2nd Line Support Engineer Contracts

Second Line Support Engineer
UK

The median Second Line Support Engineer daily rate in the UK is £200 according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
1 Jun 2024		 Same period 2023 Same period 2022
Rank 469 502 550
Rank change year-on-year +33 +48 +95
Contract jobs requiring a 2nd Line Support Engineer 106 181 306
As % of all contract jobs advertised in the UK 0.25% 0.32% 0.35%
As % of the Job Titles category 0.27% 0.34% 0.37%
Number of daily rates quoted 84 130 213
10th Percentile £141 £162 £145
25th Percentile £174 £185 £163
Median daily rate (50th Percentile) £200 £210 £195
Median % change year-on-year -4.76% +7.69% +11.43%
75th Percentile £230 £275 £250
90th Percentile £283 £350 £300
UK excluding London median daily rate £200 £213 £188
% change year-on-year -5.88% +13.33% +14.50%
Number of hourly rates quoted 3 7 29
10th Percentile £18.79 £17.85 £13.72
25th Percentile £20.41 £20.00 £15.63
Median hourly rate £23.09 £23.50 £17.50
Median % change year-on-year -1.74% +34.29% +8.53%
75th Percentile £23.64 £25.13 £22.25
90th Percentile £23.96 £28.00 £30.33
UK excluding London median hourly rate £20.95 £20.00 £17.50
% change year-on-year +4.75% +14.29% +9.38%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,969 53,015 83,520
% of contract IT jobs with a recognized job title 92.83% 94.58% 95.35%
Number of daily rates quoted 25,870 37,031 58,844
10th Percentile £280 £313 £315
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +10.21%
Number of hourly rates quoted 2,841 1,476 1,963
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £24.50
Median % change year-on-year -16.67% +83.67% +12.28%
75th Percentile £61.60 £65.75 £49.33
90th Percentile £73.75 £76.13 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Support Engineer.

Daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support Engineer over the 6 months to 1 June 2024.

Daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Engineer.

Hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +15 101 £200 -5.88% 62
UK excluding London -2 79 £200 -5.88% 56
London +66 27 £203 -10.00% 8
Midlands +24 24 £200 -35.90% 6
South East -22 17 £228 +7.69% 23
West Midlands +18 16 £200 +14.29% 1
North of England +27 15 £195 -2.50% 9
South West -3 11 £190 -15.56% 10
Work from Home +61 8 £255 +24.34% 22
Yorkshire +25 8 £190 -2.56% 2
East Midlands +9 8 £210 -40.00% 5
East of England -1 7 £225 +20.00% 4
North West +18 5 £220 +9.86% 6
Scotland +35 2 £200 +5.26% 4
North East +12 2 £195 - 1
Northern Ireland - 2 £145 -
Wales - 1 £135 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, 2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Engineer in the job title.

1 72 (67.92%) Windows
2 58 (54.72%) Active Directory
3 56 (52.83%) Microsoft
4 52 (49.06%) Microsoft 365
5 46 (43.40%) Social Skills
6 34 (32.08%) Windows 10
7 31 (29.25%) SCCM
8 29 (27.36%) Microsoft Office
9 27 (25.47%) Customer Service
10 22 (20.75%) Azure
11 21 (19.81%) Problem-Solving
12 18 (16.98%) Microsoft Exchange
12 18 (16.98%) Degree
13 17 (16.04%) ITIL
13 17 (16.04%) Microsoft Intune
14 16 (15.09%) Windows Server
14 16 (15.09%) TCP/IP
15 15 (14.15%) WAN
15 15 (14.15%) Security Cleared
16 14 (13.21%) VPN
16 14 (13.21%) VMware
16 14 (13.21%) Firewall
17 13 (12.26%) DNS
18 12 (11.32%) VLAN
18 12 (11.32%) VMware Infrastructure
18 12 (11.32%) PowerShell
19 11 (10.38%) Mobile Device Management
19 11 (10.38%) Analytical Skills
19 11 (10.38%) Finance
19 11 (10.38%) Cisco

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (16.98%) Microsoft Exchange
2 5 (4.72%) SharePoint
Applications
1 29 (27.36%) Microsoft Office
2 3 (2.83%) Microsoft Excel
3 2 (1.89%) Microsoft PowerPoint
4 1 (0.94%) Spreadsheet
Cloud Services
1 52 (49.06%) Microsoft 365
2 22 (20.75%) Azure
3 3 (2.83%) Asana
3 3 (2.83%) Slack
4 2 (1.89%) AWS
4 2 (1.89%) OneDrive
4 2 (1.89%) WhatsApp
5 1 (0.94%) Dynamics 365
5 1 (0.94%) Entra ID
5 1 (0.94%) Google Workspace
5 1 (0.94%) Power Platform
Communications & Networking
1 16 (15.09%) TCP/IP
2 15 (14.15%) WAN
3 14 (13.21%) Firewall
3 14 (13.21%) VPN
4 13 (12.26%) DNS
5 12 (11.32%) VLAN
6 9 (8.49%) VoIP
7 8 (7.55%) LAN
7 8 (7.55%) SD-WAN
7 8 (7.55%) Wi-Fi
8 5 (4.72%) BGP
8 5 (4.72%) IPsec
8 5 (4.72%) MPLS
8 5 (4.72%) Wireless
9 3 (2.83%) Ethernet
9 3 (2.83%) Internet
9 3 (2.83%) Junos
10 2 (1.89%) DHCP
10 2 (1.89%) FTP
10 2 (1.89%) Intranet
Database & Business Intelligence
1 1 (0.94%) Power BI
Development Applications
1 8 (7.55%) JIRA
General
1 46 (43.40%) Social Skills
2 11 (10.38%) Analytical Skills
2 11 (10.38%) Finance
3 9 (8.49%) Documentation Skills
4 8 (7.55%) Public Sector
5 7 (6.60%) Manufacturing
6 6 (5.66%) Marketing
7 5 (4.72%) Legal
7 5 (4.72%) Organisational Skills
7 5 (4.72%) Pharmaceutical
7 5 (4.72%) Telecoms
8 2 (1.89%) Automotive
8 2 (1.89%) Banking
8 2 (1.89%) Electronics
8 2 (1.89%) Financial Institution
8 2 (1.89%) French Language
8 2 (1.89%) Law
8 2 (1.89%) Multimedia
9 1 (0.94%) Local Government
9 1 (0.94%) Retail
Libraries, Frameworks & Software Standards
1 3 (2.83%) Middleware
2 1 (0.94%) CSS
2 1 (0.94%) Rendezvous
2 1 (0.94%) TIBCO EMS
2 1 (0.94%) XML
Miscellaneous
1 10 (9.43%) Driving Licence
2 8 (7.55%) Clustering
3 6 (5.66%) iPad
4 5 (4.72%) PKI
5 4 (3.77%) Onboarding
5 4 (3.77%) Self-Motivation
5 4 (3.77%) Smartphone
6 3 (2.83%) Management Information System
6 3 (2.83%) NHS
6 3 (2.83%) Video Conferencing
7 2 (1.89%) Enterprise Software
8 1 (0.94%) BYOD
8 1 (0.94%) Foreign Exchange (FX)
8 1 (0.94%) Social Media
8 1 (0.94%) Virtual Team
Operating Systems
1 72 (67.92%) Windows
2 34 (32.08%) Windows 10
3 16 (15.09%) Windows Server
4 10 (9.43%) Mac OS
4 10 (9.43%) Windows Server 2012
5 9 (8.49%) Windows Server 2019
6 5 (4.72%) Apple iOS
6 5 (4.72%) Linux
7 2 (1.89%) Android
7 2 (1.89%) Windows 7
7 2 (1.89%) Windows Server 2016
8 1 (0.94%) Unix
8 1 (0.94%) Windows Vista
Processes & Methodologies
1 27 (25.47%) Customer Service
2 21 (19.81%) Problem-Solving
3 17 (16.04%) ITIL
4 11 (10.38%) Mobile Device Management
5 9 (8.49%) Asset Management
5 9 (8.49%) Proactive Monitoring
6 8 (7.55%) Decision-Making
6 8 (7.55%) Service Delivery
6 8 (7.55%) Service Management
7 7 (6.60%) Cybersecurity
8 6 (5.66%) PRINCE2
8 6 (5.66%) Quality Management
9 5 (4.72%) Migration
9 5 (4.72%) Network Monitoring
9 5 (4.72%) Security Monitoring
9 5 (4.72%) Ticket Management
10 4 (3.77%) Change Control
10 4 (3.77%) Continuous Improvement
10 4 (3.77%) Patch Management
10 4 (3.77%) Project Management
Programming Languages
1 12 (11.32%) PowerShell
2 4 (3.77%) JavaScript
3 3 (2.83%) Python
Qualifications
1 18 (16.98%) Degree
2 15 (14.15%) Security Cleared
3 7 (6.60%) SC Cleared
4 6 (5.66%) Microsoft Certification
5 4 (3.77%) CCNA
5 4 (3.77%) Cisco Certification
5 4 (3.77%) DBS Check
5 4 (3.77%) MCSA
5 4 (3.77%) MCSE
6 3 (2.83%) A+ Certification
7 2 (1.89%) ITIL Certification
7 2 (1.89%) MCP
Quality Assurance & Compliance
1 9 (8.49%) SLA
2 5 (4.72%) ISO 9000
System Software
1 58 (54.72%) Active Directory
2 12 (11.32%) VMware Infrastructure
3 8 (7.55%) Hyper-V
4 4 (3.77%) vSphere
5 2 (1.89%) VMware ESXi
Systems Management
1 31 (29.25%) SCCM
2 17 (16.04%) Microsoft Intune
3 9 (8.49%) Autotask
3 9 (8.49%) Jamf Pro
4 8 (7.55%) Failover Clustering
5 4 (3.77%) Nessus
5 4 (3.77%) WSUS
6 2 (1.89%) Systems Management Server (SMS)
7 1 (0.94%) PaperCut
Vendors
1 56 (52.83%) Microsoft
2 14 (13.21%) VMware
3 11 (10.38%) Cisco
4 10 (9.43%) Apple
5 6 (5.66%) Datto
6 5 (4.72%) Juniper
6 5 (4.72%) ServiceNow
7 4 (3.77%) Fujitsu
7 4 (3.77%) Qualys
8 3 (2.83%) NetApp
8 3 (2.83%) Palo Alto
8 3 (2.83%) Remedy
8 3 (2.83%) Zscaler
9 2 (1.89%) Avaya
9 2 (1.89%) Citrix
9 2 (1.89%) SAP
10 1 (0.94%) Genesys
10 1 (0.94%) Google
10 1 (0.94%) IBM
10 1 (0.94%) TIBCO
67 2nd Line Support Engineer jobs Nationwide