Service Analyst Contracts in England

Service Analyst
UK > England

The median Service Analyst daily rate in England is £218, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 185 217 211
Rank change year-on-year +32 -6 +71
Contract jobs requiring a Service Analyst 477 583 990
As % of all contract jobs advertised in England 1.27% 1.24% 1.41%
As % of the Job Titles category 1.37% 1.31% 1.48%
Number of daily rates quoted 210 344 595
10th Percentile £140 £123 £120
25th Percentile £165 £163 £150
Median daily rate (50th Percentile) £218 £225 £207
Median % change year-on-year -3.33% +8.70% +29.38%
75th Percentile £397 £438 £488
90th Percentile £550 £538 £588
UK median daily rate £215 £220 £207
% change year-on-year -2.27% +6.28% +29.38%
Number of hourly rates quoted 196 116 189
10th Percentile £12.86 £12.58 £12.40
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £15.64 £15.50 £15.00
Median % change year-on-year +0.94% +3.30% +7.30%
75th Percentile £21.37 £18.88 £18.55
90th Percentile £21.46 £20.75 £20.56
UK median hourly rate £15.88 £14.83 £15.00
% change year-on-year +7.08% -1.13% +7.30%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,808 44,443 66,953
% of contract IT jobs with a recognized job title 92.80% 94.49% 95.39%
Number of daily rates quoted 22,757 31,614 47,944
10th Percentile £288 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £535
Median % change year-on-year -4.55% +2.80% +7.00%
75th Percentile £638 £663 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £538 £525
% change year-on-year -2.42% +2.48% +6.06%
Number of hourly rates quoted 2,654 1,321 1,753
10th Percentile £12.86 £14.36 £12.80
25th Percentile £16.30 £20.00 £15.90
Median hourly rate £39.50 £45.00 £24.00
Median % change year-on-year -12.22% +87.50% +14.01%
75th Percentile £62.50 £65.00 £49.25
90th Percentile £74.00 £77.50 £65.00
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +16.28%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Analyst in England.

Daily rate trend for Service Analyst in England

Service Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Analyst in England over the 6 months to 12 June 2024.

Daily rate histogram for Service Analyst in England

Service Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Analyst in England.

Hourly rate trend for Service Analyst in England

Service Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Analyst in England over the 6 months to 12 June 2024.

Hourly rate histogram for Service Analyst in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +10 130 £190 +8.57% 18
London -11 119 £425 +30.77% 7
North of England +10 72 £165 -29.79% 38
South West +37 69 £275 +66.67% 11
South East -1 45 £173 -13.75% 23
North West +12 44 £200 - 23
Midlands -11 42 £160 +18.52% 10
West Midlands +4 29 £190 +5.56% 5
Yorkshire +8 28 £150 -42.86% 12
East Midlands -10 13 £160 +31.15% 5
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 June 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Analyst in the job title.

1 223 (46.75%) Customer Service
2 150 (31.45%) ITIL
3 138 (28.93%) Windows
4 127 (26.62%) Microsoft
4 127 (26.62%) Social Skills
5 125 (26.21%) Problem-Solving
6 124 (26.00%) Security Cleared
7 122 (25.58%) Microsoft 365
8 109 (22.85%) Incident Management
9 108 (22.64%) Active Directory
10 97 (20.34%) ServiceNow
11 95 (19.92%) SC Cleared
12 82 (17.19%) SLA
13 78 (16.35%) Finance
14 70 (14.68%) Windows 10
15 67 (14.05%) Microsoft Office
16 60 (12.58%) Service Management
17 55 (11.53%) Service Delivery
18 52 (10.90%) Citrix
19 51 (10.69%) Public Sector
20 50 (10.48%) Microsoft Excel
21 49 (10.27%) Microsoft Certification
21 49 (10.27%) ITSM
22 48 (10.06%) Analytical Skills
23 43 (9.01%) Wi-Fi
24 42 (8.81%) Microsoft PowerPoint
25 41 (8.60%) A+ Certification
25 41 (8.60%) MCSA
26 40 (8.39%) Banking
27 38 (7.97%) Retail

Service Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (5.45%) Microsoft Exchange
2 18 (3.77%) SharePoint
3 7 (1.47%) Confluence
4 5 (1.05%) SharePoint Server
5 1 (0.21%) Skype for Business
Applications
1 67 (14.05%) Microsoft Office
2 50 (10.48%) Microsoft Excel
3 42 (8.81%) Microsoft PowerPoint
4 5 (1.05%) MS Visio
5 1 (0.21%) Chatbot
5 1 (0.21%) Microsoft Project
Business Applications
1 4 (0.84%) Remedy ITSM
Cloud Services
1 122 (25.58%) Microsoft 365
2 21 (4.40%) Azure
3 16 (3.35%) Power Platform
4 8 (1.68%) Entra ID
5 5 (1.05%) Azure Stack
5 5 (1.05%) OneDrive
5 5 (1.05%) WhatsApp
6 4 (0.84%) IBM Blueworks
6 4 (0.84%) Lucidchart
7 3 (0.63%) AWS
7 3 (0.63%) Google Workspace
7 3 (0.63%) Slack
8 2 (0.42%) Dynamics 365
8 2 (0.42%) SaaS
9 1 (0.21%) Asana
9 1 (0.21%) Cloud Computing
9 1 (0.21%) Datadog
9 1 (0.21%) IaaS
9 1 (0.21%) Mimecast
9 1 (0.21%) Zapier
Communications & Networking
1 43 (9.01%) Wi-Fi
2 17 (3.56%) VPN
3 14 (2.94%) Firewall
4 11 (2.31%) Wireless
5 9 (1.89%) DHCP
5 9 (1.89%) DNS
6 5 (1.05%) BGP
6 5 (1.05%) TCP/IP
7 4 (0.84%) LAN
7 4 (0.84%) WAN
8 3 (0.63%) Internet
8 3 (0.63%) Structured Cabling
9 2 (0.42%) Remote Desktop
9 2 (0.42%) VoIP
10 1 (0.21%) Cisco IOS
10 1 (0.21%) MPLS
10 1 (0.21%) Skype
10 1 (0.21%) Unified Communications
Database & Business Intelligence
1 16 (3.35%) Power BI
2 3 (0.63%) Oracle Reports
3 2 (0.42%) Tableau
4 1 (0.21%) Data Warehouse
4 1 (0.21%) PostgreSQL
4 1 (0.21%) Relational Database
4 1 (0.21%) SQL Server
4 1 (0.21%) SQL Server Reporting Services
Development Applications
1 11 (2.31%) JIRA
2 1 (0.21%) GitLab
General
1 127 (26.62%) Social Skills
2 78 (16.35%) Finance
3 51 (10.69%) Public Sector
4 48 (10.06%) Analytical Skills
5 40 (8.39%) Banking
6 38 (7.97%) Retail
7 11 (2.31%) Organisational Skills
8 9 (1.89%) Legal
9 7 (1.47%) Financial Institution
9 7 (1.47%) Inclusion and Diversity
10 5 (1.05%) Advertising
11 4 (0.84%) Aerospace
11 4 (0.84%) Documentation Skills
11 4 (0.84%) Local Government
11 4 (0.84%) Telecoms
12 3 (0.63%) French Language
12 3 (0.63%) Manufacturing
13 2 (0.42%) Automotive
13 2 (0.42%) Front Office
13 2 (0.42%) Military
Miscellaneous
1 28 (5.87%) Management Information System
2 14 (2.94%) NHS
3 7 (1.47%) Analytical Mindset
4 6 (1.26%) CMDB
4 6 (1.26%) Hedge funds
5 5 (1.05%) Private Cloud
6 4 (0.84%) iPhone
6 4 (0.84%) Onboarding
7 3 (0.63%) Derivative
7 3 (0.63%) Linux Command Line
7 3 (0.63%) Self-Motivation
8 2 (0.42%) Data Centre
8 2 (0.42%) iPad
8 2 (0.42%) Legacy Systems
8 2 (0.42%) Mainframe
8 2 (0.42%) SWIFT Messaging Network
8 2 (0.42%) Video Conferencing
9 1 (0.21%) Foreign Exchange (FX)
9 1 (0.21%) Handset
9 1 (0.21%) IVR
Operating Systems
1 138 (28.93%) Windows
2 70 (14.68%) Windows 10
3 11 (2.31%) Windows 7
4 8 (1.68%) Windows Server
5 7 (1.47%) Android
5 7 (1.47%) Linux
6 6 (1.26%) Unix
7 4 (0.84%) Apple iOS
8 3 (0.63%) Mac OS
8 3 (0.63%) Windows Server 2012
9 2 (0.42%) Windows Server 2008
9 2 (0.42%) Windows Server 2016
9 2 (0.42%) Windows Server 2019
10 1 (0.21%) Mac OS X
10 1 (0.21%) VMS
Processes & Methodologies
1 223 (46.75%) Customer Service
2 150 (31.45%) ITIL
3 125 (26.21%) Problem-Solving
4 109 (22.85%) Incident Management
5 60 (12.58%) Service Management
6 55 (11.53%) Service Delivery
7 49 (10.27%) ITSM
8 38 (7.97%) Mathematics
9 20 (4.19%) Problem Management
10 19 (3.98%) Asset Management
11 18 (3.77%) Continuous Improvement
12 17 (3.56%) Change Management
12 17 (3.56%) Migration
13 16 (3.35%) Line Management
13 16 (3.35%) Time Management
14 15 (3.14%) Agile
15 14 (2.94%) Decision-Making
15 14 (2.94%) GAP Analysis
15 14 (2.94%) Stakeholder Management
16 13 (2.73%) Business Intelligence
Programming Languages
1 7 (1.47%) SQL
2 4 (0.84%) Python
3 2 (0.42%) Bash
4 1 (0.21%) Google Apps Script
4 1 (0.21%) PowerShell
Qualifications
1 124 (26.00%) Security Cleared
2 95 (19.92%) SC Cleared
3 49 (10.27%) Microsoft Certification
4 41 (8.60%) A+ Certification
4 41 (8.60%) MCSA
5 35 (7.34%) DV Cleared
6 28 (5.87%) Degree
7 24 (5.03%) MCP
8 12 (2.52%) ITIL Certification
9 7 (1.47%) BPSS Clearance
9 7 (1.47%) ITIL Foundation Certificate
10 6 (1.26%) CCNA
10 6 (1.26%) Cisco Certification
11 5 (1.05%) Computer Science Degree
12 3 (0.63%) ECDL
13 2 (0.42%) CISA
13 2 (0.42%) CISM
13 2 (0.42%) CISSP
13 2 (0.42%) MCSE
14 1 (0.21%) CCNP
Quality Assurance & Compliance
1 82 (17.19%) SLA
2 13 (2.73%) Disclosure Scotland
3 9 (1.89%) QA
4 6 (1.26%) Data Quality
5 5 (1.05%) Government Security Classifications
6 4 (0.84%) ISO/IEC 27001
7 3 (0.63%) ISO 9001
7 3 (0.63%) ISO/IEC 20000
8 2 (0.42%) EMIR
8 2 (0.42%) MiFID
8 2 (0.42%) PMO
9 1 (0.21%) GDPR
9 1 (0.21%) ISO 22301
System Software
1 108 (22.64%) Active Directory
2 2 (0.42%) Terminal Services
2 2 (0.42%) Virtual Desktop
2 2 (0.42%) VMware Infrastructure
3 1 (0.21%) BitLocker
3 1 (0.21%) vSphere
Systems Management
1 10 (2.10%) SCCM
2 8 (1.68%) Microsoft Intune
3 4 (0.84%) IBM BigFix
3 4 (0.84%) Tivoli
4 2 (0.42%) Jamf Pro
5 1 (0.21%) ZABBIX
Vendors
1 127 (26.62%) Microsoft
2 97 (20.34%) ServiceNow
3 52 (10.90%) Citrix
4 12 (2.52%) Sun
5 9 (1.89%) Remedy
6 6 (1.26%) Apple
7 5 (1.05%) Atlassian
8 4 (0.84%) Oracle
9 3 (0.63%) BMC
9 3 (0.63%) Cisco
9 3 (0.63%) Dell
9 3 (0.63%) Kofax
10 2 (0.42%) Bloomberg
10 2 (0.42%) Google
10 2 (0.42%) NetApp
10 2 (0.42%) Okta
10 2 (0.42%) Refinitiv
10 2 (0.42%) Snow
10 2 (0.42%) VMware
11 1 (0.21%) Netskope