Customer Service Analyst
UK
The median Customer Service Analyst daily rate in the UK is £315, according to job vacancies posted in the 6 months leading up to 12 June 2024.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 12 Jun 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 554 | 672 | 806 |
| Rank change year-on-year | +118 | +134 | -81 |
| Contract jobs requiring a Customer Service Analyst | 30 | 25 | 42 |
| As % of all contract jobs advertised in the UK | 0.069% | 0.045% | 0.048% |
| As % of the Job Titles category | 0.074% | 0.048% | 0.051% |
| Number of daily rates quoted | 2 | 0 | 1 |
| 10th Percentile | £163 | - | - |
| 25th Percentile | £219 | - | £513 |
| Median daily rate (50th Percentile) | £315 | - | £525 |
| 75th Percentile | £409 | - | £538 |
| 90th Percentile | £464 | - | - |
| UK excluding London median daily rate | £130 | - | £525 |
| Number of hourly rates quoted | 28 | 24 | 38 |
| 10th Percentile | - | - | £10.77 |
| 25th Percentile | - | £13.41 | £13.25 |
| Median hourly rate | £14.16 | £13.66 | £13.50 |
| Median % change year-on-year | +3.66% | +1.19% | +8.00% |
| 75th Percentile | £14.84 | £13.91 | £13.91 |
| 90th Percentile | £15.12 | - | - |
| UK excluding London median hourly rate | £14.16 | £13.66 | £13.50 |
| % change year-on-year | +3.66% | +1.19% | +8.00% |
All Contract IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 40,557 | 52,491 | 83,111 |
| % of contract IT jobs with a recognized job title | 92.86% | 94.51% | 95.34% |
| Number of daily rates quoted | 26,070 | 36,644 | 58,616 |
| 10th Percentile | £280 | £313 | £318 |
| 25th Percentile | £408 | £425 | £425 |
| Median daily rate (50th Percentile) | £525 | £538 | £525 |
| Median % change year-on-year | -2.42% | +2.48% | +6.06% |
| 75th Percentile | £638 | £650 | £638 |
| 90th Percentile | £750 | £750 | £738 |
| UK excluding London median daily rate | £488 | £500 | £475 |
| % change year-on-year | -2.50% | +5.26% | +8.57% |
| Number of hourly rates quoted | 2,936 | 1,486 | 1,938 |
| 10th Percentile | £12.86 | £14.25 | £12.75 |
| 25th Percentile | £16.30 | £19.42 | £15.90 |
| Median hourly rate | £37.50 | £45.00 | £25.00 |
| Median % change year-on-year | -16.67% | +80.00% | +16.28% |
| 75th Percentile | £61.81 | £65.75 | £50.00 |
| 90th Percentile | £73.75 | £77.00 | £65.00 |
| UK excluding London median hourly rate | £40.00 | £42.08 | £20.00 |
| % change year-on-year | -4.94% | +110.39% | +7.82% |
Customer Service Analyst
Job Vacancy Trend
Job postings that featured Customer Service Analyst in the job title as a proportion of all IT jobs advertised.
Customer Service Analyst
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer Service Analyst.
Customer Service Analyst
Daily Rate Histogram
Daily rate distribution for jobs citing Customer Service Analyst over the 6 months to 12 June 2024.
Customer Service Analyst
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer Service Analyst.
Customer Service Analyst
Top 8 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Service Analyst within the UK over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +92 | 30 | £315 | - | |
| UK excluding London | +33 | 29 | £130 | - | |
| East of England | +9 | 27 | - | - | |
| North of England | +17 | 1 | £130 | - | |
| London | - | 1 | £500 | - | |
| Yorkshire | - | 1 | £130 | - | |
| East Midlands | - | 1 | - | - | |
| Midlands | - | 1 | - | - |
Customer Service Analyst Skill Set
Top 25 Co-occurring Skills and Capabilities
For the 6 months to 12 June 2024, Customer Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Customer Service Analyst in the job title.
|
|
Customer Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||