
Miscellaneous
1 9 (10.11%) Self-Motivation
2 8 (8.99%) iPad
2 8 (8.99%) iPhone
3 5 (5.62%) Smartphone
4 4 (4.49%) Video Conferencing
5 2 (2.25%) Data Centre
5 2 (2.25%) Housing Association
5 2 (2.25%) Onboarding
6 1 (1.12%) Blackberry
6 1 (1.12%) CCTV
6 1 (1.12%) Management Information System
6 1 (1.12%) NHS
6 1 (1.12%) Smart City
Operating Systems
1 59 (66.29%) Windows
2 38 (42.70%) Windows 10
3 7 (7.87%) Windows Server
4 5 (5.62%) Mac OS
5 3 (3.37%) Apple iOS
6 2 (2.25%) Android
Processes & Methodologies
1 33 (37.08%) ITSM
2 32 (35.96%) Customer Service
3 29 (32.58%) ITIL
4 15 (16.85%) Service Management
5 11 (12.36%) Problem-Solving
6 6 (6.74%) Mentoring
7 5 (5.62%) Asset Management
7 5 (5.62%) Incident Management
8 4 (4.49%) Document Management
8 4 (4.49%) Knowledge Management
8 4 (4.49%) Ticket Management
9 3 (3.37%) Change Management
9 3 (3.37%) Customer Experience
9 3 (3.37%) Mobile Device Management
9 3 (3.37%) Practice Management
9 3 (3.37%) Threat Management
10 2 (2.25%) Analytics
10 2 (2.25%) Infrastructure Engineering
10 2 (2.25%) Service Delivery
10 2 (2.25%) Stakeholder Management
Programming Languages
1 1 (1.12%) SQL
Qualifications
1 6 (6.74%) Degree
2 5 (5.62%) ITIL Certification
3 2 (2.25%) A+ Certification
4 1 (1.12%) CIPD
4 1 (1.12%) Computer Science Degree
4 1 (1.12%) DBS Check
4 1 (1.12%) ECDL
4 1 (1.12%) ITIL Foundation Certificate
4 1 (1.12%) MCP
4 1 (1.12%) Microsoft Certification
Quality Assurance & Compliance
1 22 (24.72%) SLA
2 2 (2.25%) ITGC
2 2 (2.25%) Sarbanes-Oxley
3 1 (1.12%) Accessibility
System Software
1 52 (58.43%) Active Directory
2 10 (11.24%) XenApp
2 10 (11.24%) XenDesktop
Systems Management
1 6 (6.74%) Microsoft Intune
2 2 (2.25%) SCCM
3 1 (1.12%) Jamf Pro
Vendors
1 44 (49.44%) Microsoft
2 17 (19.10%) Citrix
3 8 (8.99%) iManage
3 8 (8.99%) Ivanti
4 7 (7.87%) ServiceNow
5 3 (3.37%) Adobe
5 3 (3.37%) Google
5 3 (3.37%) Intapp
6 2 (2.25%) Aderant
7 1 (1.12%) Apple
7 1 (1.12%) Cisco
7 1 (1.12%) Sun