SLA Jobs with Work from Home Options

Service Level Agreement (SLA)
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 261 195 261
Rank change year-on-year -66 +66 -7
Permanent jobs citing SLA 417 710 1,122
As % of all permanent jobs with a WFH option 1.20% 1.85% 1.51%
As % of the Quality Assurance & Compliance category 9.69% 12.55% 9.27%
Number of salaries quoted 341 483 762
10th Percentile £28,119 £25,000 £23,050
25th Percentile £34,000 £32,188 £29,750
Median annual salary (50th Percentile) £48,500 £45,000 £42,500
Median % change year-on-year +7.78% +5.88% -
75th Percentile £60,000 £68,750 £59,773
90th Percentile £70,000 £80,000 £73,750
UK median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.25%

All Quality Assurance and Compliance Skills
Work from Home

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 4,303 5,659 12,104
As % of all permanent jobs with a WFH option 12.39% 14.71% 16.29%
Number of salaries quoted 3,229 3,821 6,241
10th Percentile £34,905 £36,250 £32,500
25th Percentile £42,500 £45,750 £42,500
Median annual salary (50th Percentile) £57,500 £60,000 £57,000
Median % change year-on-year -4.17% +5.26% +8.57%
75th Percentile £75,000 £77,500 £73,750
90th Percentile £95,000 £92,500 £90,000
UK median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% +4.76%

SLA
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing SLA as a proportion of all IT jobs advertised.

SLA trend for jobs with a WFH option

SLA
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing SLA.

SLA salary trend for jobs with a WFH option

SLA
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing SLA over the 6 months to 1 June 2024.

SLA salary histogram for jobs with a WFH option

SLA
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (11.03%) Microsoft Exchange
2 20 (4.80%) SharePoint
3 5 (1.20%) IIS
4 2 (0.48%) Confluence
4 2 (0.48%) Oracle Service Bus
4 2 (0.48%) WebLogic
5 1 (0.24%) Blackberry Enterprise Server
5 1 (0.24%) CMS
5 1 (0.24%) Exchange Server 2007
5 1 (0.24%) OpenStack
5 1 (0.24%) Skype for Business
Applications
1 49 (11.75%) Microsoft Office
2 16 (3.84%) Microsoft Excel
3 5 (1.20%) MS Visio
4 4 (0.96%) Microsoft PowerPoint
5 2 (0.48%) Microsoft Project
5 2 (0.48%) Spreadsheet
6 1 (0.24%) 1Password
Business Applications
1 23 (5.52%) Salesforce CRM
2 13 (3.12%) SAP Oil and Gas
2 13 (3.12%) SAP S/4HANA
3 10 (2.40%) Infor SunSystems
3 10 (2.40%) iTrent
4 3 (0.72%) Remedy ITSM
5 2 (0.48%) Dynamics CRM
5 2 (0.48%) Oracle ERP
5 2 (0.48%) Unit4 Business World
6 1 (0.24%) Cognos Business Intelligence
6 1 (0.24%) Maximo
6 1 (0.24%) Oracle EBS
6 1 (0.24%) SAP ERP
Cloud Services
1 100 (23.98%) Microsoft 365
2 81 (19.42%) Azure
3 24 (5.76%) Entra ID
3 24 (5.76%) SaaS
4 20 (4.80%) Snowflake
5 18 (4.32%) AWS
6 15 (3.60%) Cloud Computing
7 9 (2.16%) OneDrive
8 8 (1.92%) IaaS
9 7 (1.68%) Azure DevOps
10 6 (1.44%) Mimecast
10 6 (1.44%) PaaS
10 6 (1.44%) Power Platform
11 5 (1.20%) Azure Storage
11 5 (1.20%) Dynamics 365
12 3 (0.72%) Power Automate
12 3 (0.72%) PowerApps
12 3 (0.72%) Taleo
13 2 (0.48%) Nutanix
14 1 (0.24%) SAP Fieldglass
Communications & Networking
1 40 (9.59%) Firewall
1 40 (9.59%) WAN
2 38 (9.11%) LAN
3 27 (6.47%) VPN
4 21 (5.04%) Internet
5 20 (4.80%) DNS
6 19 (4.56%) DHCP
6 19 (4.56%) TCP/IP
7 18 (4.32%) Wi-Fi
8 16 (3.84%) SD-WAN
9 13 (3.12%) Wireless
10 12 (2.88%) MPLS
10 12 (2.88%) SAN
11 9 (2.16%) BGP
12 8 (1.92%) OSPF
12 8 (1.92%) VLAN
13 7 (1.68%) LTE
13 7 (1.68%) VoIP
14 6 (1.44%) 3G
14 6 (1.44%) WLAN
Database & Business Intelligence
1 40 (9.59%) SQL Server
2 21 (5.04%) Tableau
3 13 (3.12%) MySQL
4 10 (2.40%) BusinessObjects
5 9 (2.16%) DB2
6 6 (1.44%) Azure SQL Database
6 6 (1.44%) Power BI
7 5 (1.20%) RDBMS
7 5 (1.20%) Relational Database
8 4 (0.96%) Oracle Database
9 2 (0.48%) Amazon RDS
9 2 (0.48%) Oracle Database 10g
9 2 (0.48%) Oracle Database 11g
9 2 (0.48%) VLDB
10 1 (0.24%) Hazelcast
10 1 (0.24%) Oracle BI EE
10 1 (0.24%) Oracle Reports
10 1 (0.24%) PostgreSQL
10 1 (0.24%) SQL Server Integration Services
10 1 (0.24%) SQL Server Reporting Services
Development Applications
1 26 (6.24%) JIRA
2 2 (0.48%) Bitbucket
2 2 (0.48%) Git
2 2 (0.48%) Octopus Deploy
2 2 (0.48%) Subversion
2 2 (0.48%) TeamCity
3 1 (0.24%) Oracle APEX
General
1 176 (42.21%) Social Skills
2 99 (23.74%) Finance
3 52 (12.47%) Analytical Skills
4 25 (6.00%) Marketing
5 22 (5.28%) Organisational Skills
6 17 (4.08%) Legal
7 15 (3.60%) Telecoms
8 14 (3.36%) Documentation Skills
9 11 (2.64%) Public Sector
10 10 (2.40%) Law
10 10 (2.40%) Presentation Skills
11 8 (1.92%) Financial Institution
11 8 (1.92%) Inclusion and Diversity
12 6 (1.44%) Advertising
12 6 (1.44%) Banking
12 6 (1.44%) Military
12 6 (1.44%) Retail
13 5 (1.20%) Fire and Rescue
13 5 (1.20%) Games
13 5 (1.20%) Police
Job Titles
1 55 (13.19%) Support Engineer
2 50 (11.99%) Infrastructure Engineer
3 49 (11.75%) Analyst
3 49 (11.75%) Senior
4 46 (11.03%) Service Manager
5 37 (8.87%) Lead
6 33 (7.91%) IT Manager
7 31 (7.43%) Applications Support
8 30 (7.19%) Infrastructure Support
9 29 (6.95%) Infrastructure Support Engineer
10 26 (6.24%) Support Analyst
11 24 (5.76%) Business Development Manager
11 24 (5.76%) Business Manager
11 24 (5.76%) Development Manager
12 21 (5.04%) IT Services Manager
12 21 (5.04%) VMware Engineer
12 21 (5.04%) VMware Infrastructure Engineer
12 21 (5.04%) VMware Support Engineer
13 20 (4.80%) Network Engineer
14 18 (4.32%) Team Leader
Libraries, Frameworks & Software Standards
1 28 (6.71%) HTML
2 26 (6.24%) CSS
3 10 (2.40%) .NET
4 4 (0.96%) ASP.NET
4 4 (0.96%) FIX Protocol
5 3 (0.72%) EDI
6 2 (0.48%) JSON
6 2 (0.48%) Software Packaging
6 2 (0.48%) XML
7 1 (0.24%) AngularJS
7 1 (0.24%) Apache Camel
7 1 (0.24%) ASP.NET MVC
7 1 (0.24%) BREW
7 1 (0.24%) Middleware
7 1 (0.24%) Node.js
7 1 (0.24%) REST
7 1 (0.24%) SAML
7 1 (0.24%) SOAP
7 1 (0.24%) Spring
7 1 (0.24%) Web Services
Miscellaneous
1 27 (6.47%) Self-Motivation
2 20 (4.80%) Life Science
3 18 (4.32%) Driving Licence
4 15 (3.60%) Data Centre
5 14 (3.36%) Management Information System
6 13 (3.12%) Clustering
6 13 (3.12%) PKI
7 10 (2.40%) Foreign Exchange (FX)
8 8 (1.92%) Onboarding
9 7 (1.68%) Replication
10 5 (1.20%) Blackberry
10 5 (1.20%) CMDB
10 5 (1.20%) Enterprise Software
11 4 (0.96%) BYOD
11 4 (0.96%) Distributed Denial-of-Service
11 4 (0.96%) Equities
12 3 (0.72%) Cyber Kill Chain
12 3 (0.72%) IVR
12 3 (0.72%) Low-Code
12 3 (0.72%) Virtual Team
Operating Systems
1 88 (21.10%) Windows
2 47 (11.27%) Windows Server
3 29 (6.95%) Linux
4 26 (6.24%) Windows 10
5 14 (3.36%) Windows Server 2012
6 9 (2.16%) Apple iOS
7 8 (1.92%) Android
8 6 (1.44%) Ubuntu
9 5 (1.20%) Unix
10 4 (0.96%) Red Hat Enterprise Linux
10 4 (0.96%) Windows Server 2019
11 3 (0.72%) Windows Server 2003
11 3 (0.72%) Windows Server 2016
12 2 (0.48%) AIX
12 2 (0.48%) Mac OS
12 2 (0.48%) Mac OS X
12 2 (0.48%) Solaris
12 2 (0.48%) VMS
12 2 (0.48%) Windows 7
12 2 (0.48%) Windows Server 2008
Processes & Methodologies
1 123 (29.50%) ITIL
2 115 (27.58%) Problem-Solving
3 97 (23.26%) Customer Service
4 71 (17.03%) Infrastructure Engineering
5 70 (16.79%) Service Delivery
6 47 (11.27%) Incident Management
7 42 (10.07%) Cybersecurity
7 42 (10.07%) Problem Management
8 39 (9.35%) CRM
8 39 (9.35%) Mentoring
9 38 (9.11%) Continuous Improvement
10 37 (8.87%) Service Management
11 33 (7.91%) Agile
11 33 (7.91%) ITSM
12 32 (7.67%) Release Management
13 31 (7.43%) Business Development
14 30 (7.19%) Change Management
15 28 (6.71%) Decision-Making
16 27 (6.47%) Roadmaps
17 26 (6.24%) Active Listening
Programming Languages
1 64 (15.35%) SQL
2 33 (7.91%) PowerShell
3 29 (6.95%) JavaScript
4 20 (4.80%) T-SQL
5 12 (2.88%) ActionScript
5 12 (2.88%) VB
6 10 (2.40%) Bash
6 10 (2.40%) C#
7 6 (1.44%) Python
8 5 (1.20%) Java
9 3 (0.72%) PL/SQL
Qualifications
1 65 (15.59%) Degree
2 25 (6.00%) Cisco Certification
2 25 (6.00%) Security Cleared
3 24 (5.76%) CCNA
4 21 (5.04%) ITIL Certification
5 20 (4.80%) CCNP
6 18 (4.32%) Azure Certification
7 14 (3.36%) SC Cleared
8 10 (2.40%) Microsoft Certification
9 9 (2.16%) Computer Science Degree
10 8 (1.92%) DBS Check
11 6 (1.44%) GCSC
12 5 (1.20%) MCSE
13 3 (0.72%) CCDA
13 3 (0.72%) DV Cleared
13 3 (0.72%) ITIL Foundation Certificate
14 2 (0.48%) CWTS
14 2 (0.48%) ISTQB
14 2 (0.48%) MCP
14 2 (0.48%) Network+ Certification
Quality Assurance & Compliance
1 25 (6.00%) ISO/IEC 27001
2 18 (4.32%) Cyber Essentials
3 6 (1.44%) GDPR
4 5 (1.20%) QA
5 3 (0.72%) Accessibility
6 2 (0.48%) ISO/IEC 20000
7 1 (0.24%) ISO 22301
7 1 (0.24%) ISO 9001
7 1 (0.24%) NIST
7 1 (0.24%) PMO
System Software
1 82 (19.66%) Active Directory
2 31 (7.43%) VMware Infrastructure
3 15 (3.60%) Hyper-V
4 14 (3.36%) vSphere
5 12 (2.88%) OpenSSH
5 12 (2.88%) VMware ESXi
5 12 (2.88%) XenApp
6 9 (2.16%) Virtual Desktop
7 2 (0.48%) Docker
7 2 (0.48%) Firmware
7 2 (0.48%) Oracle RAC
7 2 (0.48%) Virtual Servers
8 1 (0.24%) Lustre
8 1 (0.24%) NFS
8 1 (0.24%) Slurm Workload Manager
8 1 (0.24%) Veritas Cluster Server
Systems Management
1 47 (11.27%) Microsoft Intune
2 12 (2.88%) IBM BigFix
2 12 (2.88%) PowerCLI
2 12 (2.88%) vCenter Server
3 9 (2.16%) Terraform
4 8 (1.92%) SCCM
5 7 (1.68%) FortiGate
6 5 (1.20%) Active Directory Federation Services
6 5 (1.20%) Ansible
7 4 (0.96%) Kubernetes
8 3 (0.72%) Nessus
8 3 (0.72%) Oracle RMAN
9 2 (0.48%) Data Guard
9 2 (0.48%) Jamf Pro
9 2 (0.48%) NetBackup
9 2 (0.48%) Rundeck
10 1 (0.24%) OfficeScan
10 1 (0.24%) Proxmox
10 1 (0.24%) Single Sign-On
10 1 (0.24%) Trend Micro Deep Security
Vendors
1 154 (36.93%) Microsoft
2 52 (12.47%) VMware
3 50 (11.99%) SAP
4 46 (11.03%) Cisco
5 24 (5.76%) Salesforce
6 21 (5.04%) Fortinet
7 16 (3.84%) HP
7 16 (3.84%) ServiceNow
8 15 (3.60%) Citrix
8 15 (3.60%) IBM
8 15 (3.60%) Meraki
9 11 (2.64%) Oracle
10 10 (2.40%) Infor
11 9 (2.16%) Dell
12 7 (1.68%) F5
13 6 (1.44%) Sun
13 6 (1.44%) Ubiquiti
14 5 (1.20%) Google
15 4 (0.96%) Red Hat
15 4 (0.96%) Remedy