Service Delivery Jobs with Work from Home Options

Service Delivery
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 109 138 172
Rank change year-on-year +29 +34 +22
Permanent jobs citing Service Delivery 949 938 1,849
As % of all permanent jobs with a WFH option 2.69% 2.49% 2.45%
As % of the Processes & Methodologies category 3.00% 2.59% 2.52%
Number of salaries quoted 614 676 1,238
10th Percentile £33,542 £28,063 £32,500
25th Percentile £40,031 £41,063 £42,500
Median annual salary (50th Percentile) £54,043 £55,000 £55,000
Median % change year-on-year -1.74% - -
75th Percentile £63,876 £76,250 £67,500
90th Percentile £80,000 £95,000 £78,750
UK median annual salary £50,000 £52,500 £50,296
% change year-on-year -4.76% +4.38% +0.59%

All Process and Methodology Skills
Work from Home

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,654 36,235 73,335
As % of all permanent jobs with a WFH option 89.73% 96.01% 97.14%
Number of salaries quoted 23,643 25,788 42,106
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,250
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

Service Delivery
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Delivery as a proportion of all IT jobs advertised.

Service Delivery trend for jobs with a WFH option

Service Delivery
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Delivery.

Service Delivery salary trend for jobs with a WFH option

Service Delivery
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Delivery over the 6 months to 9 June 2024.

Service Delivery salary histogram for jobs with a WFH option

Service Delivery
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (3.69%) Microsoft Exchange
2 31 (3.27%) SharePoint
3 19 (2.00%) Confluence
4 6 (0.63%) Exchange Server 2000
5 5 (0.53%) Appian
5 5 (0.53%) CMS
6 4 (0.42%) Umbraco
7 3 (0.32%) WebLogic
8 2 (0.21%) IBM Domino
8 2 (0.21%) Skype for Business
9 1 (0.11%) Apache
9 1 (0.11%) Blackberry Enterprise Server
9 1 (0.11%) Oracle Application Server
9 1 (0.11%) Tomcat
Applications
1 43 (4.53%) Microsoft Excel
2 36 (3.79%) Microsoft Office
3 18 (1.90%) Microsoft PowerPoint
4 4 (0.42%) Chatbot
4 4 (0.42%) Microsoft Project
4 4 (0.42%) MS Visio
5 2 (0.21%) Trello
6 1 (0.11%) Solid Edge
6 1 (0.11%) Spreadsheet
Business Applications
1 5 (0.53%) Remedy ITSM
2 4 (0.42%) Elite 3E
2 4 (0.42%) NEC Housing
2 4 (0.42%) SAP ERP
3 3 (0.32%) Dynamics CRM
3 3 (0.32%) NetSuite
3 3 (0.32%) Salesforce CRM
4 2 (0.21%) BambooHR
4 2 (0.21%) iTrent
4 2 (0.21%) Oracle EBS
4 2 (0.21%) SAP WM
5 1 (0.11%) Primavera
5 1 (0.11%) SAP HR
5 1 (0.11%) SAP Payroll
Cloud Services
1 165 (17.39%) Microsoft 365
2 161 (16.97%) Azure
3 67 (7.06%) AWS
4 51 (5.37%) Power Platform
5 50 (5.27%) SaaS
6 37 (3.90%) Entra ID
7 26 (2.74%) PowerApps
8 21 (2.21%) Azure DevOps
9 20 (2.11%) Amazon EC2
10 18 (1.90%) Dynamics 365
11 15 (1.58%) PaaS
12 14 (1.48%) Amazon S3
13 13 (1.37%) IaaS
13 13 (1.37%) WhatsApp
14 12 (1.26%) Microsoft Copilot
15 11 (1.16%) Azure Sentinel
16 9 (0.95%) Power Automate
17 7 (0.74%) Cloud Computing
17 7 (0.74%) GCP
18 5 (0.53%) Mimecast
Communications & Networking
1 49 (5.16%) Firewall
2 46 (4.85%) LAN
2 46 (4.85%) WAN
3 38 (4.00%) Wi-Fi
4 24 (2.53%) SD-WAN
5 23 (2.42%) Network Security
5 23 (2.42%) Wireless
6 20 (2.11%) VPN
7 15 (1.58%) DNS
8 14 (1.48%) TCP/IP
8 14 (1.48%) Unified Communications
9 13 (1.37%) DHCP
10 12 (1.26%) WLAN
11 11 (1.16%) Internet
12 8 (0.84%) HTTP
12 8 (0.84%) Remote Desktop
13 6 (0.63%) Skype
14 5 (0.53%) VoIP
15 4 (0.42%) OSPF
15 4 (0.42%) PBX
Database & Business Intelligence
1 51 (5.37%) Relational Database
2 49 (5.16%) SQL Server
3 28 (2.95%) MySQL
4 25 (2.63%) RDBMS
5 24 (2.53%) Power BI
6 11 (1.16%) Azure SQL Database
7 10 (1.05%) DB2
8 9 (0.95%) Amazon RDS
9 7 (0.74%) Data Warehouse
10 6 (0.63%) PostgreSQL
11 4 (0.42%) BusinessObjects
11 4 (0.42%) DTS
11 4 (0.42%) Oracle Database
11 4 (0.42%) SQL Server Reporting Services
12 3 (0.32%) DBAmp
12 3 (0.32%) GIS
12 3 (0.32%) Ingres
12 3 (0.32%) MongoDB
12 3 (0.32%) Oracle Reports
13 2 (0.21%) SQL Server Integration Services
Development Applications
1 31 (3.27%) JIRA
2 11 (1.16%) Git
3 7 (0.74%) Visual Studio
4 6 (0.63%) Team Foundation Server
5 5 (0.53%) Selenium
6 4 (0.42%) GitLab
7 3 (0.32%) Appium
7 3 (0.32%) Cypress.io
7 3 (0.32%) Jenkins
7 3 (0.32%) JMeter
7 3 (0.32%) Postman
7 3 (0.32%) REST Assured
7 3 (0.32%) Serenity BDD
7 3 (0.32%) SpecFlow
8 2 (0.21%) Atlassian Bamboo
8 2 (0.21%) Bitbucket
General
1 379 (39.94%) Social Skills
2 226 (23.81%) Finance
3 116 (12.22%) Public Sector
4 85 (8.96%) Marketing
5 79 (8.32%) Analytical Skills
6 59 (6.22%) Inclusion and Diversity
7 48 (5.06%) Legal
8 27 (2.85%) Law
9 25 (2.63%) Local Government
10 24 (2.53%) Organisational Skills
10 24 (2.53%) Presentation Skills
11 22 (2.32%) Retail
12 21 (2.21%) Fire and Rescue
13 18 (1.90%) Telecoms
14 16 (1.69%) Advertising
15 13 (1.37%) Documentation Skills
15 13 (1.37%) Military
16 12 (1.26%) Police
17 11 (1.16%) Influencing Skills
18 10 (1.05%) Games
Job Titles
1 129 (13.59%) Service Manager
2 112 (11.80%) Analyst
3 96 (10.12%) Service Delivery Manager
4 93 (9.80%) Consultant
5 92 (9.69%) Delivery Manager
6 77 (8.11%) IT Manager
7 74 (7.80%) Lead
8 59 (6.22%) Developer
9 57 (6.01%) Senior
10 44 (4.64%) IT Support
11 42 (4.43%) Architect
12 34 (3.58%) Infrastructure Engineer
13 33 (3.48%) IT Services Manager
13 33 (3.48%) Service Architect
14 32 (3.37%) Business Manager
14 32 (3.37%) ITSM Architect
15 31 (3.27%) Support Analyst
16 24 (2.53%) DBA
16 24 (2.53%) Enterprise Architecture Director
17 23 (2.42%) IT Engineer
Libraries, Frameworks & Software Standards
1 34 (3.58%) .NET
2 16 (1.69%) .NET Framework
3 12 (1.26%) CSS
3 12 (1.26%) EDI
3 12 (1.26%) HTML
4 10 (1.05%) .NET Core
5 9 (0.95%) ASP.NET
5 9 (0.95%) Middleware
6 8 (0.84%) cXML
6 8 (0.84%) EDIFACT
7 7 (0.74%) Oracle Fusion
8 6 (0.63%) Flash
9 4 (0.42%) AWS CDK
9 4 (0.42%) Blazor
9 4 (0.42%) Entity Framework
9 4 (0.42%) Node.js
9 4 (0.42%) Playwright
10 3 (0.32%) AngularJS
10 3 (0.32%) ASP.NET MVC
10 3 (0.32%) HTML5 Canvas
Miscellaneous
1 62 (6.53%) Self-Motivation
2 49 (5.16%) Data Centre
3 36 (3.79%) Management Information System
4 30 (3.16%) Driving Licence
5 28 (2.95%) Enterprise Software
6 21 (2.21%) Product Ownership
7 18 (1.90%) Public Cloud
8 15 (1.58%) Low-Code
8 15 (1.58%) Onboarding
9 14 (1.48%) Mainframe
10 11 (1.16%) CMDB
10 11 (1.16%) Housing Association
11 10 (1.05%) Mobile App
12 8 (0.84%) Analytical Mindset
12 8 (0.84%) Cloud Native
12 8 (0.84%) TRADACOMS
13 7 (0.74%) PMI
13 7 (0.74%) Security Operations Centre
14 6 (0.63%) FMCG
14 6 (0.63%) Virtual Team
Operating Systems
1 140 (14.75%) Windows
2 76 (8.01%) Linux
3 41 (4.32%) Windows 10
4 39 (4.11%) Windows Server
5 37 (3.90%) Unix
6 13 (1.37%) Android
6 13 (1.37%) Mac OS X
7 9 (0.95%) Apple iOS
8 8 (0.84%) Mac OS
8 8 (0.84%) Red Hat Enterprise Linux
8 8 (0.84%) Windows Server 2016
8 8 (0.84%) Windows Server 2019
9 7 (0.74%) Windows 7
9 7 (0.74%) Windows Server 2012
10 6 (0.63%) Ubuntu
11 5 (0.53%) Windows Server 2008
12 2 (0.21%) VMS
13 1 (0.11%) NetWare
13 1 (0.11%) Solaris
13 1 (0.11%) SUSE
Processes & Methodologies
1 332 (34.98%) ITIL
2 163 (17.18%) Service Management
3 152 (16.02%) Actionable Insight
4 146 (15.38%) Customer Service
5 145 (15.28%) ITSM
6 143 (15.07%) Agile
7 137 (14.44%) Continuous Improvement
8 126 (13.28%) Change Management
9 123 (12.96%) Roadmaps
10 118 (12.43%) Project Management
11 116 (12.22%) Problem-Solving
12 95 (10.01%) Enterprise Architecture
13 91 (9.59%) DevOps
13 91 (9.59%) Mentoring
14 85 (8.96%) Business Strategy
15 84 (8.85%) Stakeholder Management
16 80 (8.43%) Cybersecurity
17 79 (8.32%) Project Delivery
18 77 (8.11%) Incident Management
19 75 (7.90%) Data Architecture
Programming Languages
1 82 (8.64%) SQL
2 38 (4.00%) PowerShell
3 32 (3.37%) C#
4 26 (2.74%) Java
5 24 (2.53%) Python
6 16 (1.69%) JavaScript
7 14 (1.48%) Bash
7 14 (1.48%) COBOL
8 10 (1.05%) ActionScript
8 10 (1.05%) T-SQL
9 8 (0.84%) ActionScript 2.0
10 5 (0.53%) VB
11 4 (0.42%) Kotlin
12 2 (0.21%) C++
12 2 (0.21%) Kusto Query Language
12 2 (0.21%) PL/SQL
12 2 (0.21%) TypeScript
13 1 (0.11%) VC++
Qualifications
1 165 (17.39%) Degree
2 125 (13.17%) Security Cleared
3 68 (7.17%) SC Cleared
4 27 (2.85%) ITIL Certification
5 26 (2.74%) PMI Certification
6 24 (2.53%) CTC Cleared
7 23 (2.42%) PMP
8 21 (2.21%) ITIL Foundation Certificate
9 20 (2.11%) CISSP
10 16 (1.69%) AWS Certification
11 15 (1.58%) CISM
12 14 (1.48%) AWS Certified Solutions Architect
13 13 (1.37%) Computer Science Degree
13 13 (1.37%) GCIA
13 13 (1.37%) GCIH
13 13 (1.37%) GREM
14 12 (1.26%) APMG
15 9 (0.95%) Cisco Certification
15 9 (0.95%) DBS Check
16 7 (0.74%) Microsoft Certification
Quality Assurance & Compliance
1 71 (7.48%) SLA
2 31 (3.27%) QA
3 22 (2.32%) GDPR
4 20 (2.11%) ISO/IEC 27001
5 16 (1.69%) Cyber Essentials
6 10 (1.05%) Accessibility
7 6 (0.63%) PMO
8 5 (0.53%) Actionable Recommendations
9 3 (0.32%) Cyber Essentials PLUS
9 3 (0.32%) HIPAA
10 2 (0.21%) GRC
10 2 (0.21%) ISO 9001
10 2 (0.21%) PCI DSS
10 2 (0.21%) Sarbanes-Oxley
11 1 (0.11%) Data Quality
11 1 (0.11%) ISO/IEC 20000
11 1 (0.11%) NIST
System Software
1 84 (8.85%) Active Directory
2 34 (3.58%) VMware Infrastructure
3 12 (1.26%) Hyper-V
4 8 (0.84%) Virtual Desktop
4 8 (0.84%) Virtual Machines
4 8 (0.84%) vSphere
5 6 (0.63%) Docker
5 6 (0.63%) Firmware
6 2 (0.21%) Embedded Firmware
6 2 (0.21%) Virtual Servers
7 1 (0.11%) Veritas Cluster Server
7 1 (0.11%) VMware ESXi
7 1 (0.11%) VMware NSX
7 1 (0.11%) XenDesktop
Systems Management
1 51 (5.37%) Microsoft Intune
2 17 (1.79%) Kubernetes
3 16 (1.69%) WSUS
4 13 (1.37%) SCCM
5 8 (0.84%) Nessus
5 8 (0.84%) Puppet
5 8 (0.84%) Terraform
6 5 (0.53%) Jamf Pro
7 2 (0.21%) Active Directory Federation Services
7 2 (0.21%) CASB
7 2 (0.21%) Enterprise Manager Cloud Control
7 2 (0.21%) Failover Clustering
7 2 (0.21%) Norton AntiVirus
7 2 (0.21%) Oracle Enterprise Manager
7 2 (0.21%) Oracle RMAN
7 2 (0.21%) SCOM
8 1 (0.11%) Autotask
8 1 (0.11%) NetBackup
8 1 (0.11%) vCenter Server
8 1 (0.11%) ZENworks
Vendors
1 238 (25.08%) Microsoft
2 69 (7.27%) ServiceNow
3 57 (6.01%) VMware
4 44 (4.64%) Oracle
5 31 (3.27%) Cisco
6 27 (2.85%) Salesforce
7 21 (2.21%) Dell
8 20 (2.11%) SAP
9 17 (1.79%) Apple
10 16 (1.69%) iManage
11 14 (1.48%) Unisys
12 12 (1.26%) Adobe
13 11 (1.16%) Meraki
14 10 (1.05%) Google
15 9 (0.95%) Veeam
16 7 (0.74%) Darktrace
16 7 (0.74%) IBM
17 6 (0.63%) Draytek
17 6 (0.63%) Ubiquiti
18 5 (0.53%) Workday