Service Delivery Contracts in the Midlands

Service Delivery
England > Midlands

The table below provides summary statistics for contract job vacancies advertised in the Midlands requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 71 54 74
Rank change year-on-year -17 +20 +17
Contract jobs citing Service Delivery 71 127 162
As % of all contract jobs advertised in the Midlands 2.41% 3.95% 3.24%
As % of the Processes & Methodologies category 2.99% 4.51% 3.68%
Number of daily rates quoted 37 68 120
10th Percentile £189 £263 £269
25th Percentile £306 £463 £413
Median daily rate (50th Percentile) £460 £548 £525
Median % change year-on-year -15.98% +4.29% +16.67%
75th Percentile £588 £595 £588
90th Percentile £735 £625 £696
England median daily rate £490 £525 £525
% change year-on-year -6.67% - +11.61%
Number of hourly rates quoted 9 5 2
10th Percentile £12.79 - £16.58
25th Percentile £14.00 £12.50 £16.69
Median hourly rate £18.97 £14.50 £17.75
Median % change year-on-year +30.83% -18.31% +12.70%
75th Percentile £33.93 £18.75 £19.19
90th Percentile £72.90 £23.36 £19.53
England median hourly rate £15.00 £18.50 £14.50
% change year-on-year -18.92% +27.59% -19.44%

All Process and Methodology Skills
Midlands

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the Midlands.

Contract vacancies with a requirement for process or methodology skills 2,373 2,816 4,402
As % of all contract IT jobs advertised in the Midlands 80.50% 87.48% 87.92%
Number of daily rates quoted 1,577 1,978 3,231
10th Percentile £234 £258 £250
25th Percentile £358 £363 £375
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% +11.76%
75th Percentile £600 £600 £575
90th Percentile £688 £700 £669
England median daily rate £525 £550 £550
% change year-on-year -4.55% - +10.00%
Number of hourly rates quoted 178 101 130
10th Percentile £11.11 £12.50 £10.68
25th Percentile £14.00 £15.00 £14.00
Median hourly rate £19.00 £24.00 £18.25
Median % change year-on-year -20.83% +31.51% +24.91%
75th Percentile £35.00 £46.25 £24.50
90th Percentile £55.00 £65.00 £35.00
England median hourly rate £37.50 £36.00 £25.68
% change year-on-year +4.17% +40.19% +14.13%

Service Delivery
Job Vacancy Trend in the Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Delivery in the Midlands

Service Delivery
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing Service Delivery in the Midlands.

Daily rate trend for Service Delivery in the Midlands

Service Delivery
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing Service Delivery in the Midlands over the 6 months to 12 June 2024.

Daily rate histogram for Service Delivery in the Midlands

Service Delivery
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing Service Delivery in the Midlands.

Hourly rate trend for Service Delivery in the Midlands

Service Delivery
Hourly Rate Histogram in the Midlands

Hourly rate distribution of jobs citing Service Delivery in the Midlands over the 6 months to 12 June 2024.

Hourly rate histogram for Service Delivery in the Midlands

Service Delivery
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the Midlands region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -20 41 £450 -14.29% 71
East Midlands -4 27 £460 -19.40% 45
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.27%) Microsoft Exchange
1 8 (11.27%) SharePoint
Applications
1 4 (5.63%) Microsoft Excel
1 4 (5.63%) Microsoft Office
2 1 (1.41%) Microsoft PowerPoint
2 1 (1.41%) Spreadsheet
Cloud Services
1 22 (30.99%) Microsoft 365
2 16 (22.54%) Azure
3 12 (16.90%) AWS
4 10 (14.08%) Power Platform
5 8 (11.27%) OneDrive
5 8 (11.27%) SaaS
6 7 (9.86%) Entra ID
7 6 (8.45%) Power Automate
7 6 (8.45%) PowerApps
8 1 (1.41%) Google Workspace
8 1 (1.41%) SuccessFactors
8 1 (1.41%) Yammer
Communications & Networking
1 6 (8.45%) Unified Communications
2 5 (7.04%) Internet
3 4 (5.63%) Firewall
3 4 (5.63%) WAN
4 3 (4.23%) Ethernet
4 3 (4.23%) MPLS
4 3 (4.23%) VPN
5 2 (2.82%) ADSL
5 2 (2.82%) PSTN
6 1 (1.41%) DWDM
6 1 (1.41%) Intranet
6 1 (1.41%) LAN
6 1 (1.41%) NAS
6 1 (1.41%) SAN
6 1 (1.41%) SDH
6 1 (1.41%) SONET
Database & Business Intelligence
1 10 (14.08%) Power BI
2 5 (7.04%) SQL Server
Development Applications
1 1 (1.41%) JIRA
General
1 28 (39.44%) Finance
2 23 (32.39%) Social Skills
3 9 (12.68%) Legal
4 7 (9.86%) Public Sector
5 6 (8.45%) Analytical Skills
6 4 (5.63%) Influencing Skills
6 4 (5.63%) Law
6 4 (5.63%) Manufacturing
6 4 (5.63%) Telecoms
7 3 (4.23%) Banking
7 3 (4.23%) Presentation Skills
8 2 (2.82%) French Language
8 2 (2.82%) Local Government
8 2 (2.82%) Organisational Skills
9 1 (1.41%) Social Housing
Job Titles
1 15 (21.13%) Service Manager
2 13 (18.31%) Delivery Manager
3 12 (16.90%) Service Delivery Manager
4 10 (14.08%) Analyst
4 10 (14.08%) IT Manager
5 9 (12.68%) IT Services Delivery Manager
5 9 (12.68%) IT Services Manager
6 7 (9.86%) Lead
7 6 (8.45%) Architect
7 6 (8.45%) Microsoft 365 Engineer
7 6 (8.45%) Microsoft Engineer
8 5 (7.04%) Senior
9 4 (5.63%) Product Owner
9 4 (5.63%) Senior Analyst
9 4 (5.63%) Systems Analyst
10 3 (4.23%) Application Development Manager
10 3 (4.23%) Coordinator
10 3 (4.23%) Development Manager
10 3 (4.23%) Head of Development
10 3 (4.23%) Solutions Architect
Libraries, Frameworks & Software Standards
1 4 (5.63%) OpenAPI
1 4 (5.63%) RAML
1 4 (5.63%) RESTful
1 4 (5.63%) Swagger
Miscellaneous
1 6 (8.45%) Digital Signage
1 6 (8.45%) PKI
2 5 (7.04%) Product Ownership
3 4 (5.63%) IoT
3 4 (5.63%) Management Information System
4 3 (4.23%) CMDB
4 3 (4.23%) Virtual Team
5 2 (2.82%) DataPower
5 2 (2.82%) Operational Technology
6 1 (1.41%) Data Protection Act
6 1 (1.41%) Freedom of Information
6 1 (1.41%) Legacy Applications
6 1 (1.41%) PMI
6 1 (1.41%) Taxonomies
Operating Systems
1 16 (22.54%) Windows
2 8 (11.27%) Apple iOS
3 6 (8.45%) Windows Server
3 6 (8.45%) Windows Server 2016
3 6 (8.45%) Windows Server 2019
4 1 (1.41%) Windows 10
Processes & Methodologies
1 20 (28.17%) ITIL
2 17 (23.94%) Change Management
3 16 (22.54%) Customer Service
4 15 (21.13%) Agile
5 14 (19.72%) Service Management
6 13 (18.31%) Decision-Making
6 13 (18.31%) Information Security
6 13 (18.31%) Project Delivery
7 12 (16.90%) ITSM
7 12 (16.90%) Problem-Solving
7 12 (16.90%) Service Delivery Management
8 10 (14.08%) Business Intelligence
8 10 (14.08%) Continuous Improvement
8 10 (14.08%) CRM
8 10 (14.08%) Migration
9 9 (12.68%) People Management
9 9 (12.68%) Stakeholder Management
10 8 (11.27%) Business Analysis
10 8 (11.27%) IT Governance
10 8 (11.27%) Problem Management
Programming Languages
1 8 (11.27%) Swift
2 6 (8.45%) PowerShell
3 4 (5.63%) C#
3 4 (5.63%) Java
4 1 (1.41%) Data Analysis Expressions
4 1 (1.41%) SQL
Qualifications
1 7 (9.86%) Security Cleared
2 6 (8.45%) SC Cleared
3 3 (4.23%) BC Cleared
3 3 (4.23%) BPSS Clearance
3 3 (4.23%) ITIL Certification
4 1 (1.41%) APMG
4 1 (1.41%) CIPD
4 1 (1.41%) DBS Check
4 1 (1.41%) Degree
4 1 (1.41%) DV Cleared
4 1 (1.41%) NVQ Level 4
4 1 (1.41%) PMI Certification
4 1 (1.41%) PMP
Quality Assurance & Compliance
1 7 (9.86%) SLA
2 3 (4.23%) QA
3 1 (1.41%) GDPR
3 1 (1.41%) PMO
System Software
1 7 (9.86%) Active Directory
2 1 (1.41%) Firmware
Systems Management
1 8 (11.27%) Microsoft Intune
2 6 (8.45%) Single Sign-On
Vendors
1 23 (32.39%) Microsoft
2 8 (11.27%) Okta
3 6 (8.45%) Oracle
4 3 (4.23%) ServiceNow
5 2 (2.82%) BT
5 2 (2.82%) Cisco
5 2 (2.82%) IBM
5 2 (2.82%) Openreach
6 1 (1.41%) Aruba
6 1 (1.41%) Civica
6 1 (1.41%) Google
6 1 (1.41%) Planview