26 to 50 of 2,493 Customer Service Jobs in the UK excluding London

years to help brands, retailers and manufacturers expanding on the oversea market through digital channels. We are looking for an enthusiastic and experienced Customer Service Advisor to join our expanding team. We are looking for an individual with a passion for delivering outstanding customer service and … handle a wide range of queries and would be expected to deal with these in a professional manner. You will work closely with the Customer Service Manager to ensure outstanding service is delivered to every customer from worldwide. Primary Duties include but are not limited to … Answer incoming customer enquiries from all channels (email and occasionally phone) to company standards Stay up-to-date on new products, services and policies Collect and report customer feedback to ensure that best practice is recognised and maintained Engage with customers in a friendly and professional manner whilst more »

Customer Service Advisor - Product Support - Harlow - £30,000 DOE Hybrid Tue - Sat 37.5 hours Are you a customer service professional who is tech-savvy and open to training and developing technical product skills? Play a vital role insupporting and guiding B2C customers through technical glitches, product … features and general customer queries. Customer Service Advisor - Product Support , your primary responsibilities will include: Respond to technical queries. Friendly customer support and guidance,mostlyvia email. Communicating with different departments to find solutions. Problem-solving and troubleshooting technical issues. General customer service queries via … Zendesk. Requirements: To excel in this role, you'll need: Excellent communication skills, both verbal and written. Excellent customer service (ideally B2C) Technically minded and willing to learn a new product range Strong problem-solving abilities and a proactive mindset. A passion for sport will be abigadvantage. Zendesk more »

Working as part of the Customer Service department of our Number Plates Division, providing technical support for the full range of printing systems and software. Role This support covers system installations, servicing, customer training and issues resolution alongside the day-to-day customer service activities. … implementation on-site, including patching Take orders via phone or email and process accurately on Sage Consistently observe Sage and CRM processes to maintain customer and service information Work effectively with other departments – accounts, production, and despatch Contribute to day-to-day Customer Service office activities … including taking and processing orders, issuing license activation codes, and fielding remote technical support Training Customer Service Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 Training schedule has yet to be agreed. Details will be made available at a more »

Customer Service Advisor - Product Support - Harlow - £30,000 DOE Hybrid Tue - Sat 37.5 hours Are you a customer service professional who is tech-savvy and open to training and developing technical product skills? Play a vital role in supporting and guiding B2C customers through technical glitches … product features and general customer queries. Customer Service Advisor - Product Support , your primary responsibilities will include: Respond to technical queries. Friendly customer support and guidance, mostly via email. Communicating with different departments to find solutions. Problem-solving and troubleshooting technical issues. General customer service queries via Zendesk. Requirements: To excel in this role, you'll need: Excellent communication skills, both verbal and written. Excellent customer service (ideally B2C) Technically minded and willing to learn a new product range Strong problem-solving abilities and a proactive mindset. A passion for sport will more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to more »

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and … technology. Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving … challenges Understanding the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop more »

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and … technology. Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving … challenges Understanding the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop more »

Aftersales Service Coordinator Company Overview: Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty. Job Summary: We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join … our team. The ideal candidate will be responsible for managing and improving the after-sales process, ensuring high levels of customer satisfaction and efficient resolution of service issues. Key Responsibilities: Customer Interaction : Handle customer inquiries and complaints regarding after-sales service in a timely and … empathetic manner. Process Coordination : Oversee the end-to-end service process from customer contact to issue resolution. Ensure that all service actions are logged and tracked in the system. Documentation Management : Prepare and manage necessary documentation related to customer service actions, including service reports more »

Role: IT Customer Service Coordinator Salary £23k-£26k Depending on Experience Location Mansfield Hours - Working shifts on a rota basis from 6am - 10pm (1 in 3 weekends) We are looking for a IT Customer Sservice Coordinator for a busy Mansfield based organisation. Working in a fast paced … call to completion Updating the client on progress and timescales Logging and recording all issues Assigning calls to engineers and 3rd parties Providing excellent customer service Creating standard documentation on problem resolution and fixes The ideal candidate for the IT Customer Service Coordinator role will have … Experience within a fast faced customer service role Ability to work on their own, as part of a team, and under pressure Good time management and ability to prioritise An interest in problem-solving with hardware, operating systems, and software packages Excellent communication skills, both written and verbal more »

European Language Customer Care Administrator Fluent German/Swiss German Home based (1 day per month in the head office in Cambridgeshire) A fantastic success story, our client is expanding and are looking to recruit Fluent German or Swiss German speakers who enjoy Customer Service, attention to … detail and Teamwork. It is a busy environment working with other team members who speak a variety of European languages. The successful Customer Care Administrator will be talking exclusively to their German customers; taking service calls; resolving customer queries from enquiry to order, delivery, and payment - ensuring … that a satisfactory conclusion is reached. The successful Customer Services Administrator will need to have a passion for excellent Customer Service. The successful Customer Care Administrator must have the following skills: * Passionate about delivering excellent customer service * Must be fluent in both oral and written more »

Pensions Customer Service Pensions Helpdesk/Contact Centre Hybrid Working with 2 days in Preston, Lancashire - Do you have first class customer service skills? - Want a role with no weekends, late nights, or Bank Holidays? - Work for a company that offers career progressions. - Incentives and recognition … buy and sell leave. If so, we want to talk to you A glance at the role: We have the opportunity for a Pensions Customer Service - Helpdesk/Contact Centre to come and join us working on our Pensions Helpdesk, starting on 10th June 2024. You will be … confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls into our Helpdesk. The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in more »

Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium … sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with some previous … responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and more »

We require a Scheduler and Service Coordinator to join our busy Customer Service department. The successful candidate will be responsible for scheduling site surveys throughout the UK for our field team and managing the workload of sub-contractors. You will work towards a L3 Customer Service Qualification alongside your job role. Role As part of the Customer Service Team you will be allocated a number of multi skilled site engineers and will be required to plan their working day to maximise their productivity and ensure company targets are met daily. This is a … account managers and customers Manage sub-contractor costs in line with gross margins Give insight regarding process improvements and field team performance Provide excellent customer service at all times Monitor field team arrival times against times agreed with site contacts The above is not an exhaustive list of more »

The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on … service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support with contract management to ensure the more »

Patient Monitoring & Wound Express products into the healthcare market; NHS, private hospitals and primary care. THE ROLE: Office based job in Cardiff. As a Customer Service Leader, the successful candidate will be responsible for a team of 4. The primary purpose of this job is to work closely … with the customer services manager to provide direction, instruction, and guidance to a customer service team, ensuring the delivery of excellent service to customers. Ensuring the swift and accurate processing UK orders, including service repairs and returns. Effective leadership in this position directly contributes to … the overall success of the customer service department and the satisfaction of the customers they serve. Training new staff, setting customer satisfaction goals, and maintaining service protocols. Monitoring team performance, providing feedback, and motivating team members to exceed customer expectations. Support in handling complex customer more »

Fantastic opportunity for an experienced Service Delivery Manager to join a market leading technology company in Glasgow. This is a hybrid role with 3 days in the office, and 2 days from home. The role will be focused on maintaining and improving customer satisfaction to aid the business … goals of retaining existing business. Key to success will be customer engagement aiding stronger customer relationships in turn improving customer loyalty. Excelling in this role will enable us to stand out from the competition and demonstrate real value to their customers. The day-to-day responsibilities will … be ensuring service levels are met and all customer queries are acted upon in a timely manner, development of Service Reviews and increasing/developing customer feedback mechanisms. Customer feedback is a key driver to service improvement and will enable the development of customer more »

in supporting individuals and families who are seeking asylum in the UK. The successful candidate will be client focused, have demonstrable experience delivering great customer service, and have a high level of resilience which is key when supporting our vulnerable clients. Duties and Responsibilities: Efficiently and empathetically handle … swiftly Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients Work collaboratively as part of a team to achieve organisational targets … up within the requisite time scales and undertake any necessary administrative tasks in relation to the work Experience and Skills: ? Proven experience providing exemplary customer service skills/background with a minimum of 1 year's employment history Demonstrable experience of working in a pressured environment and meeting more »

Centre Executive - Belfast (Hybrid) - £80-£110 per day - 2/3 months+ My client, a FTSE 100 company, is on the hunt for a Customer Service Executive to ensures their customers receive a high level of customer satisfaction. You will provide an inbound and outbound customer service to all customers. Role Type: Hybrid - minimum 2 days in the office Shift type: Mon-Friday 35 hours per week Work Location: Belfast. No on-site parking. No subsidised parking. About the role To ensure every Customer/Consumer receives excellent customer service and … supplies significantly to ensuring client maintains its position as supplier of choice. To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction. Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation more »

Join a Telecoms and IT provider as a Customer Service Administrator/Telecoms Expediter/Provisioner. The company employs nearly 40 staff and continues to expand with an impressive list of loyal customers. THE CUSTOMER SERVICE ADMINISTRATOR ROLE: Working in a friendly team of 6 and … arranging telecommunications services, juggling installation teams, customer availability, service deadlines, and customers' issues related to telecoms, all the while keeping everyone happy. Hours are 9 am - 5:30 pm, Monday - Friday KEY SKILLS: Take pride in solving customers' issues and going the extra mile to ensure the job … is done properly Good attention to detail Good listening and people skills Reasonable IT skills Good organisational skills SALARY & BENEFITS YOULL RECEIVE AS CUSTOMER SERVICE ADMINISTRATOR: £22,000 - £26,000 20 days holiday + public holidays Pension scheme with company contribution Car parking Opportunity for career progression Subsided more »

FRENCH SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £29,000 PER ANNUM People Solutions are hiring a French Speaking Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! The successful applicant will need to speak fluent French as … salary Generous contributory pension scheme Day to Day Duties Manage and respond to incoming calls, emails, and online chats Strive to deliver world class customer service Develop technical and product knowledge Manage customer order portals, pricing updates and export administration Essential Skills Fluency in spoken and written … Nationals who speak French as their first language Assisting French Nationals with the ordering of our client's products Experience in a telephone-based customer service role Excellent communication skills with a calm, composed manner with a positive, ‘will-do' attitude Customer Relationship/customer account more »

make sure that our customers are delighted with any chair, settee or bed they buy from us. That's why we have a comprehensive Customer Charter and Employee Values. This means that before a customer takes the first step towards buying one of our products, they can understand … what to expect from our high level of service, and our employees understand what is expected of them to facilitate this. We are looking for We have an exciting opportunity to join our sales team in the capacity of a Sales Support Executive. This role will support the Sales … Excellent communication is key as this role will interact within the sales team, as well as with field agents and other departments to progress customer orders and resolve queries. A high level of accuracy and attention to detail is vital, with the role holder being proactive and taking ownership more »

Customer Service Representative Oxford (onsite) IT Support Services £22,000-£24,000 (DOE) A well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries. Responsibilities: Handling incoming customer queries Resolving issues to management (Customer Support Team Lead) Maintain client details, processing payments, maintaining CRM Raising tickets/closing tickets Maintain customer information on database Account creation/new user … setups Skills: Microsoft Office- Excel/Word/Outlook Knowledge of CRM tools Customer Service Experience (1-2 years) If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further. In Technology Group Ltd more »

and Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. If you have strong experience in Customer Service and have an interest in Technology please … 37.5 Hour work week Key Responsibilities: Lead and manage the technical team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of client issues and requests … Develop and implement standard SLAs and best practices to streamline help desk processes and ensure consistent service delivery Conduct regular performance evaluations of help desk staff, provide constructive feedback, and identify training and development needs Qualifications and Experience: Previous experience in a similar role with strong Customer Service more »

and Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. If you have strong experience in Customer Service and have an interest in Technology please … 37.5 Hour work week Key Responsibilities: Lead and manage the technical team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of client issues and requests … Develop and implement standard SLAs and best practices to streamline help desk processes and ensure consistent service delivery Conduct regular performance evaluations of help desk staff, provide constructive feedback, and identify training and development needs Qualifications and Experience: Previous experience in a similar role with strong Customer Service more »