Support Analyst Jobs in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 191 239 324
Rank change year-on-year +48 +85 -46
Permanent jobs requiring a Support Analyst 440 486 959
As % of all permanent jobs advertised in London 1.80% 1.55% 1.29%
As % of the Job Titles category 1.90% 1.63% 1.34%
Number of salaries quoted 371 418 767
10th Percentile £30,500 £30,000 £26,000
25th Percentile £35,000 £33,813 £30,000
Median annual salary (50th Percentile) £45,000 £40,699 £37,500
Median % change year-on-year +10.57% +8.53% -13.79%
75th Percentile £63,125 £61,250 £52,833
90th Percentile £85,000 £77,875 £67,500
England median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 23,153 29,839 71,327
% of permanent jobs with a recognized job title 94.46% 94.99% 96.18%
Number of salaries quoted 17,040 22,415 34,936
10th Percentile £37,500 £41,578 £41,250
25th Percentile £50,000 £54,750 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 9 June 2024.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +14 97 £47,500 +25.00% 8
South London +8 17 £29,500 -15.71% 2
West London -4 13 £40,750 +19.85% 4
North London +8 10 £30,000 -2.94%
East London +15 5 £33,500 -8.22% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 9 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 180 (40.91%) Windows
2 176 (40.00%) SQL
3 165 (37.50%) Finance
4 130 (29.55%) Social Skills
5 126 (28.64%) Microsoft
6 107 (24.32%) Microsoft 365
7 103 (23.41%) Active Directory
8 102 (23.18%) ITIL
9 92 (20.91%) Azure
10 67 (15.23%) Windows 10
11 65 (14.77%) Problem-Solving
12 62 (14.09%) Customer Service
12 62 (14.09%) SQL Server
13 56 (12.73%) Banking
14 55 (12.50%) Degree
15 54 (12.27%) Front Office
15 54 (12.27%) Linux
16 52 (11.82%) Microsoft Office
16 52 (11.82%) Microsoft Exchange
17 48 (10.91%) Law
18 46 (10.45%) ITSM
19 44 (10.00%) Change Management
20 43 (9.77%) Analytical Skills
21 41 (9.32%) Oracle
22 37 (8.41%) Incident Management
23 36 (8.18%) Firewall
24 35 (7.95%) Service Management
24 35 (7.95%) PowerShell
24 35 (7.95%) Microsoft Intune
25 34 (7.73%) Legal

Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (11.82%) Microsoft Exchange
2 25 (5.68%) SharePoint
3 10 (2.27%) CMS
4 4 (0.91%) Exchange Server 2010
5 3 (0.68%) EPiServer
5 3 (0.68%) Oracle Workflow
6 2 (0.45%) Confluence
6 2 (0.45%) IIS
7 1 (0.23%) SharePoint 2013
7 1 (0.23%) Skype for Business
Applications
1 52 (11.82%) Microsoft Office
2 18 (4.09%) Microsoft Excel
3 5 (1.14%) Microsoft PowerPoint
3 5 (1.14%) MS Visio
Business Applications
1 24 (5.45%) Dynamics CRM
2 13 (2.95%) Elite 3E
2 13 (2.95%) Fidessa
3 10 (2.27%) NEC Housing
4 9 (2.05%) Endur
5 6 (1.36%) ION MarketView
5 6 (1.36%) Oracle Cash Management
6 5 (1.14%) PlanetPress Connect
7 4 (0.91%) ION Anvil
8 3 (0.68%) Carpe Diem
8 3 (0.68%) Dynamics AX
8 3 (0.68%) Dynamics NAV
8 3 (0.68%) Infor SunSystems
8 3 (0.68%) JDE EnterpriseOne
8 3 (0.68%) Markit EDM
8 3 (0.68%) Oracle 11i
8 3 (0.68%) Oracle Applications
8 3 (0.68%) Oracle EBS R12
8 3 (0.68%) Oracle Payroll
8 3 (0.68%) thinkFolio
Cloud Services
1 107 (24.32%) Microsoft 365
2 92 (20.91%) Azure
3 33 (7.50%) Entra ID
4 20 (4.55%) AWS
5 14 (3.18%) Dynamics 365
6 11 (2.50%) Power Platform
7 9 (2.05%) OneDrive
8 6 (1.36%) Google Workspace
8 6 (1.36%) Mimecast
8 6 (1.36%) SaaS
9 4 (0.91%) Azure DevOps
9 4 (0.91%) GCP
9 4 (0.91%) WhatsApp
10 2 (0.45%) Azure Sentinel
10 2 (0.45%) Cloud Computing
10 2 (0.45%) IaaS
10 2 (0.45%) PaaS
10 2 (0.45%) Snowflake
11 1 (0.23%) Amazon CloudWatch
11 1 (0.23%) Amazon S3
Communications & Networking
1 36 (8.18%) Firewall
2 29 (6.59%) DNS
3 28 (6.36%) DHCP
3 28 (6.36%) TCP/IP
4 23 (5.23%) VPN
5 16 (3.64%) WAN
6 13 (2.95%) FIX Connectivity
6 13 (2.95%) Internet
7 11 (2.50%) LAN
7 11 (2.50%) VoIP
7 11 (2.50%) Wi-Fi
8 5 (1.14%) Cisco IOS
8 5 (1.14%) Intranet
8 5 (1.14%) Wireless
9 4 (0.91%) PSTN
10 3 (0.68%) Cisco Firepower
10 3 (0.68%) Skype
11 2 (0.45%) FTP
11 2 (0.45%) PABX
11 2 (0.45%) SD-WAN
Database & Business Intelligence
1 62 (14.09%) SQL Server
2 19 (4.32%) SQL Server Integration Services
2 19 (4.32%) SQL Server Reporting Services
3 11 (2.50%) Power BI
4 8 (1.82%) Data Warehouse
4 8 (1.82%) Oracle Database
4 8 (1.82%) Oracle Reports
5 7 (1.59%) MySQL
6 6 (1.36%) Relational Database
7 3 (0.68%) PostgreSQL
7 3 (0.68%) Tableau
8 2 (0.45%) Amazon RDS
8 2 (0.45%) BusinessObjects
8 2 (0.45%) SQL Server Analysis Services
9 1 (0.23%) Crystal Reports
Development Applications
1 21 (4.77%) JIRA
2 8 (1.82%) Eclipse
3 5 (1.14%) SQL Server Management Studio (SSMS)
3 5 (1.14%) Visual Studio
4 3 (0.68%) Jenkins
4 3 (0.68%) Toad
5 1 (0.23%) Postman
General
1 165 (37.50%) Finance
2 130 (29.55%) Social Skills
3 56 (12.73%) Banking
4 54 (12.27%) Front Office
5 48 (10.91%) Law
6 43 (9.77%) Analytical Skills
7 34 (7.73%) Legal
8 14 (3.18%) Back Office
9 9 (2.05%) Telecoms
10 6 (1.36%) Inclusion and Diversity
10 6 (1.36%) Retail
11 4 (0.91%) Public Sector
12 3 (0.68%) Financial Institution
12 3 (0.68%) Investment Banking
12 3 (0.68%) Organisational Skills
13 2 (0.45%) Advertising
13 2 (0.45%) Local Government
13 2 (0.45%) Marketing
13 2 (0.45%) Pharmaceutical
13 2 (0.45%) Publishing
Libraries, Frameworks & Software Standards
1 33 (7.50%) FIX Protocol
2 21 (4.77%) .NET
3 9 (2.05%) REST
4 8 (1.82%) Web Services
5 6 (1.36%) ASP.NET
6 5 (1.14%) HTML
6 5 (1.14%) JSON
6 5 (1.14%) Oracle Fusion
6 5 (1.14%) SOAP
6 5 (1.14%) XML
7 3 (0.68%) CSS
7 3 (0.68%) XSLT
8 2 (0.45%) JSP
8 2 (0.45%) LDAP
8 2 (0.45%) Servlets
9 1 (0.23%) SAML
9 1 (0.23%) Software Packaging
Miscellaneous
1 20 (4.55%) Onboarding
2 17 (3.86%) Video Conferencing
3 15 (3.41%) Management Information System
4 13 (2.95%) Eurex
4 13 (2.95%) Foreign Exchange (FX)
4 13 (2.95%) Replication
5 9 (2.05%) Product Ownership
6 8 (1.82%) Equities
6 8 (1.82%) Housing Association
6 8 (1.82%) iPhone
7 7 (1.59%) Blackberry
7 7 (1.59%) Self-Motivation
7 7 (1.59%) SWIFT Messaging Network
8 6 (1.36%) Fixed Income
9 4 (0.91%) Social Media
10 3 (0.68%) CMDB
10 3 (0.68%) Driving Licence
10 3 (0.68%) Hedge funds
10 3 (0.68%) iPad
10 3 (0.68%) Mobile App
Operating Systems
1 180 (40.91%) Windows
2 67 (15.23%) Windows 10
3 54 (12.27%) Linux
4 31 (7.05%) Unix
5 23 (5.23%) Windows Server
6 20 (4.55%) Mac OS
7 17 (3.86%) Apple iOS
8 15 (3.41%) CentOS
9 13 (2.95%) Solaris
9 13 (2.95%) Ubuntu
10 12 (2.73%) Windows Server 2019
11 6 (1.36%) Android
11 6 (1.36%) Red Hat Enterprise Linux
11 6 (1.36%) Windows Server 2016
12 5 (1.14%) Windows 7
13 4 (0.91%) Mac OS X
13 4 (0.91%) Windows Server 2008
13 4 (0.91%) Windows Server 2012
14 2 (0.45%) Debian
14 2 (0.45%) Windows Vista
Processes & Methodologies
1 102 (23.18%) ITIL
2 65 (14.77%) Problem-Solving
3 62 (14.09%) Customer Service
4 46 (10.45%) ITSM
5 44 (10.00%) Change Management
6 37 (8.41%) Incident Management
7 35 (7.95%) Service Management
8 28 (6.36%) Agile
9 26 (5.91%) CRM
10 21 (4.77%) Client Onboarding
11 20 (4.55%) Document Management
11 20 (4.55%) ERP
12 19 (4.32%) User Acceptance Testing
13 17 (3.86%) Stakeholder Management
14 16 (3.64%) Investment Management
14 16 (3.64%) Workflow
15 15 (3.41%) Information Security
15 15 (3.41%) User Experience
16 14 (3.18%) Asset Management
16 14 (3.18%) Disaster Recovery
Programming Languages
1 176 (40.00%) SQL
2 35 (7.95%) PowerShell
3 32 (7.27%) T-SQL
4 21 (4.77%) Python
5 20 (4.55%) Bash
6 18 (4.09%) JavaScript
7 14 (3.18%) C#
7 14 (3.18%) PL/SQL
8 13 (2.95%) Perl
8 13 (2.95%) Ruby
9 9 (2.05%) Java
10 8 (1.82%) VBA
11 4 (0.91%) C
12 3 (0.68%) XPath
Qualifications
1 55 (12.50%) Degree
2 14 (3.18%) Microsoft Certification
3 13 (2.95%) A+ Certification
4 7 (1.59%) MCDST
5 6 (1.36%) PRINCE2 Practitioner
6 5 (1.14%) MCSA
7 4 (0.91%) Azure Certification
7 4 (0.91%) CREST Certified
7 4 (0.91%) ITIL Foundation Certificate
8 3 (0.68%) Computer Science Degree
8 3 (0.68%) DBS Check
8 3 (0.68%) ITIL Certification
9 2 (0.45%) CompTIA Security+
9 2 (0.45%) Network+ Certification
10 1 (0.23%) MCP
Quality Assurance & Compliance
1 26 (5.91%) SLA
2 7 (1.59%) Cyber Essentials
3 6 (1.36%) ISO/IEC 27001
4 4 (0.91%) Data Quality
5 2 (0.45%) GDPR
5 2 (0.45%) QA
6 1 (0.23%) Cyber Essentials PLUS
6 1 (0.23%) HMG Security Policy Framework
6 1 (0.23%) ISO 9001
6 1 (0.23%) PMO
System Software
1 103 (23.41%) Active Directory
2 21 (4.77%) VMware Infrastructure
3 5 (1.14%) Virtual Desktop
4 4 (0.91%) Hyper-V
4 4 (0.91%) XenApp
4 4 (0.91%) XenDesktop
5 2 (0.45%) Virtual Machines
5 2 (0.45%) VMware ESXi
5 2 (0.45%) VMware Workstation
6 1 (0.23%) vSphere
Systems Management
1 35 (7.95%) Microsoft Intune
2 28 (6.36%) SCCM
3 18 (4.09%) Jamf Pro
4 8 (1.82%) Control-M
5 6 (1.36%) PaperCut
6 4 (0.91%) Backup Exec
6 4 (0.91%) McAfee ePO
6 4 (0.91%) WSUS
7 3 (0.68%) AirWatch
7 3 (0.68%) Nessus
8 2 (0.45%) Ansible
8 2 (0.45%) Grafana
8 2 (0.45%) Single Sign-On
8 2 (0.45%) ZENworks
9 1 (0.23%) Cisco CUCM
9 1 (0.23%) MobiControl
9 1 (0.23%) NetBackup
9 1 (0.23%) Norton AntiVirus
9 1 (0.23%) Symantec Enterprise Vault
9 1 (0.23%) vCenter Server
Vendors
1 126 (28.64%) Microsoft
2 41 (9.32%) Oracle
3 34 (7.73%) Bloomberg
4 29 (6.59%) Cisco
4 29 (6.59%) ION Trading
5 27 (6.14%) VMware
6 19 (4.32%) Red Hat
7 17 (3.86%) iManage
8 16 (3.64%) ServiceNow
9 15 (3.41%) Apple
9 15 (3.41%) Citrix
9 15 (3.41%) Reuters
9 15 (3.41%) Trayport
10 13 (2.95%) CQG
10 13 (2.95%) Patsystems
11 11 (2.50%) IBM
11 11 (2.50%) Refinitiv
12 10 (2.27%) Google
12 10 (2.27%) NEC
12 10 (2.27%) Veeam