SLA Contracts in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024		 Same period 2023 Same period 2022
Rank 133 168 168
Rank change year-on-year +35 0 +20
Contract jobs citing SLA 640 750 1,208
As % of all contract jobs advertised in England 1.73% 1.57% 1.71%
As % of the Quality Assurance & Compliance category 12.58% 11.62% 13.07%
Number of daily rates quoted 305 410 769
10th Percentile £150 £136 £136
25th Percentile £213 £189 £185
Median daily rate (50th Percentile) £330 £298 £325
Median % change year-on-year +10.92% -8.46% -13.33%
75th Percentile £488 £494 £525
90th Percentile £582 £600 £625
UK median daily rate £338 £298 £375
% change year-on-year +13.45% -20.67% -5.89%
Number of hourly rates quoted 83 62 92
10th Percentile £11.07 £12.55 £10.77
25th Percentile £12.79 £14.00 £12.45
Median hourly rate £14.70 £18.36 £16.50
Median % change year-on-year -19.95% +11.29% +20.02%
75th Percentile £23.80 £29.30 £19.63
90th Percentile £32.00 £44.50 £28.65
UK median hourly rate £14.70 £18.50 £16.50
% change year-on-year -20.54% +12.12% +20.02%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 5,087 6,452 9,246
As % of all contract IT jobs advertised in England 13.78% 13.51% 13.08%
Number of daily rates quoted 3,234 4,361 6,380
10th Percentile £300 £300 £294
25th Percentile £406 £413 £408
Median daily rate (50th Percentile) £525 £525 £525
Median % change year-on-year - - +10.53%
75th Percentile £638 £650 £633
90th Percentile £750 £750 £738
UK median daily rate £510 £525 £520
% change year-on-year -2.86% +0.96% +9.47%
Number of hourly rates quoted 368 223 268
10th Percentile £10.95 £15.04 £12.31
25th Percentile £13.18 £20.25 £16.25
Median hourly rate £23.65 £42.50 £27.50
Median % change year-on-year -44.35% +54.55% +30.95%
75th Percentile £48.75 £64.38 £49.25
90th Percentile £70.00 £79.95 £69.07
UK median hourly rate £22.34 £37.50 £27.73
% change year-on-year -40.43% +35.23% +32.05%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 2 June 2024.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 2 June 2024.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +87 214 £400 +6.67% 100
South East -9 140 £295 +19.92% 83
North of England +10 125 £493 +31.47% 90
North West +30 97 £525 +15.07% 50
South West +41 66 £275 +57.14% 35
Midlands +18 62 £260 -13.33% 70
West Midlands +7 48 £245 -24.62% 50
Yorkshire -19 27 £450 +80.00% 25
East of England -36 23 £265 -3.64% 45
East Midlands +10 14 £310 +26.53% 20
North East +10 1 - - 15
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (5.31%) Microsoft Exchange
2 22 (3.44%) SharePoint
3 6 (0.94%) IIS
4 5 (0.78%) Oracle Self-Service HR
4 5 (0.78%) Oracle Workflow
5 3 (0.47%) Adobe Experience Manager
5 3 (0.47%) Tomcat
6 2 (0.31%) Alfresco
6 2 (0.31%) Confluence
6 2 (0.31%) Exchange Server 2007
6 2 (0.31%) JBoss
6 2 (0.31%) OpenStack
7 1 (0.16%) Exchange Server 2010
7 1 (0.16%) Exchange Server 2013
7 1 (0.16%) Red Hat Fuse
7 1 (0.16%) Skype for Business
Applications
1 81 (12.66%) Microsoft Office
2 59 (9.22%) Microsoft Excel
3 24 (3.75%) Microsoft PowerPoint
4 10 (1.56%) MS Visio
5 6 (0.94%) Spreadsheet
6 3 (0.47%) Adobe Creative Suite
7 1 (0.16%) PTC Creo
7 1 (0.16%) SPSS
7 1 (0.16%) Windchill
Business Applications
1 7 (1.09%) Remedy ITSM
1 7 (1.09%) SAP S/4HANA
2 5 (0.78%) Oracle HRMS
3 3 (0.47%) NEC Housing
3 3 (0.47%) Shopify
4 2 (0.31%) Oracle General Ledger
4 2 (0.31%) Oracle Procure-to-Pay
5 1 (0.16%) Dynamics GP
5 1 (0.16%) Temenos T24
Cloud Services
1 111 (17.34%) Microsoft 365
2 50 (7.81%) Azure
3 34 (5.31%) AWS
4 33 (5.16%) Power Platform
5 15 (2.34%) Entra ID
6 12 (1.88%) OneDrive
6 12 (1.88%) SuccessFactors
7 7 (1.09%) Dynamics 365
7 7 (1.09%) GCP
7 7 (1.09%) IaaS
8 6 (0.94%) PaaS
8 6 (0.94%) SaaS
8 6 (0.94%) WhatsApp
9 5 (0.78%) Lucidchart
9 5 (0.78%) Power Automate
9 5 (0.78%) Serverless
10 4 (0.63%) IBM Blueworks
10 4 (0.63%) Mimecast
11 3 (0.47%) Amazon EKS
11 3 (0.47%) Azure ExpressRoute
Communications & Networking
1 53 (8.28%) LAN
2 48 (7.50%) VPN
3 37 (5.78%) Firewall
4 36 (5.63%) Wireless
5 35 (5.47%) WAN
6 16 (2.50%) Internet
7 15 (2.34%) SAN
8 14 (2.19%) Wi-Fi
9 13 (2.03%) MPLS
10 12 (1.88%) DNS
10 12 (1.88%) TCP/IP
11 10 (1.56%) PSTN
11 10 (1.56%) Remote Desktop
11 10 (1.56%) VoIP
12 9 (1.41%) BGP
12 9 (1.41%) IPsec
13 8 (1.25%) DHCP
13 8 (1.25%) SD-WAN
14 7 (1.09%) Cisco Nexus
14 7 (1.09%) DWDM
Database & Business Intelligence
1 19 (2.97%) Power BI
2 14 (2.19%) SQL Server
3 8 (1.25%) Data Warehouse
3 8 (1.25%) SQL Server Integration Services
4 7 (1.09%) SQL Server Reporting Services
5 6 (0.94%) Tableau
6 5 (0.78%) PostgreSQL
7 3 (0.47%) MySQL
8 2 (0.31%) Amazon RDS
8 2 (0.31%) Big Data
8 2 (0.31%) Data Lake
8 2 (0.31%) Data Mining
8 2 (0.31%) GIS
9 1 (0.16%) DTS
9 1 (0.16%) Elasticsearch
9 1 (0.16%) HDInsight
9 1 (0.16%) InterSystems Cache
9 1 (0.16%) Oracle Reports
9 1 (0.16%) Relational Database
9 1 (0.16%) SQL Server Analysis Services
Development Applications
1 5 (0.78%) Git
2 4 (0.63%) Mocha
3 3 (0.47%) JIRA
3 3 (0.47%) Maven
4 1 (0.16%) Cypress.io
4 1 (0.16%) GoCD
4 1 (0.16%) Jenkins
4 1 (0.16%) JUnit
4 1 (0.16%) SQL Server Management Studio (SSMS)
4 1 (0.16%) Visual Studio
4 1 (0.16%) Yeoman
General
1 274 (42.81%) Social Skills
2 115 (17.97%) Finance
3 108 (16.88%) Analytical Skills
4 63 (9.84%) Public Sector
5 31 (4.84%) Telecoms
6 26 (4.06%) Banking
7 23 (3.59%) Marketing
8 22 (3.44%) Retail
9 20 (3.13%) Organisational Skills
10 16 (2.50%) Legal
11 13 (2.03%) Manufacturing
12 12 (1.88%) Police
13 11 (1.72%) Financial Institution
13 11 (1.72%) Presentation Skills
14 9 (1.41%) Electronics
15 8 (1.25%) Investment Banking
16 7 (1.09%) French Language
17 6 (0.94%) Advertising
17 6 (0.94%) Influencing Skills
18 5 (0.78%) Local Government
Job Titles
1 129 (20.16%) Analyst
2 81 (12.66%) Service Analyst
3 68 (10.63%) Service Desk Analyst
4 52 (8.13%) Support Engineer
5 45 (7.03%) Service Desk Agent
6 32 (5.00%) Lead
7 31 (4.84%) Network Engineer
8 29 (4.53%) 1st Line Support
9 28 (4.38%) IT Support
10 26 (4.06%) Architect
11 25 (3.91%) Senior
12 24 (3.75%) Service Manager
13 22 (3.44%) Technical Support
14 21 (3.28%) IT Engineer
15 20 (3.13%) Delivery Manager
16 18 (2.81%) Desktop Support
17 17 (2.66%) 2nd Line Support
18 16 (2.50%) Consultant
19 15 (2.34%) Service Delivery Manager
19 15 (2.34%) Support Specialist
Libraries, Frameworks & Software Standards
1 8 (1.25%) Web Services
2 6 (0.94%) .NET
3 5 (0.78%) Jest
3 5 (0.78%) Node.js
3 5 (0.78%) React
3 5 (0.78%) REST
3 5 (0.78%) XMPP
4 4 (0.63%) AngularJS
4 4 (0.63%) Redux
4 4 (0.63%) Software Packaging
4 4 (0.63%) Spring
5 3 (0.47%) CSS
5 3 (0.47%) J2EE
5 3 (0.47%) jQuery
5 3 (0.47%) Ruby on Rails
5 3 (0.47%) Sass
5 3 (0.47%) Spring Boot
5 3 (0.47%) Spring MVC
5 3 (0.47%) Twitter Bootstrap
5 3 (0.47%) VML
Miscellaneous
1 37 (5.78%) Management Information System
2 26 (4.06%) Data Centre
3 14 (2.19%) Self-Motivation
4 11 (1.72%) Distributed Systems
5 10 (1.56%) BYOD
6 9 (1.41%) Virtual Team
7 8 (1.25%) Analytical Mindset
7 8 (1.25%) FMCG
7 8 (1.25%) Video Conferencing
8 7 (1.09%) CMDB
8 7 (1.09%) Digital Signage
8 7 (1.09%) Driving Licence
8 7 (1.09%) Hedge funds
9 6 (0.94%) PKI
10 5 (0.78%) Data Protection Act
10 5 (0.78%) Onboarding
11 4 (0.63%) CCTV
11 4 (0.63%) Security Operations Centre
11 4 (0.63%) Security Posture
11 4 (0.63%) SWIFT Messaging Network
Operating Systems
1 182 (28.44%) Windows
2 81 (12.66%) Windows 10
3 31 (4.84%) Linux
3 31 (4.84%) Windows 7
4 28 (4.38%) Unix
5 25 (3.91%) Windows Server
6 20 (3.13%) Apple iOS
7 13 (2.03%) Mac OS
8 8 (1.25%) Android
9 3 (0.47%) Red Hat Enterprise Linux
9 3 (0.47%) Ubuntu
9 3 (0.47%) Windows Server 2012
10 2 (0.31%) Mac OS X
10 2 (0.31%) Windows Server 2016
11 1 (0.16%) AIX
11 1 (0.16%) Windows Server 2019
11 1 (0.16%) Windows XP
Processes & Methodologies
1 211 (32.97%) Problem-Solving
2 189 (29.53%) Customer Service
3 150 (23.44%) ITIL
4 101 (15.78%) Service Delivery
5 61 (9.53%) Agile
6 54 (8.44%) ITSM
7 52 (8.13%) Continuous Improvement
8 47 (7.34%) Incident Management
9 44 (6.88%) Customer Requirements
10 43 (6.72%) Change Management
11 42 (6.56%) Service Management
11 42 (6.56%) Time Management
12 40 (6.25%) Stakeholder Management
13 37 (5.78%) Problem Management
14 34 (5.31%) Customer Experience
15 30 (4.69%) Business Intelligence
15 30 (4.69%) Workflow
16 28 (4.38%) Business Case
16 28 (4.38%) Coaching
17 24 (3.75%) Disaster Recovery
Programming Languages
1 44 (6.88%) SQL
2 29 (4.53%) PowerShell
3 15 (2.34%) Java
4 9 (1.41%) Python
5 7 (1.09%) JavaScript
5 7 (1.09%) T-SQL
6 6 (0.94%) C#
7 4 (0.63%) Kusto Query Language
7 4 (0.63%) Search Processing Language
8 3 (0.47%) C++
8 3 (0.47%) Ruby
8 3 (0.47%) VB.NET
9 2 (0.31%) VBScript
10 1 (0.16%) R
10 1 (0.16%) TypeScript
10 1 (0.16%) VB
Qualifications
1 180 (28.13%) Security Cleared
2 116 (18.13%) SC Cleared
3 60 (9.38%) Degree
4 51 (7.97%) DV Cleared
5 33 (5.16%) Cisco Certification
6 26 (4.06%) BPSS Clearance
7 23 (3.59%) CCNP
8 22 (3.44%) CCNA
9 21 (3.28%) ITIL Certification
10 13 (2.03%) Microsoft Certification
11 9 (1.41%) Computer Science Degree
11 9 (1.41%) MCSE
12 5 (0.78%) CCSA
12 5 (0.78%) JNCIA
13 4 (0.63%) BC Cleared
13 4 (0.63%) MCSA
14 3 (0.47%) JNCIS
15 2 (0.31%) A+ Certification
15 2 (0.31%) Dell Certification
15 2 (0.31%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (2.50%) QA
2 9 (1.41%) Disclosure Scotland
3 8 (1.25%) Data Quality
4 5 (0.78%) GDPR
5 4 (0.63%) ISO/IEC 20000
5 4 (0.63%) NIST
6 3 (0.47%) Accessibility
6 3 (0.47%) ISO 9001
7 2 (0.31%) Actionable Recommendations
8 1 (0.16%) Cyber Essentials
8 1 (0.16%) ISO/IEC 27001
System Software
1 98 (15.31%) Active Directory
2 28 (4.38%) VMware Infrastructure
3 15 (2.34%) Hyper-V
4 10 (1.56%) Virtual Machines
5 9 (1.41%) Firmware
6 6 (0.94%) Virtual Desktop
7 5 (0.78%) vSphere
8 4 (0.63%) BitLocker
9 3 (0.47%) Microsoft App-V
9 3 (0.47%) Microsoft Virtual Server
9 3 (0.47%) Virtual Servers
10 1 (0.16%) Docker
10 1 (0.16%) KVM
10 1 (0.16%) vCloud
10 1 (0.16%) VMware ESXi
Systems Management
1 50 (7.81%) SCCM
2 24 (3.75%) Microsoft Intune
3 7 (1.09%) Active Directory Federation Services
3 7 (1.09%) AirWatch
3 7 (1.09%) SCOM
4 6 (0.94%) Kubernetes
5 5 (0.78%) WSUS
6 4 (0.63%) Ansible
6 4 (0.63%) Systems Management Server (SMS)
6 4 (0.63%) WhatsUp Gold
7 3 (0.47%) NetBackup
7 3 (0.47%) OPNET
7 3 (0.47%) SCVMM
7 3 (0.47%) Single Sign-On
7 3 (0.47%) VxRail
8 2 (0.31%) Jamf Pro
8 2 (0.31%) Progress Chef
8 2 (0.31%) Puppet
8 2 (0.31%) Salt
8 2 (0.31%) SysTrack
Vendors
1 214 (33.44%) Microsoft
2 83 (12.97%) ServiceNow
3 46 (7.19%) Cisco
4 36 (5.63%) VMware
5 35 (5.47%) SAP
6 25 (3.91%) HP
7 19 (2.97%) Apple
8 16 (2.50%) Dell
8 16 (2.50%) Juniper
9 15 (2.34%) Citrix
10 13 (2.03%) F5
11 12 (1.88%) BT
12 11 (1.72%) Oracle
12 11 (1.72%) Remedy
13 10 (1.56%) Cadence
14 9 (1.41%) Avaya
14 9 (1.41%) Infoblox
14 9 (1.41%) Palo Alto
15 8 (1.25%) Blue Coat
15 8 (1.25%) SolarWinds
504 SLA jobs Nationwide