Service Management Contracts in the Midlands

Service Management
England > Midlands

The table below provides summary statistics for contract job vacancies advertised in the Midlands requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 78 78 82
Rank change year-on-year 0 +4 +6
Contract jobs citing Service Management 63 85 148
As % of all contract jobs advertised in the Midlands 2.14% 2.64% 2.96%
As % of the Processes & Methodologies category 2.65% 3.02% 3.36%
Number of daily rates quoted 38 49 98
10th Percentile £185 £206 £132
25th Percentile £356 £388 £266
Median daily rate (50th Percentile) £459 £525 £447
Median % change year-on-year -12.62% +17.58% -5.75%
75th Percentile £606 £625 £568
90th Percentile £675 £649 £600
England median daily rate £525 £520 £525
% change year-on-year +0.96% -0.95% +10.53%
Number of hourly rates quoted 0 4 6
10th Percentile - £19.60 £14.68
25th Percentile - £21.63 £15.84
Median hourly rate - £46.75 £17.28
Median % change year-on-year - +170.54% -9.30%
75th Percentile - £70.00 £17.56
90th Percentile - - £19.15
England median hourly rate £17.72 £35.13 £20.00
% change year-on-year -49.55% +75.63% -9.09%

All Process and Methodology Skills
Midlands

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the Midlands.

Contract vacancies with a requirement for process or methodology skills 2,373 2,816 4,402
As % of all contract IT jobs advertised in the Midlands 80.50% 87.48% 87.92%
Number of daily rates quoted 1,577 1,978 3,231
10th Percentile £234 £258 £250
25th Percentile £358 £363 £375
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% +11.76%
75th Percentile £600 £600 £575
90th Percentile £688 £700 £669
England median daily rate £525 £550 £550
% change year-on-year -4.55% - +10.00%
Number of hourly rates quoted 178 101 130
10th Percentile £11.11 £12.50 £10.68
25th Percentile £14.00 £15.00 £14.00
Median hourly rate £19.00 £24.00 £18.25
Median % change year-on-year -20.83% +31.51% +24.91%
75th Percentile £35.00 £46.25 £24.50
90th Percentile £55.00 £65.00 £35.00
England median hourly rate £37.50 £36.00 £25.68
% change year-on-year +4.17% +40.19% +14.13%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing Service Management in the Midlands.

Daily rate trend for Service Management in the Midlands

Service Management
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing Service Management in the Midlands over the 6 months to 12 June 2024.

Daily rate histogram for Service Management in the Midlands

Service Management
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing Service Management in the Midlands.

Hourly rate trend for Service Management in the Midlands

Service Management
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -4 33 £450 -5.26% 33
East Midlands +9 29 £480 -18.53% 25
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.59%) SharePoint
Applications
1 2 (3.17%) Chatbot
2 1 (1.59%) Microsoft Excel
2 1 (1.59%) Microsoft Office
2 1 (1.59%) Microsoft PowerPoint
Business Applications
1 4 (6.35%) Maximo
2 3 (4.76%) SAP ERP
Cloud Services
1 16 (25.40%) Azure
2 15 (23.81%) SaaS
3 10 (15.87%) AWS
3 10 (15.87%) Microsoft 365
4 2 (3.17%) PaaS
5 1 (1.59%) Amazon EKS
5 1 (1.59%) Azure DevOps
5 1 (1.59%) Cloud Computing
5 1 (1.59%) Dynamics 365
5 1 (1.59%) GCP
5 1 (1.59%) GitHub
5 1 (1.59%) IaaS
5 1 (1.59%) Intacct
5 1 (1.59%) Nutanix
5 1 (1.59%) OneDrive
5 1 (1.59%) OpenShift
5 1 (1.59%) Power Automate
Communications & Networking
1 3 (4.76%) VPN
2 1 (1.59%) DHCP
2 1 (1.59%) DNS
2 1 (1.59%) Firewall
2 1 (1.59%) Wi-Fi
2 1 (1.59%) Wireless
Database & Business Intelligence
1 1 (1.59%) Flink
1 1 (1.59%) Metadata
1 1 (1.59%) NoSQL
1 1 (1.59%) PostgreSQL
Development Applications
1 1 (1.59%) Git
General
1 16 (25.40%) Social Skills
2 15 (23.81%) Finance
3 11 (17.46%) Analytical Skills
4 8 (12.70%) Legal
5 5 (7.94%) Telecoms
6 4 (6.35%) Law
7 3 (4.76%) Billing
7 3 (4.76%) Public Sector
8 2 (3.17%) Presentation Skills
9 1 (1.59%) Banking
9 1 (1.59%) Documentation Skills
9 1 (1.59%) Inclusion and Diversity
9 1 (1.59%) Manufacturing
9 1 (1.59%) Marketing
Job Titles
1 13 (20.63%) Analyst
1 13 (20.63%) Service Manager
2 9 (14.29%) Architect
2 9 (14.29%) Delivery Manager
3 8 (12.70%) IT Manager
3 8 (12.70%) IT Services Delivery Manager
3 8 (12.70%) IT Services Manager
3 8 (12.70%) Service Delivery Manager
4 6 (9.52%) Lead
4 6 (9.52%) Project Manager
4 6 (9.52%) Service Architect
5 5 (7.94%) Incident Analyst
5 5 (7.94%) Incident Manager
6 4 (6.35%) ERP Manager
6 4 (6.35%) ERP Project Manager
6 4 (6.35%) Facilities Management Project Manager
6 4 (6.35%) Facilities Manager
6 4 (6.35%) Facilities Project Manager
6 4 (6.35%) Major Incident Manager
7 3 (4.76%) Business Analyst
Libraries, Frameworks & Software Standards
1 5 (7.94%) Middleware
2 2 (3.17%) Kafka
2 2 (3.17%) RabbitMQ
3 1 (1.59%) CSS
3 1 (1.59%) GraphQL
3 1 (1.59%) gRPC
3 1 (1.59%) HTML
3 1 (1.59%) HTML5
3 1 (1.59%) JMS
3 1 (1.59%) RAML
3 1 (1.59%) RESTful
3 1 (1.59%) SOAP
3 1 (1.59%) Vue
Miscellaneous
1 6 (9.52%) Data Centre
1 6 (9.52%) Operational Technology
2 5 (7.94%) SCADA
2 5 (7.94%) Virtual Team
3 3 (4.76%) Public Cloud
4 2 (3.17%) Legacy Applications
4 2 (3.17%) Management Information System
5 1 (1.59%) CMDB
5 1 (1.59%) Driving Licence
5 1 (1.59%) Enterprise Software
Operating Systems
1 8 (12.70%) Apple iOS
2 5 (7.94%) Unix
Processes & Methodologies
1 30 (47.62%) ITIL
2 25 (39.68%) ITSM
3 17 (26.98%) Decision-Making
3 17 (26.98%) Problem-Solving
4 14 (22.22%) Service Delivery
5 13 (20.63%) Problem Management
6 11 (17.46%) Incident Management
7 10 (15.87%) Business Analysis
7 10 (15.87%) Change Management
7 10 (15.87%) Migration
8 9 (14.29%) Information Security
9 8 (12.70%) Agile
9 8 (12.70%) Asset Management
9 8 (12.70%) Computer Science
9 8 (12.70%) IT Governance
9 8 (12.70%) People Management
9 8 (12.70%) Performance Metrics
9 8 (12.70%) Service Delivery Management
10 7 (11.11%) ERP
10 7 (11.11%) Facilities Management
Programming Languages
1 8 (12.70%) Swift
2 1 (1.59%) C#
2 1 (1.59%) JavaScript
2 1 (1.59%) PowerShell
2 1 (1.59%) Python
Qualifications
1 10 (15.87%) Degree
2 6 (9.52%) Security Cleared
3 4 (6.35%) DV Cleared
4 2 (3.17%) ITIL Certification
4 2 (3.17%) SC Cleared
5 1 (1.59%) A+ Certification
5 1 (1.59%) Computer Science Degree
5 1 (1.59%) MCP
5 1 (1.59%) MCSE
5 1 (1.59%) Microsoft Certification
5 1 (1.59%) PMI Certification
5 1 (1.59%) PMP
System Software
1 2 (3.17%) Docker
2 1 (1.59%) Active Directory
2 1 (1.59%) VMware Infrastructure
Systems Management
1 2 (3.17%) Kubernetes
2 1 (1.59%) Terraform
Vendors
1 15 (23.81%) Microsoft
2 14 (22.22%) ServiceNow
3 8 (12.70%) Okta
4 5 (7.94%) BMC
5 4 (6.35%) Sage
6 3 (4.76%) SAP
7 2 (3.17%) Oracle
8 1 (1.59%) Aruba
8 1 (1.59%) CheckPoint
8 1 (1.59%) HP
8 1 (1.59%) Salesforce
8 1 (1.59%) VMware