2nd Line Support Engineer Jobs in the UK excluding London

Second Line Support Engineer
UK > UK excluding London

The median Second Line Support Engineer salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 500 466 640
Rank change year-on-year -34 +174 -76
Permanent jobs requiring a 2nd Line Support Engineer 296 267 239
As % of all permanent jobs advertised in the UK excluding London 0.37% 0.48% 0.32%
As % of the Job Titles category 0.40% 0.54% 0.33%
Number of salaries quoted 287 247 227
10th Percentile £25,500 £26,000 £25,000
25th Percentile £26,500 £27,600 £26,250
Median annual salary (50th Percentile) £30,000 £31,500 £30,000
Median % change year-on-year -4.76% +5.00% +7.14%
75th Percentile £33,750 £35,000 £33,750
90th Percentile £37,500 £38,750 £35,100
UK median annual salary £31,500 £32,500 £31,500
% change year-on-year -3.08% +3.17% +10.53%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 74,927 49,444 72,458
% of permanent jobs with a recognized job title 94.84% 88.83% 95.55%
Number of salaries quoted 52,326 29,284 42,904
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,296
Median % change year-on-year -6.54% +6.37% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Salary trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 9 June 2024.

Salary histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK excluding London region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +54 76 £30,000 +8.70% 10
South East -61 72 £30,000 -4.76% 21
East of England +14 49 £32,500 -4.41% 4
South West -24 47 £33,500 -9.46% 8
North West +4 36 £29,500 - 6
Midlands -17 34 £30,000 - 6
Yorkshire +63 20 £32,500 +17.75% 3
North East +3 20 £31,000 -4.62% 1
West Midlands -3 19 £30,000 -3.23% 1
East Midlands -26 15 £32,500 +8.33% 5
Wales +20 10 £27,500 -
Scotland -65 6 £30,000 -6.25% 4
Northern Ireland +19 2 £38,750 +19.23%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 9 June 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Engineer in the job title.

1 206 (69.59%) Microsoft
2 205 (69.26%) Windows
3 204 (68.92%) Microsoft 365
4 198 (66.89%) Active Directory
5 145 (48.99%) Azure
6 139 (46.96%) Social Skills
7 98 (33.11%) Windows Server
8 97 (32.77%) Problem-Solving
9 90 (30.41%) SharePoint
10 89 (30.07%) Windows 10
11 81 (27.36%) VMware
11 81 (27.36%) Customer Service
12 76 (25.68%) Microsoft Exchange
13 73 (24.66%) Firewall
14 69 (23.31%) Microsoft Intune
15 62 (20.95%) Microsoft Office
16 61 (20.61%) VMware Infrastructure
17 55 (18.58%) Entra ID
18 53 (17.91%) Hyper-V
19 52 (17.57%) Microsoft Certification
20 43 (14.53%) ITIL
21 38 (12.84%) Degree
22 34 (11.49%) Mac OS
22 34 (11.49%) WAN
23 33 (11.15%) LAN
23 33 (11.15%) Citrix
24 31 (10.47%) DNS
24 31 (10.47%) Wi-Fi
25 30 (10.14%) OneDrive
26 28 (9.46%) Driving Licence

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (30.41%) SharePoint
2 76 (25.68%) Microsoft Exchange
3 8 (2.70%) SharePoint 2010
3 8 (2.70%) SharePoint 2013
4 5 (1.69%) Confluence
5 3 (1.01%) Jupyter
6 1 (0.34%) Skype for Business
Applications
1 62 (20.95%) Microsoft Office
2 12 (4.05%) Microsoft Excel
3 2 (0.68%) Spreadsheet
Business Applications
1 1 (0.34%) Dynamics AX
1 1 (0.34%) Dynamics CRM
Cloud Services
1 204 (68.92%) Microsoft 365
2 145 (48.99%) Azure
3 55 (18.58%) Entra ID
4 30 (10.14%) OneDrive
5 24 (8.11%) AWS
6 21 (7.09%) GCP
7 5 (1.69%) Dynamics 365
8 4 (1.35%) Google Workspace
9 3 (1.01%) Azure Sentinel
9 3 (1.01%) Cloud Computing
9 3 (1.01%) SaaS
10 2 (0.68%) Mimecast
10 2 (0.68%) Power Platform
10 2 (0.68%) Serverless
11 1 (0.34%) IaaS
Communications & Networking
1 73 (24.66%) Firewall
2 34 (11.49%) WAN
3 33 (11.15%) LAN
4 31 (10.47%) DNS
4 31 (10.47%) Wi-Fi
5 22 (7.43%) VLAN
5 22 (7.43%) VPN
6 21 (7.09%) Network Security
7 19 (6.42%) DHCP
7 19 (6.42%) TCP/IP
8 17 (5.74%) SAN
9 15 (5.07%) VoIP
10 12 (4.05%) Remote Desktop
11 11 (3.72%) Internet
12 8 (2.70%) NAS
13 6 (2.03%) Intranet
14 5 (1.69%) PBX
15 3 (1.01%) Ethernet
15 3 (1.01%) SMTP
15 3 (1.01%) Wireless
Database & Business Intelligence
1 26 (8.78%) SQL Server
2 14 (4.73%) Amazon RDS
3 8 (2.70%) MariaDB
3 8 (2.70%) MySQL
4 3 (1.01%) Metabase
5 1 (0.34%) Power BI
Development Applications
1 11 (3.72%) JIRA
2 3 (1.01%) Visual Studio Code
General
1 139 (46.96%) Social Skills
2 27 (9.12%) Analytical Skills
3 20 (6.76%) Organisational Skills
4 17 (5.74%) Finance
4 17 (5.74%) Manufacturing
5 11 (3.72%) Law
6 9 (3.04%) Documentation Skills
7 8 (2.70%) Telecoms
8 7 (2.36%) Legal
9 6 (2.03%) Retail
10 3 (1.01%) Games
11 1 (0.34%) Electronics
11 1 (0.34%) Inclusion and Diversity
11 1 (0.34%) Marketing
11 1 (0.34%) Public Sector
11 1 (0.34%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.35%) Cocoa
2 3 (1.01%) XML
3 2 (0.68%) .NET
3 2 (0.68%) JSON
4 1 (0.34%) CSS
Miscellaneous
1 28 (9.46%) Driving Licence
2 21 (7.09%) Onboarding
3 9 (3.04%) Enterprise Storage
4 8 (2.70%) Clustering
4 8 (2.70%) EPoS
4 8 (2.70%) Smartphone
5 7 (2.36%) iPad
5 7 (2.36%) Self-Motivation
6 6 (2.03%) Management Information System
7 5 (1.69%) Replication
8 3 (1.01%) Apple TV
8 3 (1.01%) Raspberry Pi
9 2 (0.68%) Video Conferencing
10 1 (0.34%) Client/Server
10 1 (0.34%) Hybrid Cloud
10 1 (0.34%) iPhone
10 1 (0.34%) Life Science
10 1 (0.34%) Public Cloud
10 1 (0.34%) Tandem
10 1 (0.34%) Team-Oriented Environment
Operating Systems
1 205 (69.26%) Windows
2 98 (33.11%) Windows Server
3 89 (30.07%) Windows 10
4 34 (11.49%) Mac OS
5 23 (7.77%) Linux
6 21 (7.09%) Windows Server 2012
7 16 (5.41%) Apple iOS
8 13 (4.39%) Android
9 10 (3.38%) Windows Server 2019
10 5 (1.69%) CentOS
10 5 (1.69%) Windows Server 2016
11 4 (1.35%) Windows 7
12 1 (0.34%) Windows 8
12 1 (0.34%) Windows Mobile
Processes & Methodologies
1 97 (32.77%) Problem-Solving
2 81 (27.36%) Customer Service
3 43 (14.53%) ITIL
4 25 (8.45%) Computer Science
5 20 (6.76%) Mobile Device Management
6 15 (5.07%) Incident Management
6 15 (5.07%) Infrastructure Engineering
7 12 (4.05%) Antivirus Management
7 12 (4.05%) Project Delivery
7 12 (4.05%) Server Management
8 11 (3.72%) Mentoring
8 11 (3.72%) Service Delivery
9 10 (3.38%) Kalman Filter
10 9 (3.04%) Continuous Improvement
10 9 (3.04%) Desktop Virtualisation
10 9 (3.04%) Line Management
10 9 (3.04%) Logistics
10 9 (3.04%) Server Virtualisation
11 8 (2.70%) Project Planning
11 8 (2.70%) Time Management
Programming Languages
1 21 (7.09%) PowerShell
2 14 (4.73%) SQL
3 2 (0.68%) Python
4 1 (0.34%) Bash
4 1 (0.34%) JavaScript
4 1 (0.34%) Perl
Qualifications
1 52 (17.57%) Microsoft Certification
2 38 (12.84%) Degree
3 26 (8.78%) DBS Check
4 25 (8.45%) A+ Certification
5 24 (8.11%) Security Cleared
6 23 (7.77%) Computer Science Degree
7 22 (7.43%) SC Cleared
8 21 (7.09%) MCP
9 11 (3.72%) Azure Certification
10 8 (2.70%) CompTIA Security+
10 8 (2.70%) MCITP
10 8 (2.70%) MCSE
10 8 (2.70%) Network+ Certification
11 6 (2.03%) HND
12 3 (1.01%) MCDST
13 2 (0.68%) CCNA
13 2 (0.68%) Cisco Certification
14 1 (0.34%) AWS Certification
14 1 (0.34%) BPSS Clearance
14 1 (0.34%) ITIL Certification
Quality Assurance & Compliance
1 16 (5.41%) SLA
2 4 (1.35%) GDPR
3 1 (0.34%) ISO/IEC 27001
3 1 (0.34%) PCI DSS
System Software
1 198 (66.89%) Active Directory
2 61 (20.61%) VMware Infrastructure
3 53 (17.91%) Hyper-V
4 13 (4.39%) Virtual Desktop
5 8 (2.70%) vSphere
5 8 (2.70%) XenApp
5 8 (2.70%) XenDesktop
6 7 (2.36%) VMware ESXi
7 5 (1.69%) VMware Workstation
Systems Management
1 69 (23.31%) Microsoft Intune
2 24 (8.11%) SCCM
3 8 (2.70%) Failover Clustering
3 8 (2.70%) Jamf Pro
4 7 (2.36%) Autotask
5 6 (2.03%) SmoothWall
6 2 (0.68%) Kubernetes
7 1 (0.34%) Dell DRAC
7 1 (0.34%) Opsgenie
7 1 (0.34%) vCenter Server
Vendors
1 206 (69.59%) Microsoft
2 81 (27.36%) VMware
3 33 (11.15%) Citrix
4 26 (8.78%) Cisco
5 20 (6.76%) Apple
5 20 (6.76%) Google
5 20 (6.76%) Sophos
5 20 (6.76%) Veeam
6 19 (6.42%) HP
7 14 (4.73%) Dell
8 8 (2.70%) Symantec
9 7 (2.36%) Datto
9 7 (2.36%) ESET
10 5 (1.69%) Meraki
10 5 (1.69%) Remedy
11 4 (1.35%) Draytek
11 4 (1.35%) Salesforce
12 3 (1.01%) Barracuda Networks
12 3 (1.01%) Sage
12 3 (1.01%) Webroot