Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £210 according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
10 May 2024		 Same period 2023 Same period 2022
Rank 113 124 160
Rank change year-on-year +11 +36 +75
Contract jobs requiring a Support Engineer 844 1,213 1,574
As % of all contract jobs advertised in the UK 1.96% 2.10% 1.80%
As % of the Job Titles category 2.12% 2.21% 1.89%
Number of daily rates quoted 591 875 1,024
10th Percentile £140 £150 £131
25th Percentile £163 £180 £160
Median daily rate (50th Percentile) £210 £250 £210
Median % change year-on-year -16.00% +19.05% -
75th Percentile £306 £420 £313
90th Percentile £438 £650 £438
UK excluding London median daily rate £200 £213 £190
% change year-on-year -5.88% +11.84% -
Number of hourly rates quoted 52 58 123
10th Percentile £16.25 £13.37 £13.18
25th Percentile £17.54 £15.94 £15.50
Median hourly rate £20.82 £20.00 £17.50
Median % change year-on-year +4.08% +14.29% +9.38%
75th Percentile £29.06 £25.74 £21.45
90th Percentile £46.39 £38.75 £27.75
UK excluding London median hourly rate £18.13 £18.75 £17.50
% change year-on-year -3.31% +7.14% +11.46%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,888 54,783 83,316
% of contract IT jobs with a recognized job title 92.76% 94.63% 95.43%
Number of daily rates quoted 25,953 38,247 58,493
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,674 1,534 2,048
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.75
Median hourly rate £37.34 £45.00 £23.91
Median % change year-on-year -17.02% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 10 May 2024.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 10 May 2024.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +2 730 £213 -15.00% 629
UK excluding London +4 493 £200 -5.88% 523
London -4 304 £255 -21.54% 126
Work from Home -18 152 £275 -26.67% 175
South East -10 122 £210 -12.50% 147
Midlands +6 88 £200 -20.00% 95
North of England -18 82 £190 -15.56% 106
South West -1 73 £190 -5.00% 93
Scotland +34 48 £238 +43.94% 21
West Midlands -10 48 £213 -15.00% 48
East of England -6 46 £225 +12.50% 61
North West -19 42 £160 -43.86% 68
East Midlands +16 40 £194 -13.89% 47
Yorkshire +5 32 £200 - 30
Wales +22 24 £145 -12.12% 9
Northern Ireland +3 12 £143 -32.94% 8
North East +10 8 £175 -12.50% 9

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 May 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 470 (55.69%) Windows
2 276 (32.70%) Microsoft
3 274 (32.46%) Social Skills
4 273 (32.35%) Active Directory
5 260 (30.81%) Microsoft 365
6 176 (20.85%) Windows 10
6 176 (20.85%) Customer Service
7 169 (20.02%) Security Cleared
8 163 (19.31%) Problem-Solving
9 142 (16.82%) Azure
9 142 (16.82%) SCCM
10 127 (15.05%) Finance
11 113 (13.39%) ITIL
12 112 (13.27%) SC Cleared
13 104 (12.32%) Microsoft Office
14 90 (10.66%) Windows Server
15 89 (10.55%) Microsoft Exchange
16 82 (9.72%) Degree
17 81 (9.60%) Cisco
18 80 (9.48%) Linux
18 80 (9.48%) Public Sector
19 73 (8.65%) VPN
19 73 (8.65%) Firewall
20 70 (8.29%) PowerShell
21 68 (8.06%) Windows 7
21 68 (8.06%) Microsoft Intune
22 67 (7.94%) SLA
23 64 (7.58%) SQL
24 63 (7.46%) Telecoms
25 59 (6.99%) DNS

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (10.55%) Microsoft Exchange
2 40 (4.74%) SharePoint
3 19 (2.25%) Confluence
4 14 (1.66%) Skype for Business
5 11 (1.30%) IIS
6 10 (1.18%) Blackberry Enterprise Server
7 6 (0.71%) JBoss
8 5 (0.59%) Tomcat
9 4 (0.47%) CMS
10 2 (0.24%) Apache
10 2 (0.24%) Oracle SOA Suite
11 1 (0.12%) Exchange Server 2007
11 1 (0.12%) Exchange Server 2013
11 1 (0.12%) nginx
11 1 (0.12%) Red Hat Fuse
11 1 (0.12%) SAS
11 1 (0.12%) Site Server
Applications
1 104 (12.32%) Microsoft Office
2 30 (3.55%) Microsoft Excel
3 13 (1.54%) Microsoft PowerPoint
4 8 (0.95%) Microsoft Project
4 8 (0.95%) MS Visio
5 2 (0.24%) AutoCAD
6 1 (0.12%) Acrobat
6 1 (0.12%) Revit
Business Applications
1 12 (1.42%) Elite 3E
2 5 (0.59%) Actimize
2 5 (0.59%) Dynamics CRM
3 3 (0.36%) Endur
4 2 (0.24%) BusinessWorks
4 2 (0.24%) Global One
4 2 (0.24%) Oracle EBS
4 2 (0.24%) Shopify
4 2 (0.24%) SystmOne
5 1 (0.12%) Eikon
5 1 (0.12%) NetSuite
5 1 (0.12%) Oracle 11i
5 1 (0.12%) Oracle Applications
5 1 (0.12%) Oracle Assets
5 1 (0.12%) Oracle E-Business Tax
5 1 (0.12%) Oracle Financials
5 1 (0.12%) Oracle Payables
5 1 (0.12%) Oracle Receivables
5 1 (0.12%) Temenos T24
5 1 (0.12%) Unit4 Business World
Cloud Services
1 260 (30.81%) Microsoft 365
2 142 (16.82%) Azure
3 32 (3.79%) Entra ID
4 31 (3.67%) AWS
5 26 (3.08%) WhatsApp
6 14 (1.66%) Azure DevOps
6 14 (1.66%) Cloud Computing
7 13 (1.54%) OneDrive
8 12 (1.42%) Power Platform
9 5 (0.59%) Azure Cognitive Services
9 5 (0.59%) ChatGPT
9 5 (0.59%) Dynamics 365
9 5 (0.59%) OpenShift
9 5 (0.59%) Slack
10 4 (0.47%) Azure Monitor
10 4 (0.47%) GCP
11 3 (0.36%) Amazon EC2
11 3 (0.36%) Asana
11 3 (0.36%) IaaS
11 3 (0.36%) PaaS
Communications & Networking
1 73 (8.65%) Firewall
1 73 (8.65%) VPN
2 59 (6.99%) DNS
3 51 (6.04%) WAN
4 45 (5.33%) LAN
5 35 (4.15%) DHCP
6 33 (3.91%) TCP/IP
7 31 (3.67%) Wi-Fi
8 25 (2.96%) SAN
9 23 (2.73%) Wireless
10 22 (2.61%) Internet
11 20 (2.37%) BGP
12 19 (2.25%) VoIP
13 18 (2.13%) IPsec
13 18 (2.13%) MPLS
14 17 (2.01%) VLAN
15 14 (1.66%) Skype
16 13 (1.54%) Cisco IOS
16 13 (1.54%) HTTP
16 13 (1.54%) Network Security
Database & Business Intelligence
1 34 (4.03%) SQL Server
2 21 (2.49%) MySQL
3 13 (1.54%) Relational Database
4 12 (1.42%) PostgreSQL
5 10 (1.18%) Power BI
6 8 (0.95%) Elasticsearch
6 8 (0.95%) RDBMS
7 7 (0.83%) Data Warehouse
8 6 (0.71%) MongoDB
8 6 (0.71%) Oracle Database
9 2 (0.24%) DB2
9 2 (0.24%) MariaDB
9 2 (0.24%) Sybase ASE
9 2 (0.24%) Tableau
10 1 (0.12%) Azure SQL Database
10 1 (0.12%) IDOL
10 1 (0.12%) Microsoft Analysis Services
10 1 (0.12%) NoSQL
10 1 (0.12%) SQL Server Analysis Services
10 1 (0.12%) SQL Server Reporting Services
Development Applications
1 45 (5.33%) JIRA
2 10 (1.18%) Git
3 7 (0.83%) Jenkins
4 5 (0.59%) Bitbucket Server
4 5 (0.59%) CA Release Automation
4 5 (0.59%) Hudson
4 5 (0.59%) SonarQube
4 5 (0.59%) Sonatype Nexus
4 5 (0.59%) TeamCity
5 1 (0.12%) GitLab
5 1 (0.12%) Selenium
5 1 (0.12%) SQL Server Management Studio (SSMS)
General
1 274 (32.46%) Social Skills
2 127 (15.05%) Finance
3 80 (9.48%) Public Sector
4 63 (7.46%) Telecoms
5 58 (6.87%) Manufacturing
6 55 (6.52%) Analytical Skills
7 46 (5.45%) Marketing
8 39 (4.62%) Organisational Skills
9 38 (4.50%) Electronics
10 35 (4.15%) Banking
11 31 (3.67%) Presentation Skills
12 27 (3.20%) Legal
13 12 (1.42%) Documentation Skills
14 11 (1.30%) Financial Institution
15 9 (1.07%) Law
16 7 (0.83%) Front Office
16 7 (0.83%) Retail
17 6 (0.71%) Japanese Language
17 6 (0.71%) Police
18 5 (0.59%) Investment Banking
Libraries, Frameworks & Software Standards
1 15 (1.78%) .NET
2 12 (1.42%) CSS
2 12 (1.42%) Web Services
3 11 (1.30%) REST
4 7 (0.83%) Elastic Stack
4 7 (0.83%) Spring Boot
4 7 (0.83%) XML
5 6 (0.71%) FIX Protocol
5 6 (0.71%) JSON
5 6 (0.71%) RESTful
6 5 (0.59%) Hugging Face
6 5 (0.59%) LangChain
6 5 (0.59%) Middleware
6 5 (0.59%) PyTorch
7 4 (0.47%) HTML
7 4 (0.47%) HTML5
8 3 (0.36%) LDAP
8 3 (0.36%) TIBCO EMS
8 3 (0.36%) XMPP
8 3 (0.36%) XSLT
Miscellaneous
1 55 (6.52%) Data Centre
2 38 (4.50%) Driving Licence
3 34 (4.03%) Video Conferencing
4 24 (2.84%) NHS
5 23 (2.73%) Management Information System
6 21 (2.49%) Self-Motivation
7 20 (2.37%) iPhone
7 20 (2.37%) Onboarding
8 19 (2.25%) PKI
9 18 (2.13%) Clustering
10 16 (1.90%) iPad
11 14 (1.66%) Data Protection Act
11 14 (1.66%) Replication
12 13 (1.54%) Blackberry
13 12 (1.42%) Linux Command Line
13 12 (1.42%) Smartphone
14 10 (1.18%) CMDB
15 7 (0.83%) BYOD
16 5 (0.59%) Analytical Mindset
16 5 (0.59%) Enterprise Software
Operating Systems
1 470 (55.69%) Windows
2 176 (20.85%) Windows 10
3 90 (10.66%) Windows Server
4 80 (9.48%) Linux
5 68 (8.06%) Windows 7
6 37 (4.38%) Android
7 35 (4.15%) Windows Server 2012
8 31 (3.67%) Windows Server 2016
9 29 (3.44%) Mac OS
10 27 (3.20%) Windows Server 2019
11 26 (3.08%) Apple iOS
12 24 (2.84%) Red Hat Enterprise Linux
13 15 (1.78%) Mac OS X
14 11 (1.30%) Unix
15 9 (1.07%) Windows 8
15 9 (1.07%) Windows Server 2008
16 6 (0.71%) CentOS
17 4 (0.47%) Solaris
17 4 (0.47%) VMS
17 4 (0.47%) Windows Vista
Processes & Methodologies
1 176 (20.85%) Customer Service
2 163 (19.31%) Problem-Solving
3 113 (13.39%) ITIL
4 52 (6.16%) Migration
5 47 (5.57%) Business Intelligence
6 43 (5.09%) Asset Management
7 40 (4.74%) Infrastructure Engineering
7 40 (4.74%) Service Management
8 38 (4.50%) Digital Marketing
8 38 (4.50%) Programme Management
9 36 (4.27%) Service Delivery
10 33 (3.91%) Incident Management
10 33 (3.91%) Mobile Device Management
11 31 (3.67%) Customer Experience
11 31 (3.67%) DevOps
12 30 (3.55%) Decision-Making
13 28 (3.32%) High Availability
14 27 (3.20%) Workflow
15 26 (3.08%) Break/Fix
15 26 (3.08%) Disaster Recovery
Programming Languages
1 70 (8.29%) PowerShell
2 64 (7.58%) SQL
3 36 (4.27%) Python
4 16 (1.90%) Java
5 14 (1.66%) C#
6 10 (1.18%) Shell Script
7 9 (1.07%) Kusto Query Language
7 9 (1.07%) Perl
8 8 (0.95%) Bash
8 8 (0.95%) JavaScript
9 5 (0.59%) T-SQL
9 5 (0.59%) VB
10 4 (0.47%) Korn
10 4 (0.47%) PHP
11 3 (0.36%) F#
11 3 (0.36%) VBA
11 3 (0.36%) XPath
12 2 (0.24%) Bicep
12 2 (0.24%) tcsh
12 2 (0.24%) VBScript
Qualifications
1 169 (20.02%) Security Cleared
2 112 (13.27%) SC Cleared
3 82 (9.72%) Degree
4 41 (4.86%) DV Cleared
5 34 (4.03%) Microsoft Certification
6 27 (3.20%) Cisco Certification
7 23 (2.73%) CCNA
8 16 (1.90%) DBS Check
9 14 (1.66%) MCSE
10 13 (1.54%) BPSS Clearance
11 12 (1.42%) ITIL Certification
12 11 (1.30%) A+ Certification
13 9 (1.07%) MCSA
14 8 (0.95%) CCNP
15 7 (0.83%) MCP
16 5 (0.59%) Computer Science Degree
17 4 (0.47%) Azure Certification
17 4 (0.47%) ITIL Foundation Certificate
17 4 (0.47%) RHCE
18 2 (0.24%) Dell Certification
Quality Assurance & Compliance
1 67 (7.94%) SLA
2 6 (0.71%) ISO/IEC 27001
2 6 (0.71%) QA
3 5 (0.59%) GAMP
3 5 (0.59%) GxP
3 5 (0.59%) ISO 9000
4 3 (0.36%) Accessibility
5 2 (0.24%) Cyber Essentials
5 2 (0.24%) Data Quality
6 1 (0.12%) COBIT
6 1 (0.12%) COPPA
6 1 (0.12%) GDPR
6 1 (0.12%) HIPAA
6 1 (0.12%) IASME
6 1 (0.12%) ISO 22301
6 1 (0.12%) NIST
6 1 (0.12%) NIST 800
System Software
1 273 (32.35%) Active Directory
2 47 (5.57%) VMware Infrastructure
3 21 (2.49%) Hyper-V
4 8 (0.95%) Docker
4 8 (0.95%) Firmware
5 7 (0.83%) Virtual Machines
6 6 (0.71%) KVM
7 5 (0.59%) VMware ESXi
7 5 (0.59%) VMware Workstation
7 5 (0.59%) vSphere
8 4 (0.47%) BitLocker
8 4 (0.47%) NFS
8 4 (0.47%) Virtual Desktop
8 4 (0.47%) XenApp
9 3 (0.36%) XenDesktop
10 1 (0.12%) Citrix Hypervisor
10 1 (0.12%) Virtual Servers
10 1 (0.12%) VMware NSX
Systems Management
1 142 (16.82%) SCCM
2 68 (8.06%) Microsoft Intune
3 15 (1.78%) Jamf Pro
3 15 (1.78%) WSUS
4 11 (1.30%) SCOM
5 10 (1.18%) Autotask
5 10 (1.18%) Kubernetes
6 8 (0.95%) Failover Clustering
7 7 (0.83%) Active Directory Federation Services
8 6 (0.71%) Ansible
9 5 (0.59%) Data Guard
9 5 (0.59%) Kibana
9 5 (0.59%) OpenView
9 5 (0.59%) Progress Chef
9 5 (0.59%) vCenter Server
10 4 (0.47%) Grafana
10 4 (0.47%) Nessus
10 4 (0.47%) Systems Management Server (SMS)
11 3 (0.36%) ITRS Geneos
11 3 (0.36%) Single Sign-On
Vendors
1 276 (32.70%) Microsoft
2 81 (9.60%) Cisco
3 59 (6.99%) Apple
4 56 (6.64%) VMware
5 55 (6.52%) Citrix
6 52 (6.16%) ServiceNow
7 47 (5.57%) HP
8 41 (4.86%) SAP
9 31 (3.67%) Red Hat
10 24 (2.84%) Oracle
11 21 (2.49%) Bloomberg
11 21 (2.49%) Juniper
12 20 (2.37%) Atlassian
13 16 (1.90%) CheckPoint
14 14 (1.66%) Avaya
14 14 (1.66%) Dell
15 13 (1.54%) EMC
16 12 (1.42%) Adobe
17 11 (1.30%) Google
17 11 (1.30%) Refinitiv
699 Support Engineer jobs Nationwide