Support Engineer Contracts with Work from Home Options

Support Engineer
UK > Work from Home

The median Support Engineer daily rate in Work from Home is £295 according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 196 176 291
Rank change year-on-year -20 +115 +31
Contract jobs requiring a Support Engineer 149 342 378
As % of all contract jobs with a WFH option 1.01% 1.38% 0.85%
As % of the Job Titles category 1.08% 1.45% 0.89%
Number of daily rates quoted 87 257 252
10th Percentile £150 £163 £163
25th Percentile £172 £213 £225
Median daily rate (50th Percentile) £295 £375 £300
Median % change year-on-year -21.33% +25.00% +20.00%
75th Percentile £353 £700 £418
90th Percentile £521 £823 £488
UK median daily rate £210 £250 £213
% change year-on-year -16.00% +17.65% -1.05%
Number of hourly rates quoted 7 8 15
10th Percentile £17.00 £14.43 £13.73
25th Percentile £17.50 £18.63 £15.13
Median hourly rate £18.00 £20.00 £17.50
Median % change year-on-year -10.00% +14.29% +9.38%
75th Percentile £26.56 £24.06 £20.50
90th Percentile £36.18 £26.50 £23.75
UK median hourly rate £21.41 £20.30 £17.50
% change year-on-year +5.46% +16.00% +9.38%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 13,766 23,608 42,537
% of contract IT jobs with a recognized job title 93.49% 95.27% 95.69%
Number of daily rates quoted 9,304 16,691 30,789
10th Percentile £325 £363 £356
25th Percentile £425 £450 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +9.38%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £725
UK median daily rate £525 £543 £525
% change year-on-year -3.23% +3.33% +8.47%
Number of hourly rates quoted 559 541 595
10th Percentile £14.23 £17.50 £13.50
25th Percentile £22.59 £25.71 £19.45
Median hourly rate £43.00 £52.50 £35.00
Median % change year-on-year -18.10% +50.00% +45.83%
75th Percentile £63.75 £67.50 £57.50
90th Percentile £75.25 £79.19 £68.75
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Support Engineer trend for jobs with a WFH option

Support Engineer
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Support Engineer.

Support Engineer daily rate for jobs with a WFH option

Support Engineer
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Support Engineer over the 6 months to 20 May 2024.

Support Engineer daily rate histogram for jobs with a WFH option

Support Engineer
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Support Engineer.

Support Engineer hourly rate for jobs with a WFH option

Support Engineer
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Support Engineer over the 6 months to 20 May 2024.

Support Engineer hourly rate histogram for jobs with a WFH option

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 20 May 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Support Engineer in the job title.

1 83 (55.70%) Windows
2 41 (27.52%) Active Directory
3 39 (26.17%) Azure
4 38 (25.50%) Microsoft
5 36 (24.16%) Social Skills
6 31 (20.81%) Security Cleared
7 30 (20.13%) Problem-Solving
8 29 (19.46%) SC Cleared
9 28 (18.79%) SQL
10 27 (18.12%) Finance
11 25 (16.78%) Firewall
12 23 (15.44%) Migration
12 23 (15.44%) Linux
12 23 (15.44%) Microsoft 365
13 22 (14.77%) SCCM
14 21 (14.09%) PowerShell
15 20 (13.42%) Degree
15 20 (13.42%) Cisco
15 20 (13.42%) Customer Service
16 19 (12.75%) Analytical Skills
16 19 (12.75%) Data Centre
17 18 (12.08%) DevOps
18 17 (11.41%) SLA
18 17 (11.41%) ITIL
19 16 (10.74%) Python
19 16 (10.74%) High Availability
19 16 (10.74%) Windows Server
20 15 (10.07%) AWS
20 15 (10.07%) Telecoms
20 15 (10.07%) Workflow

Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (10.07%) Microsoft Exchange
2 7 (4.70%) Confluence
3 3 (2.01%) JBoss
3 3 (2.01%) SharePoint
4 2 (1.34%) Oracle SOA Suite
5 1 (0.67%) Red Hat Fuse
5 1 (0.67%) Skype for Business
Applications
1 12 (8.05%) Microsoft Office
2 3 (2.01%) Microsoft Excel
3 2 (1.34%) MS Visio
4 1 (0.67%) Microsoft PowerPoint
4 1 (0.67%) Microsoft Project
Business Applications
1 12 (8.05%) Elite 3E
2 2 (1.34%) BusinessWorks
2 2 (1.34%) Shopify
2 2 (1.34%) SystmOne
3 1 (0.67%) Actimize
3 1 (0.67%) Oracle 11i
3 1 (0.67%) Oracle Applications
3 1 (0.67%) Oracle Assets
3 1 (0.67%) Oracle EBS
3 1 (0.67%) Oracle EBS R12
3 1 (0.67%) Oracle E-Business Tax
3 1 (0.67%) Oracle Financials
3 1 (0.67%) Oracle General Ledger
3 1 (0.67%) Oracle Payables
3 1 (0.67%) Oracle Receivables
Cloud Services
1 39 (26.17%) Azure
2 23 (15.44%) Microsoft 365
3 15 (10.07%) AWS
4 9 (6.04%) Azure DevOps
5 7 (4.70%) Entra ID
6 6 (4.03%) Cloud Computing
7 4 (2.68%) Amazon EC2
7 4 (2.68%) Power Platform
8 3 (2.01%) Asana
8 3 (2.01%) Azure Monitor
8 3 (2.01%) Azure Storage
8 3 (2.01%) OpenShift
8 3 (2.01%) Slack
8 3 (2.01%) WhatsApp
9 2 (1.34%) Azure Cognitive Services
9 2 (1.34%) BigCommerce
9 2 (1.34%) ChatGPT
10 1 (0.67%) Amazon EKS
10 1 (0.67%) Azure Data Factory
10 1 (0.67%) Azure ExpressRoute
Communications & Networking
1 25 (16.78%) Firewall
2 14 (9.40%) SAN
2 14 (9.40%) VPN
3 13 (8.72%) DNS
4 8 (5.37%) DHCP
4 8 (5.37%) LAN
5 6 (4.03%) Internet
5 6 (4.03%) TCP/IP
6 5 (3.36%) Cisco Nexus
6 5 (3.36%) Wi-Fi
7 4 (2.68%) WAN
8 3 (2.01%) HTTP
8 3 (2.01%) Network Security
8 3 (2.01%) Wireless
9 2 (1.34%) Broadband
9 2 (1.34%) IPsec
9 2 (1.34%) Remote Desktop
9 2 (1.34%) SD-WAN
9 2 (1.34%) SSL
9 2 (1.34%) VoIP
Database & Business Intelligence
1 10 (6.71%) SQL Server
2 7 (4.70%) MySQL
3 4 (2.68%) Power BI
3 4 (2.68%) RDBMS
3 4 (2.68%) Relational Database
4 3 (2.01%) Elasticsearch
4 3 (2.01%) MongoDB
5 2 (1.34%) DB2
5 2 (1.34%) MariaDB
5 2 (1.34%) PostgreSQL
6 1 (0.67%) Data Lake
6 1 (0.67%) Tableau
Development Applications
1 13 (8.72%) JIRA
2 5 (3.36%) Git
3 3 (2.01%) Bitbucket Server
3 3 (2.01%) CA Release Automation
3 3 (2.01%) Jenkins
3 3 (2.01%) SonarQube
3 3 (2.01%) Sonatype Nexus
3 3 (2.01%) TeamCity
4 1 (0.67%) Selenium
General
1 36 (24.16%) Social Skills
2 27 (18.12%) Finance
3 19 (12.75%) Analytical Skills
4 15 (10.07%) Telecoms
5 13 (8.72%) Public Sector
6 11 (7.38%) Banking
7 9 (6.04%) Marketing
8 7 (4.70%) Electronics
8 7 (4.70%) Manufacturing
9 6 (4.03%) Police
9 6 (4.03%) Presentation Skills
10 5 (3.36%) Legal
11 3 (2.01%) Billing
11 3 (2.01%) Japanese Language
11 3 (2.01%) Organisational Skills
11 3 (2.01%) Retail
12 2 (1.34%) Arabic Language
12 2 (1.34%) Investment Banking
12 2 (1.34%) Korean Language
12 2 (1.34%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (2.68%) .NET
1 4 (2.68%) REST
1 4 (2.68%) RESTful
1 4 (2.68%) Spring Boot
1 4 (2.68%) Web Services
1 4 (2.68%) XML
2 3 (2.01%) ARM Templates
2 3 (2.01%) CSS
2 3 (2.01%) Elastic Stack
2 3 (2.01%) XSLT
3 2 (1.34%) Hugging Face
3 2 (1.34%) JSON
3 2 (1.34%) LangChain
3 2 (1.34%) PyTorch
3 2 (1.34%) SOAP
3 2 (1.34%) TIBCO EMS
3 2 (1.34%) VML
3 2 (1.34%) XSD
4 1 (0.67%) HTML5
4 1 (0.67%) Spring
Miscellaneous
1 19 (12.75%) Data Centre
2 12 (8.05%) Replication
2 12 (8.05%) Video Conferencing
3 6 (4.03%) Onboarding
4 5 (3.36%) Analytical Mindset
4 5 (3.36%) Data Protection Act
4 5 (3.36%) Linux Command Line
5 4 (2.68%) Self-Motivation
6 3 (2.01%) PKI
7 2 (1.34%) Enterprise Software
7 2 (1.34%) Hedge funds
7 2 (1.34%) iPhone
7 2 (1.34%) Virtual Team
8 1 (0.67%) CCTV
8 1 (0.67%) EPoS
8 1 (0.67%) Legacy Applications
8 1 (0.67%) Management Information System
8 1 (0.67%) Mobile App
8 1 (0.67%) Operational Technology
8 1 (0.67%) Renewable Energy
Operating Systems
1 83 (55.70%) Windows
2 23 (15.44%) Linux
3 16 (10.74%) Windows Server
4 14 (9.40%) Windows Server 2016
5 10 (6.71%) Windows Server 2012
6 9 (6.04%) Windows 10
7 5 (3.36%) Apple iOS
7 5 (3.36%) Windows 7
7 5 (3.36%) Windows Server 2019
8 4 (2.68%) Mac OS
8 4 (2.68%) Red Hat Enterprise Linux
9 3 (2.01%) Android
9 3 (2.01%) Unix
10 1 (0.67%) CentOS
10 1 (0.67%) VMS
10 1 (0.67%) Windows Mobile
Processes & Methodologies
1 30 (20.13%) Problem-Solving
2 23 (15.44%) Migration
3 20 (13.42%) Customer Service
4 18 (12.08%) DevOps
5 17 (11.41%) ITIL
6 16 (10.74%) High Availability
7 15 (10.07%) Workflow
8 13 (8.72%) ETL
9 10 (6.71%) Business Intelligence
10 9 (6.04%) Customer Experience
10 9 (6.04%) Service Management
11 8 (5.37%) Business Continuity
11 8 (5.37%) CI/CD
11 8 (5.37%) Continuous Improvement
11 8 (5.37%) Disaster Recovery
11 8 (5.37%) Kalman Filter
12 7 (4.70%) Agile
12 7 (4.70%) Artificial Intelligence
12 7 (4.70%) Digital Marketing
12 7 (4.70%) Programme Management
Programming Languages
1 28 (18.79%) SQL
2 21 (14.09%) PowerShell
3 16 (10.74%) Python
4 7 (4.70%) C#
5 6 (4.03%) Kusto Query Language
6 3 (2.01%) Bicep
6 3 (2.01%) F#
6 3 (2.01%) Java
6 3 (2.01%) Perl
6 3 (2.01%) VB
6 3 (2.01%) VBScript
6 3 (2.01%) XPath
7 2 (1.34%) Bash
7 2 (1.34%) JavaScript
8 1 (0.67%) C++
8 1 (0.67%) PHP
8 1 (0.67%) PL/SQL
8 1 (0.67%) Ruby
8 1 (0.67%) Shell Script
8 1 (0.67%) T-SQL
Qualifications
1 31 (20.81%) Security Cleared
2 29 (19.46%) SC Cleared
3 20 (13.42%) Degree
4 10 (6.71%) BPSS Clearance
5 5 (3.36%) Azure Certification
5 5 (3.36%) Cisco Certification
5 5 (3.36%) DV Cleared
6 4 (2.68%) Computer Science Degree
6 4 (2.68%) Microsoft Certification
7 3 (2.01%) CCNA
7 3 (2.01%) ITIL Foundation Certificate
7 3 (2.01%) MCSA
8 2 (1.34%) A+ Certification
8 2 (1.34%) CCENT
8 2 (1.34%) CCNP
9 1 (0.67%) AWS Certification
9 1 (0.67%) AWS Certified Cloud Practitioner
9 1 (0.67%) AWS Certified Solutions Architect
9 1 (0.67%) ITIL Certification
9 1 (0.67%) MCSE
Quality Assurance & Compliance
1 17 (11.41%) SLA
2 5 (3.36%) QA
3 1 (0.67%) COPPA
3 1 (0.67%) GDPR
3 1 (0.67%) HIPAA
3 1 (0.67%) ISO 9000
3 1 (0.67%) ISO/IEC 27001
System Software
1 41 (27.52%) Active Directory
2 9 (6.04%) VMware Infrastructure
3 7 (4.70%) Virtual Machines
4 3 (2.01%) Docker
4 3 (2.01%) Virtual Desktop
5 1 (0.67%) Citrix Hypervisor
5 1 (0.67%) Hyper-V
5 1 (0.67%) VMware ESXi
5 1 (0.67%) vSphere
5 1 (0.67%) XenApp
5 1 (0.67%) XenDesktop
Systems Management
1 22 (14.77%) SCCM
2 7 (4.70%) Kubernetes
3 5 (3.36%) WSUS
4 4 (2.68%) Jamf Pro
4 4 (2.68%) Microsoft Intune
5 3 (2.01%) Active Directory Federation Services
5 3 (2.01%) Kibana
5 3 (2.01%) Progress Chef
5 3 (2.01%) SCOM
6 2 (1.34%) TIBCO Hawk
7 1 (0.67%) AirWatch
7 1 (0.67%) FortiGate
7 1 (0.67%) Grafana
7 1 (0.67%) McAfee ePO
7 1 (0.67%) Nessus
7 1 (0.67%) Single Sign-On
7 1 (0.67%) vCenter Server
Vendors
1 38 (25.50%) Microsoft
2 20 (13.42%) Cisco
3 14 (9.40%) Citrix
4 10 (6.71%) CheckPoint
5 9 (6.04%) Avaya
5 9 (6.04%) HP
5 9 (6.04%) SAP
5 9 (6.04%) VMware
6 8 (5.37%) EMC
7 7 (4.70%) Atlassian
7 7 (4.70%) Oracle
8 6 (4.03%) Apple
8 6 (4.03%) BT
9 5 (3.36%) Red Hat
9 5 (3.36%) ServiceNow
10 4 (2.68%) Bloomberg
10 4 (2.68%) Intapp
10 4 (2.68%) Palo Alto
10 4 (2.68%) Zscaler
11 3 (2.01%) Adobe