Incident Management Contracts

Incident Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 151 140 206
Rank change year-on-year -11 +66 +51
Contract jobs citing Incident Management 680 1,085 1,251
As % of all contract jobs advertised in the UK 1.60% 1.89% 1.42%
As % of the Processes & Methodologies category 1.86% 2.11% 1.56%
Number of daily rates quoted 366 701 781
10th Percentile £198 £250 £193
25th Percentile £314 £350 £313
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +5.56%
75th Percentile £589 £638 £585
90th Percentile £725 £700 £674
UK excluding London median daily rate £508 £450 £425
% change year-on-year +12.89% +5.88% +6.25%
Number of hourly rates quoted 137 111 171
10th Percentile £14.16 £13.29 £13.25
25th Percentile £14.48 £13.41 £13.41
Median hourly rate £16.23 £19.81 £15.50
Median % change year-on-year -18.07% +27.81% -3.13%
75th Percentile £21.46 £26.39 £22.00
90th Percentile £37.43 £47.00 £35.20
UK excluding London median hourly rate £16.10 £19.81 £15.50
% change year-on-year -18.73% +27.81% +3.33%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,622 51,397 80,021
As % of all contract IT jobs advertised in the UK 86.09% 89.76% 90.61%
Number of daily rates quoted 23,613 35,611 56,174
10th Percentile £300 £325 £344
25th Percentile £413 £439 £430
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +7.07%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £480
% change year-on-year - +4.17% +9.09%
Number of hourly rates quoted 2,439 1,690 1,913
10th Percentile £12.75 £10.63 £12.50
25th Percentile £16.00 £15.77 £15.50
Median hourly rate £36.50 £36.00 £25.68
Median % change year-on-year +1.39% +40.19% +7.00%
75th Percentile £60.00 £65.00 £49.50
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.00 £35.00 £20.00
% change year-on-year +8.57% +75.00% -6.54%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 20 May 2024.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 20 May 2024.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -7 609 £500 - 344
UK excluding London -6 424 £508 +12.89% 254
London -19 204 £500 -9.09% 125
Work from Home -22 159 £510 +2.00% 134
South East +1 103 £488 -2.50% 72
East of England -1 97 £301 -8.71% 32
North of England -34 79 £538 +7.60% 44
South West +41 76 £520 +24.18% 31
West Midlands +32 60 £438 -20.45% 45
Midlands +16 60 £438 -12.50% 61
Yorkshire +7 41 £582 +32.27% 14
North West -47 38 £513 -1.44% 21
Scotland +4 27 £515 +21.89% 13
Northern Ireland +1 6 - - 3
Wales +9 1 £190 -30.91% 5

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (2.65%) Microsoft Exchange
2 12 (1.76%) Apache
2 12 (1.76%) Confluence
2 12 (1.76%) nginx
2 12 (1.76%) SharePoint
3 9 (1.32%) JBoss
3 9 (1.32%) Tomcat
4 3 (0.44%) Skype for Business
5 2 (0.29%) Blackberry Enterprise Server
6 1 (0.15%) Oracle Application Server
6 1 (0.15%) Oracle Spatial
6 1 (0.15%) WebLogic
Applications
1 54 (7.94%) Microsoft Excel
2 48 (7.06%) Microsoft PowerPoint
3 25 (3.68%) Microsoft Office
4 1 (0.15%) Chatbot
Business Applications
1 9 (1.32%) Temenos T24
2 5 (0.74%) Salesforce CRM
3 4 (0.59%) Remedy ITSM
4 3 (0.44%) SAP EWM
4 3 (0.44%) SAP S/4HANA
5 2 (0.29%) Fidessa
5 2 (0.29%) Remedy AR System
5 2 (0.29%) SAP Retail
6 1 (0.15%) SAP SD
6 1 (0.15%) Unit4 Business World
Cloud Services
1 89 (13.09%) Azure
2 85 (12.50%) Microsoft 365
3 32 (4.71%) AWS
4 20 (2.94%) Azure DevOps
5 15 (2.21%) Serverless
6 11 (1.62%) Azure Monitor
7 10 (1.47%) Azure Functions
7 10 (1.47%) Power Platform
8 9 (1.32%) Azure Sentinel
9 8 (1.18%) Amazon CloudWatch
9 8 (1.18%) Cloud Computing
9 8 (1.18%) Entra ID
9 8 (1.18%) GitHub
10 5 (0.74%) Amazon S3
10 5 (0.74%) AWS CloudFormation
10 5 (0.74%) AWS Lambda
10 5 (0.74%) AWS Step Functions
10 5 (0.74%) Azure Data Factory
10 5 (0.74%) Azure Logic Apps
10 5 (0.74%) SaaS
Communications & Networking
1 48 (7.06%) Firewall
2 46 (6.76%) Wi-Fi
3 28 (4.12%) DNS
4 27 (3.97%) WAN
5 23 (3.38%) Network Security
6 20 (2.94%) VPN
7 14 (2.06%) SAN
7 14 (2.06%) Wireless
8 12 (1.76%) BGP
8 12 (1.76%) DHCP
8 12 (1.76%) LAN
8 12 (1.76%) MPLS
9 11 (1.62%) Cisco ASA
9 11 (1.62%) TCP/IP
10 9 (1.32%) IPsec
11 7 (1.03%) DWDM
11 7 (1.03%) HTTP
11 7 (1.03%) VoIP
12 6 (0.88%) Internet
12 6 (0.88%) SCCP
Database & Business Intelligence
1 23 (3.38%) Relational Database
2 22 (3.24%) SQL Server
3 15 (2.21%) RDBMS
4 10 (1.47%) Elasticsearch
5 8 (1.18%) DB2
5 8 (1.18%) Power BI
6 7 (1.03%) Sybase ASE
7 6 (0.88%) PostgreSQL
7 6 (0.88%) Tableau
8 5 (0.74%) Azure SQL Database
8 5 (0.74%) DynamoDB
9 4 (0.59%) Apache Hive
9 4 (0.59%) Hadoop
10 3 (0.44%) MySQL
10 3 (0.44%) NoSQL
10 3 (0.44%) SAP HANA
10 3 (0.44%) SQL Server Integration Services
11 1 (0.15%) MariaDB
11 1 (0.15%) Oracle Database 12c
11 1 (0.15%) Spatial Data
Development Applications
1 29 (4.26%) JIRA
2 11 (1.62%) Git
3 7 (1.03%) Jenkins
3 7 (1.03%) Selenium
4 6 (0.88%) Cypress.io
5 5 (0.74%) Artifactory
5 5 (0.74%) CircleCI
6 4 (0.59%) IDA Disassembler
6 4 (0.59%) Sonatype Nexus
7 3 (0.44%) Visual Studio
8 2 (0.29%) Bitbucket
8 2 (0.29%) JMeter
8 2 (0.29%) Octopus Deploy
8 2 (0.29%) SpecFlow
8 2 (0.29%) TeamCity
9 1 (0.15%) FitNesse
9 1 (0.15%) GitLab
9 1 (0.15%) GoCD
9 1 (0.15%) Hudson
9 1 (0.15%) Oracle Forms
General
1 232 (34.12%) Social Skills
2 101 (14.85%) Finance
3 87 (12.79%) Analytical Skills
4 73 (10.74%) Public Sector
5 40 (5.88%) Retail
6 37 (5.44%) Telecoms
7 24 (3.53%) Banking
8 23 (3.38%) Legal
9 13 (1.91%) Financial Institution
10 12 (1.76%) Investment Banking
11 10 (1.47%) German Language
11 10 (1.47%) Manufacturing
12 6 (0.88%) Front Office
12 6 (0.88%) Influencing Skills
13 5 (0.74%) Electronics
13 5 (0.74%) Marketing
13 5 (0.74%) Organisational Skills
13 5 (0.74%) Presentation Skills
14 4 (0.59%) Automotive
14 4 (0.59%) Hungarian Language
Job Titles
1 230 (33.82%) Analyst
2 121 (17.79%) Service Analyst
3 104 (15.29%) Service Desk Analyst
4 52 (7.65%) Senior
5 43 (6.32%) Incident Manager
6 35 (5.15%) Support Engineer
7 34 (5.00%) Consultant
8 27 (3.97%) Applications Support
9 25 (3.68%) Customer Analyst
9 25 (3.68%) Customer Service Analyst
10 23 (3.38%) SOC Analyst
10 23 (3.38%) Support Analyst
11 20 (2.94%) IT Support
11 20 (2.94%) Lead
11 20 (2.94%) Service Manager
12 18 (2.65%) Developer
12 18 (2.65%) Security Analyst
13 17 (2.50%) Network Engineer
14 16 (2.35%) Applications Support Analyst
14 16 (2.35%) Problem Manager
Libraries, Frameworks & Software Standards
1 13 (1.91%) .NET
2 12 (1.76%) CSS
3 10 (1.47%) Elastic Stack
3 10 (1.47%) FIX Protocol
3 10 (1.47%) XML
4 9 (1.32%) IBM Integration Bus
4 9 (1.32%) Node.js
5 8 (1.18%) Middleware
6 7 (1.03%) REST
6 7 (1.03%) RESTful
7 6 (0.88%) SOAP
8 5 (0.74%) AngularJS
8 5 (0.74%) HTML
8 5 (0.74%) JSON
9 4 (0.59%) .NET Framework
9 4 (0.59%) LDAP
9 4 (0.59%) Playwright
9 4 (0.59%) React
9 4 (0.59%) Web Services
9 4 (0.59%) WebdriverIO
Miscellaneous
1 98 (14.41%) Management Information System
2 72 (10.59%) Cyber Kill Chain
3 66 (9.71%) Cyber Threat
4 64 (9.41%) Cyber Defence
5 20 (2.94%) CMDB
6 19 (2.79%) PKI
7 18 (2.65%) Analytical Mindset
8 15 (2.21%) Data Centre
9 14 (2.06%) Self-Motivation
10 13 (1.91%) Derivative
11 11 (1.62%) Onboarding
11 11 (1.62%) Security Operations Centre
12 10 (1.47%) Data Protection Act
12 10 (1.47%) Distributed Systems
13 9 (1.32%) Product Ownership
14 8 (1.18%) Hedge funds
15 7 (1.03%) Legacy Systems
15 7 (1.03%) Linux Command Line
15 7 (1.03%) Replication
16 5 (0.74%) Cloud Native
Operating Systems
1 97 (14.26%) Windows
2 77 (11.32%) Linux
3 39 (5.74%) Unix
4 28 (4.12%) Windows Server
5 20 (2.94%) Windows 10
6 12 (1.76%) Red Hat Enterprise Linux
7 10 (1.47%) Mac OS X
7 10 (1.47%) Windows 7
8 7 (1.03%) Apple iOS
9 6 (0.88%) Android
10 5 (0.74%) Windows Server 2019
11 4 (0.59%) Windows Server 2016
12 3 (0.44%) Mac OS
12 3 (0.44%) Windows Server 2012
13 2 (0.29%) VMS
13 2 (0.29%) zOS
14 1 (0.15%) Ubuntu
Processes & Methodologies
1 231 (33.97%) ITIL
2 181 (26.62%) Problem-Solving
3 159 (23.38%) Customer Service
4 125 (18.38%) Cybersecurity
5 124 (18.24%) Problem Management
6 107 (15.74%) SIEM
7 101 (14.85%) Incident Response
8 98 (14.41%) Service Delivery
9 96 (14.12%) Service Management
10 95 (13.97%) Information Security
10 95 (13.97%) Root Cause Analysis
11 93 (13.68%) Change Management
12 74 (10.88%) ITSM
12 74 (10.88%) MITRE ATT&CK
13 66 (9.71%) Mathematics
13 66 (9.71%) Use Case
14 65 (9.56%) Agile
15 64 (9.41%) Mentoring
16 61 (8.97%) Protective Monitoring
17 60 (8.82%) Case Management
Programming Languages
1 48 (7.06%) PowerShell
2 43 (6.32%) Python
3 38 (5.59%) SQL
4 22 (3.24%) JavaScript
5 14 (2.06%) C#
6 13 (1.91%) Shell Script
7 11 (1.62%) Java
8 10 (1.47%) Perl
9 7 (1.03%) Bash
9 7 (1.03%) T-SQL
10 4 (0.59%) MATLAB
10 4 (0.59%) TypeScript
10 4 (0.59%) VB.NET
10 4 (0.59%) VBA
11 2 (0.29%) Korn
11 2 (0.29%) PHP
11 2 (0.29%) tcsh
12 1 (0.15%) Bicep
12 1 (0.15%) Kotlin
12 1 (0.15%) Ruby
Qualifications
1 183 (26.91%) Security Cleared
2 112 (16.47%) SC Cleared
3 71 (10.44%) DV Cleared
4 52 (7.65%) Degree
5 50 (7.35%) Microsoft Certification
6 42 (6.18%) A+ Certification
6 42 (6.18%) MCSA
7 27 (3.97%) Cisco Certification
8 24 (3.53%) CISSP
9 23 (3.38%) ITIL Certification
9 23 (3.38%) MCP
10 20 (2.94%) Computer Science Degree
11 17 (2.50%) CCNP
12 16 (2.35%) ITIL Foundation Certificate
13 13 (1.91%) CCNA
14 12 (1.76%) CEH
15 11 (1.62%) BPSS Clearance
16 7 (1.03%) CCSA
16 7 (1.03%) CISM
16 7 (1.03%) JNCIA
Quality Assurance & Compliance
1 66 (9.71%) NIST
2 49 (7.21%) SLA
3 42 (6.18%) NIST 800
4 41 (6.03%) ISO/IEC 27001
5 20 (2.94%) GDPR
6 14 (2.06%) QA
7 11 (1.62%) HIPAA
8 10 (1.47%) California Consumer Privacy Act
9 9 (1.32%) HMG Security Policy Framework
10 5 (0.74%) Accessibility
10 5 (0.74%) NCSC
10 5 (0.74%) PCI DSS
11 4 (0.59%) Data Quality
11 4 (0.59%) Disclosure Scotland
12 3 (0.44%) COBIT
13 1 (0.15%) GRC
13 1 (0.15%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 1 (0.15%) JSP 440
13 1 (0.15%) RMADS
13 1 (0.15%) Sarbanes-Oxley
System Software
1 53 (7.79%) Active Directory
2 10 (1.47%) Virtual Desktop
3 5 (0.74%) Docker
3 5 (0.74%) Veritas Cluster Server
4 4 (0.59%) Firmware
4 4 (0.59%) Snort
5 3 (0.44%) BitLocker
5 3 (0.44%) Virtual Machines
5 3 (0.44%) VMware Infrastructure
6 2 (0.29%) NFS
7 1 (0.15%) Postfix
7 1 (0.15%) VMware ESXi
Systems Management
1 19 (2.79%) Ansible
2 16 (2.35%) ITRS Geneos
3 15 (2.21%) Terraform
4 13 (1.91%) Kibana
5 12 (1.76%) SCCM
6 10 (1.47%) Microsoft Intune
6 10 (1.47%) Single Sign-On
7 9 (1.32%) logstash
8 8 (1.18%) Grafana
9 7 (1.03%) Kubernetes
10 5 (0.74%) SysTrack
11 3 (0.44%) Active Directory Federation Services
11 3 (0.44%) CASB
11 3 (0.44%) Progress Chef
11 3 (0.44%) Puppet
11 3 (0.44%) SCOM
11 3 (0.44%) ZABBIX
12 2 (0.29%) Microsoft Clustering
12 2 (0.29%) Nagios
12 2 (0.29%) Nessus
Vendors
1 206 (30.29%) Microsoft
2 107 (15.74%) ServiceNow
3 52 (7.65%) Citrix
4 37 (5.44%) Cisco
5 28 (4.12%) SAP
6 26 (3.82%) Oracle
7 24 (3.53%) IBM
8 21 (3.09%) Juniper
9 20 (2.94%) Splunk
10 16 (2.35%) CheckPoint
11 14 (2.06%) Palo Alto
12 13 (1.91%) HP
13 12 (1.76%) Dynatrace
14 11 (1.62%) F5
15 10 (1.47%) Red Hat
15 10 (1.47%) Sybase
16 9 (1.32%) Dell
16 9 (1.32%) Temenos
17 7 (1.03%) Sun
18 6 (0.88%) VMware