IT Support Analyst Jobs

IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 491 565 735
Rank change year-on-year +74 +170 -111
Permanent jobs requiring an IT Support Analyst 486 424 588
As % of all permanent jobs advertised in the UK 0.46% 0.45% 0.35%
As % of the Job Titles category 0.49% 0.49% 0.36%
Number of salaries quoted 395 368 537
10th Percentile £24,000 £22,500 £21,250
25th Percentile £26,250 £25,969 £24,000
Median annual salary (50th Percentile) £31,500 £30,000 £28,500
Median % change year-on-year +5.00% +5.26% -
75th Percentile £37,500 £37,000 £35,000
90th Percentile £44,800 £42,500 £47,500
UK excluding London median annual salary £30,000 £27,500 £26,000
% change year-on-year +9.09% +5.77% +4.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 1 June 2024.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +91 451 £31,375 +1.21% 63
UK excluding London +46 364 £30,000 +9.09% 54
London +72 110 £36,000 -1.37% 13
South East +36 100 £32,500 +14.04% 8
Work from Home +11 90 £31,500 +5.00% 12
Midlands +33 86 £27,000 -1.82% 8
North of England +48 71 £28,000 +5.66% 13
West Midlands +10 47 £31,000 +5.77% 4
South West -28 44 £26,500 -7.83% 19
East of England +13 41 £28,500 +3.64% 2
East Midlands +4 39 £26,000 -3.70% 4
Yorkshire +84 38 £29,750 +2.59% 2
North West -11 30 £28,000 +10.89% 10
Scotland -74 22 £34,250 +24.55% 6
North East -9 3 - - 1
Wales 0 1 - - 1

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 258 (53.09%) Windows
2 239 (49.18%) Microsoft 365
3 236 (48.56%) Microsoft
4 224 (46.09%) Active Directory
5 142 (29.22%) Social Skills
6 129 (26.54%) Windows 10
7 128 (26.34%) Customer Service
8 119 (24.49%) Azure
9 106 (21.81%) ITIL
10 105 (21.60%) Microsoft Office
11 104 (21.40%) Problem-Solving
12 98 (20.16%) Microsoft Exchange
13 78 (16.05%) Windows Server
14 59 (12.14%) Entra ID
15 53 (10.91%) Finance
15 53 (10.91%) SCCM
16 50 (10.29%) Degree
16 50 (10.29%) Service Delivery
17 49 (10.08%) VMware
18 46 (9.47%) WAN
18 46 (9.47%) DHCP
19 45 (9.26%) Firewall
20 44 (9.05%) Change Management
20 44 (9.05%) DNS
21 42 (8.64%) Analytical Skills
22 41 (8.44%) LAN
22 41 (8.44%) ITSM
23 40 (8.23%) VPN
24 38 (7.82%) Cisco
24 38 (7.82%) SharePoint

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (20.16%) Microsoft Exchange
2 38 (7.82%) SharePoint
3 5 (1.03%) IIS
4 4 (0.82%) Exchange Server 2013
5 2 (0.41%) Skype for Business
6 1 (0.21%) CMS
6 1 (0.21%) SharePoint 2013
Applications
1 105 (21.60%) Microsoft Office
2 8 (1.65%) Microsoft Excel
3 5 (1.03%) Microsoft PowerPoint
Business Applications
1 5 (1.03%) Dynamics CRM
1 5 (1.03%) Dynamics GP
2 3 (0.62%) Carpe Diem
3 2 (0.41%) Misys Midas
4 1 (0.21%) Elite 3E
4 1 (0.21%) Epicor Tropos
4 1 (0.21%) Visualfiles
Cloud Services
1 239 (49.18%) Microsoft 365
2 119 (24.49%) Azure
3 59 (12.14%) Entra ID
4 18 (3.70%) AWS
5 13 (2.67%) OneDrive
6 11 (2.26%) Dynamics 365
6 11 (2.26%) Google Workspace
7 10 (2.06%) WhatsApp
8 9 (1.85%) Mimecast
9 7 (1.44%) Power Platform
10 3 (0.62%) Power Automate
11 2 (0.41%) Snowflake
12 1 (0.21%) Adobe Creative Cloud
12 1 (0.21%) Azure Stack
12 1 (0.21%) GCP
12 1 (0.21%) IaaS
12 1 (0.21%) PaaS
12 1 (0.21%) PowerApps
12 1 (0.21%) SaaS
Communications & Networking
1 46 (9.47%) DHCP
1 46 (9.47%) WAN
2 45 (9.26%) Firewall
3 44 (9.05%) DNS
4 41 (8.44%) LAN
5 40 (8.23%) VPN
6 31 (6.38%) VoIP
7 24 (4.94%) Internet
7 24 (4.94%) TCP/IP
8 22 (4.53%) Wi-Fi
9 16 (3.29%) VLAN
10 11 (2.26%) WLAN
11 9 (1.85%) Network Security
11 9 (1.85%) Structured Cabling
12 7 (1.44%) Cisco IOS
13 6 (1.23%) Broadband
14 5 (1.03%) Remote Desktop
14 5 (1.03%) Skype
15 4 (0.82%) Intranet
15 4 (0.82%) Wireless
Database & Business Intelligence
1 16 (3.29%) SQL Server
2 6 (1.23%) Power BI
2 6 (1.23%) SQL Server Reporting Services
3 4 (0.82%) MySQL
4 2 (0.41%) BusinessObjects
5 1 (0.21%) Crystal Reports
5 1 (0.21%) Oracle Database
5 1 (0.21%) SQL Server Integration Services
Development Applications
1 3 (0.62%) JIRA
General
1 142 (29.22%) Social Skills
2 53 (10.91%) Finance
3 42 (8.64%) Analytical Skills
4 38 (7.82%) Law
5 37 (7.61%) Legal
6 21 (4.32%) Manufacturing
7 14 (2.88%) Retail
8 13 (2.67%) Inclusion and Diversity
8 13 (2.67%) Telecoms
9 10 (2.06%) Automotive
10 8 (1.65%) Banking
10 8 (1.65%) German Language
11 7 (1.44%) Marketing
12 6 (1.23%) Pharmaceutical
13 5 (1.03%) Documentation Skills
14 4 (0.82%) Agriculture
14 4 (0.82%) Organisational Skills
15 3 (0.62%) Advertising
15 3 (0.62%) Multimedia
15 3 (0.62%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (1.23%) OLE
2 4 (0.82%) HTML
3 3 (0.62%) Software Packaging
4 1 (0.21%) .NET
4 1 (0.21%) SAML
Miscellaneous
1 24 (4.94%) Fat Client
1 24 (4.94%) Thin Client
2 20 (4.12%) Driving Licence
3 18 (3.70%) Video Conferencing
4 17 (3.50%) Self-Motivation
5 12 (2.47%) Onboarding
6 6 (1.23%) Educational Technology
6 6 (1.23%) iPad
6 6 (1.23%) iPhone
6 6 (1.23%) Smartphone
7 5 (1.03%) Replication
8 4 (0.82%) Life Science
8 4 (0.82%) Management Information System
9 3 (0.62%) Blackberry
9 3 (0.62%) CCTV
9 3 (0.62%) CMDB
9 3 (0.62%) EPoS
9 3 (0.62%) Media Streaming
10 2 (0.41%) e-Learning
10 2 (0.41%) Team-Oriented Environment
Operating Systems
1 258 (53.09%) Windows
2 129 (26.54%) Windows 10
3 78 (16.05%) Windows Server
4 37 (7.61%) Apple iOS
5 29 (5.97%) Android
6 25 (5.14%) Windows Server 2019
7 24 (4.94%) Linux
8 21 (4.32%) Mac OS
9 10 (2.06%) Windows 7
10 8 (1.65%) Windows Server 2012
10 8 (1.65%) Windows Server 2016
11 6 (1.23%) Mac OS X
12 3 (0.62%) Unix
13 1 (0.21%) VMS
13 1 (0.21%) Windows Mobile
Processes & Methodologies
1 128 (26.34%) Customer Service
2 106 (21.81%) ITIL
3 104 (21.40%) Problem-Solving
4 50 (10.29%) Service Delivery
5 44 (9.05%) Change Management
6 41 (8.44%) ITSM
7 37 (7.61%) Agile
8 36 (7.41%) Service Management
9 31 (6.38%) Asset Management
10 30 (6.17%) Continuous Improvement
11 29 (5.97%) Incident Management
12 24 (4.94%) Cybersecurity
13 20 (4.12%) Project Planning
14 19 (3.91%) Problem Management
15 16 (3.29%) Document Management
16 15 (3.09%) Mobile Device Management
17 14 (2.88%) Information Security
18 13 (2.67%) Computer Science
18 13 (2.67%) ERP
19 12 (2.47%) CRM
Programming Languages
1 19 (3.91%) SQL
2 8 (1.65%) PowerShell
3 5 (1.03%) Bash
4 4 (0.82%) Java
4 4 (0.82%) PHP
5 2 (0.41%) C#
6 1 (0.21%) C
6 1 (0.21%) COBOL
Qualifications
1 50 (10.29%) Degree
2 15 (3.09%) Microsoft Certification
3 14 (2.88%) A+ Certification
4 10 (2.06%) Computer Science Degree
5 9 (1.85%) AWS Certification
6 7 (1.44%) MCP
7 5 (1.03%) Security Cleared
8 4 (0.82%) Azure Certification
8 4 (0.82%) DBS Check
8 4 (0.82%) MCSE
8 4 (0.82%) SC Cleared
9 3 (0.62%) CCNA
9 3 (0.62%) Cisco Certification
9 3 (0.62%) ITIL Certification
9 3 (0.62%) MCITP
10 1 (0.21%) CompTIA Security+
10 1 (0.21%) ITIL Foundation Certificate
10 1 (0.21%) Network+ Certification
Quality Assurance & Compliance
1 36 (7.41%) SLA
2 15 (3.09%) Cyber Essentials
3 10 (2.06%) ISO/IEC 27001
4 4 (0.82%) Sarbanes-Oxley
5 2 (0.41%) GDPR
5 2 (0.41%) PMO
6 1 (0.21%) Accessibility
6 1 (0.21%) Cyber Essentials PLUS
System Software
1 224 (46.09%) Active Directory
2 34 (7.00%) VMware Infrastructure
3 24 (4.94%) Virtual Desktop
4 10 (2.06%) Hyper-V
5 1 (0.21%) Virtual Machines
5 1 (0.21%) VMware ESXi
Systems Management
1 53 (10.91%) SCCM
2 28 (5.76%) Microsoft Intune
3 19 (3.91%) Jamf Pro
4 6 (1.23%) PaperCut
5 5 (1.03%) Systems Management Server (SMS)
6 4 (0.82%) WhatsUp Gold
7 3 (0.62%) AirWatch
7 3 (0.62%) FortiGate
8 2 (0.41%) Progress Chef
9 1 (0.21%) MobiControl
9 1 (0.21%) Single Sign-On
9 1 (0.21%) WSUS
Vendors
1 236 (48.56%) Microsoft
2 49 (10.08%) VMware
3 38 (7.82%) Cisco
4 35 (7.20%) Citrix
5 20 (4.12%) Apple
6 18 (3.70%) ServiceNow
7 16 (3.29%) iManage
8 12 (2.47%) Adobe
8 12 (2.47%) Meraki
9 11 (2.26%) Avaya
10 10 (2.06%) Veeam
11 9 (1.85%) Dell
12 8 (1.65%) Bloomberg
12 8 (1.65%) Canon
12 8 (1.65%) Palo Alto
13 7 (1.44%) Google
13 7 (1.44%) HP
14 5 (1.03%) BT
14 5 (1.03%) Sage
14 5 (1.03%) SAP